Jobs at Liberty Group South Africa

Purpose

• Responsible for managing the delivery of ongoing service improvement activities within the service delivery lifecycle and identifies opportunities to improve the performance of services to deliver enhanced value to the business..

Key Responsibilities

• Manage Services to the business from a IT Perspective (Cloud, IT Infrastructure, Security and Application)
• Collaborate with other IT Managers to ensure successful execution of all IT production and service responsibilities.
• Understand and document an accurate Business Services Catalogue and ensure that technical resources understand the services required by Business
• Understand and Document an accurate Technical Services Catalogue and ensure business understands the Technical Services Catalogue
• Align Business Requirements to IT uptime and batch processing
• Analyse service performance and continuously drive service and production quality improvements.
• Provide business with reports requirements

Additional Key Responsibilities

• Negotiate and agree service levels (SLA and or OLA) with Business partners
• Assisting with the production and maintenance of an accurate Service Catalogue.
• Ensuring that improvement initiatives identified in service reviews are acted on and progress reports are provided to customers.
• Implementing customer satisfaction surveys and implement improvements based on survey outcomes.
• Drive problem resolution through identification, root cause analysis and the required resolution actions.
• Drive Continuous Service Improvements by using Incident & Problem Management Information.

Minimum Experience

• 2 years’ experience in Service Delivery & IT Operational Support
• 3 - 5 years’ experience in a similar environment, of which 1 -2 years at a junior specialist level
• IT Management General Knowledge and Understanding
• Process Management
• Document Writing Skills

Minimum Qualifications

• Tertiary qualification (degree, certification, diploma) in General IT Management
• Business Relationship Management Certificate
• COBIT Certification
• ITIL SDM Certifications

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Purpose

• To implement and monitor operational control processes and activities in accordance to the predefined objectives as per the agreed standard operating procedures (SOPs).

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Key Responsibilities

• Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
• Advise on, communicate and provide risk and compliance support to assist and support the meeting of statutory, supervisory and regulatory requirements.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.
• Ensure efficient identification and monitoring of suspicious activities and transactions
• Investigate and assess alerts for potential money laundering risks.
• Ensure timely, efficient reporting of suspicious transactions to AML/CFT Compliance Officer and the Financial Intelligence Centre.
• Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies and developing trends.
• Assist in identifying systemic procedural weaknesses and additional training requirements.
• As an AML/CFT subject matter expert provide direction and guidance to employees on appropriate remediation action for high risk accounts.
• Timely execution of instructions received from AML/CFT Compliance Officer and/or the Financial Intelligence Centre.
• Assist with money laundering related queries or questionnaires received.
• Investigate, review and resolve AML/CFT related and economic sanction related alerts.
• Assist with AML/CFT Compliance Training especially on identification and reporting of suspicious transactions.
• Prepare weekly, bi-weekly, monthly and quarterly reports.
• Obtain documentary proof of suspicious transactions and ensure effective record keeping of suspicious transaction identified and reported to the FIC in line with the requirements of the Financial Intelligence Centre Act.
• Conduct inspections to determine compliance of quality standards and overall quality objectives.
• Ensure that information is accurate, timeous, complete and up-to-date and feedback is provided to all stakeholders.
• Support the build out of a process flow control technology process for the underlying controls applied to your portfolio.
• Pre-emptive monitoring of the transaction lifecycle to identify potential control weaknesses.
• Pro-active monitoring of control breaches to identify systemic control issues or themes.

Customer

• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
• Keep up to date with, understand and monitor compliance with relevant laws, regulations and internal policies.