Job Opportunities at Old Mutual South Africa

Job Description

• The incumbent will be responsible for building and maintaining their own client base, marketing and selling the Old Mutual product and contributing to the financial wellbeing of the community.
• Establish sound working relationships and maximises opportunities with prospective clients
• Uses appropriate interpersonal and communication techniques to gain client acceptance
• Works in specific allocated markets
• Works with a specific product

Education

• Matriculation Certificate (Matric)  (Required)

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Job Description

• The incumbent will be responsible for building and maintaining their own client base, marketing and selling the Old Mutual product and contributing to the financial wellbeing of the community.
• Establish sound working relationships and maximises opportunities with prospective clients
• Uses appropriate interpersonal and communication techniques to gain client acceptance
• Works in specific allocated markets
• Works with a specific product

Education

• Matriculation Certificate (Matric)  (Required)

go to method of application »

Job Description

• This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products. 
• The incumbent is individually accountable for achieving results through own efforts.
• Meets monthly sales targets in terms of lending, transactional banking and insurance.
• Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
• Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
• Accurately capture all client information on Summit as per loan application and supporting documentation
• Suspend or reject loan applications to be re-quoted as and when required
• Report suspicious or fraudulent loan application documents to the Branch Manager
• Explain the Loan Application Process to facilitate client understanding of the process
• Explain Terms and Conditions of Old Mutual Finance Products to clients
• Issue copy of Contract / Agreement to Client
• Print loan agreement for client’s signature
• Correct altered loan application information sent for rework and reprint for client’s signature
• Follow up on clients with 1st and 2nd missed instalments
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management
• Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
• Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
• Provides excellent face to face and telephonic service to customers.
• Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standards.
• Processing of lending products and verification of the required information.

Minimum Requirements

• National Senior Certificate or; (Equivalent NQF level 4)
• Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)

Skills

• Ability to Sell, Communication, Company Policies, Credit Policies, Customer Centric Selling, Digital Savvy, Interpersonal Relationship Management, Numeracy, Sales

Education

• National Certification (Nat Cert)  (Required)
   

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Job Description

• This role assists clients telephonically or face to face, in accordance with business, process and compliance rules. The incumbent is individually accountable for achieving results through own efforts. Customer focused role.
• Provides telephonic and face-to-face service to customers. 
• Adheres to service and quality standards. 
• Adheres to business, process and compliance rules. 
• Moderate to high level of technical knowledge. 
• Multi skilled across product and process relevant to the business area.
   

go to method of application »

Job Description

• The incumbent will be responsible for building and maintaining their own client base, marketing and selling the Old Mutual product and contributing to the financial wellbeing of the community.
• Establish sound working relationships and maximises opportunities with prospective clients
• Uses appropriate interpersonal and communication techniques to gain client acceptance
• Works in specific allocated markets
• Works with a specific product

go to method of application »

Job Description

• A partnership where you retain your identity and independence and gain the strength and support of the Franchise as well as Old Mutual while championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending, and implementing "fit for purpose" financial plans and solutions.

Role Overview:

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
• Responsible for the procurement of new business.
• Highlights advantages or benefits of products or services to individuals and the organization.
• Adjusts sales technique depending on the nature of the prospect or customer.
• Determines customers' needs and interests.
• Persuades customers to purchase products or services that are intangible (e.g. information services or consulting services).
• Suggests next logical step in the sales cycle (e.g. sales demonstration, presentation to decision-makers).
• Expand sales of products and services with existing customers.
• Works mainly on own leads.
• Career Benefits
• Contracted under the Old Mutual’s FAIS license.
• Ongoing training and business support
• Financial planning and advice tools
• Support with FAIS competency requirements (such as qualifications and CPD)
• Upmarket office space and facilities provided to meet with customers
• Marketing and sales support
• Compliance support
• A competitive product range

Qualification & Experience

•  Senior Certificate (Matric/Grade 12/NQF 4)
• Minimum of 2 years (24 months) experience in the financial services industry
• Regulatory Examination (RE5) and/or financial tertiary qualification
• Applicable Class of Business modules/CPD points for the cycle complete (where applicable)
• Clear Criminal and Credit Record
• Fit and Proper requirements must be met.
• ​Personal Effectiveness
• Business acumen and ability to work independently
• An energetic and self-motivated mindset
• Responsible for the procurement of new business
• Expand sales of products and services to existing customers
• Relationship building

Skills

• Business, Consulting Services, Customer Relationships, Finance Strategy, Financial Advising, Financial Plan, Marketing, Relationship Building, Sales

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Job Description

• The Group Actuarial team is part of the Old Mutual Group Finance division, reporting directly to the Group Chief Financial Officer. The team operates and provides exposure across all the businesses in Old Mutual including the various different jurisdictions. 
• The team has opportunities available for candidates with considerable progress with actuarial examinations or recently qualified, to gain unique experience in the inner workings of a complex financial services group. The position will report to the Capital Reporting Actuary and be responsible for delivering Old Mutual’s regulatory capital and other risk metric reporting as part of a small team of actuarial professionals. 
• The role will build networks across the wider Group and exposure to present to Group Executives, which will assist with future career development.

