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Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Key Performance Areas: (not totally inclusive):
- Maintain filling systems and document management, including archive
- Administrative support to Branch Manager and Team
- Assisting in general office enquiries and task
- Answering the phone and taking messages
- Keeping client data base updated at all time
Minimum Requirements:
- Clear criminal record
- Matric certificate
- Computer literacy and proficiency in Microsoft Word, Outlook and Excel.
Other Personality Attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be self- motivated
- Pay attention to detail
- Customer service and relations
- Ability to work without supervision
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team work
go to method of application »
Purpose of the position: The overall purpose is to ensure that accurate, timely invoices are raised in SAP
Minimum Requirements:
- Minimum Matric Certificate
- Minimum 3 years of billing experience essential
- SAP Billing experience essential
- Computer Literate – excel essential
Skills & Attributes:
- Ability to meet strict deadlines.
- Numerical accuracy.
- Excellent verbal and written communication skills
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Excellent telephone skills
- Solid attention to detail to ensure accuracy of information
Job Function:
- Process invoices daily/weekly/monthly
- Proactive identification of simplification/automation opportunities
- Process credit memos
- To participate in various ad-hoc projects where necessary
- Preparation of Billing reports
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Receptionist:
- Delegating walk in/phone in clients to correct department
- Switchboard
- Receiving calls and transferring to the correct person
- Taking message is staff not available to take call
- Correspondence
- Receiving incoming faxes – giving through to the correct person
- Purchasing
- Ordering stationery from HO, i.e. contract book etc
- Stationery requisitions i.e. pens, paper etc locally
- General grocery requisitions i.e. coffee, tea, sugar and milk
- Any other purchases as requested from time to time:
- Obtaining quotation from supplier
- Creating/requesting requisition
- Obtaining PO from Procurement (HO)
- Placing order with the supplier
- Combine supplier invoice and PO after receiving and checking the goods
- Handing over to person receipting in the branch (Supervisor)
Filing:
- Preparing the individual file
- Placing the relevant documentation in the file
- File alphabetically according to the Debtor Code
Finance:
- Banking
- Daily banking
- Posting the banking on the Q-Drive
Other:
Sales:
- Receiving leads (phone calls/walk in clients)
- Completing paperwork regarding leads (manual method)
- Capturing leads on Listener (same day)
- Capturing leads on Rep/Consultant individual pages – Q-drive
- Capturing leads on Sales Managers page – Q-drive
- Communicating lead-info to sales consultants via Listener / 1 SMS and 2 E-mail
- Drawing previous days leads from Listener / dividing between consultants and following normal lead process
- Daily reporting – Sales Activity Report at 16h00 to all the relevant staff
- Wednesday morning – send reminders to all consultants to update feedback on their individual pages on Q-drive
- Thursday mornings – action consultant instructions on Listener (i.e. close leads etc)
- Tuesday and Friday mornings – update self-generated leads
- Assisting with Telesales
Client queries:
- Assisting walk-in clients with queries and liaising with HO (Sales)
Closing Date 07 August 2023
go to method of application »
Main purpose of job:
- Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients
Qualification & experience:
- Previous sales experience, with proof of sales track record
- Knowledge of DSC, CADDX, IDS alarm systems, advantageous
- Matric
Job requirements & other attributes:
- Computer Literate (MS Office, Email and Internet)
- Excellent communication, presentation and negotiation skills
- Presentable and of sober habits
- Own reliable vehicle
- Valid driver’s license
Duties:
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Generate and close self-sourced leads
- Forge relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve target for revenue sales
- Achieve target for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Drive for results
Closing Date 25 August 2023
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Introduction
- Collect on outstanding Inland Residential and Small Commercial amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off
Minimum Requirements
- Matric
- Credit Management or Finance related qualification
- 2-3 Years Collections experience in a high volume consumer environment
- Strong knowledge of Microsoft Office & Excel
- Working knowledge of LSN and SAP
- Strong People & Communication skills
Job Specification
- Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
- Accurately record notes resulting from outbound calls to clients in the Listener system;
- Ensure that the minimum number of prescribed collection calls are achieved daily;
- Capture debit order resubmissions in the Listener system;
- Verify client information in the Listener system when making contact with clients;
- Convert clients from printed communication to electronic communication;
- Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
- Follow up on client payment commitments;
- Issue letters of demand & suspension to clients in accordance with the collection policy;
- Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
- Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
- Understand & communicate company policies, collection policies & service-specific information to clients;
- Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
- Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
- Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
- Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
- Communicate the outcome of the resolved query to customers (both internally & externally);
- Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
- Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
- Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
- Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
- Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
- Participate in various ad-hoc projects within the Credit Control Department;
- Ensure a high standard of housekeeping at all times.
Skills and behavioural competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Ability to work under pressure & with difficult customers
- Excellent telephone skills
- Computer literate – intermediate Excel skills requirement
- Accuracy & attention to detail essential
- Excellent reconciliation skills
- Attention to detail
- Interpersonal skills
- Consistency
- Resilient
Closing Date 31 July 2023
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PURPOSE: To effectively quote and sign up potential clients requiring the services of ADT Security.
