Vacant Job Positions at RCL Foods

Job Description
At RCL FOODS we see & do things differently, we think bigger, work smarter, and collectively as a team to achieve our ambition of growing what matters!

We at RCL FOODS are in search for a Customer Liaison Officer (CLO) to join our Customer Care Team in Westville.

RCL FOODS is looking for an incumbent to resolve all productrelated queries and complaints.

The role will require the candidate to work closely with stakeholders from various departments and of various levels to reach an appropriate resolution to queries and complaints.

The candidate will be tasked with resolving all escalated queries and complaints within predefined SLA’s.

The CLO will provide support to the Team Leader as well as to fellow Customer Liaison Officer internally, and to a wide host of external stakeholders.

Minimum Requirements

• National Senior Certificate (Grade 12)
• 3yr Based on Tertiary Degree/Diploma advantageous, and/or relevant courses.
• Advanced Computer skills (MS Office and SAP)
• Customer Service Training
• Knowledge and skills:
• At least 3 years’ experience in manufacturing (FMCG)  and quality assurance environment.
• Supply chain Knowledge 

Duties & Responsibilities
Operational:

• Professional and efficient handling of Consumer and Customer complaints.
• Respond to consumers via personal phone calls and/or email.
• Ensure timeous action of uplifts requested by Vector via the SAP uplift process.
• Compiling of consumer vouchers.
• Liaising and resolving complaints.
• Resolve Consumer complaints within 24 hours.
• Assist with the responsibilities of the Customer Care Team Leader in their absence.
• Immediate decisionmaking when liaising with Consumers.
• Establish the value of voucher to be issued.
• Daily followups with other team members to ensure complaints are responded to timeously.
• Daily investigations are done and decisions are made on whether to authorise or reject complaints.
• Information and Data Management:
• Accurate capture of data and maintenance of the National Complaints database

Reporting:

• Compile reports and graphs for internal teams and external Customers
• Distribution of updated complaints database weekly to regions
• Maintaining of records
• Advisory – assist team members within the business on processes that involve complaints, returns, credits etc.

Systems Improvement:

• Advise management on systems and processes requiring improvement.
• Raise awareness of business processes and procedures in communication to internal and external parties.

Teamwork:

• Implements organized and effective work methods
• Participate constructively and willingly as a team player
• Also have the “go the extra mile” approach
• Due to the sensitivity of the function and importance of doing things timeously, actively assist where needed to ensure Customer and Consumer satisfaction

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Job Description
At RCL FOODS we see and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our ambition, to Grow What Matters!

RCL FOODS is on the hunt for an Assistant Chef, who has a passion for creating culinary art to join the Growth Division. The role will report into the Head Chef and will be based in Westville.

The purpose of the role is to research culinary trend/insights that generate ideation. This entails develops to product concept (innovation) that will be presented to specific Marketing Brand teams. Culinary support to the Head Chef, assisting with insights, recipe development, food preparation and cooking as well as administration (building presentations/typing recipes, costing etc, where necessary) including:

• Innovation and support to NDP team when required.
• Management of the daily operations of the RCL test kitchens (The Chef’s Hat and The Melting Pot) and maintain them as a centre of innovation excellence in our business Marketing and Executive.

Minimum Requirements

• Minimum 3 years relevant experience/exposure in a similar environment e.g. restaurant/food service kitchens.

Knowledge:

• Kitchen management principles and practices.
• Food preparation and presentation methodologies.
• Administrative processes.
• Taste session experience preferable – triangular testing/consumer preference and questionnaires.
• Qualitative research and understanding of product.

Skills:

• Strong organisational and time management skills with ability to cope in pressured situations, “think on feet” and solve problems independently.
• Excellent interpersonal and communication skills (verbal and written).
• Ability to interpret and question briefs and to analyse and interpret data.
• Computer literacy – must be proficient in PowerPoint (e.g. capturing and presentation of results), Word, Excel and Microsoft Outlook.

