Multiple Vacancies at Nedbank

Job Purpose

To achieve financial objectives in chosen Regional market segments through stakeholder relationship management and client engagement, in line with Nedbank's business strategy. 

Job Responsibilities

• Ensuring client and stakeholder expectations are understood and met, building relationship through regular engagement. 
• Build synergy across business functions: Advice, Banking and Lending. 
• Build and maintain relationship with external stakeholders. 
• Ensure alignment and achievement of strategy and create a competitive advantage by translating the Nedbank and Business Unit strategy into a customized Divisional strategy. 
• Develop and introduce a people strategy that will create a culture that drives the Cluster and Nedbank's vision and values. 
• Build a high-performance team. 
• Ensure that the leadership agenda has been embraced by the division.
• Manage performance of direct reports and hold them accountable for managing the performance of their direct reports. 
• Actively build a culture of improvement by ensuring active talent management and succession planning strategies for division. 
• Engage with the team and identify additional training and development requirements. 
• Participate in the recruitment and selection of senior staff. 
• Optimize performance and motivation. Empower team to make decisions and recommend tailored solutions to Business Unit specific problems. 
• Ensure implementation and execution of divisional sales strategy. 
• Ensure profitability of distribution medium. 
• Achieve and manage targets to these include front book (new clients) and back book (cross selling to existing client base). 
• Manage budget costs within budget constraints. 
• Keep abreast of competitor activities. 
• Provide sales intelligence and solutions. 
• Provide continuous sales leadership. 
• Identify and reduce risk for Nedbank Group. 
• Produce reports to key business committees. 
• Ensure the achievement of targets by monitoring implemented Divisional EE and Transformation Plan. 
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. 
• Develop, implement, and measure the effectiveness of a strategy to build a differentiated culture. 
• Monitor achievement of function goals, and levels of service, and manage business and client interests. 
• Improve division sales policies and procedures. 
• Manage risk by providing input to polity and procedure formulation, issuing guidelines, participating in interpretation of legislation, and proactively managing changes. 
• Improve process and skills. 

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant Bachelors' Degree Honours or MBA

Essential Certifications

• FAIS representative and preferably a Key Individual
• Certified Financial Planner (CFP)

Preferred Certifications

Minimum Experience Level

Minimum 6 - 8 years experience in Banking or Financial Services Industry, minimum of 6 years experience at a leadership level, with at least 5 years experience in managing teams.

• Formulating and implementing communication strategies to cascade functional strategies. 
• Building a community of leaders. 
• Conducting benchmarking exercises to identify improvement opportunities. 
• Establishing and maintaining collaborative relationships with peers / subordinates / managers. 
• Managing complex boardroom dynamics and exhibiting a strong boardroom presence. 
• Managing multiple functions
• Making financial decisions. 
• Modelling and encouraging a corporate culture. 
• Presenting to senior leaders. 

Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Business principles
• Communication Strategies
• Financial Acumen
• Business writing skills
• Capacity planning
• Relevant regulatory knowledge
• Governance, Risk and Controls

Behavioural Competencies

• Aligning and Executing Sales Strategy
• Motivating the Sales Team
• Driving for results
• Decision Making
• Planning and Organizing
• Building the Sales Team
• Driving Successful Customer Engagements
• Coaching

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Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Minimum Experience Level

• Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Preferred Qualification

• Must have a higher Certificate in Banking Services - NQF5

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

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Job Purpose

To deliver sales teams results through enabling others and ensure alignment to Nedgroup Investments strategic focus areas.