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
Closing Date 04 August 2023
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QUALIFICATIONS & EXPERIENCE:
- Matric
- Minimum 3-5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault-finding experience
MAIN PURPOSE OF JOB:
- A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install & maintain domestic alarm systems as well as perform on-site programming and testing of such systems. This technician can also perform basic fault finding and install radio communication devices
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s licence essential
- Must be PSIRA registered (Grade C)
- Knowledge of Listener advantageous
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Basic Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as per duty sheet
DUTIES
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Treat all clients with respect
- Always ensure neatness and in full uniform
- Assist with any problems or complaints
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Report all faults to the Senior Supervisor, Installations
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to the manager
- Complete a stock control check
- Keep the company vehicle clean and tidy
Closing Date 04 August 2023
go to method of application »
Main purpose of job:
- Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients
Qualification & experience:
- Previous sales experience, with proof of sales track record
- Knowledge of DSC, CADDX, IDS alarm systems, advantageous
- Matric
Job requirements & other attributes:
- Computer Literate (MS Office, Email and Internet)
- Excellent communication, presentation and negotiation skills
- Presentable and of sober habits
- Own reliable vehicle
- Valid driver’s license
Duties:
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Generate and close self-sourced leads
- Forge relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve target for revenue sales
- Achieve target for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Drive for results
Closing Date 04 August 2023
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Overall Purpose of the job:
- Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Access control, CCTV, Fire and Automation
Minimum qualifications and experience:
- Matric or equivalent
- Minimum of 3 years’ experience as an Access Control Security technician
- Programming, wiring, installations and fault finding experience
Job Requirements & Other Attributes:
- Valid code 08 driver’s licence essential
- Must be PSIRA registered (Grade C)
- Basic electronic understanding
- Knowledge of Access control, CCTV, Fire Detection and IP systems
- Knowledge on Impro, Softcon, GSC, Barriers, Turnstiles, Ziton, Bosch and similar products
- Be able to read of plans do reticulation, cabling, termination and installation of electronic security equipment.
- Do fault finding on existing equipment and be able to do servicing on said equipment.
- Able to work standby as and when required
Main duties & Responsibilities:
- Program system as per specifications
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
- Keep stock up to date and assist storeman with stocktake
- Keep the company vehicle clean
- Submit petrol slips
Core competencies:
- Customer Focus
- Approachability
- Integrity and Trust
- Management relationships
- Composure
- Functional/Technical Skills
- Problem Solving and Troubleshooting.
- Self-Development
- Technical Learning
- Listening
Closing Date 31 July 2023
go to method of application »
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence
- Own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
Closing Date 15 August 2023
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Overall Purpose of the Job:
- Guide and advise business leaders’ management and staff in labour relations matters within the organisation whilst ensuring compliance tlabour legislation
Minimum Requirements
- Relevant Qualification - Relevant Degree and extensive IR Experience
- 5 years relevant work experience, 2 of which should at least be in a unionized environment
- Conducting of CCMA / Bargaining Council Arbitrations with a successful track record
- Understanding of the Labour Court process and appearances
- Handling of union issues and wage negotiations at various levels
- Advanced computer literacy in the Microsoft Office package — MS Word, MS Excel, E-mail
- Must be willing ttravel - own reliable transport
Duties & Responsibilities
Reporting
- Manage disciplinary statistics — Department of Labour submission purposes - monthly for final report tbe submitted
- Monthly reporting of National Employee Relations statistics
- Weekly reporting of Employee Relations activities and action plans
- Management of the reports submitted by Investigators and Ombudsman-tracking of open cases on a weekly basis and reports tbe submitted in this regard and adhering to timelines.
- Reports submitted tand by investigators - tensure full compliance and adherence to basic fundamentals in relation tthe concern raised- as and when reports are received
Project Management
- Advise and management of all retrenchment and structural changes within the region as and when occurs
- Consultation processes tbe completed within the relevant time periods
- Manage grievances received within region tensure compliance with code of good practice and other related polices
- Provide advice tmanagement on ER related matters and disciplinary procedures
- Manage appeals procedure
- Industry benchmarking in relation tconditions of employment and union activity of industry competitors per function of the business
- Conducting of IR Training as per National Training Schedule and regional requirements
- Manage Labour Court matters as a liaison with external attorneys
- Management of strikes and labour unrest interventions
- Analysis of the nature and trends in respect of ER Related Matter/s and drive intervention/s of corrective measures
- Support the management of Department of Labour visits and execution of activities
- Management of internal and external stakeholders
- Provide advice with relation tContracts of Employment, Terms and Conditions of
- Employment and restructuring workforce planning
- Interaction with line managers in order timprove diversity within the workplace
- Drafting of recommendations
- Having a tracking mechanism of those concerns being addressed by line management
- Liaise with HR field and Learning and Development regarding EAP alignment within the company and the plan of action thereof.
- Union activity
- Form sound relationships with union representatives and drive climate within the
Operations Business.
- Having measures in place tensure proactive notification of staff concerns and action points.
- Management of Union Membership within the company on a monthly basis
- Conduct/Coordinate Employee Engagement sessions in order tbe aware of the climate within the business and promote a healthy working culture
- Negotiation and attendance of union meetings
- Establish and co-ordinate management/employee/union communication to promote ahealthy working culture
- Address and respond tunion correspondence
- Establish employee concerns tpotentially reduce union membership and activities
Customer focus
- Directing others
- Address all union issues and grievances
- Enter intand manage union negotiations regarding issues that may arise.
- Attend tmeetings and consultations with unions on all issues within FADT Coastal
- Manage union correspondence and issues on a daily basis within FADT Coastal
- Internal customer services
- Handling of "walk in” complaints and service requirement from internal departments.
Suspensions
- BCEA advice tHR Managers and or Line Managers
- LRA and EE advice
- Disciplinary hearings for administration departments
- All "walk in" should be dealt with as a priority
- Tracking of "walk in" customers and consultations tbe reported on weekly CCMA
- Management of all CCMA cases for FADT and the Group where required including legal drafting and appearances in conciliations and arbitrations.