Duties & Responsibilities

Culinary Insight Generation:

• Build an “Always On” database on culinary trends (flavour, product, trending on social media ingredients/equipment, food service trends and influencer/trending chefs). This will be done by desktop research, menu analysis, keeping a close eye on industry and social media trends as well as regular out of office trade immersions.
• Focus is on local, however incorporating African and global trends and how to adapt international to local market.

Product Research:

• Co-ordinate and facilitate Taste Panel by Brand/Category and focus group session to robustly test ideas, concepts, products and innovation showcase. This involves end to end management from set up, preparation, cooking and running sessions to finalising and presenting results with Key take outs and recommendations:
• Cook-ups, taste sessions and product demos.
• Recipe development across the Brands as required.
• Assist with customer cook-ups (inter provincial) as required by the business.
• Assist with photoshoots and video creation (social media).
• All food preparation and presentation thereof.

Customer & Internal Training:

• Provide training to the business, partners, customers on product knowledge, application, cost in use, relevance on menus etc.
• Presentations and demonstrations.
• Presentation in front of a camera, to be used in training videos.
• Build presentations to present to the marketing & customer stakeholders on projects on a quarterly basis or as required.
• Presentations and demonstrations internally (RCL Foods) and externally at Trade Shows, seminars, training schools etc.

Kitchen Control:

• Co-ordination of facility.
• Support innovation work and ad hoc e.g. KFC, Spur Group, Pedros etc.
• Help co-ordinate/ prepare food for networking and Exec events/functions.
• Phone customers/book diary times/facilitate chefs diary/follow up with customer/welcome/register/catering.
• Make hand samples/scratch recipes for sampling when required.
• Assist with set up, welcome and catering for external invited guest.
• Work closely with head chef with diary bookings for trainings/ meetings/demonstrations/functions and facilitate catering and smooth running of each event.

Administration of Kitchen:

• Run the 2 kitchen facilities and maintain and build their reputation as a centre of innovation.
• Excellence – a collaborative, efficient workspace that becomes the heartbeat of our H/O building.
• Ensure the hygiene of the kitchen is maintain to highest standards.
• Storeroom and fridges are neatly packed, and temperatures are controlled and recorded.
• Ensure the cleaning materials are ordered and that the correct chemical is being used for its intended purpose. Training of the kitchen cleaner to understand the dosage and usage of the chemicals.
• Maintain the good upkeep of equipment, kitchen smalls and overall cleanliness of the kitchen, daily.
• Maintain and safeguard all kitchen records and feedback reports including kitchen budget and credit card reconciliations.

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Job Description
RCL FOODS is seeking a Maintenance Assistant to join our Baking Division. Our Pretoria Bread Baking Plant is looking for a Maintenance Assistant that will assist Artisans with all maintenance related work. Need to maintain equipment according to specifications and in line with good engineering practices. The role will be based in Pretoria and will report to the Maintenance Manager.

Minimum Requirements

• Matric with minimum N3
• Ability to communicate on all levels.
• Ability to prioritize workload.
• Report writing and analysis.
• Must be able to work shifts, Weekend, Public Holiday, and extra overtime as per shift schedule.

Duties & Responsibilities

• Assist Artisans with Daily work
• Perform routine preventive maintenance to ensure that machines continue to run smoothly, systems operate efficiently, and the physical condition of the machines do not deteriorate.
• Ensure that your department complies with all Health and Safety requirements.
• Record maintenance and repair work performed.
• Clean and lubricate shafts, bearings, gears, and other parts of machinery.
• Projects and machine installations
• Accurate completion of administrative forms

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Job Description

• Vector Logistics, a leader in integrated supply chain solutions, is looking for a dynamic and strategic Regional Logistics Manager. This role is vital in driving our mission to deliver superior logistics services while optimizing efficiency and innovation within our operations.

Minimum Requirements
Qualifications and Experience:

• Degree or diploma in logistics management.
• Valid Code EB driver’s license.
• Minimum of 5 years in a warehouse and distribution environment.

