Job Opportunities at Discovery Limited

Key Purpose

• Performing a leading role in conceptualizing and managing projects within the Special Projects team in Discovery Health. The ideal candidate will have 3-5 years of relevant experience in either consulting, or engineering; excellent communication and collaboration skills; a passion for details; and proactive problem solving.

Areas of responsibility may include but not limited to

• Helps direct reports to identify the key problems - including directional changes to the project if needed - and guides them to a useful and time-efficient structure for analysing the problem, pushing beyond the obvious.
• Consistently guarantees reliability of team analyses and conclusions drawn from them.
• Provides quality assurance on data collection, and helps identify creative sources of data.
• Ensures soundness of findings and practicality of recommendations for implementation.
• Presents and facilitates effectively, adapting to different audiences and handling difficult situations.
• Ensures the quality of written communications, including appropriateness for audience, clarity, succinctness and accuracy of the communication.
• Leads development of complete communications strategies, going beyond presentations and reports where needed.
• Demonstrates breadth of understanding across multiple content / functional areas.
• Uses expertise in technical areas to enrich projects.
• Manages relationships with senior level stakeholders effectively, building long-term relationships that encourage them to seek out Special Projects when they require support.
• Acts as a project owner for multiple projects with an ability to oversee large complex projects with minimal support from DGM.
• Provides leadership to team in handling complex/political client situations with positive outcomes.
• Shows sophistication in scoping and managing projects to mitigate risks.
• Provides timely and appropriate guidance to team members.
• Works effectively as a team with project owners or sponsors.
• Committed to building the skills of others and spending time coaching them; perceived as a mentor and leader.
• Able to bring out best in a team by empowering them and supporting them as needed; elicits active participation and creative contributions from team members

Personal Attributes and Skills

• Strategic thinking
• Inspirational Leadership
• Relationship building and networking
• Ability to innovate
• Customer centricity
• Creative and innovative
• Problem solving and analysis 
• Delivering results and meeting customer expectations
• Effective communication across multiple formats and audiences
• Adapting and responding to change
• Commercial thinking
• Applying expertise and technology

Education and Experience

• Outstanding academic qualifications
• 4 year analytical degree
• Related professional experience
• 3-5 years of management consulting experience is essential
• Advanced proficiency in MS Word, MS Excel and MS Powerpoint
• Strong track record of professional performance
   

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Key Purpose

• The HR Administrator: Intern will support the Performance Services Department with day-to-day HR administration. The incumbent will be an integral part of the Performance Services Team assisting with, but not limited to the following: Recruitment administration, HR Administration, Reporting, Data Capturing, Filing, Project Administration etc. The incumbent must also be an ambassador for Discovery Health Performance Services.

Areas of responsibility may include but not limited to:

• Recruitment administration,
• HR Administration,
• Reporting,
• Data Capturing,
• Filing,
• Project Administration
• Be an ambassador for Discovery Health Performance Services

Personal Attributes and Skills

• Strong Relationship skills.
• Strong Collaboration skills.
• Strong focus on Service Excellence.
• Takes Initiative.
• Process and Task driven.
• Attention to detail.
• Uses discretion when dealing with confidential correspondence/information.
• Manages time effectively.
• Works in a systematic, methodical and orderly way, within strict SLAs.
• Works productively in a pressurized environment.
• Team player

Education and Experience

Essential

• Matric/ Grade 12.
• B Degree in HR/ HR related field.
• Highly proficient in Microsoft Office

Advantageous

• Relevant Honors qualification in HR related field.

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Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
• To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

Behavioural Competencies

• Following instruction and procedures (Self-development)
• Analysing  (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication

Personal Attribute and Skills:

• Customer Centric
• Knowledge of Anatomy and Physiology
• Time Management

Education and Experience

Education:

• Matric
• South African  accredited Clinical Qualification

Experience

• At least 6 months working experience in a customer services or clinical environment

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Key Purpose

• The Discovery People team is accountable for equipping decision makers with data-driven insights to make the best decisions about people — individuals and teams. We are looking for a key player who shares our passion for maximising the performance and potential of great people, who brings proven talent and performance management skills.

The role will be accountable to into best-in-class talent management practices.

