Job Opportunities at Amazon

You will be a key leader and influence how we expand to new countries and how we successfully manage new and emerging countries. You will create and shape global launch strategies through building cross-functional alignment with International Consumer leadership, as well as local business and product teams.

Join a startup team that is changing how we think and work globally – a unique chance to shape Amazon’s international presence.

Key job responsibilities

• Identify opportunities for global efficiencies, create and launch programs around those opportunities
• Define, understand and advocate for the consumer; develop a complete understanding of the customer needs, advocate for and drive delivery of features that provide customers with an unparalleled shopping experience
• Evaluate existing local free cash flow and customer experience programs, identify opportunities for global scaling, and drive program launch and adoption
• Determine metrics to evaluate and track program efficiency
• Work with business, production, and tech teams worldwide to ensure alignment and maximize synergies
• Lead other special projects as needed

About The Team

The International Expansions team launches new Amazon stores worldwide and accelerates growth in newly launched countries. We strive to provide a localized shopping experience so customers around the world can access local and global products.

Basic Qualifications

• Bachelor's degree in relevant discipline
• 5+ years of experience in program management, channel management, or marketing management

Preferred Qualifications

• MBA or Master’s Degree
• Retail vendor, instock, or marketing management experience
• Demonstrated track record of delivering results in an ambiguous environment
• Ability to effectively manage relationships at senior levels (VP+)
• Demonstrated history in creative/big thinking
• Analytical and quantitative skills; ability to use hard data and metrics to back up actions
• Demonstrated communication capabilities with cross-functional stakeholders in both business and tech functions
• Ability to manage multiple simultaneous projects requiring frequent

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Description

This position is inside the Cloud Manager Team, which owns the services responsible for launching, modifying, and terminating each EC2 Instance. The team is also responsible for associating instances with their attached recourses, such as EBS Volumes and AMIs. We're thus a pivotal team in EC2, and we're hiring!

If successful, you will be responsible for the development and operation of core EC2 control-plane infrastructure that launches hundreds of thousands of EC2 instances every day and manages millions of resources. As a Software Development Engineer in this team you will contribute to a wide range of projects in a highly collaborative and fast-paced environment. You will become part of an industry-leading engineering team solving challenging problems at massive scale.

We are a diverse team which is is dedicated to supporting new members. We’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy mentoring more junior members. This includes both helping to onboard new hires, and supporting continued career growth. We try to assign projects and tasks that will help each team member to develop their skills, allowing them to take on more complex tasks as they progress.

We operate from the Amazon Development Center South Africa, in the heart of the beautiful city of Cape Town. If you're not from Cape Town, we offer comprehensive relocation as a part of our package.

Basic Qualifications

• 3+ years of industry experience
• Experience with a programming language such as Java, Perl or C/C++
• BS/MS in Computer Science or equivalent
• Strong Computer Science fundamentals
• Strong analytical skills with excellent problem solving abilities

Preferred Qualifications

• Experience in a Linux environment
• Working knowledge of relational databases and back-end programming

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We are looking for an enthusiastic, motivated, curious engineer to join us on our journey of fast and safe deployments. Our team has the potential to multiply the value we offer to our customers, but we need you.
If this sounds like the opportunity for you, come build with us!

Basic Qualifications

• Degree in Computer Science or related field, or equivalent working experience
• 3+ years of industry experience in a software development environment
• Strong Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin, C++, GoLang

Preferred Qualifications

• Expertise in delivering high-quality, innovative solutions in a performant environment.
• Analytical skills with excellent problem solving abilities.
• Effective written communication and verbal agility are strong assets.
• Working knowledge of AWS products and technologies.
• Working knowledge of relational and non-relational databases.

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The Role

Being part of a pool of trusted advisors you’ll have a direct impact in helping our On-Ramp customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Watch a short video about life as a Technical Account Manager here: https://bit.ly/3alg2gH

Responsibilities include

• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

Culture

We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.

Basic Qualifications

• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
• Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
• Ability to juggle tasks and projects in a fast-paced environment
• Customer obsessed

Preferred Qualifications

• Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc.
• Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP
• Previous experience as a Software Engineer, Developer, DevOps Engineer etc.
• Understanding of DevOps practices and tools, including: Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef etc.

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We are looking for an enthusiastic, motivated, curious engineer to join us on our journey of fast and safe deployments. Our team has the potential to multiply the value we offer to our customers, but we need you.

If this sounds like the opportunity for you, come build with us!