Skills and Competencies:

• Inspirational leadership and a culture of execution.
• Business insight, innovation, and customer service obsession.
• Financial management, planning, and coordination.
• Excellent communication, problem-solving, and critical thinking skills.
• Adaptability, initiative, and attention to detail.

Customer Relationships:

• Internal: Sales, Finance, Supply Chain Management.
• External: Suppliers, Service Providers, Principals, Customers.

Duties & Responsibilities

 Strategy Execution

• Collaborate with the Regional Operations Manager to create and execute a 1 to 3-year regional operations strategy.
• Drive integrated supply chain benefits and strategic target achievement.
• Implement process and system improvements to optimize warehouse and transport efficiencies.
• Plan for medium and long-term operational capacity and asset utilization.
• Identify and develop solutions for supply chain bottlenecks through cross-functional collaboration.
• Monitor and achieve depot strategic and operational targets.

Logistics Management

• Ensure successful integration of business systems to support operations.
• Optimize stock movement and storage efficiency.
• Manage stock control and loss reduction programs.
• Optimize vehicle routes and requirements between depots.
• Drive continuous improvement in reverse logistics processes.
• Maintain high customer service levels while minimizing costs.
• Foster a culture of KPI awareness and recognition within the team.

 Risk Management

• Mitigate risks to people and physical assets.
• Ensure consistent application of Group risk management policies.
• Drive the risk committee process and ensure corrective actions are taken.
• Maintain full legal compliance and manage sustainability practices.
• Implement food safety standards and conduct security investigations as necessary.

Information and Data Management

• Ensure accurate data capture and reporting for trend analysis and decision-making.
• Analyze daily management information to meet productivity and logistics targets.
• Suggest system changes to maintain data relevance and accuracy.

Maintenance Management

• Develop and drive a maintenance plan aligned with operational needs.
• Ensure optimal asset utilization through planned maintenance programs.
• Align maintenance practices with business standards.

Financial Management

• Compile and manage the annual distribution budget.
• Report on KPI performance versus budget and address non-conformance.
• Manage costs and optimize asset utilization.
• Authorize expenses and ensure compliance with financial standards.
• Implement cost-cutting initiatives while maintaining business sustainability.

Leadership

• Lead and develop the single depot management team to achieve strategic objectives.
• Maintain a stable IR climate and foster positive union relationships.
• Drive employment equity and champion training and development.
• Conduct performance appraisals and encourage skills transfer through workshops.
• Monitor team performance and provide regular feedback and coaching.

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Job Description

RCL FOODS is seeking Stores Clerk to join our Baking Division. Our Pretoria Bread Baking Plant is looking for a Stores Clerk provide support with tracking Conducting spares cycle counts and reconciling any variances. Ensuring safety of all spares, tools and equipment in the Store. Completing store administration and ensuring compliance with policies and procedures. Ensuring safety and good housekeeping in the store. Maintaining and keeping track of receipts, records, and withdrawals of the stockroom. Receiving, unloading, and shelving supplies.

Executing other stock-related duties which may include returning, packing, pricing, and labeling supplies. Tracking the status of inventory on a weekly basis and providing timely reports. The role will be based in Pretoria West and will report to the Maintenance Manager.

Minimum Requirements
QUALIFICATIONS AND EXPERIENCE

• Technical Senior Certificate
• Experience in Store Environment
• Microsoft Outlook & Excel Knowledge
• Syspro Experience

KNOWLEDGE AND SKILL REQUIREMENTS

• Stock / Parts Knowledge.
• Internal procurement controls.
• Internal departments stock control.
• Computer and software systems.
• Verbal and written communication.
• Logical thinking.
• Team Player.
• Passionate and Hardworking.

Duties & Responsibilities

• Manage and maintain good standing relationship with Suppliers.
• Assisting Buyer with quotes and ordering of parts.
• Receiving and Issuing of Parts on IT System.
• Daily matching, completion of Invoices.
• Interaction with Creditors.
• Manage Stock Levels.
• Manage Weekly Stock takes.
• Month end Stock takes.
• Assisting with daily stores management.
• Managing of Pragma Job cards for store usages.
• Assisting with department CMMS System.
• Ensure a safe, healthy & risk-free Store working environment.
• Assisting with department Health & Safety 

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Job Description
At RCL FOODS we see and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our ambition, to Grow What Matters!?