Job Responsibilities

• Build and maintain relationships with relevant stakeholders.
• Identify and meet stakeholder needs, including giving them regular feedback.
• Identify opportunities for collaboration.
• Ensure effective resource capacity and planning.
• Achieve clear accountability of team members.
• Ensure resource capacity is aligned to the needs of the business.
• Ensure relevant processes and procedures are followed.
• Plan and monitor development by scheduling and tracking team progress against performance.
• Engage with the team and Identify additional training and development requirements. E
• nsure relevant stakeholders are kept informed and updated.
• Identify opportunities for improvement.
• Ensure transformational targets are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Participate in the development and implement action plans to address issues raised in culture surveys.
• Create a client service culture through various interventions.
• Achieve operational excellence.
• Encourage team to generate innovative ideas and share knowledge.
• Manage budget costs within budgeting constraints.
• Set and allocate sales targets for the team. Review sales targets against performance.
• Ensure profitability of distribution medium.
• Make recommendations for alternate improvements to the business by reviewing non-performing areas.
• Meet financial targets through monitoring, tracking and reviewing performance of the team.
• Ensure quality sales standards are agreed to and delivered on.
• Manage performance of staff by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Follow the recruitment process when recruiting talent.
• Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through career conversations, using the talent grid principles and developing talent retention programmes.
• Manage the onboarding process of new employees.

People Specification

We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic.  Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant Bachelor Degree or Diploma.

CFP

Minimum 3 years working experience as a Senior Sales Manager or Regional Manager in an Asset Management industry or Unit Trust environment

Investments technical knowledge

Preferred Certifications

Relevant Bachelor Degree or Diploma.

CFP

Investments and unit trust technical knowledge

Minimum Experience Level

Minimum 5 years in a sales leadership role

Technical / Professional Knowledge

• Business administration and management
• Client service management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Relevant Nedbank product knowledge
• Staff resource planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Becoming a Business Advisor
• Building the Sales Team
• Building Trusting Relationships
• Coaching the Sales Team
• Driving for Results
• High-Impact Communication
• Making Sales Operations Decisions
• Motivating the Sales Team

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Job Purpose

• The Senior Manager: Group Media will work alongside the Head of Group Media in leading internal and agency teams to progress Nedbank’s Media agenda and to ensure Nedbank’s effective media presence, audience reach, brand reputation management, and ROMI. 
• The purpose of this role includes the management of the media team, partner agencies, and internal stakeholders in strategy, planning, execution, implementation, optimization, governance, performance analysis, and marketing funnel reporting of both offline and digital media initiatives. In addition to this, the Senior Manager: Group Media will be crucial in advancing Nedbank’s digital maturity, IQ, and skills. 

Job Responsibilities

Management, Leadership, Driving Media Excellence:

• Help develop, maintain and manage a creative customer centric, data- led, and innovative media team and culture
• Manage the group media team and associated partners in the day-to day management of offline and digital media plans including analyzing the relevant media channels and outlets, developing recommendations, execution details and budget guidelines
• Deliver results by taking ownership and accountability for tasks and activities and demonstrate effective self-management
• Monitor key expectations of stakeholders and partner with them for effective consolidations and to ensure value added results for the Group
• Effectively support the Head of Group Media to substantiate the Group Media strategy by keeping abreast of new developments in media strategy, business planning and execution.
• Stay abreast of media best practice, regulations, innovation, competitor activity, and overall marketing industry best practice; and demonstrate expertise indrawing actionable insights from ongoing performance analysis

Campaign Management:

• Oversee the relevant aspects of the campaign management process (briefing through to reporting) developed by the designated portfolio media/ performance managers and agencies
• Lead and direct the development of data-led remarketing and retargeting strategies
• Lead and direct the relevant media components of Nedbank's marketing effectiveness/ ROMI model in line with portfolio and business requirements
• Lead and direct the development of media reporting and presentations, including presentations to all brand/ marketing committees, and executive leadership teams
• Research, recommend, and implement new techniques, thought leadership, and technologies that will help deliver impactful media strategies, in the short and long-term strategic horizons
• Own and drive the dialogue with all marketing leads and media partner agencies/ owners, on informed strategic media implications, and keenly understand stakeholder expectations
• Develop productive relationship with Marketing, Commercial, Data, and CX teams to drive an effective paid, owned, earned, and shared ecosystem in the requisite aspects of the marketing funnel enterprises-wide