- Ad-hoc
- Assisting with other ad-hoc tasks, analysis and projects as and when required
- Monitor internal labour relations trends and submit relevant reports
- Advisory capacity related tall employee concerns and management tHR personnel
- Keep up tdate with current ER legislation and ensure this is aligned with company's
- Employee Relations policy
- Ensure that all ad-hoc duties are completed within the specified time period
Time Management
- Attend tretrenchment consultations
- Attend tchair disciplinary hearings
- Attend tchair grievance hearings
- BCEA and Labour advice tHR, Line Managers and employees
- LRA and EE advice
Skills and Attributes:
- Exceptional administrative skills
- Expert knowledge of labour legislation, policies and procedures
- Goal orientated
- Good communication and Interpersonal skills
- Highly organized
- High accuracy and attention tdetail
- Excellent time management
- Problem Solving and analytical capability
Closing Date 01 August 2023
go to method of application »
Main purpose of job:
- Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients
Qualification & experience:
- Previous sales experience, with proof of sales track record
- Knowledge of DSC, CADDX, IDS alarm systems, advantageous
- Matric
Job requirements & other attributes:
- Computer Literate (MS Office, Email and Internet)
- Excellent communication, presentation and negotiation skills
- Presentable and of sober habits
- Own reliable vehicle
- Valid driver’s license
Duties:
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Generate and close self-sourced leads
- Forge relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve target for revenue sales
- Achieve target for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Drive for results
Closing Date 25 August 2023
go to method of application »
MAIN PURPOSE OF JOB:
- To co-ordinate all admin work for the Fleet department within the region.
Minimum Requirements
- Matric or equivalent.
- Minimum 2 years admin experience.
- Computer literacy essential (MS Office – Advanced Excel).
- Fleet admin software (advantageous).
- Knowledge of Telematics systems.
- Knowledge of technical coordination.
- Computer Literate (MS Office, Outlook).
- Typing speed of 45+ wpm.
Key Performance Areas
- To complete all traffic fine administration within the region.
- To ensure that all appointments pertaining to vehicle tracking unit installations and servicing of vehicles. are kept and that all necessary resources are available.
- To load all accident/incident information on relevant spreadsheets.
- To ensure that all filing is kept up to date.
- To delegate correspondence or telephone calls when appropriate.
- To complete all delegated reports (accidents, fuel usage, etc).
- To prepare, capture and write out all purchase orders for Fleet Managers.
- In conjunction with the Fleet Specialist, schedule jobs with service providers pertaining to vehicle servicing, panel beating appointments.
- In conjunction with the relevant departments follow up on outstanding traffic fines.
- Liaise with suppliers regarding invoices, and purchase orders.
- Keep record of accruals and submit reports to Fleet Manager for submission.
- Ensure that vehicle maintenance history is kept up to date.
COMPETENCIES
(TECHNICAL & BEHAVIOURAL)
- Attention to detail.
- Customer focus.
- Interpersonal savvy.
- Timely decision making.
Closing Date 28 July 2023
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Receptionist:
- Delegating walk in/phone in clients to correct department
- Switchboard
- Receiving calls and transferring to the correct person
- Taking message is staff not available to take call
- Correspondence
- Receiving incoming faxes – giving through to the correct person
- Purchasing
- Ordering stationery from HO, i.e. contract book etc
- Stationery requisitions i.e. pens, paper etc locally
- General grocery requisitions i.e. coffee, tea, sugar and milk
- Any other purchases as requested from time to time:
- Obtaining quotation from supplier
- Creating/requesting requisition
- Obtaining PO from Procurement (HO)
- Placing order with the supplier
- Combine supplier invoice and PO after receiving and checking the goods
- Handing over to person receipting in the branch (Supervisor)
Filing:
- Preparing the individual file
- Placing the relevant documentation in the file
- File alphabetically according to the Debtor Code
Finance:
- Banking
- Daily banking
- Posting the banking on the Q-Drive
Other:
Sales:
- Receiving leads (phone calls/walk in clients)
- Completing paperwork regarding leads (manual method)
- Capturing leads on Listener (same day)
- Capturing leads on Rep/Consultant individual pages – Q-drive
- Capturing leads on Sales Managers page – Q-drive
- Communicating lead-info to sales consultants via Listener / 1 SMS and 2 E-mail
- Drawing previous days leads from Listener / dividing between consultants and following normal lead process
- Daily reporting – Sales Activity Report at 16h00 to all the relevant staff
- Wednesday morning – send reminders to all consultants to update feedback on their individual pages on Q-drive
- Thursday mornings – action consultant instructions on Listener (i.e. close leads etc)
- Tuesday and Friday mornings – update self-generated leads
- Assisting with Telesales
Client queries:
- Assisting walk-in clients with queries and liaising with HO (Sales)
Closing Date 04 August 2023
go to method of application »
Main purpose of job:
- Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients
Qualification & experience:
- Previous sales experience, with proof of sales track record
- Knowledge of DSC, CADDX, IDS alarm systems, advantageous
- Matric
Job requirements & other attributes:
- Computer Literate (MS Office, Email and Internet)
- Excellent communication, presentation and negotiation skills
- Presentable and of sober habits
- Own reliable vehicle
- Valid driver’s license
Duties:
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Generate and close self-sourced leads
- Forge relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve target for revenue sales
- Achieve target for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Drive for results
Closing Date 31 August 2023
go to method of application »
Main purpose of job:
- Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients
Qualification & experience:
- Previous sales experience, with proof of sales track record
- Knowledge of DSC, CADDX, IDS alarm systems, advantageous
- Matric
Job requirements & other attributes:
- Computer Literate (MS Office, Email and Internet)
- Excellent communication, presentation and negotiation skills
- Presentable and of sober habits
- Own reliable vehicle
- Valid driver’s license
Duties:
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Generate and close self-sourced leads
- Forge relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve target for revenue sales
- Achieve target for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Drive for results
Closing Date 25 August 2023
go to method of application »
MAIN PURPOSE OF JOB:
- To effectively quote and sign up potential clients requiring the services of ADT Security. Incumbent’s main focus is to sign up reconnections (clients that move out of an existing ADT premises, signing up the new owner).