Areas of responsibility may include but are not limited to

• Talent management – post onboarding, talent reviews, development and promotion
• Support the centre of expertise with design and development of Group wide talent standards, frameworks and policies
• Partner with business units in designing, measuring and executing appropriate talent management solutions ensuring excellent customer and candidate experience
• Conduct research and keep abreast of best practices to ensure relevant talent management practices in Discovery
• Consult with business, provide thought leadership, guidance and learning support on talent management topics e.g., performance management/continuous performance engagement, career and succession management, talent reviews, talent development, retention etc.
• Ensure that talent deliverables are executed in an efficient and professional manner, including the Group's promotion process
• Support the Business Units with expertise, guidance and learning where needed on the relevant enabling technology platforms for Talent Management

Key Competency Areas:

Values Driven:

• Committed to integrity and ethics in business
• Behaves consistently with Discovery Values

Optimistic:

• Motivated by a positive future
• Energized by challenges
• Learns on the Fly:
• Embraces the unfamiliar
• Experiments to find solutions
• Resilient:
• Recovers quickly from setbacks
• Grows from negative experiences
• Instils trust:
• Follows through on commitments
• People Savvy:
• High EQ with low ego
• Works well with internal and external stakeholders
• Drives Results:
• Energizes self and others to achieve
• Consistently exceeds goals
• Problem Solver:
• Looks beyond the obvious
• Finds sustainable solutions

Personal Attributes and Skills

• Role Model: Acts with integrity, impartiality and independence, balancing personal, organisation and legal parameters
• A record of adding value to work outcomes through distinctive expertise capability, insights, innovation and an orientation toward continuous improvement
• Very high detail orientation and unwavering tendency toward thoroughness and rigour
• Proactive in giving and receiving feedback, including facility toward open debate and data-driven advocacy that is direct, constructive, compassionate, and results in better people and business outcomes
• Must have the ability to pivot between widely divergent tasks and subject matter on short notice, rapidly adapt to varied audiences: and continually evolving business needs
• Solid business acumen
• Have a passion for talent development, driving performance and analytics
• Have the knowledge, style and gravitas to work well with and influence HR practitioners and senior leaders across the business to support achievement of talent management objectives

Education and Experience

• Relevant 3 year degree and / or post graduate qualification
• Proven experience of delivering work streams or projects along the talent management value chain in a consulting or corporate environment
• 5 to 8 years’ experience in Talent Management

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Key Purpose

To drive an end-to-end customer service experience by:

• To take inbound calls, assist Africa Health Insurance members with queries, and ensure first-time resolutions or refer them to the appropriate area for resolution.
• Areas of responsibility may include but are not limited to
• Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public, and internal parties
• Dealing with all queries through to resolution
• Keeping client up to date with their queries
• Ensuring excellent quality service to all members
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it weekly
• Logging of all queries and routing all enquiries to correct departments
• Working on Africa Health Insurance systems
• Keep up to date with policy and product changes
• Assisting with written correspondence where necessary
• Driving the values of first-time resolution on all interactions
• Applying logic in all circumstance
• Personal Attributes and Skills
• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions and procedures
• Adhering to principles and values
• Persuading and influencing
• Analyzing
• Coping with pressure and setbacks
• Able to work between shifts allocated
• All Africa Health Insurance product and benefit knowledge
• Africa Health Insurance Systems
• Time Management
• Verbal and written communication

Education and Experience

• Matric
• Basic MS Office Knowledge
• Minimum of 6 months customer service experience
• Ability to speak to Swahili (Kiswahili sanifu)
• Minimum of 6 months of inbound call center experience in a customer service environment
   

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Key Purpose of the role

• To accurately and efficiently acknolwdge and action all End-User interactions within agreed Service Levels and maintaining the required levels of Customer Satisfaction.