Finance, Risk, Governance:

• Develop, recommend and maintain Group Media budgets, ensuring adherence to all financial control processes and principle, and avoiding media clashes and wastage
• Partner with procurement, finance and other stakeholders to manage the commercials of the media partner agencies, ensuring the effectiveness of media investments, and that all utilized media platforms ate compliant and in line with the brand safety requirements
• Ensure adherence to the media principles and policies, and lead any future updates and revisions thereof
• Implement media supplier transformation in line with the overall transformation agenda
• Drive Group Media performance against targets set for legal and regulatory compliance, risk management, internal audit, market conduct and other business process obligations
• Create, promote, and maintain a culture of operational risk awareness and accountability withing the group media team, including the timely resolution of internal and external audit issues
• Proactively identify threats and opportunities to improve the risk and control environment through analysis of risk information, and ensure the adequacy and effective\ness of identified controls to prevent risk materializing
• Lead the first, second- and third-party data agenda for group media, ensuring that all use and proof of concept (POC's) are in line with Nedbank's governance, compliance, security, and risk policies and procedures

Requirements and Qualifications

• Previous work experience leading a media team, working within a marketing environment 
• Relevant post graduate qualification will be advantageous 
• Bachelor’s degree or diploma in Communications, Media, or Marketing (essential)
• Industry certification, membership, and registration will be advantageous
• Experience and a big passion for marketing/ advertising/ media innovation and channels
• Excellent communication, presentation, interpersonal, and leadership skills 
• Outstanding organisational, time management skills, and attention to detail
• A results-driven approach to marketing initiatives 

Type of Exposure

• Managing a team of people 
• Creating a marketing and communication plan 
• Understanding client need and influencing client satisfaction 
• Working with stakeholders/clients to solve problems 
• Investigating and reviewing processes to improve client satisfaction 
• Understanding brand management and PR principles 
• Coaching and mentoring others 
• Assuming a key leadership role 
• Managing integrated marketing campaigns / initiatives 
• Managing business risks 
• Leading, influencing, evaluating, and achieving results through others in a changing environment
• Managing multiple competing priorities and keeping momentum behind them
• Building and maintaining effective relationships with internal/ external stakeholders, including integrated partner agency teams
• Insightful, integrated, storytelling that drives action and successful implementation 
• Courageous conversations and challenging the status quo to drive change, creativity and innovation that delivers better results
• Building digital marketing capability and skills
• Developing policy guidelines and communicating standards to others 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant post graduate qualification or experience
• Bachelor’s degree or diploma in Communications, Media or Marketing (essential)

Membership & Registrations

• MASA
• AMASA
• ACA
• IAB

Minimum Experience Level

• 8 - 10 years’ experience working within a Marketing environment with emphasis on Media Management including Digital, offline Media and Performance Marketing (essential.
• Previous Media and Advertising experience building effective integrated campaigns.
• Currently in a Senior role managing a team
• Stakeholder management and existing relationships with key media industry experts and stakeholders 

Technical / Professional Knowledge

• Budgeting
• Employee training/development
• Governance, Risk and Controls
• Managerial Accounting Principles
• Relevant regulatory knowledge
• Strategic planning

Behavioural Competencies

• Building Partnerships
• Coaching
• Customer Focus
• Decision Making
• Driving for Results
• Planning and Organizing

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Job Purpose

We are looking for an experienced Business Manager to join our team. In this role you will be required to create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value. This roles provides you with the opportunity to develop and maintain strong client relationships through ongoing strategic client portfolio management and understanding client’s strategic growth path to proactively develop solutions in collaboration with the SME’s across the Bank to meet the needs of the client.

Investing in sustainability is at the heart of our business strategy. We strive to create long term value for our clients thereby harnessing technology and environmental opportunities, attracting key talent & equipping our staff to be the money experts that do good when servicing our clients.