QUALIFICATION & EXPERIENCE:
- Matric
- PSIRA Grade C
- 5 year’s sales experience
- Knowledge of a broader spectrum of alarm system.
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience (advantageous)
- Valid driver’s licence (advantageous)
- Own Reliable car (advantageous)
- Ability to handle conflict and work under pressure.
- High energy levels
ADMINISTRATION
- All paperwork scheduled for installation the following day must be in by 12h00 with Contracts Centre, for processing.
- Contracts Centre to have paperwork to at CIS by 12h00 and in stores by 13h00. The only exception will be for the consultant to “walk” the paperwork personally
- Accurate submission of reports \ research information to department heads or hub leaders when required
- Timeous submission of cell phone statements and commission sheets.
HANDLING OF LEADS
- Appointments will be booked between 08h00 to 17h00 – one and a half hours apart, or as discussed with co-ordinators. Leads received today will be booked for tomorrow; there will be the exception for urgent calls.
- Add-on (additional equipment or upgrading of existing equipment) – client account number to be recorded for outstanding monies check.
- Link-up (existing alarm system, maybe with another company or new client moving into premises that has a system) – Ex-response Company name to be recorded.
- Alarm only (no radio link-up - only alarm equipment).
- Full alarm (complete new alarm with radio link-up).
- Panic Alarm (panic system with radio link-up) to Department Heads coded list for closing ratio’s etc. List to include consultant’s name and number of appointments.
SELLING
- Handling all the ADT clients that relocate / move
- Responsible to sign up the new tenant/owner of the existing ADT property and show the client how to operate the alarm system (Handover)
- Test the system from the property while he/she is at the appointment
- In the event of an existing client relocating, Sales Consultant to sign him up at the new premises
- Possess the skills to do a link-up and an installation quotation.
- To quote, design alarm systems and advise client of security needs
- Payments for installation remains the consultant responsibility, remember you will only receive installation commission once payment has been received in full
- Technical liaison regarding installation booking – follow up
AFTER SALES SERVICE
- Should the client request a service call from you please ensure that this is handed over to technical department
- Liaison with technical to ensure that installation has been completed in full
- Courtesy calls to clients for installation follow up and referral business.
GENERAL
- Assisting as and when required with street promotions
- Attending meetings, training, conferences and workshops when required.
Closing Date 04 August 2023
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MAIN PURPOSE OF JOB:
- To manage and coordinate the recruitment process for the stipulated departments as well as administer exit interviews.
QUALIFICATION & EXPERIENCE:
- Matric or equivalent
- HR Qualification (Degree/Diploma)
- Minimum 4-7 years recruitment and selection experience
- Valid Driver’s License
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer literate (MS Office, outlook and internet)
- Sound knowledge of labour legislation
INTERNAL CLIENTS:
EXTERNAL CLIENTS:
- Clients
- Candidates
- Technikons / Colleges
- Referees
DUTIES:
- Check that Employment Requisition is correctly completed and assist managers in completing if necessary
- Compile a detailed job description based on the completed staff requisition
- Complete internal and/or external advert from detailed job description
- Place ads in appropriate media and on notice boards
- Peruse CV’s & identify candidates with relevant experience/background
- Do telephonic interviews if applicable
- Set up interviews with candidates who meet job requirements
- Conduct competency-based interviews & compile a shortlist
- Conduct criminal checks and reference checks on successful candidates
- Interview shortlisted candidates in conjunction with Line Management
- Discuss the top competencies and successful candidate with the Line Manager
- Prepare an offer letter to the successful candidate
- Send regret letters to unsuccessful candidates
- Compile engagement paperwork for successful candidate including and not limited to: Employment Contract, Annexure A and B and Personal Information forms
- Complete weekly recruitment report
- Re-employments:
- Obtain the application form accompanied by a motivational letter from candidate
- Acquire previous employment details including disciplinary and attendance records
- Obtain a written reference and motivation from previous manager
- Continue with the relevant recruitment process including all checks
- Upon receipt of all details / documents send file for approval of Line Manager, HR Manager
- Prepare offer letter for successful candidate.
- Exit Interviews:
- Conduct exit interviews pertaining to resignations for the relevant departments
- Ensure that exit interviews are conducted within 48 hours of receiving the resignation documents
- Administration:
- Advise on HR policies and procedures
- Ad-hoc duties as and when required
- Competencies (Technical & Behavioral)
- Approachability
- Comfort around higher managers
- Customer focus
- Ethics and values
- Hiring and staffing
- Interpersonal savvy
- Listening
- Organising
- Planning
- Process Management
- Sizing people up
- Time management
- Drive for result
PERFORMANCE STANDARDS:
- Ensure that the recruitment process is complete within 60 days of receiving a completed/signed requisition
- Ensure that the job description is completed in line with the requirements as set out by the Line Manager / HOD
- Ensure that the internal/external advert run simultaneously for 1 week
- Ensure that criminal checks and reference checks are completed prior to the candidate being made the Offer of Employment
- Ensure that contract and Annexure B corresponds with the approved Employee Requisition and documents are sent through to payroll timeously
- Ensure that the recruitment report is updated showing all vacancies in the relevant departments
Closing Date 03 August 2023
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Overall Purpose of the job:
- ADT South Africa requires a proactive, experienced Accounts Payable Clerk to join their dynamic team. Previous experience in processing invoices and reconciling accounts is essential for success in this role.