Basic Qualifications

• Degree in Computer Science or related field, or equivalent working experience
• 5+ years of industry experience in a software development environment
• Sound grasp of Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin, C++, GoLang

Preferred Qualifications

• Ability to deliver quality, innovative solutions
• Analytical skills with excellent problem solving abilities.
• Effective written and verbal communication
• Working knowledge of AWS products and technologies
• Working knowledge of relational and non-relational databases

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Inclusive Team Culture

We believe a diverse group of people with different background and experiences are a catalyst to generating a breadth of ideas therefore we do all we can to attract and nurture this in our team.

Basic Qualifications

• Degree in Computer Science or related field, or equivalent working experience
• 5+ years of industry experience in a software development environment
• Strong Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin

Preferred Qualifications

• Ability to work in a diverse team
• Analytical skills with excellent problem solving abilities.

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DESCRIPTION

Are you passionate about delivering delightful customer service experiences?

Our entire operation from website to fulfillment center to customer care is focused on creating an enjoyable end-to-end customer experience. If you'd like to help us build the place where people can find and buy any book online, come and innovate with us! This Customer Care Associate position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join our exciting organization.

Key job responsibilities

• Resolve 15 to 25 customer emails or live chats per hour
• Investigate and resolve account-specific issues related to book shipments
• Communicate issues to appropriate teams as necessary for quick resolution
• Report all product and service-related trends to the Customer Care Leaders
• Reply to pre-order questions and promotions via email, and online chat.
• Provide guidance through the online ordering process.
• Address and resolve post-order questions regarding shipping, billing, and delivery.
• Utilize a variety of software programs to resolve customer inquiries.
• Other general administrative duties as assigned

Basic Qualifications

• High School Diploma or equivalent
• Fluent in Polish and English verbal and written communication
• Minimum 1 year evidencing exceptional customer service
• Familiarity with Desktop Computing: Windows PC’s, Outlook Email, Web Browsers and the Internet
• Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
• Good composition skills, ability to compose a grammatically correct, concise, and accurate written response
• Effective problem solving skills
• Ability to approach problems logically
• Ability to demonstrate learning and decision making skills
• A natural ability to building rapport

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We are looking for a new teammate who is enthusiastic, curious, empathic, motivated and reliable. We are just starting to scratch the surface of the opportunity in front of us and if this sounds like a place for you; come build with us.

Basic Qualifications

• Degree in Computer Science or related field, or equivalent working experience
• 5+ years of industry experience in a software development environment
• Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin, GoLang, Ruby, C, C++

Preferred Qualifications

• Analytical skills with excellent problem solving abilities
• Working knowledge of AWS products and technologies
• Someone who is comfortable working within a diverse team
• Effective written communication and verbal agility are beneficial
• Masters Degree

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About Us

Amazon is now offering flexibility to choose among 3 different working models, in-office, hybrid, and virtual. Please, check below further information:

• In Office: Employees will be office based for the majority of their time. Employees on an in-office work pattern will be assigned a desk in an Amazon building. Employees will be required to reside within a commutable distance of the office they are assigned to (Cape Town/Johannesburg).
• Hybrid: Employees will be required to reside within a commutable distance of the office they are assigned to (Cape Town/Johannesburg), but have the flexibility to regularly work from home as well as from the office. Employees on a Hybrid work pattern will be expected to attend at their assigned office a minimum of one day per week. These employees will follow agile seating when in office.
• Virtual Workers: Employees must be based in South Africa, and are not generally required to attend an office facility. If needed, all WFH employees can attend an office for critical trainings, meetings and team-building events. These employees will follow agile seating when in office.

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

• First and foremost this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends.

Meet Theodoros: https://www.youtube.com/watch?v=BTPWdseB_pg

Meet Robert: https://www.youtube.com/watch?v=7uXCchOTdMM

Basic Qualifications

The Database role supports our services that focus on Databases technologies, including Amazon Aurora, DynamoDB, Redshift, Athena, as well as AWS Database Migration Service, Data Pipeline, Glue and more.