Our ideal candidate is an individual that can originate and identify opportunities, to cross sell for Business Bank and the broader Bank Group in line with strategic objectives of the Bank.

Job Responsibilities

• Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
• Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
• Engage with collaborative partners through collaboration forums and networks.
• Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
• Conduct business activities in line with internal and external service level agreements.
• Ensure service level agreements are adhered to by following business unit process and procedure
• Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Understand role relevant systems and processes and implement to minimise risk.
• Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
• Complete and submit relevant reports in accordance with operational requirements

Minimum Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 5 - 7 years' Argriculture experience is an advantage 
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantage

Requirements

• NQF Level 6 or Higher in a Financial or Business-related field essential
• Matric / Grade 12 / National Senior Certificate
• Valid driver's license and own reliable transport is essential

Type of Exposure

• Conducting gap, needs and root cause analysis
• Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
• Identifying trends
• Drafting and checking accuracy of reports and records  
• Writing business proposals Preparing and delivering presentations
• Communicating complex information – written and orally
• Developing ways to minimise risks
• Working with a group to identify solutions to a problem
• Successfully selling banking solutions
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Influencing stakeholders to obtain buy-in for concepts and ideas

Technical / Professional Knowledge

• Banking knowledge and procedures
• Business writing, terms and definitions, acumen, and principles  
• Communication Strategies
• Data analysis
• Industry trends
• Principles of project management
• Relevant regulator, software, and systems knowledge
• Research methodology
• Decision-making process

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Job Purpose

To engage and build customer relations by providing business intelligence visually through data provisioning and reporting to enable Nedbank to achieve excellence in execution.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives for the achievement of key business strategies
• Participate and support corporate social responsibility initiatives
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems
• Demonstrate understanding of business needs through collaboration with business analysts to deliver on requirements
• Align to datamart model; data standards; metadata and operational level agreements by collaborating with relevant internal stakeholders.
• Consult with vendors by identifying technical requirements for implementation Execute on milestones through application of technical knowledge to planning delivery
• Contribute to document creation by attending technical design sessions
• Utilize resources by adhering to standards; policies and procedures
• Align and continuously improve set processes by identifying innovation opportunities (belongs in Transformation and Innovation Results dimension)
• Identify and mitigate risk by executing within governance
• Resolve incidents by logging and tracking through correct channels Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames
• Ensure information is shared with stakeholders and team during formal and informal interaction
• Manage production environment through building; maintaining and monitoring of load processes according to operational level agreements
• Produce business information and management information by collaborating with architecture and requirements creator and business users

Minimum Experience Level

5 - 8 years relevant Business Intelligence experience of which 2 - 3 years experience is in a data management role.

Preferred Qualification

Degree in Information Technology

Essential Certifications

• Certification applicable to relevant technology

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Decision Making
• Initiating Action
• Innovation
• Work Standards
• Managing Work
• Quality Orientation

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Job Purpose

The purpose of this BDM role is to sell and service Nedgroup Investments' products to Nedgroup Investments' internal and external intermediaries in order to meet Nedgroup Investments' business strategy targets.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Job Responsibilities

• Build relationships with intermediaries by engaging with then in structured meetings to deliver on sales targets.
• Educate and inform intermediaries by disseminating product and process information in line with  Nedgroup Investments' focus areas to grow market share.
• Demonstrate understanding of intermediaries' business practices by conducting ongoing structured meetings in order to establish intermediaries' needs. 
• Collaborate with departments within Nedgroup Investments by sharing information in alignment with Nedgroup Investments focus areas.
• Demonstrate proficient investment knowledge in product specifications and processes.
• Build relationships with internal suppliers by communicating according to service level agreements.
• Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Achieve quality and turnaround standards through relevant systems, processes and procedures.
• Understand and respond to client's business and needs.
• Improve team efficiency and effectiveness continuously
• Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business requirements
• Manage consultants to unearth sales / solution opportunities and to create advocates among their clients.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders.

