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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To administer and maintain a portfolio of new and existing loans, to deliver excellent external and internal client service.
Job Responsibilities
- Client Satisfaction: Provide internal and external client satisfaction by ensuring service excellence in dealing with client queries.
- Pre-Registration Administration: Deal Administration and control of the post registration process. All documentation and correspondence to be prepared accurately and professionally at all times.
- Post-Registration Administration: Deal Administration and control of Cancellations, Releases and Deal Variation Processes. Day to day administrative duties including clearing open items, managing arrears, securities and client queries.
- Data and Systems Integrity (SAP): Ensure that SAP data is loaded accurately and is current at all times.
- Documentation Quality and Maintenance: All documentation and correspondence (whether by email / fax / letter) to be prepared professionally and accurately according to NELS standards. All documents received from the client or attorneys must be checked and returned to client/attorney for correction where applicable.
- Reporting: Assisting with the compilation /actioning of regular and ad hoc Administration and Operations Reports. A 'Work in Progress' report must be kept on all current deals. Legal tracking on SAP must be completed accurately in order to extract meaningful reports from SAP / BW.
- Compliance / Risk: To ensure that all legislative and procedural aspects of Property Administration are complied with, in terms of credit procedures, legal procedures, valuation procedures, FICAA, Operating Authority levels, Property Administrative processes, etc.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- A relevant tertiary qualification
Minimum Experience Level
- A minimum of 1 to 5 years Property Finance Operational experience or similar.
go to method of application »
Job Purpose
- To administer and maintain a portfolio of new and existing loans, to deliver excellent external and internal client service.
Job Responsibilities
- Client Satisfaction: Provide internal and external client satisfaction by ensuring service excellence in dealing with client queries.
- Pre-Registration Administration: Deal Administration and control of the post registration process. All documentation and correspondence to be prepared accurately and professionally at all times.
- Post-Registration Administration: Deal Administration and control of Cancellations, Releases and Deal Variation Processes. Day to day administrative duties including clearing open items, managing arrears, securities and client queries.
- Data and Systems Integrity (SAP): Ensure that SAP data is loaded accurately and is current at all times.
- Documentation Quality and Maintenance: All documentation and correspondence (whether by email / fax / letter) to be prepared professionally and accurately according to NELS standards. All documents received from the client or attorneys must be checked and returned to client/attorney for correction where applicable.
- Reporting: Assisting with the compilation /actioning of regular and ad hoc Administration and Operations Reports. A 'Work in Progress' report must be kept on all current deals. Legal tracking on SAP must be completed accurately in order to extract meaningful reports from SAP / BW.
- Compliance / Risk: To ensure that all legislative and procedural aspects of Property Administration are complied with, in terms of credit procedures, legal procedures, valuation procedures, FICAA, Operating Authority levels, Property Administrative processes, etc.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- A relevant tertiary qualification
Minimum Experience Level
- A minimum of 1 to 5 years Property Finance Operational experience or similar.
go to method of application »
Job Purpose
- The Social Media Manager is responsible for leading and coordinating the social media team with regards to planning, developing, implementing and managing insight-driven engagement strategies for Nedbank's social media channels.
- Provides support to the Senior Manager in creating, curating and crafting engaging and relevant social media strategies and compelling content across Nedbank's social media channels towards the attainment of brand and commercial goals.
Job Responsibilities
Contribute to missions and BAU
- Lead the requisite social media missions and BAU activities.
- Participate in squads as a traveller expert.
Media and stakeholder relationships
- Develop and maintain relationships with key stakeholders, including customers, influencers, and industry leaders.
- Understand and champion the marketing pod goals and provide troubleshooting support to the specialist team.
- Collaborate with cross-functional teams to align and integrate digital and social media efforts with overall business goals and strategies.
People management
- Oversee the execution of the social media team members development to meet strategic and personal goals.
- Recruitment, training, and development of reporting line to meet business need.
- Facilitate performance reviews and act as a coach that provides performance feedback on a ongoing basis to foster continuous learning and develop
Analyse reporting for continuous improvement
- Analyse and report on key metrics to measure the impact and effectiveness of digital and social media efforts.
- Research and stay up-to-date on digital and social media trends, platforms, developments, and best practice.
- Analysis of reports to identify actionable insights that will lead to positive business growth and change.Leveraging insights and opportunities from campaign performance or identified by growth hackers.
- Measure and report on the performance of social media channel and campaign KPI’s.