Knowledge of AP Sub Contractors and Vendors
Minimum qualifications and experience:
- Minimum Matric Certificate
- Degree preferably or studying towards
- At least 3 years of Creditors experience and full knowledge of creditors processes and
- reconciliations are essential
- Sound working knowledge of the SAP system
- Proficiency in MS Word and Advanced Excel is essential (Pivot Tables)
- Numerical accuracy and high methodical working methods are required
- Strong interpersonal and communication skills
- Ability to liaise professionally with creditors and personnel at all levels
- Ability to work without supervision, under pressure and meet strict deadlines
Main duties & Responsibilities:
- Receiving of invoices and ensuring that the necessary authorisations are obtained
- Preparation of invoices and accurate capturing onto SAP before month-end deadlines
- Ensuring that monthly statements are received and creditors accounts are reconciled monthly
- Liaising with creditors in relation to any queries and ensuring that they are resolved
- Administration of creditor accounts
- Preparation and capturing of creditor payments
- Filing of all relevant documentation timeously
- Maintain Housekeeping file on a weekly basis
- Preparing of accruals monthly
- Ad hoc tasks as and when required by Management
- Maintaining GRIR and Open PO Reports on a daily basis
Personality attributes:
- Highly motivated and enthusiastic
- Accuracy
- Efficiency
- Team player
- Alertness
- Punctuality
- Good interpersonal skills
- Ability to work under pressure and meet deadlines
Core competencies:
- Excellent communication skills
- Able to work under pressure and meet deadlines
- Able to follow instructions accurately and efficiently
Closing Date 02 August 2023
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- The purpose of the Retention officer is to design and implement customer retention strategies to increase satisfaction, loyalty and retain business. The incumbent will play a crucial role in preserving the company's customer base and maximizing customer lifetime value.
Minimum Requirements:
- Grade 12
- Post-matric qualification in the relevant field advantageous
- 3+ years’ experience in a similar role.
- Analytical mindset with the ability to interpret customer data and draw actionable insights.
- Knowledge of the industry and market trends affecting customer retention
- Excellent customer service skills.
- Strong problem solving and conflict resolution skills.
- Advanced communication and interpersonal skills.
- Strong ability for cross-functional collaboration
- Have a persuasive attitude.
- Advanced organizational skills.
Responsibilities:
- Communicating with customers and gathering information about customer complaints.
- Analyzing customer behavior, writing, and presenting customer behavior reports.
- Collecting data regarding customer service trends in the business.
- Conduction of customer needs analysis.
- Developing aggressive retention strategies based on customer feedback and behavior.
- Providing internal feedback on how to improve client retention.
- Analyze customer account trends to continuously improve retention, upsell and cross-sell strategy.
- Tracking soon to be expired contracts and negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Building positive relationships with customers and business associates.
- Measuring key performance metrics related to retention efforts.
Core Competencies
- Strong analytical and problem-solving skills.
- Excellent teamwork and communication skills to collaborate effectively with cross-functional teams.
- Strong written and oral communication skills
- Ability to work under pressure and meet targets and deadlines.
- Able to work effectively in a complicated environment with minimal management guidance/supervision.
- Ability to multi-task and prioritize work schedules.
Skills
- Interpersonal
- Communication
- Critical thinking
- Diplomacy
- Persuasion and influencing
- Judgement and decision making
- Customer Orientation
Closing Date 31 August 2023
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- Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.
Minimum Requirements:
- Matric / Grade 12 / National Senior Certificate
- Outstanding customer service skills
- Excellent technical, problem solving and analytical skills
- Strong written and oral communication skills
- Ability to work weekends and holidays
- Grade C PSIRA Registered
Key Performance Areas: (not totally inclusive)
- Provide service and customer support during field visits or dispatches
- Manage all on site installations, repairs, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solution
- Comprehend customer requirements and make appropriate recommendations/briefings
- Produce timely and detailed reports
- Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
- Operate vehicle in a safe manner
- Adhere to all company’s filed procedures and processes
- Maintain a professional appearance
- Build positive working relationships with customer
- Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
- Adhere to management instructions
Core Competencies
- Demonstrates integrity by modelling CashMaster’ s values and ethical standards
- Strong analytical skills
- Focuses on impact and result for the client and responds positively to feedback
- Leads teams effectively and shows conflict resolution skills
- Consistently approaches work with energy and a positive, constructive attitude
- Builds strong relationships with clients and external actors
- Remains calm, in control and good humoured even under pressure
- Demonstrates openness to change and ability to manage complexities
- Ability to advocate and provide policy advice
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
- Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
- Excellent communication and negotiation skills to persuade and influence others
- Ability to multi-task and prioritize work schedules
Skills
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
- Service orientation
Closing Date 18 August 2023
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Job description:
- Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits.
- Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing, schedules and ATM loads, etc.
- Daily monitoring, pulling from the system (ATM 200) and review of branch capturing.
- Intermediary between client and branch with regards to instructions, issues and normal day to day business.
- Communication of cash flow reports to branches for ATM loads.
- Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
- Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
- Provision of training from time to time, to branch supervisor/ Recon Clerks on the Net 1 ATM process.
- Other related activities as instructed by NR Manager
Required Skills:
- A proven understanding of the reconciliation process
- Good MS Excel, Word and Outlook skills
- Able to coordinate and manage branch supervisors
- Good administrative skills and discipline
- Be able to manage effectively to work towards daily deadlines
- Good interpersonal skills to deal with positions ranging from branch tellers to client management.