People Specification

We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic.  Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. 

Preferred Qualification

Degree in Business / Finance / Investments  (e.g. B.Comm ), CFP Qualification.

Preferred Certifications

Degree in Business / Finance / Investments  (e.g. B.Comm ), CFP Qualification.

Minimum Experience Level

Minimum 3 years working experience as an Investment Consultant or Sales Manager or Business Development Manager in an Asset Management environment or Unit Trust environment

Investments technical knowledge

Technical / Professional Knowledge

• Business terms and definitions
• Communication Strategies
• Governance, Risk and Controls
• Credit management principles and requriements
• Principles of financial management
• Banking procedures
• Business Acumen
• Relevant regulatory knowledge
• Business writing skills
• Microsoft Office

Behavioural Competencies

• Adaptability
• Aligning and Executing Sales Strategy
• Coaching the Sales Team
• Delegation and Empowerment
• Driving Innovation
• Guiding Sales Transformation
• Making Sales Operations Decisions
• Targeting Sales Opportunities

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Job Purpose

The Content Manager is responsible for driving a successful content marketing strategy that includes: content planning, messaging and branding, content creation, curation, and delivery. This includes driving content across multiple platforms and formats to drive awareness, engagement, leads, retention and positive customer behavior. This individual is an expert in all things related to content and channel optimization, storytelling, segmentation and localization, analytics and meaningful measurement. This role will stimulate innovative thinking and provide clear strategies across all mediums within the overall digital marketing strategy.

Job Responsibilities

• Manage allocated budgets in line with implementation plans by keeping a running budget indicating actuals vs budget and reporting on budgetary position including rationale for deviations. Understand financial principles including costs as it impacts the ability to formulate and execute relevant marketing plans/interventions/campaigns.
• Interrogate and managing costs of suppliers in terms of industry norms and deliverables against campaign briefs to ensure value delivery from suppliers.
• Provide content in support of the development of the marketing strategy for the Business Unit.
• Understand Divisional/Business Unit objectives to ensure relevant implementation of plans.
• Provide input on campaigns and activities for relevant marketing reports. Coordinate tasks, resources and internal and external stakeholders to ensure the relevant, timeous implementation of the initiatives and campaigns per the signed off marketing plan.
• Provide input into and influence the Client Value Proposition (CVP) and product and service development to ensure relevance based on understanding of the target market.
• Ensure relevant and impactful marketing and communications tactics and implementation. Identify and engage with all relevant stakeholders across Business Unit to ensure robust implementation of marketing initiatives.
• Build and maintain collaborative relationships with identified key stakeholders to deliver on business results.
• Support the achievement of the business strategy, objectives and values. Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe. Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Seek opportunities for and obtain buy-in for developing working process enhancements and/or efficiencies that will improve the impact and effectiveness of your role.
• Support the 'Nedbank Way' to ensure relevant marketing plans, briefs and execution that build the Nedbank brand.
• Contribute to a culture of transformation goals by "living" the brand and values and being an active and collaborative team player.
• Participate in and support CSI for the achievement of group vision and business.
• Seek and advocate opportunities for relevant innovation. Communicate briefs that provide the required insight and direction to guide solutions to the specific marketing and communications objectives, aligned to business objectives.
• Critically evaluate proposals and creative solutions from agencies.
• Manage the agency through debriefs, facilitating approvals and post-approval delivery of the defined initiatives/campaigns.
• Comply with governance requirements to minimise risk to all stakeholders. Measure marketing campaigns through the application of relevant measurement and tracking tools.

People Specification

Essential Qualifications - NQF Level

• Diploma
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Tertiary Education majoring in Journalism/Copy Writing/Communications/Marketing or equivalent.