Key Result Areas

• Reporting – Historical reporting of capital for regulatory submissions (quarterly / half-yearly / annual QRTs) and for external publication (half-yearly OML results booklets and financial statements)
• Ensuring appropriate advance instructions are sent to suppliers of information (e.g. OML entities)
• Managing the delivery dates and reviewing data supplied
• Reviewing the team’s consolidated results
• Ensuring controls are appropriately performed, and evidence retained
• Maintaining and improving the tools used in the various processes
• Capital forecasting projections as part of the annual Business Plan process and regular capital allocation updates
• Scenario and sensitivity testing of capital levels under a range of scenarios (for the annual ORSA process as well as ad-hoc when required)
• Product support through calculating the impact of new products / product changes on overall OMLACSA / OML capital
• Business support through providing executive team with analysis of impact of proposed balance sheet changes on overall OMLACSA / OML capital (e.g. change of ownership structure, business acquisition / disposal)
• Project support to the Group Finance project team where their deliveries need capital calculations (e.g. Prudential Authority applications)

Qualifications and Experience required

• Considerable progress with actuarial examinations
• At least 4 - 6 years’ actuarial experience (with financial / capital reporting experience)
• Strong technical skills in actuarial reserving and analysis of surplus
• Strong detail orientation coupled with the ability to see the “big picture”
• Excellent communication skills (both written and verbal)
• Motivated self-starter who shows initiative, is proactive, looks for ways to improve
• Able to complete tasks within agreed timelines and drive projects to completion with minimal guidance
• Ability to plan and prioritise
• Willing to learn and grow
• High level of accountability
• The incumbent will have an added advantage if he/she has the set skills listed below
• Previous capital reporting experience
• Exposure to group consolidation and accounting reporting process
• Prior experience with process re-engineering 

Competencies

• Customer First
• Execution
• Collaboration
• Leading with Influence
• Personal Mastery
• Innovation
• Strategic

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Job Description

• This role is responsible for managing a portfolio of existing clients with a view to retaining and growing the business and is individually accountable for achieving results through own efforts, over periods of 3 months to a year.
• Manages a portfolio of existing large Corporate clients
• Responsible for retention of assets for existing clients
• Manages all contracted client deliverables
• Manages various levels of client relationships
• Develop proactive retention strategies for key clients
• Provide investment report backs to boards of Trustees, Manco’s, Employers and Intermediaries
• Address all client Investment queries within SLA requirements
• Reduce levels of risk by proactively addressing areas of concern
• Provide alternative solutions with dissatisfaction of current products
• Collaborates effectively with internal stakeholders and third parties as determined by client needs to achieve retention results
• Where possible, grows the share of wallet per client
• Markets new and enhanced products to clients

Skills, Qualifications and Experience required:

• Matric and relevant business or financial degree
• 3-5 years’ experience in investments
• Experience in managing large clients
• Excellent presentation skills, communication skills and stakeholder management experience.

Skills

• Investments, Stakeholder Management, Strong Communication & Presentation skills

Education

• Bachelors Degree (B)  (Required)
   

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Job Description

• Responsible for the procurement of new business.
• Highlights advantages or benefits of products or services to individuals and the organisation.
• Adjusts sales technique depending on the nature of the prospect or customer.
• Determines customers' needs and interests.
• Persuades customers to purchase products or services that are intangible (e.g. information services or consulting services).
• Suggests next logical step in the sales cycle (e.g. sales demonstration, presentation to decision-makers).
• Expand sales of products and services with existing customers.
• Works mainly on own leads.

go to method of application »

Job Description

• Ownership of the strategic relationship across OM Bank and Group to establish a partnership, deliver strategic financial services and information, optimise the financial performance of the segment related to the Rewards Programme.

KEY RESULT AREAS

Rewards: 

• Design and implementation of the OM Bank rewards program
• Managing and working with the OM Group rewards team
• Documenting key requirements to inform RFP process and to conclude that process
• Engage with potential Reward partners for commercial agreements
• Engage with technology and solution partners for the rewards capability build (as required)
• Evaluate program performance and identify opportunities for optimization post-launch
• Develop new program features, initiatives and campaigns to support the desired customer and business outcomes
• Develop and maintain appropriate program KPIs
• Working with Value Management to ensure reward commercials are sound
• Compiling a BRD and conducting the rewards system RFP and ultimately selection
•  Balances own priorities with directing and motivating others.
•  Creates a climate for optimal performance.

Bank Launch 

• Collaborate across the organisation and lead a team of SMEs (including external advisors) in the development of a financial model, economic business case and a full business plan for the bank.
• Use technical and industry experts to validate the pricing assumptions against current pricing by other financial institutions for similar business to confirm feasibility.
• Assist with the design of new differentiated functionality and products and convert these into inputs for the overall financial model
• Assist with the SME CVP design and related product constructs
• Design and execute ecosystem and partnerships management framework and strategies to achieve Old Mutual Bank commercial and brand objectives.
• Develop and maintain an opportunity assessment framework to guide the identification, promotion and development of new markets, services or capabilities through partnerships and/or ecosystem engagements.
• Continuously evaluate and refine the ecosystem business model, with due regard to partner capabilities and culture to promote strategic collaboration.
• Build and influence internal and external stakeholder relationships to position Old Mutual and the Bank as a trusted, collaborator of innovative financial services.
• Promote the diffusion of innovation across the markets that Old Mutual operates in, assuring effective learning and collaboration across the various Old Mutual and partner delivery teams.

ROLE REQUIREMENTS 

• Matric
• Bachelor’s Degree in Information Technology or a related field is preferred.
• Master's degree in Information Technology (IT) (advantageous)
• Proven Fintech/Banking Experience (advantageous)
• Subject matter expert in the design of rewards programs
• Strong commercial understanding of rewards program economics
• Strong understanding of rewards metrics and analytics drivers to drive program optimization
• Understanding of behavioural models
• Strong communication, analytical and inter-personal skills (written and verbal)
• Proactive problem solver
• Excellent project management skills
• Ability to establish and build business relationships
• Ability to operate in cross-functional teams to deliver outcomes
• Ability to proactively identify opportunities and take initiative in a fast paced environment
• Negotiating and working with external partners
• Passionate about delivering meaningful/exceptional customer experiences