Areas of responsibility may include but not limited to

• Acknowledgement of all incoming Contact Channel Incidents and Requests in line with contracted SLAs.
• Accurate logging of all incoming Contacts in the mandated Service Desk Management Tool.
• Initial Classification and Prioritisation of each Contact against the agreed Severity Matrix and utilizing the correct Contact Categorization.
• Perform initial Analysis, Investigation and Diagnosis of the Incidents / Requests.
• Attempt First Call Resolution on all Contacts deemed First Line Resolvable.
• Execute Functional Referral (assignment) of all Contacts not Resolved at First Line to the correct Servicing Team for action.
• Monitor resolution progress, provides updates on Contacts when requested and executes Hierarchical Escalation on Contacts if they are urgent or have breached contracted SLA.
• Monitor and manage all Group Nodes to prevent SLA breaches and ensures all New, In Progress or returned tickets are actioned correctly and within SLA.
• Provide appropriate input to the Knowledge Base.
• Ensure each Contact is logged with a valid reference number and that all communication is managed from within the mandated Service Desk Management tool.
• Acknowledge any Complaint and attempts to provide a Resolution at First Line. Should First Line not be possible, executes Hierarchical Escalation to ensure the Complaint is Resolved.

Personal Attributes and Skills

• Attention to detail.
• Ability to translate the Customer’s experience and symptoms into meaningful information that aids resolution activities.
• Ability to understand impact and urgency in order to assign relevant priorities.
• Strong verbal and written communication skills.
• Strong technical competencies.
• Able to work in a highly pressurized environment with high volumes.
• Takes initiative and works under own direction. Takes ownership and responsibility for work and sees it through to resolution

Qualification Requirements

• Matric / Grade 12 is essential.
• Diploma in Information Technology: Networking, completed within the last 12 months

Specific Requirements:

• Passion for IT
• No previous internship and or graduate programme in any industry or government institution
• No work experience (Essential)
• Between the ages of 20 – 30 (Essential)
• You must be a South African Citizen by Birth or by naturalization before the 27th April 1994.
   

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Job Purpose

• The Bank has a responsibility to comply with all Financial Crime legislation as set out by the different regulatory bodies specifically drafted for Banks. It is the Bank's duty to always maintain compliance with the above legislation across people, processes and systems to ensure we combat Money Laundering and the Financing of Terrorism. Based on the Banks strategic intent to always remain compliant and to combat Financial Crime, the Bank has created a Financial Crime Compliance Function.  The Financial Crime Compliance Officer who will work in this function will conduct Anti-Money laundering (AML) and Counter Financing of Terrorism (CFT) activities on behalf of the Discovery Bank, providing assurance to senior management that the requirements of our external financial regulators are being complied to. In addition, providing assurance that our business is conducted in accordance with the Discovery Bank Financial Crime Compliance policies, procedures and processes.

Areas of responsibility may include but not limited to

• Must have basic knowledge and experience working with Refinitiv World Check for investigations.
• Must have basic knowledge and experience working with NICE Actimize modules namely RCM, WLF, CDD and SAM.
• Conduct sanctions, PEP, financial crime reviews and investigation management of potential new and existing bank clients to ensure any relevant risks are identified and mitigated.
• Assist with on-going monitoring of clients, investigating transactional behaviour from automated and semi-automated screening tools.
• Must be technically strong and have the ability to learn the Banks core banking system.
• Ensure tasks allocated are accurately completed on a timely basis and meet professional business writing requirements.
• React timeously to all requests from external parties (regulators, external auditors, etc.) and provide accurate and complete information in relation to these requests.
• Conducts in-depth reviews and investigations on suspicious transaction activity occurring within the bank.
• Ability to work across different functional teams.
• Ability to learn and apply Financial Crime Compliance processes.
• A team player who has the ability to work well in a fast paced, motivated team.

Skills

• Have an ability to take responsibility of investigations completed with SLA’s.
• Take initiative, act with confidence and efficiency.
• Have an understanding of the core principles of an effective Compliance function.
• Have an ability to analyse, interpret and client transactional behaviour.
• Proficiency in MS Excel, Word, case management tools.

Qualifications

• University Degree (Legal or Commerce preferred).
• Certificate in ACAMS preferable.

Work Experience

• Minimum 1 to 3 years’ cross functional experience working in Customer Due Diligence, Sanctions, AML/CFT, Suspicious Activity Monitoring, and Real-time Payments screening team.
• 1 to 3 years working experience and understanding on NICE Actimize modules such as RCM, WLF, CDD and SAM.
• Experience performing alert investigations, case management, assisting in decision making on investigations.
• Knowledge of the legislative and regulatory environment and reporting requirements imposed by South African Regulators (SARB and FIC) specifically in relation to FICA and other applicable legislation.
   