Essential Certifications

• Marketing Association of South Africa (MASA) 

Type of Exposure:

• Strategic thinking skills - the ability to think beyond the immediate and tactical. 
• Understanding of market strategy principles incl. market segmentation; target markets; positioning principles; branding principles; media & channel planning; social & digital platforms 
• Marketing Mix Optimisation skills - the ability to understand and apply all the elements of the marketing mix to successfully impact the marketing of a product or service 
• Ability to understand and apply knowledge of customer insights; CVP frameworks and products and services features & benefits to ensure effective marketing campaigns 
• Analytical skills - ability to process information/insights resulting in plans/interventions/campaigns that are effective 
• Creative evaluation skills - ability to judge creativity in the context of briefs; effective business solutions; & marketplace impact and dynamics 
• Influencing stakeholders to obtain buy-in for concepts and ideas 
• Sharing information in different ways to increase stakeholders understanding. 
• Brainstorming ways of improving a product or situation 
• Working with a group to identify alternative solutions to a problem. 
• Interacting with diverse people 
• Building and maintaining effective relationships with internal and external stakeholders 

Minimum Experience Level

• 5 years’ experience in communication, copy writing, digital marketing
• A minimum of 3 years within a digital marketing environment 
• 3 years management experience

Technical / Professional Knowledge

• Accounting principles
• Communication Strategies
• Governance, Risk and Controls
• Decision-making process
• Company/Division/Cluster/Business Unit specific business knowledge
• Understanding of branding & brand building principles and techniques as drivers of marketing strateg
• Writing of briefs and verbal articulation thereof to internal and external stakeholders
• Development and implementaion of marketing plans in support of the marketing and business strategies

Behavioural Competencies

• Building Partnerships 
• Communication 
• Customer Focus 
• Decision Making 
• Initiating Action 
• Innovation 
• Work Standards 
• Quality Orientation 

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Job Purpose

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbank's strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys .
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 2-3 years in a relationship management or banking environment

Preferred Qualification

• Degree in Business or Finance (e.g. BSc Economics, B Comm,
• Certified Associate of the Institute of Bankers.
• FAIS Accreditation Regulatory Examination Level 1.

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

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Job Purpose

To manage the recruitment team and the recruitment process, thus supporting the bank's current and future talent management objectives.

Key Responsibilities

• Manage and oversee the day-to-day operations of the Fieldglass Central Desk team
• Improve and / or Develop and implement procedures for the sourcing, engagement, and management of contingent resources
• Provide insight and feedback into policies and procedures for Nedbank’s contingent resourcing
• Ensure compliance with all relevant labour laws and regulations regarding the engagement of contingent resources
• Utilise Fieldglass, Nedbank’s vendor management system, to manage and track contingent resources
• Provide reporting insights and analytics for Nedbank Contingent Resources from Fieldglass
• Work with internal stakeholders to identify and fulfil their contingent resource needs
• Provide guidance on the performance of contingent resources and assist the business to take appropriate actions when needed 
• Negotiate rates and terms with vendors and suppliers
• Develop and maintain relationships with key vendors and suppliers

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 3+ years of experience in managing a team responsible for contingent resources
• Strong understanding of labour laws and regulations related to the engagement of contingent resources (1+years of experience)
• Experience with vendor management systems, advantage if used Fieldglass
• Strong negotiation and relationship building skills
• Excellent communication and leadership abilities
• Bachelor's degree in human resources or a related field

Type of Exposure

• Managing a team of people
• Implementing a strategic plan
• Measuring client satisfaction
• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Coaching and mentoring others
• Providing constructive feedback to employees
• Generating reports using management information systems
• Assuming a key leadership role
• Recruiting and staffing experience
• Managing business risks
• Recruitment industry knowledge and experience particularly in the financial services sector

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Change management
• Client service principles
• Consumer behaviour
• Diversity management
• Employee training/development
• Governance, Risk and Controls
• Job Profiling
• Operations planning
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Recruitment systems
• Behavioural-Based interviewing
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Client Service Management
• Talent Acquisition- Advanced

