Purpose
To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard o
Purpose
To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard o
Job Description
To organise, streamline and oversee the onboarding of New to Bank and Existing to Bank clients within the agreed service level agreements (SLA)
Collaborate closely with releva
What You'll Bring:
Manage incoming calls and emails for both English and French speaking banking and business customers
Translate and respond to emails, and review contracts and other docu
What you will do in this role:
Handle various customer interactions such as; payment queries, resolving incorrect orders, customer service or billing complaints, and missing transactions
Promo
About the role:
As a Client Success Executive, you will be responsible for providing world-class service. You will resolve customer inquiries through multiple contact channels such as email, phone
Main purpose of the Job
To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experienc
KEY RESPONSIBILITIES
Lead a Customer Board with Exco senior leadership to objectively provide a voice for customer and consumer feedback, required business interventions and reset for how things
Job Purpose
To deliver exceptional customer shopping experience through stock replenishment, merchandising, housekeeping and efficient processing of transactions at till points.
Knowledge S
Job Purpose
To deliver exceptional customer shopping experience through stock replenishment, merchandising, housekeeping and efficient processing of transactions at till points.
Knowledge S
Job Functions:
Answer incoming calls courteously within SLA
Manage all cases professionally and efficiently within the correct time frames
Provide personalised customer ser
What you will be doing
Oversee and coordinate the work effort of members of a client-facing teams (dedicated or leveraged) in delivery of continuous and effective services to one or more strateg
Key responsibilities will include:
Lead a team of 8-10 pax who provide customer facing services within our offices.
Ensure consistent delivery of our overall Customer Experience through a vari
Job Responsibilities:
You will always make sure that the customer’s interest comes first whilst providing exceptional customer service. You’ll have experience in both outbound and in
Qualifications:
Grade 12, with one year administrative experience
Required Job Competencies:
Execute general administration for the Service Centre as needed
Execute Service Centre i
Description
Current knowledge of best practices for Customer Services in a retail environment
General Understanding of CPA (Customer Protection Act)
Knowledge of JD Group policies, practices
Description:
The professional interaction of all customers to ensure the accurate processing of all transactions and administration of cellular, credit and lay-by offerings to meet set targets.
Job Description
Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
Support the development and maintenance of process
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.