RCL FOODS is on the hunt for an experienced HR Practitioner to join our Pies Division in Krugersdorp.

The purpose of the role is to: 

• Ensure effective Human Resources support to the business unit/factory through adequate delivery of HR Services, practices, procedures. 

Minimum Requirements

• Bachelor’s Degree in Human Resources or related.
• National Diploma / Degree in Human Resource Management.
• Valid Code EB drivers’ license.
• Must have at least 3-5 years’ experience as a HR generalist.
• Must have experience working in a unionized environment.
• CCMA (arbitration) experience is required.

Duties & Responsibilities

Employee Relations:

• Provide advice to line managers regarding the conduct and misconduct management processes.
• Provide advice to line managers and investigate/process disciplinary cases.
• Provide advice to line managers and investigate/process grievances.
• Review practices to ensure statutory compliance and regularly provide guidance to line managers.
• Participate in consultations with organised labour.
• Coach Line Managers on effective delivery of Disciplinary hearings.
• Manage and coordinate employee wellness including coordination of clinics.
• Represent the organisation at CCMA (Conciliation and Arbitration).
• Chair the monthly meetings with Shop Stewards in the absence of HRBP.

Resourcing:

• Process permissions to recruit (workflow).
• Process the offers of employment/negotiation.
• Ensure that the Resourcing process is adhered to and jobs are timeously advertised on the eRecruitment and tracked.
• Manage and conduct interviews with Line Managers and selection test and make recommendations to Line for all C Band and lower positions.
• Supervise the orientation of new employees.
• Manage reviews, employee evaluations and terminations.
• Ensure that the site job profiles are relevant and up to date and where job evaluation is required necessary arrangements are made with Line Manager and HRBP.

Talent Management:

• Coach Line Manager on Performance Management Process and Talent & Org Review process.
• Facilitate Consistency Reviews and Talent & Org Review meetings.
• Coordinate the performance appraisal documents and consolidate performance ratings.
• Drive the succession planning for the site.
• Facilitate employment equity target setting and monitor profile.

Health and Safety Compliance:

• Manage the IOD/minor injury treatment process and reporting.
• Assist Risk Officer in monitoring IOD cases.
• Provide input for statutory reporting (IOD and WCA).
• Represent HR and meaningfully input at OHS monthly forum.

Organisational Design:

• Liaise with Line Managers to get rationale for proposed positions, draw up new proposed org and submit to HRBP for sign off.
• Manage and update business organisational structure on SAP and ensure that all structures are up to date.
• Drive change management initiatives in line with the business and organisational objectives.

Training Development:

• Compile training matrix from Appraisal doc.
• Facilitate HR training including adhoc refresher for employees and Line Managers.
• Drive Development Plans for all employees in C Band positions.

Employment Equity:

• Drawing quarterly reports and discuss at EE meeting also using the same reports of appointments.
• Drive staff profile as per agreed KPI for the site by effectively engaging and advising Line Managers.

HR Administration:

• Manage new employee on-boarding process.
• Manage terminations and exit interviews.
• Manage the capturing of HR information and data into the relevant systems and assure the integrity of the data.
• Provide advice and information to management and employees on HR policies and procedures, including equal opportunity, anti-discrimination and occupational health and safety programmes.
• Advise management on work matters, career development, personal problems and industrial matters.
• Counsel employees on policies and rules relating to employment policies and programmes, and on the company’s rules and regulations.
• Prepare and process employment and personnel reports and surveys.
• Provide advice and assistance to staff members regarding possible discrimination on the basis of race, religion, non-relevant physical or mental disability, sex and age.
• Audit and draft compliant issues related to Ecowise and Phakisa.
• Quarterly checks on allowances and compare with actual employees working in department.
• Run and analyse HR reports and discuss with business (to update monthly dashboard.
• Process accurate monthly timesheets to HRSS.