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Key Purpose

• The HR Generalist assists the Human Capital Manager with the delivery of all human capital services across the division, provides HR support to the various departments and ensures alignment with and implementation of Vitality RSA initiatives.

Areas of responsibility may include but not limited to

• Administers all recruitment and on boarding tasks.
• Collect and check HR data and run reports.
• Assists with the administration required in relation to the execution of employee disciplinary actions.
• Manage your portfolio including attendance of Mancos.
• Monitoring and report on competency and skills development to ensure that employee capabilities meet current and future standards.
• Implement specific project activities as determined through the HR planning process and participate in functional and cross-functional initiatives.
• Report on key people drivers, proactively highlight key trends, risks and formulate action plans.
• Recommend new approaches, policies, and procedures to affect continual improvements in efficiency of department and services performed.
• Act as a liaison between the business unit and centre of excellence to ensure that HR services are aligned with internal client needs.
• Perform offboarding and exit interviews.
• Responsible for reporting with regards to turnover and recruitment.
• Manage IR and Employee Wellbeing of staff members in your portfolio.

Personal Attributes and Skills

• Effective Communication
• Innovative Thinking
• Problem Solving
• Relationship Management
• HR Consulting
• HR Legal and Regulatory Environment
• HR metrics use & development
• HR Policies, Standards and Procedures
• HR Trends and Direction

Education and Experience

• 3 years’ work experience in a human resources environment
• 3 year relevant HR qualification
• Knowledge of Success Factors (SAP)
• Postgraduate HR Qualification advantageous
• Industry specific experience advantageous
   

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Key Purpose

• To create specifications to meet/improve Operation requirements/processes. Projects involve the design/enhancement of all communications sent by Discovery Invest to clients. The incumbent is responsible for managing the development life cycle from inception to implementation.

Competencies Required

• Excellent written and verbal communication
• Able to articulate, educate and clearly communicate ideas and requirements in a persuasive and compelling manner to various stakeholders
• Has detail-oriented focus when developing requirements specifications such as Business and Functional Requirements documentation
• Able to package solutions to deliver against a plan and responsible for outcomes
• Ability to manage roll out and post implementation processes

Personal Attributes and Skills

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver
• Resourcefulness

Qualifications

• Matric
• BSc Computer Sciences / Information Systems or equivalent IT tertiary qualification
• BA Certification or BA Diploma or Advanced BA (Advantageous)
• Compass Training (Advantageous)
• Technical Knowledge and Experience
• A Minimum of solid 0 – 2 years Business Analysis and Integration working experience
• Proficiency in MS Office (MS Word, Excel, PowerPoint).
• Client and Broker communication
• Basic data analysis experience SQL
   

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Key Purpose

• Performing a leading role in conceptualizing and managing projects within the Special Projects team in Discovery Health. The ideal candidate will have 3-5 years of relevant experience in either consulting, or engineering; excellent communication and collaboration skills; a passion for details; and proactive problem solving.  

Areas of responsibility may include but not limited to

• Helps direct reports to identify the key problems - including directional changes to the project if needed - and guides them to a useful and time-efficient structure for analysing the problem, pushing beyond the obvious.
• Consistently guarantees reliability of team analyses and conclusions drawn from them.
• Provides quality assurance on data collection, and helps identify creative sources of data.
• Ensures soundness of findings and practicality of recommendations for implementation.
• Presents and facilitates effectively, adapting to different audiences and handling difficult situations.
• Ensures the quality of written communications, including appropriateness for audience, clarity, succinctness and accuracy of the communication.
• Leads development of complete communications strategies, going beyond presentations and reports where needed.
• Demonstrates breadth of understanding across multiple content / functional areas.
• Uses expertise in technical areas to enrich projects.
• Manages relationships with senior level stakeholders effectively, building long-term relationships that encourage them to seek out Special Projects when they require support. 
• Acts as a project owner for multiple projects with an ability to oversee large complex projects with minimal support from supervisor. 
• Provides leadership to team in handling complex/political client situations with positive outcomes.
• Shows sophistication in scoping and managing projects to mitigate risks.
• Provides timely and appropriate guidance to team members. 
• Works effectively as a team with project owners or sponsors.
• Committed to building the skills of others and spending time coaching them; perceived as a mentor and leader.
• Able to bring out best in a team by empowering them and supporting them as needed; elicits active participation and creative contributions from team members