• 3+ years Advanced administration experience with (1) of the following Database engines: MySQL / Oracle /
• PostgreSQL / MariaDB / SQL Server / Amazon Aurora
• Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
• Advanced experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls,
• LAN/WAN, traceroute, iperf, dig, cURL or related)
• Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science,
• Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position

Preferred Qualifications

PREFERRED QUALIFICATIONS

• Strong analysis and troubleshooting skills and experience
• Database troubleshooting and performance tuning
• Experienced setting up monitoring / alarming for production DB environments
• Database migration and ETL experience
• Experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Cassandra or Riak
• Experienced with Linux system monitoring and analysis
• Good understanding of distributed computing environments
• Experience with query analyzers and query tuning / slow query optimization etc.
• Exposure to Virtualization (VMware, Xen, Hypervisor)
• Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
• Exposure to security concepts / best practices
• Expertise with Load Balancing, Iperf, MTR, netcat, and other network monitoring / troubleshooting tools
• Experience Troubleshooting the full application stacks from the OS up through custom applications

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Basic Experience/Skills

BASIC QUALIFICATIONS

• Good depth of understanding in Hadoop Administration, support and troubleshooting (Any two applications: Apache Spark, Apache Hive, Presto, Map-Reduce, Zookeeper, HBASE, HDFS and Pig.)
• Good understanding of Linux and Networking concepts
• Intermediate programming/scripting skills. Ideally in Java or Python, but will consider experience in other Object Oriented and Functional languages.
• Excellent oral and written communication skills with multi-tasking ability. Should be a self-starter who is excited about learning new technology.
• Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend
• Strong troubleshooting skills

Preferred Experience/Skills

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
• Proficient in Hadoop Map-Reduce and its Eco System [ Hive, HBASE, Spark, Presto etc.].
• Python and shell scripting
• Good understanding of distributed computing environments
• Customer service experience / strong customer focus
• Experience building docker images and troubleshooting container related issues
• Prior working experience with AWS - any or all of EC2, S3, EBS, EMR
• Experienced with Linux system monitoring and analysis (disk management, memory management, permissions etc.)
• Good understanding of Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, etc.)

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Key job responsibilities

You will be delivering high quality solutions in a hyper-growth environment where priorities shift fast. You will be able to apply your technical skills coupled with your leadership, planning, and management abilities. You do not have to write code but prior experience in developing software in one more modern development languages like C, C++, Java or Rust is required. You'll also have the opportunity to use your technical skills by contributing to designs and other technical discussions. You will be able to provide guidance and leadership regarding the team's software engineering methodology. Amazon promotes a DevOps culture, so you’ll be able to evolve the team's testing, deployment and operational best practices .

You will be collaborating with multiple teams to translate complex functional and technical requirements into detailed project plans and schedules; manage the day-to-day activities of the team by defining, implementing and maintaining a coherent, progressive development strategy. The most rewarding part of your job will be to develop your team by proactively contributing to their development and career progression.

About The Team

Work/Life balance

Our team puts a high value on work-life balance. We believe striking the right balance between your personal and professional life is critical to life-long happiness. We offer flexibility and encourage you to find your own balance between your work and personal live.

On-call responsibilities

As the SDM you will be required to manage the escalation process to ensure that operational SLAs are achieved.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

Basic Qualifications

• 5-10 years experience in software development
• 3-5 years as a Software Development Manager or similar role
• Bachelor’s Degree in Computer Science or equivalent experience

Preferred Qualifications

Your experience in delivering embedded or low level systems will be a great advantage.

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As a Software Development Manager with a proven track record you help your team identify and follow their purpose. You are responsible for building out, owning and maintaining your service. You have extensive understanding of distributed systems and can work with your team to deliver high quality solutions in a timely manner that are designed for scale and low operational cost. As a developer of great talent, you develop the best engineers to deliver services that are able to support the demands associated with the world’s leading cloud provider. You are able to work with stakeholders to develop and deliver on your feature and investment roadmap. You have excellent verbal and written skills and communicate effectively with technology and business oriented stakeholders - whether it is to communicate your team’s roadmap, having difficult trade off discussions or managing customer expectations.

Key Responsibilities

• Proven results oriented person with a delivery focus and demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
• Translation of complex functional and technical requirements into detailed project plans and schedules; manage the day-to-day activities of the engineering team by defining, implementing and maintaining a coherent, progressive development strategy for our product line.
• Evolution of the software engineering practice within the organization, including better reporting, tools, and evolution of development methodology
• Report on status of product quality to management, customer support and product teams via rigorous execution of detailed plans and accurate reporting of test cases executed, bugs discovered, bugs fixed, etc.
• Continue to build an effective development organization by driving the recruiting and hiring of senior level engineers, developing and managing the group, and conducting performance reviews of team members

Basic Qualifications

• Degree in Computer Science/Information technology or equivalent
• 5-10 years experience in Software development
• 4+ years as a Software Development Manager
• Knowledge and experience with one or more development methodologies.
• Experience in developing engineering processes.

Preferred Qualifications

• MS in Engineering, Computer Science, Information Sciences or equivalent
• Experience with Linux/Unix and UNIX tools.