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Job Description

• Manage GPSTS vehicle units, Garmin’s and GPSTS logins (Daily)
• Report on Actual kilometers vs. GPS kilometers vs. Daily Averages of previous month.
• Report on any km (route) deviations on Daily Info Transport and Sales File (Daily)
• Monitoring and reporting on transport logistics issues including speeding, harsh braking, route deviations, and route plotting, pre-trip inspections.
• Route analysis and optimization (route splitting to be done) (monthly) reduce km where possible.
• Ensure vehicle utilizations at maximum capacity (daily)
• Ensure route viability (loaves per km, cpk’s, cpl)
• Handle disciplinary investigation enquiries of drivers on logistics issues (Weekly).
  • Km Variances
  • Deviations from route
  • Harsh Braking
  • Speeding
  • Fuel Consumptions
  • Did not pour diesel.
  • Pre-trip inspections
  • Excessive Idling
  • Truck Hygiene
  • reckless driving

Minimum Requirements

• Matric
• Tertiary Qualification added advantage
• Valid driver’s license.
• Minimum 2-3 years’ experience within the Food Manufacturing environment
• Knowledge of Distribution and Logistics
• Knowledge of Route and GPS Tracking

Duties & Responsibilities

• Computer literate
• Organised and systems oriented.
• Ability to work under pressure.
• Must be a self-starter and can use own initiative.
• Ability to prioritize workload.
• Report writing and analysis.
• Must be able to communicate with people on all levels.
• Very Good Communication skills

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Job Description
We are looking for a dynamic and skilled Project Engineer to join our team on a 12-month fixed-term contract. This role is pivotal in planning, executing, and finalizing projects according to strict deadlines and within budget. You will oversee all aspects of project management including coordinating with team members, managing project risk, and ensuring compliance with RCL standards.

Minimum Requirements

• Diploma/ degree in Mechanical or Electrical Engineering, with 5 years trade experience of which least 3 years in a supervisory category,
• Excellent understanding of mechanical, refrigeration and electrical engineering
• Exchange information in a clear and concise manner (both written and verbal) to senior staff and subordinates,
• Work flexible hours and some weekends as required,
• Leadership skills,
• Constantly looking and finding ways to improve plant efficiency and effectiveness,
• Recommend solutions bases on rigorous and sound information research

Duties & Responsibilities

Engineering Project Management:

• Project Planning: Prioritize, schedule, and allocate tasks within the engineering department, collaborating with the planner and plant engineer.
• Cost Control: Manage the approved budget and ensure financial control over project subcategories.
• Capex Strategy: Focus on reducing plant downtime and improving machine and line efficiencies.
• Health and Safety: Ensure new equipment meets RCL health and safety standards.
• Change Control: Document and manage all equipment and plant changes for audit purposes.
• Asset Management: Maintain and update the fixed asset register in line with policy and depreciation standards.
• Quality Assurance: Ensure project work meets high trade craftsmanship quality and food safety requirements.

Supervision and Administration:

• Develop work schedules for new equipment activities.
• Manage planning and administrative functions within the engineering department.
• Efficiently manage capex budgets.

Repairs and Renovations:

• Coordinate renovations of existing facilities and the construction of new facilities.
• Inspect and manage major contract work (electrical, refrigeration, mechanical, plumbing, etc.).
• Ensure adequate heating, lighting, and ventilation for the building.

Safety and Security:

• Maintain a process control register to ensure food safety.
• Prepare and submit monthly PCC reports to the Group Engineering Manager.

Qualifications and Skills:

• Diploma/Degree in Mechanical or Electrical Engineering.
• 5 years of trade experience with at least 3 years in a supervisory role.
• Strong understanding of mechanical, refrigeration, and electrical engineering.
• Excellent communication skills, both written and verbal.
• Flexibility to work non-standard hours, including some weekends.
• Proven leadership and people management skills.
• Analytical, detail-oriented, and solution-driven mindset.
• High reliability, honesty, patience, and efficiency.