Personal Attributes and Skills

• Strategic thinking
• Inspirational Leadership
• Relationship building and networking
• Ability to innovate
• Customer centricity
• Creative and innovative 
• Problem solving and analysis 
• Delivering results and meeting customer expectations 
• Effective communication across multiple formats and audiences
• Adapting and responding to change 
• Commercial thinking 
• Applying expertise and technology 

Education and Experience

• Outstanding academic qualifications
• 4 year analytical degree 
• Related professional experience
• 3-5 years of management consulting experience is essential 
• Advanced proficiency in MS Word, MS Excel and MS Powerpoint
• Strong track record of professional performance
   

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Key Purpose:

The successful applicant will be responsible for but not limited to the following job functions:

 Assessing the case in relation to the following:

• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment

Education and Experience:

• Matric
• Must be a Registered Nurse or Clinical Associate
• Valid SANC Registration or HPCSA registration
• 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
• 2 years Managed health care experience 
• Microsoft Office (Specifically Excel experience)
• Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills

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Job Purpose 

• The Team Leader Coach assists a high performing team of Bankers and manages monthly targets within SLA and sets a quality standard. The incumbent also facilitates and drives projects from initiation to completion as well as initiates and innovative solutions to gain efficiency.

 Key outcomes may include but are not limited to: 

• Leads, coaches and supervises a specialised client service team. 
• Provides updates reports to management.
• Presents new enhancements at forums.
• Networks and builds relationships.
• Delivers results and meets customers’ expectations.
• Facilitates team outputs and delivery ensuring the highest standard of delivery. 
• Coordinates projects for team and business and leads project meetings when required. 
• Drives operational deliveries and maintains efficiencies within the team.

Special Conditions

• Shift work may be required

Work Experience

• At least 3 - 5 years working experience in a call centre environment
• Including 2-3 years experience in Banking
• 2-3 years Management experience as an advantage

Education 

• A bachelors degree 

Technical Skills or Knowledge

• Knowledge of Discovery Bank systems and the servicing 
• Advanced level of Microsoft Office
• High level command of English language
• Advanced writing skills
• Detail orientated (organized and systematic
• Persuasion skills
• Ability to prioritize
• Deadline driven
• Ability to be assertive in difficult situations
• Resilient
• Time management and planning
• Able to work under pressure
• Stress manageme
• Strong Project Management skills

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Key purpose

• We are seeking a Learning and Development Consultant to join the Discovery Institute of Training. This role involves developing high-quality, vitality specific training solutions and materials for our international insurance partners. The role will regular engagement with internal and international stakeholders, including staff, management, and executives, to identify and address their learning and development (L&D) needs. The successful candidate will continuously evaluate the effectiveness of training intiatives and monitor return on investment (ROI).

 All work must be done accurately, comprehensively, and in line with set quality standards.

• Consult with internal and international stakeholders to identify learning and development needs: Consult with various stakeholders including management and executive level stakeholders and conduct in-depth analysis of the learning and development needs. Perform the design, development, implementation, and evaluation of all learning solutions following the 6Ds methodology.

Note:

• International travel will be required from time to time.
• Design and develop training solutions, material, and assessments: The creation of learning solutions and material for international insurance companies who have partnered with and integrated their products with Vitality. These initiatives could include in-person and virtual training workshops, induction programmes, and storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics, and animations. Upskill and sign-off of insurance company trainers (TTT) to deliver training solutions will be required.
• Review and maintain material, identify areas for improvement, and make necessary updates to ensure effectiveness and relevance.
• Use data and feedback to continuously improve the effectiveness of learning solutions.
• Keep up to date with industry trends, best practices, and emerging technologies, ensuring that the learning solutions remain innovative and relevant.

Competencies

• Creative and innovative
• Comfortable with the use of generative AI tools
• Excellent command of the English language
• Demonstrate strong instructional writing skills
• Negotiation skills
• Attention to detail
• Excellent project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Relationship building skills

Experience

The following qualifications and experience are required:

• At least five years of Learning and Development Consultant /Instructional Design experience - essential.
• ODETDP qualification - essential
• Knowledge and experience working in the financial services industry - advantageous
• Knowledge of the Discovery Vitality product - advantageous
• Business-related degree - advantageous