Daily/ monthly reporting:
- Daily ops report on float returns per branch – confirming receipt, float balance, cash order check, cash count, cash certificates and redeposits. Submitting daily all branch recons plus float certificates to Net 1.
- With each monthly cash order cycle, monitoring and daily reporting on cash order confirmations received from branches, highlighting issues and short received.
- With each redeposit cycle, monitoring deposit slips and proof of delivery to SBV (from Branch), updating list of redeposits for feedback to the client for confirming to bank statements.
- Keeping a log of issues reported, including cash order issues, ATM technical issues etc.
Closing Date 08 August 2023
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CORE PURPOSE
- To be responsible for all internal cleaning and hygiene administration, internal cleaning material and hygiene refill quotations and dispatching of stock and to ensure all processes are complied with accordingly.
PRINCIPLE ACCOUNTABILITIES
- Ensure the Cleaning mailbox order process is actioned and maintained daily on all orders. This includes requests for quotes for cleaning material, additional refills for hygiene units and consumables.
- Ensuring that all PO’s sent through the cleaning mailbox are actioned timeously for stock to be ordered from the suppliers; Nuwkem, Dynamicx, Twinsaver and G Fox and delivered to the respective clients during the 3 – 5 working days turnaround time.
- Create costings and request approval for stock to be ordered for internal and external clients, request for the RQN’s to be created and released.
- Ensure that PO received from clients include signed copies of the accepted quote for billing.
- Ensure that all billing for Cleaning requests is completed. This is for PO’s sent to the Cleaning mailbox for stock requests.
- Provide assistance to Operations on start of the hygiene, sanitary waste removal contracts. This includes scheduling the teams to install hygiene units at new site on the commencement date of the new contract.
- Scheduling hygiene services for the three teams. Including ablution deep clean, hygiene unit refills and collection of sanitary waste.
- Ensuring that all hygiene services carried out by team leaders are carried out in accordance with the service agreement.
- Send out weekly service schedule to the team leaders for services due to be rendered that week.
- Plan and manage the hygiene calender for team leaders for either weekly, monthly, quarterly or once off services for internal and external clients.
- Confirm stock quantities with stores for monthly orders (Nuwkem and Twinsaver).
- Ensure that the stock ordered for monthly refills matches that of the refills that need to be serviced.
- Ensure that monthly refill stock and consumables are ordered timeously form Nuwkem and Twinsaver.
- Dispatch monthly refill stock and consumables to team leaders in accordance with their servicing schedule.
- Dispatch monthly orders to respective clients as per the contract agreement. That is for clients who are not being serviced but only require stock for cleaning, included but not limited to: hand sanitiser, toilet paper etc.
- Dispatch monthly refill stock to the coastal Area Managers for hygiene services rendered for coastal clients. This is dispatched per site, according to the service agreement.
- Follow up regularly with the suppliers for all ordered stock. Including monthly refills orders from Nuwkem and Twinsaver and once off cleaning orders from different suppliers.
- Communicate regularly with internal and external clients to ensure they are satisfied with the service received.
- Attend and resolve client queries timeously regarding monthly refills, sanitary waste removal, cleaning orders and ablution deep cleaning.
- Ensure that team leaders and their assistants/cleaners sign attendance registers daily. This is to ensure that they are at work and for purpose of clocking in and out.
- Submitting adhoc posting sheets to billing to open lines for cleaners who worked according to the hours worked and signed for on the daily registers.
- Ensuring that once lines have been opened, they are captured on BPSI and submitted for payroll.
- Completion of daily posting sheets for Hygiene teams.
- Do posting sheet corrections for postings when needed for Hygiene Teams. Ensure time books are also checked and corrected.
- Check and do vetting of simulation payslips for Hygiene Teams.
- Match the hours posted on the timebook provided from payroll with that on the submitted attendance registers.
- Complete and submit PER 4’s and PER 17’s for Hygiene Teams when needed,
- Maintain monthly hygiene service calls to all clients, and ensure that strict deadlines and timelines are complied with.
- Ensure instructions on new hygiene installations are strictly adhered to.
- Ensure accurate dispatching of stock from stores take place. Follow up when needed.
- Maintain daily, weekly and monthly trackers and send to your manager for reviewing.
- Ensure to regularly follow up on all work tasks given to Team Leaders.
- Ensure customer communication is prompt and effective at all times.
- Ensure swift query resolutions from customers and follow the escalation process.
- Develop, build and maintain strong relationships with customers.
- Able to handle a number of different assignments at the same time.
- Assisting with all Audit queries when required.
- Assisting with Ad Hoc tasks and projects when required by Management.
Closing Date 31 July 2023
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The overall purpose of this position is to assist and maintain billing and credit queries and ensure accurate figures for the operational branch.
Minimum Requirements:
- Minimum Matric Certificate and /or relevant post Matric qualifications.
- Some knowledge of the full function of debtors, credit control and reconciliation are essential.
- SAP knowledge would be an advantage.
- Proficiency in MS Word/Excel/PowerPoint is essential.
- Accuracy and high methodical working methods are required.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision, under pressure and meet strict deadlines.
- Previous experience in the security environment would be an advantage.
Key Performance Areas: (not totally inclusive):
- Receiving instructions via sales orders, memos and e-mails, to load and bill new contracts for branches (assisting where applicable and necessary).
- Processing billing / credit notes related to services provided within the group.
- Generating, printing, and distributing posting sheets for the branches.