- Monitor, identify and report tactical opportunities and conversation topics relevant to Nedbank and the market that emerge on social media.
Analyse reporting for continuous improvement
- Analyse and report on key metrics to measure the impact and effectiveness of digital and social media efforts.
- Research and stay up-to-date on digital and social media trends, platforms, developments, and best practice.
- Analysis of reports to identify actionable insights that will lead to positive business growth and change.
- Leveraging insights and opportunities from campaign performance or identified by growth hackers.
- Measure and report on the performance of social media channel and campaign KPI’s.
- Monitor, identify and report tactical opportunities and conversation topics relevant to Nedbank and the market that emerge on social media.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Marketing or Business Degree
- Preferred Certifications
- Digital Marketing Certificate - beneficial
Minimum Experience Level
- 3 - 6 years
- Social Media Management; Marketing; Digital Marketing; Team leadership experience
go to method of application »
Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future strategy applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset.
- Complete complex tasks or larger, well-scoped challenges independently and identifies appropriate actions that have been provided to address business challenges. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders.
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank’s delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies, and practices.
- Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand all elements of the program and team backlog and align requirements accordingly.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution. Drive execution of identified initiatives.
- Track benefit realisation against above initiatives.
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives, and dependencies across projects.
- Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning.
- Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies, and enterprise delivery up to senior level.
- Drive minimum viable thinking, continuous deployment, and integration.
- Ensure early remediation by reducing waste, rework, identify risks, issues.
- Source and analyse data to frame intelligence insights that drives business decision making.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BSC/BCOM Information Systems, Certificate in BA endorsed by IIBA, Safe Certification
Preferred Certifications
Minimum Experience Level
- 5 - 8 years
- BA experience, manage multiple IT Projects and exposure to complex projects, business exposure, industry exposure. Guiding others on how to effectively use common techniques.
- Demonstrate these skilled proficiency descriptors.
go to method of application »
Job Purpose
- To support the automation of processes and process re-engineering initiatives to enhance service delivery
- To provide ad hoc strategic and operational support across business units to unlock operational efficiencies and identify process root cause analyses
- To support the development of ETL pipelines for the sourcing of data from MS Excel, SQL, CSV, JSON sources into data marts
- To recon and validate data across various data sources and provide critical feedback on the actions required to sustain data integrity
- To support the maintenance and development of data mart models
- To provide business intelligence reports and analyses to business
Job Responsibilities
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Structure data according to compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats; and ensuring metadata is continuously up to date.
- Manage final transformed data content by complying to prescribed standards for reviewing and publishing.
- Govern the population of data mart and metadata repository by complying to standards; systems; processes and procedures.
- Align and continuously improve set processes by identifying innovation opportunities.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Deliver work according to customer expectations by prioritizing; planning and implementing requirements.
- Ensure work are delivered according to relevant technical standards
- Support business units by providing consulting services that delivers data and information relevant to their business
- Ensure customer needs are met through regular customer feedback sessions
- Manage vendor relationship interactions by conforming to vendor management office guidelines and principles.
- Manage vendor relationship interactions by conforming to vendor management office guidelines and principles.
- Utilize resources by adhering to standards; policies and procedures.
- Identify and mitigate risk by executing within governance.
- Resolve incidents by logging and tracking through correct channels
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Contribute to internal and external information sharing sessions by attending formal and informal meetings.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Experience Level
Minimum
- Minimum 5 years’ experience is in a data management / business role
- Data reconciliation and validation
- Developed and implemented data driven reports
- Transformation and normalisation of source datasets for analytical insights
- Manage internal process and process re-engineering
- Track record of using technology to optimise your work environment
Preferred
- You have improved processes and culture where you have worked
- You have built and maintained stakeholder relationships
- You have managed ETL pipelines and enabled data quality and validation
- You have supported the transformation, change and continued improvement of the tools and processes used
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Qualification Details
Qualifications (Essential)
- Provide a proven track record of managing big datasets in MS SQL Server using a proven framework (no less than 5 years’ work experience) or associated certifications in data management (MS SQL Server / Python / Azure or similar)
- Bachelors Degree in IT, Business Management, Mathematics, Statistics, Engineering, Economics, Finance, etc.
Qualification (Preferred)
- Post-graduate degree in IT, Business Management, Mathematics, Statistics, Engineering, Economics, Finance, etc.