Internal and External Interactions:

• Internal: Factory Manager, Engineering Manager, Plant Engineer, Planning Manager, Distribution Manager, Production Managers, Maintenance Managers, Engineering Staff.
• External: Contractors, Suppliers, Group R&D Engineers.

Additional Requirements:

• Handle machinery-related problems and provide immediate solutions.
• Oversee General Assistants and identify training needs.
• Assist with disciplinary actions when necessary.

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Job Description
Ready to #GoBeyond in your Career? RCL Foods is a progressive and constantly growing company, and we welcome passionate and ambitious individuals that are constantly looking beyond what’s now to co-create what’s next.

RCL Foods is seeking a Fire Marshall to join our Sugar division based in Malelane.

Fire and Safety Marshel is to provides an adequate fire safety span of control within RCL Malelane Mill by having a particular responsibility for a wide range of fire, safety and emergency preparation, and response functions crucial to the effective in occupational safety.

Minimum Requirements

• Valid Code EB Drivers’ license
• SAMTRAC
• MRG auditing
• Relevant SANS knowledge 
• 2 years’ experience fire management duties

Duties & Responsibilities

• The FM shall review proper identification and labelling requirements on flammable liquid and gas containers and cylinders. Confirm that the containers are properly stored in safe storage areas which are designated and identified by clearly demarcated signs and surrounded by stable barriers or fencing.
• The FM shall observe final testing (operational flow) of the hydrants and standpipes to confirm required systems are in service for the appropriate construction phase. Confirm contractor is properly marking (bagging) any inoperative equipment.
• Report impairments of required hydrants to management unless repair is immediately initiated.
• The FM shall be available during fire safety inspections. Observe and confirm final tests of fire protection equipment (automatic Sprinklers, fire alarm, and other equipment noted 10400 and 10139 standards
• Coordinate and ensure that the first aid and fire-fighting equipment are inspected
• Coordinate and ensure that inspecting fixed fire suppressing systems
• To ensure that the system is tested and maintained in accordance with the recommendations of this standard, that appropriate records are kept and that relevant occupants in the protected premises are aware of their roles and responsibilities in connection with the fire alarm system.
• To ensure that necessary steps are taken to avoid situations that are detrimental to the standard of protection afforded by the system and to ensure that the level of false alarms is minimized.
• To ensure that the control and indicating equipment is checked at least once every 24 h to confirm that there are no faults on the system.
• To ensure that arrangements are in place for testing and maintenance of the system in accordance with the recommendations of clause 12 of the SANS 10139:2012.
• To ensure that the system logbook (see 13.2 of the SANS 10139; 2012) is kept up to date and is available for inspection by any authorized person (e.g., representatives of enforcing authorities and property insurers).
• To ensure that all relevant occupants of the protected premises are instructed in the proper use of the system. Care should be taken to ensure that relevant occupants are able to interpret fire, pre-alarm (see 13.1.3) and fault indications, and that they are adequately familiar with the appropriate controls, including those associated with initiation of fire alarm signals, silencing of fire alarm signals and resetting the system.
• Coordinate and monitor testing of fire equipment’s
• Provide management with daily , weekly and monthly fire management system report
• Provide monthly feedback on fire management to RISKCO
• Auditors
• Participate in business audit that link to fire management on site
• Address recommendations and provide proof of audit finding closure
• Fire prevention

When appointed, fire marshals agree to the following:

• Promoting general fire awareness and fire safety in your workplace.
• Familiarising yourself with the operation of fire-fighting equipment in your workplace.
• Checking fire-fighting equipment in your workplace at least once a month to ensure it is in working order.
• Identifying items, equipment and areas in your workplace which may be a fire hazard.
• Reporting any un serviced or damaged fire-fighting equipment or fire hazards to your HOD/manager/supervisor for necessary action, and to your health & safety rep for inclusion in health and safety report.
• Checking emergency escape routes on a regular basis to ensure they are not obstructed.