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Customer Focus
• Decision Making
• Influencing
• Planning and Organizing

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Job Purpose

To design, prototype, and build next-generation analytic engines and services by applying strong expertise in Artificial Intelligence (AI)

Job Responsibilities

• Study and transform data science prototypes.
• Design machine learning systems.
• Research and implement appropriate ML algorithms and tools.
• Develop machine learning applications according to requirements.
• Select appropriate datasets and data representation methods.
• Run machine learning tests and experiments.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• NQF Level 8
• Computer Science, Engineering, Econometrics, Mathematical Statistics, Actuary Science. Masters or Doctorate will be an added advantage.

Preferred Certifications

• Preferably any  Cloud (Azure, AWS), DEVOPS or Data engineering certification. Any Data Science certification will be an added advantage, Coursera, Udemy, SAS Data Scientist certification, Microsoft Data Scientist.

Minimum Experience Level

• 3-8 years’ experience in data science role
• Portfolio of delivering projects successfully into production
• ML Ops (Cloud Devops)
• ML Ops (ML engineering – running a Data Science platform)
• Deep knowledge of machine learning, statistics, optimization or related field
• Experience in Python(Must) and one additional language (SAS, Java Lua, Clojure, Scala, etc)
• Experience working with large data sets, simulation/ optimization and distributed computing tools (Kubernetes, Map/Reduce, Hadoop, Hive, Spark, etc.)
• Experience in end to end Use case delivery
• Ability to translate data narrative to business narrative

Technical / Professional Knowledge

• Analysing situations or data that requires an in depth evaluation of multiple factors
• Data Mining
• Data Warehousing
• Financial modelling and analytics
• Research and analytics
• Strategy planning and execution

Behavioural Competencies

• Decision Making
• Innovation
• Technical/Professional Knowledge and Skills
• Customer Focus
• Applied Learning
• Continuous Improvement

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Job Purpose

To design, prototype, and build next-generation analytic engines and services by applying strong expertise in matching learning , data mining and information retrieval .          

Job Responsibilities

• Develop statistical models and algorithms through the  use of libraries and abstractions
• Conducts explority data analysis
• Create value out of enterprise wide data
• Provide insights to BI and BA to further exploit and present their models.
• Apply advanced analytical techniques such as machine learning and artificial intelligence in order to derive business value.
• Conduct data discovery for inclusion in models.
• Keep abreast with latest tools and techniques.
• Focus on spesific date poibnt within the data process life cycle.
• Access and clean data and validate dataquality.
• Indentify addiiotnal data sources.
• Collaborates with model developers to implement and deploy scalable solutions.  
• Implement and maintain complex models and algorithms that drive innovation throughout the organization.
• Ensure improvement of on-time performance and network planning,
• Conduct self development through  researching best practices, conducting experiments, and collaborating with industry leaders.
• Work with large data sets, simulation/ optimization and distributed computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.)
• Monitor and maintain models in production and re -train if necessary.         
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.        

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Degree Computer Science, Econometrics , Mathematical Statistics.

Essential Certifications

Preferred Certifications

Minimum Experience Level

• Degree in computer science, statistics, or operations research or related technical discipline.
• 0-3 years’ experience in a statistical and/or data science role
• Cursory  knowledge of machine learning, statistics, optimization or related field
• Experience with R, Python, Matlab is required, programming in C, C++, Java
• Experience working with large data sets, simulation/ optimization and distributed computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.)
• Excellent written and verbal communication skills along with strong desire to work in cross functional teams
• Attitude to thrive in a fun, agile start-up like environment.       

Technical / Professional Knowledge

• Data Mining
• Data Tools
• Data Warehousing

Behavioural Competencies

• Planning and Organizing
• Collaborating
• Continuous Improvement
• Innovation
• Leveraging Feedback
• Applied Learning