Essential Certifications
- Certification relevant to data analytics, SQL, database management, Python, Git, etc.
go to method of application »
Job Purpose
- To deliver outstanding sales performance; manage branch/ market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/ market profitability.
Job Responsibilities
Nedbank Goals:
- Grow market share; ensure client acquisition, retention and cross-selling of bank products.
- Support the achievement of the business strategy, objectives and values.
- Achieve entrenched sales objectives and targets for branch/ market.
- Manage all sales related leads efficiently and timeously .
- Ensure branch/ market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.
- Drive needs-based selling through the sales staff.
- Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
- Drive client acquisition and increase digital market activity across the community.
- Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
- Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
- Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
- Ensure engaged, cared-for and focused employees.
Client Engagement:
- Ensure best rated (#1) in client service and satisfaction.
- Ensure direct report team deliver world class service by effective use of client experience measurement tools.
- Entice clients to digital and self-service and ensure digital adoption.
- Ensure that clients shift to self-service and digital channels.
- Understand client needs and deliver great client service to ensure client satisfaction.
Risk & Operations:
- Ensure compliance to operational and legislative requirements.
- Achieve minimum performance on Risk & Compliance audits.
- Ensure all compliance on mandatory training is completed timeously.
- Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
- Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
- Achieve effective BROTA compliance.
- Manage Frauds and Losses for Branch/ market.
- Ensure Banking Hall complies with OHASA standards.
- Ensure adherence to process mandates limits.
- Ensure all equipment is maintained.
- Manage AML sustainability objectives.
- Achieved the required standards for monitoring assessments.
- Manage all Operations Housekeeping standards.
Lead:
- Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
- Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
- Engage team on performance through regular performance discussions on personal and business goals.
- Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
- Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
- Ensure and lead consequence management, discipline and effective employee relations.
- Manage and track staff performance and apply corrective action where applicable.
- Manage staff leave requirements.
- Manage staff on-boarding process for staff to become proficient.
- Build trusting working relationships with subordinates, managers and support departments through regular engagements.
- Manage staff resources to ensure team efficiency, productivity and full participation.
Essential Qualifications - NQF Level
Preferred Qualification
- An approved FAIS qualification (i.e. Banking or Sales)
Minimum Experience Level
- Must have 1 - 2 years Sales and service banking experience
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Job Purpose
- To investigate the validity of credit applications through compliance and departmental policies and procedures contibuting to mitigation of credit and application fraud related risk for Nedbank Retail.
Job Responsibilities
- Build and maintain client relationships through the undertaking of independent and dual visits with corporate bankers based on client needs and related situationsBuild relationships with internal stakeholders by contributing to structured information sharing meetingsIdentify opportunities by collaborating with corporate bankers according to Nedbank's corporate strategy Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Grow the Nedfleet book in line with budgets by building and maintaining client relationshipsSource new business by presenting Nedfleet product opportunities to corporate clients Provide product expertise by delivering fleet management solutions in line with corporate strategy and budget Monitor portfolios in line with credit limits and associated Management Information Systems to ensure that client expectations are metEnsure client expectations are met by liaising with operational and administrative team and monitor/manage outputs as per service level agreements; credit and corporate strategyEnsure business relations with regulators by complying to relevant legislation.
- Address operational and system challenges by managing client relationships and involving internal stakeholders to find solutions and resolve challenges.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma: Criminal Justice and Forensic Investigation , Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- 1 year general banking experience
go to method of application »
Job Purpose
- We are looking for a Manager Credit Risk Early Collections (without direct reports) to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.
Key Deliverables
- Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.
- Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance [motor vehicles/yellow goods.
Job Responsibilities
- Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
- Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
- Managing and preparing portfolio review presentations based on Management Information Systems (MIS).
- Implement sound credit risk management by providing advice on specialized credit risk matters to sales.
- Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
- Provide feedback daily/weekly/ monthly
- Meet clients' expectations by resolving queries within turnaround times.
- Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
- Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
- Sharing knowledge with all stakeholders.
- Manage own efficiency by drafting and implementing team's strategies.
- Enhance processes by constantly seeking innovative improvements to the credit systems.
- Adapt to changes in Legislation by enforcing the compliance to the changes.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Generate innovative ideas and share knowledge.
Minimum Experience Level
- Minimum 5 years' experience in a Credit role in a Banking environment
- Minimum 5 years' experience collecting Arrears or Excess accounts
Preferred Qualification
- Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field
go to method of application »
Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Complete complex tasks or larger, well-scoped challenges independently and identifies appropriate actions that have been provided to address a business challenge. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain. Apply the principles of Product Ownership Analysis and the strategy-to-execution framework.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand all elements of the program and team backlog and align requirements accordingly.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution.