- Ensuring that monthly invoicing and credits are correct and all revenue for a month is loaded on time.
- Doing month end reports for the branches and distributing the final reports to top management.
- Constant communication with branches to address any other queries or billing related problems that the branches may need assistance with.
- Doing all amendments, increases and terminations on existing contracts
- Processing and capturing of orders on the system
- Assisting Credit Controllers
- Processing credit notes
- Printing posting lists
- Assisting with queries relating to the Billing Department
- Printing invoices
Other personality attributes:
- Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels.
- Should be able to work independently, proactively and use initiative.
- Ability to work under pressure and meet deadlines.
- Accuracy and high methodical working methods are required.
- Ability to maintain confidentiality and handle office matters with utmost professionalism.
- Computer literacy - Excel, Word, SAP, Outlook
- Should be prepared to work overtime.
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Main purpose of the position:
- To do integrity voice stress and polygraph tests as requested and instructed by management.
Key Performance Areas:
- To conduct periodic and incident related voice stress and polygraph tests as determined by Operational needs and Client Service Level agreements.
- Assessments of tests and findings.
- Ensuring timeous availability of results to the relevant managers.
- Daily liaison with Operations Management, Senior Management, Directors as necessary.
- To maintain a high level on integrity and honesty in the findings of tests conducted.
- Confidentiality of information and test results.
- Weekly, monthly feedback on productivity, number of tests done etc.
- Ensuring constant availability in case of emergencies.
- To ensure that all tests are done as per accepted practice
- To treat all staff to be tested in a humane manner and respectfully.
- Schedule all contractual weekly monthly, quarterly etc. tests as dictated by Operations Management and in line with contracts with clients and recruitment division.
- Give feedback timeously on all tests done.
- Do emergency tests on incidents and use voice stress /polygraph as a tool in specific investigations.
Minimum Requirements:
- Grade 12 or equivalent
- Computer literacy & Microsoft office & voice stress software.
- 2 to 3 years voice stress and poly graph experience
- Own reliable transport.
- Must be trained in both Voice stress and Polygraph-AVSAPRO
Core competencies required:
- Team work
- Communications skills
- Customer focus
- Self-development
- Integrity
- Trustworthy
Skills:
- Computer literacy
- Admin skills
- Leadership skills
- Conflict handling skills
- Good interpersonal skills
- Work at a pace when required
Knowledge:
- Vast knowledge of voice stress & polygraph testing
- Preferable knowledge of security industry
Behavioural attributes:
- Pro – active
- Reliable
- Honesty
- Trustworthy
- Can work independently
- Attention to detail
- Ability to work under pressure
- Tenacity
- Willingness to travel
Closing Date 25 August 2023
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Personal Assistant:
- A vacancy exists for Personal Assistant/PA to the General Manager for Special Projects, based at the Midrand Branch. The main purpose of the position is to provide co-ordination, administrative and secretarial support.
Minimum Requirements
- Grade 12.
- Administrative/Secretarial Post School Qualification.
- At least 3-5 Years’ experience as a Personal Assistant/Administrator reporting to Senior Management.
- Ability to work extended hours as and when required.
- Clear criminal record and no pending cases.
- Advanced Excel, MS Word and Power Point proficiency.
- Above average verbal and written communication skills.
- Ability to resolve conflict effectively.
- Ability to handle work related stress and work effectively under pressure.
- Ability to work independently and ability to meet strict deadlines.
- Highly motivated and enthusiastic.
- Valid driver’s license with own reliable transport.
- Ability to travel as and when required.
- Should reside within the Roodepoort/Krugersdorp Area.
KEY PERFORMANCE AREAS:
- Co-ordination of appointments, diary management and client engagements/events.
- Office administration and General administrative duties.
- Co-ordination of e-mail, correspondence and written communication.
- Screening of telephone calls and taking of messages.
- Minute taking at selected meetings and engagements.
- Maintaining of strict confidential protocols regarding correspondence and communication.
- Liaising at different levels of the Business Unit.
- Consolidate management information and reports.
- Compiling weekly and monthly reports.
- Typing of documents, reports and preparation of presentations
- Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.
OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:
- Ability to maintain confidentiality and handle office maters with utmost professionalism.
- Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
- Above average report writing skills.
- Organising skills.
- Initiative skills.
- Time Management skills.
- Attention to detail.
- Team player.
- Self-development and that of others.
- Self-motivated & Independent operator.
- Delivery-orientated and deadline-driven
- Sensitivity to highly confidential matters are required.
- High emotional intelligence (EQ) required.
- Professional Interpersonal communication (written and verbal).
- Able to function in an unstructured environment.
- Build relationships across the business.
- Ownership/accountability and decision-making skills.
Closing Date 31 July 2023
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- The New Business Development department seeks to employ New Business Development Representative in the Durban / KZN area.
- The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
- The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.
Essential Duties & Key Performance Responsibilities: (Not totally inclusive)
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients.
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements
- Personally, designing and costing the complete solution offering
- Preparing and presenting complex proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients
- Planning, budgeting, coordinating, and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum is to be attached
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold
- Identify and develop sales opportunities, incorporating extensive cold calling activities, to maximise growth within a specific market.
- Securing profitable new business through cold calling and other appropriate means.
- Attending to potential clients in different areas of responsibility.
- Addressing and resolving client’s queries promptly and satisfactorily.
- Physically conducting site surveys for security requirements and preparing proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients.
- Planning, budgeting, coordinating, and attending client’s needs.
- Assisting with marketing related issues for the area.
- Compiling and submitting weekly and monthly management reports.
Minimum Requirements:
- Sales diploma or equivalent qualifications.