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects.
- Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain.
- Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect.
- Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation.
- Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning and drive Devops and Built-in quality principles.
- Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs.
- Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies and enterprise delivery up to senior level.
- Conduct system demos and contribute to I&A and offer and implement suggestions for improvement.
- Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile Coaches, Product and BITE Owners.
- Drive minimum viable thinking, continuous deployment and integration.
- Ensure early remediation by reducing waste, rework, identify risks, issues.
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- IT qualification, Certificate in BA endorsed by IIBA, Safe Certification
Preferred Certifications
Minimum Experience Level
- 10 years' working experience as BA
- 3-5 years working in an Agile Environment
- BA experience, manage multiple IT Projects and exposure to complex projects, business exposure, industry exposure. Guiding others on how to effectively use common techniques. Demonstrate these skilled proficiency descriptors.
go to method of application »
Job Purpose
- The purpose of the role is to define business solutions, assist with PI planning, back log refinement, defining and refining business requirements. The candidate will work on Small Business Digital and Juristic Onboarding and Credit Digitization.
Job Responsibilities
- Conduct and lead others on iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.
- Conduct and lead others on elicitation and collaboration tasks to obtain information from stakeholders and confirm the results.
- Conduct and lead others on requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option.
- Conduct and lead others on Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.
- Conduct and lead others on strategy analysis to define the future and transition states needed to address the business need.
- Conduct and lead others on Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute and lead others on according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods.
- Discover and deliver requirements based on changes across all seven product dimensions and requirements categories.
- Understand/co-create the operational value streams, enterprise strategic themes, product roadmap, vision, KPIs and metrics.
- Understand all elements of the portfolio, solution, program and team backlog.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs to realise this and participate to define the proposed solution.
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, and Enterprisewide dependencies.
- Document Epics/features/themes to analyse user stories - identify gaps, missing stories, acceptance criteria, scenario development and all requirement categories.
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain and ensure reuse of requirements.
- Collaborate/co-create process and capability alignment by pairing with the PE and Architect.
- Drive resolutions for impediments and spikes and enabler epics/stories, and synthesise the data to articulate requirements.
- Drive collaboration with development/QA to identify test cases/scenarios, conduct UAT and train the trainer/user, support change management and the product manager with commercialisation.
- Lead all aspects of Backlog Refinement and increment planning and champion DevOps & Built-in quality principles and limit WIP.
- Analyse/document data requirements and model data flows/ ERDs through all 7 product dimensions on a portfolio level by pairing with BDMs.
- Foster stakeholder relationships and engagement for backlog discovery and delivery, dependencies and enterprise delivery up to executive level.
- Conduct system demos and contribute to I&A, implement suggestions and drive continuous improvement.
- Actively participate and lead portfolio/squad ceremonies by pairing with SMs, ACs, POs, Epic/BITE Owners.
- Champion minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans.
- Drive early remediation by reducing waste, rework, identify risks, issues and dependencies within scope and across projects
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
Preferred Certifications
- Certificate in BA endorsed by IIBA , SAFe and Agile Certification
Minimum Experience Level
- 7 - 10 years
- Managerial : 1 - 2 years
- BA experience, manage multiple IT Projects and exposure to complex enterprise-wide programmes, business and industry exposure and Lead BA role
Type of Exposures
- BA Body of Knowledge
- Agile Concepts
- Business Analysis Discipline, Techniques and Practices
go to method of application »
Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Complete complex tasks or larger, well-scoped challenges independently and identifies appropriate actions that have been provided to address a business challenge. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain. Apply the principles of Product Ownership Analysis and the strategy-to-execution framework.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand all elements of the program and team backlog and align requirements accordingly.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution.
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects.
- Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain.
- Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect.
- Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation.
- Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning and drive Devops and Built-in quality principles.
- Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs.
- Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies and enterprise delivery up to senior level.
- Conduct system demos and contribute to I&A and offer and implement suggestions for improvement.
- Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile Coaches, Product and BITE Owners.
- Drive minimum viable thinking, continuous deployment and integration.
- Ensure early remediation by reducing waste, rework, identify risks, issues.
Preferred Qualification
- IT qualification, Certificate in BA endorsed by IIBA , Safe Certification
Preferred Certifications
Minimum Experience Level
- 10 years working experience as BA
- 3-5 years working in an Agile Environment
- BA experience, manage multiple IT Projects and exposure to complex projects, business exposure, industry exposure. Guiding others on how to effectively use common techniques. Demonstrate these skilled proficiency descriptors.
go to method of application »
Job Purpose
- To facilitate the development of future-state architecture and ensures its effective adoption.
- Provide and identify operational opportunities, overall direction, guidance and definition of the enterprise architecture that effectively support business strategies. Advocating and supporting the enterprise's IT strategy, identifying and analysing enterprise business drivers, analysing the current IT environment to detect critical deficiencies, recommends solutions for improvement and develop strategies for aligning IT to the business.
- Act as a trusted technology advisor to business in realising the business strategy for the relevant discipline.
- Responsible for the end-to-end view across both Capabilities and/or Solution Architecture disciplines, ensuring alignment across relevant domains.
- Works as an advocate and liaises with Information Services and Technology operational teams and the Enterprise Architects researching technology trends.
Job Responsibilities
- Facilitate priority setting, project selection and integration in the organisation by providing guiding principles and architecture
- Ensure alignment with emerging Technologies and possible recommendation of new technologies.
- Deliver business tasks according to the level of expertise to meet financial objectives.
- Address client needs through leading phases of projects or consult to projects and business leaders across a variety of Architecture disciplines
- Build professional relationships lead and influence in all disciplines of architecture
- Build and maintain relationships within the enterprise and within the larger field of speciality.
- Lead the achievement of architecture solutions where an understanding of all disciplines is required.
- Monitor and evaluates competitive offerings that could change the domain landscape, affects multiple domains (portfolio of solutions domains) or the broader organisation
- Identify the business impact of change and risks associated.
- Integrate the change impact into business recommendations and strategic planning.
- Adjust recommendations by considering the impact of new initiatives on market perception
- Enable enterprise wide solutions to integrate well with existing practices by developing mitigating actions and change strategies
- Consider not only the optimising of the system, but also the long term viability of the system.
- Build models around future scenario planning
- Optimising the architectural strategy across various families or portfolios of application or products in the enterprise by taking an enterprise viewpoint
- Effect multiple domains or create new domains, or changes the landscape through developing of position papers
- Integrate the key principals and issues to build enterprise wide solutions
- Apply disciplines in a variety of projects in relevant solution domains and across multiple business areas.
- Combine multiple perspectives from experience in various roles on multiple developments and architecting projects.
- Considers enterprise wide relevant best practice within the larger financial industry and global economy
- Ensure alignment to newest trends by monitors emerging trends and evaluates their potential impact on the broader organisation (The next big things)
- Deliver on work tasks for which the impact of the work can only be determined 3-5 years later.
- Move the system towards the desired future state through consideration of future scenarios, the macro environment and an understanding of present operational requirements to
- Identify underlying patterns in vague, ambiguous information.
- Make judgements based on hypotheses, future scenario's or educated guesses.
- Provide advise to the business across all disciplines.
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
Qualification/s (NQF level / Diploma / Degree)
Essential (required minimum):
- Bachelor Degree in either Information Systems or Computer Science
- Honours or Masters Degree (or higher) in either Information Systems or Computer Science
- TOGAF Foundation Training
- TOGAF Certification
- Information Technology Architect Certification (ITAC) (Open Group)
Preferred Qualification
- Cloud-related certifications such as AWS Certified Solutions Architect, Google Cloud Certified Architect, or Azure Solutions Architect.
Minimum Experience Level
- 5+ Years experience in developing strategic IT plans/roadmaps
- 10+ Years experience in systems design and development
- 10+ Years experience in Architecture
Advantageous experience (not a disqualifier):
- Understanding waterfall and agile methodologies
- Skills (Technologies, systems or software knowledge etc.)
- Assertiveness and ability to influence and reason with key stakeholders
- Able to work in a team environment
- Excellent interpersonal skills
- Analytical, Logical, Lateral and Creative Thinking
- Able to integrate disparate concepts into a cohesive whole
- Able to reason at various levels of abstraction
- Excellent modelling skills across all ICT models
- Good understanding of all levels of ICT infrastructure
- Systems thinking
- Design thinking and facilitation
- Customer Centricity
Team Diversity
- Mature collaborator with high levels of EQ.
- Must be able to negotiate strong opinions and viewpoints
Method of Application
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