- Previous Sales experience – proven track record will be essential.
- At least 5 years’ experience in sales in a similar position.
- PSIRA Grading will be an advantage.
- 2 - 4 Years Sales Experience in Security preferably.
- Fully Bilingual. Additional Languages will be an advantage.
- Excellent Verbal and Written communication.
- Capable to work under pressure and for extended hours, if required.
- Previous experience in the Security industry would be a distinct advantage.
- Full competence in the use and application of the MS Office suite programs.
- Computer Literate (MS Office, advanced Excel, PowerPoint).
- Must always be professional and well presented.
- Clear Criminal Record and No Pending Cases.
- Valid driver’s license.
- Own Reliable Transport.
- Must be prepared and willing to travel.
Behavioral/Core Competencies:
- Excellent Customer focus & service skills
- Excellent telephone skills
- Adaptability
- Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- High level of Integrity
- Entrepreneurial spirit
- Innovative
- Creativity
- Goal setting
- Driving for results
- Self-development
- Teamwork
Other personality attributes:
- Ability to work under pressure
- Pro-active and innovative
- Ability to work independently
- Good planning and organisational skills
Closing Date 03 August 2023
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Qualifications, experience, and other competencies required:
- Grade 12/Matric Certificate.
- Grade A, B and C PSIRA accredited and registered.
- Must have valid NKP Certificate.
- Must have Firearm Competency with Business Purposes.
- If not NKP registered, competent in all Firearms (Handgun/Shotgun/Rifle/Hand Carbine Pistol.
- Minimum of 3 years in Security Industry.
- No criminal record.
- Willing to undergo criminal checks regularly.
- Must be physically fit.
- Computer literate an advantage.
- Willing to relocate.
- Must reside in one of the following areas:
Sasolburg
Sebokeng
Sharpville
Vanderbijlpark
Bophelong
Boipatong
Tshepiso
Muvahango
Vereeniging
Evaton
Sasolburg
Core Competencies:
- Good communication skills
- Able to work under pressure.
- Able to follow instructions accurately.
Key areas of responsibility will include:
- Report writing
- Safeguarding
- Patrolling
- Entrance and exit control.
- Completing relevant registers
- Standard duties as per training
Closing Date 28 July 2023
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Overall Purpose of the Job:
- The overall purpose of this position is to liaise with business and the IT Team, forge and sustain good relations, gain an in-depth business and applications understanding as well as maintain and grow existing business by enhancing processes to provide efficiency.
- The incumbent’s role would be to analyse, propose and present integrated solutions to both existing and new applications, which represents the full spectrum the Fidelity Cash Solutions offering.
- Responsible for delivering and managing a portfolio of complex projects across different geographies, on time, within budget, ensuring all the objectives and quality standards of the project are met.
Minimum Qualifications and Experience:
- Post Matric Qualification Grade 12 (minimum)
- Project Management Certification
- 5 years of proven track record of working as Project Manager on Finance and/or IT projects
- Proving strong quantitative abilities
- Knowledge of banking industry processes. Banking certification would be an advantage.
- Demonstrating proficiency in Microsoft Office programs, such as Excel and PowerPoint
- Showing knowledge of standard accounting procedures
- Excellent analytical, multi-tasking, organizational and project management skills.
- Solid communication (oral and written) and interpersonal skills required to interact with colleagues and clients both at a high-level (“big picture”) and at a detailed level (“technical”).
- Keen interest in understanding new technologies and solving problems.
- Ability to play an integral part in project delivery given tight constraints and uncompromising quality.
- Effective presentation, documentation and report writing skills.
- Professional and well presented at all times.
- Ability to work under pressure and for extended hours, if required.
- Must be prepared to travel.
- Valid driver’s license
- Reliable car
Main Duties:
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Ensure that all projects are delivered on-time, within scope and within budget.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Ensure resource availability and allocation.
- Develop a detailed project plan to monitor and track progress.
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
- Measure project performance using appropriate tools and techniques.
- Report and escalate to management as needed.
- Manage the relationship with the client and all stakeholders.
- Perform risk management to minimize project risks.
- Establish and maintain relationships with third parties/vendors.
- Create and maintain comprehensive project documentation.
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
- Delegate project tasks based on staff members' individual strengths, skill sets and experience levels.
- Track project performance, specifically to analyse the successful completion of short and long-term goals.
- Meet budgetary objectives and make adjustments to project constraints based on financial analysis.
- Develop comprehensive project plans to be shared with clients as well as other staff members.
- Use and continually develop leadership skills.
- Perform other related duties as assigned.
- Develop spreadsheets, diagrams and process maps to document needs.
Behavioral Competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Analytical thinking
- Computer literate
- Adaptability
- Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- Resilience
- High level of Integrity
Closing Date 04 August 2023
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Purpose of the role:
- Reporting to the Regional Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
- Valid Driver’s License with own reliable transport is required.
- At least 5 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
- Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- General management and supervision of security staff to ensure that required performance is met at all times
- Dealing with all required administration matters
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters
- Ensuring that all HR related queries are dealt with promptly
- Formulate disciplinary actions
- Ensuring the timeous submission of employment forms to the Regional Office.
- Submitting relevant weekly / monthly incident and general reports to Management
- Investigating incidents and reporting on such
- Must have sound knowledge of the ISO 9001:2008 Management System.
Other personality attributes:
- Assertiveness
- Initiative
- Strong leadership ability
- Presentable
Core Competencies:
- Analytical, Critical Thinking & Planning skills
- Leadership & Self Development
- Goal Setting & Organizational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills
- Communication direction & skills
- Development of others
- Customer focus
- Teamwork
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail