Job Vacancies at Datacentrix

Context:

• The purpose of Global Information Management (IM) is to enable the delivery of business processes, communication, collaboration and knowledge management through the deployment, support and maintenance of enterprise IT/OT technology, infrastructure, applications and Mine Technical systems.

Purpose:

• To develop Business intelligence reports using PowerBI and SQL tools

Tasks:

• Report development using PowerBI
• Develop SQL Queries
• Optimise of reports and queries
• Input into the technical discussions and analysis
• Adhere to business and technology standards and best practices for OT
• Ensure customer satisfaction is high and SSIS

Knowledge:
Formal qualifications:

• An undergraduate qualification (Bachelor's degree or equivalent) in the relevant IM discipline and/or Technical competencies and certification with relevant years of experience in a similar role.

Role-specific knowledge:

• Report devopment using PowerBI
• Sql Server Management Studio
• SSIS
• Integration work

Safety Knowledge:

• Provides a consistent outstanding role model concerning safety practices with a deep understanding of the importance of safety

Technical skills:

Ability to:

• Report development using PowerBI
• develop SQL Queries
• Optimise of reports and queries
• Input into the technical discussions and analysis
• Adhere to business and technology standards and best practices for OT
• Ensure customer satisfaction is high
• SSIS
• Integration with SAP

Benificial:

• Application development experience incl C#, angular, Blazor, Azure

Closing Date: 12 May 2023

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Purpose:

• The purpose of Global Information Management (IM) is to enable the delivery of business processes, communication, collaboration and knowledge management through the deployment, support and maintenance of enterprise IT/OT technology, infrastructure, applications and Mine Technical systems.
• To develop Business intelligence reports using PowerBI and SQL tools

Key tasks:

• Report development using PowerBI
• Develop SQL Queries
• Optimise of reports and queries
• Input into the technical discussions and analysis with business
• Adhere to business and technology standards and best practices for OT
• Ensure customer satisfaction is high (from Requirements (BRS), to Development of reports, incl. Test &
• Deployment of reports to operations.)
• Willing to travel to mining site in N.Cape(if required)

Knowledge required:

Formal qualifications:

• An undergraduate qualification (Bachelor's degree or equivalent) in the relevant IM discipline and/or Technical competencies and certification with relevant years of experience in a similar role.

Role-specific knowledge:

• Report devopment using PowerBI,in Azure cloud environment.
• Power BI Paginated Reports, Analytics & Visuals.
• SQL Server Management Studio
• SQL Server Integration Services - SSIS

Technical ability:

Ability to:

• Report development using PowerBI
• Develop SQL Queries
• Optimize of reports and queries
• Input into the technical discussions and analysis
• Adhere to business and technology standards and best practices for OT
• Ensure customer satisfaction is high
• SSIS
• Integration with SQL tables from other systems.

Beneficial:

• Application development experience incl. C# (C Sharp), Tableau, SQL, Azure
• Business Analyst skills/background would be advantages.

Closing Date: 19 May 2023

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• Managed Talent Solutions is looking for a Business Analyst on a contract basis for their client in the mining sector.  You will be required to determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats

Desired qualifications:

• Bachelor’s Degree in Computer Science, Information Technology or an undergraduate qualification in a relevant IT Discipline. 
• Relevant IT Qualification or Certificate/Diploma in Business Process Analysis from industry-recognized training institution 
• Industry-recognised Business Analysis certification, e.g. IIBA ECBA, CCBA, CBAP or PMI-PBA.
• 5+ years’ demonstrated experience as Business Analyst, preferably in a mining IT environment
• Familiarity with mining and mining concepts, practices and procedures. Previous experience in mining environments advantageous
• Ability to perform Business Analysis in accordance to the 6 knowledge areas defined in BABOK v3, demonstrating past success in employing underlying competencies and techniques.
• Experience in communicating with clients and facilitating workshops
• Experience in Model-Driven Design and Repository-Based Modelling tools, e.g. ARIS
• Experience in requirements management tools
• Business Analysis in an Agile development environment with appropriate tools (MS DevOps)
• Systems analysis skills, process mapping and requirements elicitation
• Good verbal and written communications skills. Candidates must be comfortable communicating with technology co-workers to help users understand technology options in a way that is concise and logical
• A passion for innovation as well as the ability to learn new concepts, products, and technologies
• Ability to thrive in a constantly changing environment where candidates are empowered to drive positive change at the mines through solutions
• Ability to work under pressure to deliver high quality output
• Ability to align requirements with strategic objectives of the organisation
• Motivated, consistently works to the best of ability to meet deliverables and performance criteria
• Recording and accounting of effort, delivery of measurable and quantifiable value to cost

Purpose:

• The role assists in finding the root causes of business challenges, identify business opportunities and make recommendations on how to achieve business goals and stay competitive. Delivery of accurate Business Analysis output and artefacts is fundamental to successful delivery of IM solutions via projects and normal service delivery. The BA also assists in making data-driven decisions on organisational strategy.

Closing Date: 27 April 2023

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• Datacentrix is looking for a Business Unit Manager and must have atleast 10+ years of experience. The responsibility of the Business Unit Manager is to ensure the establishment and maintenance of key relationships between lines of business and customers with the key objective of ensuring that consistent and efficient support and services are provided through communication, negotiation, measurement and management of service levels. A Business Unit Manager oversees the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.

Qualification and Experience Required:

• Minimum of 5 years’ experience in management or Product Marketing Management.
• Tertiary education such as bachelor’s commerce degree, MAP or MBA is preferred.
• Demonstrated success defining and launching products and services.
• 5+ years of experience in a job in the IT networking and/or channel segment
• Excellent writing and verbal communication skills.
• Skills in preparing budgets and forecasts.
• Ability to perform market opportunity analysis, size, profitability, competitor analysis.
• Excellent teamwork skills.
• Proven ability to influence cross-functional teams without formal authority 

Key Performance Areas:

Business Development

• Gather market research and market intelligence from the sales force and other sources
• Gather and assimilate business requirements from sales/distribution entities in the Group
• Research for new products for the company and business unit
• Develop solutions where required (product and technology combinations)
• Give input to the product division for new products and go to market strategies
• Specific to new products in their early phase of roll-out:
• Support The company sales team and product managers with product info to sell and input to marketing materials for lead generation and sales demand
• Give input into pricing and margins
• Accountable for overall reporting to the vendors, including forecasting and sales out (POS) / inventory reports where applicable Product Planning
• Market research and intelligence
• Idea screening, for activities, events and demand generation
• Analysis of business and technology requirements and processes
• Input to product marketing and press releases / thought leadership Business Case
• Determine annual budgets
• Input to development of business case spreadsheet (Income Statement; Balance Sheet; funding requirements; new heads and equipment; market share, vendor reporting, serial number reporting; objectives (MBOs))
• Sales performance to budget Measuring Products
• Monitor daily sales reports
• Monitor gross profit from daily sales and contribution reports
• Measure profitability and return metrics of products (ROWC) Give input to resellers through:
• Product roadmaps
• Product high level timing and milestones
• Input to detail recording of all products related activities Channel development
• Identify suitable channel partners per product and service
• Supply enablement services to channel
• Grow the units channel partners by numbers and revenue
• Develop technical sales and marketing assistance training for partners
• Ensure C-level engagement with vendors and channel partners
• Ensure business unit teams train and enable the broader the company sales teams Planning
• All Business Unit Managers are expected to produce coherent and integral plans including the drivers such as: budgets, resources, vendor strategies and marketing on an annual, half year and quarterly basis using systems, processes, templates, quality expectations, timelines and best practices of the organisation and our partners and vendors
• The plans must clearly describe what is required to be done inside each BU to ensure that budget and organisational targets are met as well as what success will look like. This will include all BU staff KPA's and related total salary packages becoming the map for the business unit to navigate, be guided and rewarded through the year Management of Execution
• To ensure that the plans materialize, managers are expected to translate their plans into a set of actions that has to be done such as targets and building a competent and motivated team to execute
• These include taking resources, such as capital, people and marketing, and channeling these into the plans
• The team must be adequately resourced and have strategic relationships to market and implement the plans
• The recruit, enable and grow activities with the channel now comes into play
• The outcomes of the activities will be judged on how the plan and innovative adjustments in the 5x P's (product, place, price, people, and promotion) are made to align with objectives and produce the required results
• This speaks to why we invest in the business and why we spend money
• The manager must ensure that all the BU's activities are governance compliant, ethical and up to the organisation's code of conduct and policy standards
• The Business Unit Manager is to ensure that all our contractual obligations to the Vendor are upheld and enforced across the business Data Management and Reporting
• It is expected that all Business Unit managers constantly absorb, analyse and reflect the data that signals them to ascertain the health and alignment of the BU
• The company produces reports which all managers must scrutinise daily and create a closed loop between the data, the plan and execution
• The Business Unit managers are expected to spot the anomalies and risk and when this deviation is evident, managers must assess them and make process improvements and changes
• The managers must also ensure that all valuable data in the business unit is recorded, analysed and timeously reported back to the organisation
• The managers must provide the organisation with insight surrounding their respective business units and market on what it is they do
• These reports, such as commit, payroll, KPA's and board pack, are expected of the Business Unit managers to run their business
• The managers' responsibility spans outside of the business unit and interfaces with finance, logistics, human capital, marketing, operations, vendors, partners and customers

Closing Date: 28 April 2023

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Role summary:

• We are seeking a highly skilled Database Developer who can design, develop, and maintain data management systems. The ideal candidate should have experience in Microsoft SQL and ETL processes. The candidate should also have a deep understanding of data modelling, schema design, performance tuning, and database administration.

Key outputs:

• Design and develop database solutions using Microsoft SQL Server including schema design, query optimization, and stored procedures.
• Write efficient SQL queries and code to extract, transform and load (ETL) large datasets from various sources into relational databases.
• Design and maintain ETL processes and workflows including scheduling, monitoring, and error handling.
• Proficient in data modelling, schema design, and database administration.
• Experience working with large datasets and high transaction volume databases.
• Strong communication and collaboration skills with cross-functional teams.
• Configure and administer Microsoft SQL Server environments and monitor database performance to ensure optimal performance.
• Collaborate with cross-functional teams to identify and implement database solutions that meet business requirements.
• Troubleshoot and resolve database issues including ensuring data quality, accuracy, and consistency.
• Ensure the security, integrity, and availability of databases and data management systems.
• Excellent problem-solving skills and attention to detail.

Qualifications:

• An undergraduate qualification (Bachelor's degree or equivalent) in the relevant IM discipline and/or Technical competencies and certification with relevant years of experience in a similar role.

Experience:

5+ Years’ experience relating to:

• Time and Attendance experience
• Experience with ETL processes and tools such as SSIS.
• Strong SQL skills including experience writing complex queries and optimizing database performance.
• IOT

Behaviours:

• This role requires a service-oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes

Closing Date: 12 May 2023

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Purpose:

• This role will work closely with the Data Operations and Data Governances teams supporting the quality assurance oversight (data error detection and correction) on business processes where data is collected, stored, transformed, or used for TCCC reporting.
• The Data Quality Analyst will assist the core data team/s in monitoring data integration points and data sharing process/es across various bottler systems, ensuring and monitoring the final quality of our internal data stores and flows. The role will also be involved in data cleansing, data definitions, setting up/Improving standard operating processes, as well as serving in a consultant role to functional teams by providing best practices, improved processes and data interpretation.

Responsibilities:

This will be a support role and will be expected to complete the following activities:-

Data Quality & Issue Management

• Analysis of data for compliance to design specification (source-to-target) and expected/anticipated behaviors, identifying quality issues and recommending solutions
• Actively communicate to internal/external/stakeholders/customers quality issues about the way data is collected, stored, processed, or used
• Establish, monitor, and report on breaches to Service Level Agreements of external data assets with the bottler/s and impacts to production performance and tracking
• Perform audits, as required, to ensure quality processes exist and are being adhered to.
• Communicate the pervasiveness of data quality problems and their potential impacts and take the lead in resolving them via data integration and/or business process improvement.
• Investigate, troubleshoot, and document data issues from internal and external customers
• Resolving data integrity issues with bottlers and business stakeholders.
• Analyze data for quality and reconciling data issues.
• Initiate in-depth analysis/ root cause analysis of bottler data quality issues and present trends business.
• Identify opportunities to mitigate risk and structurally address root causes of problems
• Evaluate existing process, tools, and reports for areas of improvement
• Develop tools and reports that enable scalable and repeatable delivery of DQ analyses
• Evaluate the data model for areas of risk and implement cross-team solutions

Data Remediation

• Support the de-duplication and re-qualification efforts for key bottler data elements.
• Identify opportunities for standardization of data elements and related definitions. Collaborate with business users to apply necessary changes.
• Develop an intimate familiarity with bottler data and support functional teams on best practices for product classification, customer segmentation, and other master data methodologies.
• Investigate questions or issues related to master data elements and provide resolution in a timely fashion.

Qualifications and Experience:

• Relevant tertiary qualification (i.e. B Com informatics, Computer Science etc.)
• Detail Oriented - Strong analytical skills/problem-solving/conceptual thinking. Must be able to identify, analyze and address problems to resolve issues whenever possible in a way that minimizes negative impact and risk to the organization.
• Strong verbal and written communication-Ability to work with Technical and Non-Technical business owners
• Must have strong data management and governance experience (5+ years)
• Must have strong experience and advanced understanding of the collection and management of metadata (as it relates to the governance of data and data quality) (5+ years)
• Advanced Microsoft Excel (PowerPivot, Macros, Excel Formulae)
• Power BI and SQL experience
• Exposure to Microsoft Azure applications
• CDMP advantageous

Closing Date: 12 May 2023

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• Datacentrix is looking for Server Engineer to provide 2nd-line support primarily within the server management and support layer but will also support complexities within the end user computing layer. The scope will extend to initial diagnosis in other components of infrastructure prior to reassignment to 3rd line support / other resolver groups.

Critical Requirements - Skills, Experience & Qualifications

• Must have Matric or Grade 12 / Required qualification MCSE or equivalent /Tertiary IT qualification
• 5 + years experience supporting datacentre environment

Primary Role Accountabilities

• Assist with escalations from 1st line support engineers
• Provide 2nd line datacentre support at the server infrastructure level, maintaining delivery within agreed service levels
• Where required, escalate to 3rd line timeously to maintain SLA commitments, ensuring to retain ownership of the ticket, sharing the detail of all actions taken to resolve, and working in collaboration with 3rd line to further remediate and resolve the incident.
• Preventative maintenance (Patch management)
• Remediate issues identified by audit and monthly reporting
• Ensure adherence to all customer and internal policies, procedures, and standards

Closing Date: 30 April 2023

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• Our client, a well-known giant in the banking industry is looking for a Desktop Support Technician to set-up and re-image devices.  The successful candidate will also troubleshoot problems and provide technical support to end users.   

Requirements

• Grade 12
• 2 years' experience in a desktop support role in a corporate environment
• Must be able to work on-site for the duration of the contract
• Experience in Lenovo and related certifications will be advantageous
• Good client interaction skills
• Must be able to commence employment immediately

Closing Date: 01 May 2023

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Purpose:

• The Enterprise Architect will be responsible for the translation of management’s business objectives and requirements into a comprehensive, detailed, and technical vision that will enable the successful construction, deployment and management of an integrated hardware and software solutions platform. The role will be responsible for establishing IT system specifications, and a determining an optimal sequence of implementation tasks. The Enterprise Architect serves as a bridge between the primary business stakeholders/executive team and the Company’s development teams (Data, Application, Infrastructure, Hardware, and Integration) and strives to identify and develop synergies across the development enterprise

Key Performance areas:

• Accountable for the reviewing, developing and maintain of the COMPANY’s IT architecture.
• Review and evaluate the current state of COMPANY’s architecture (‘as-is) to identify duplications, what is working, what is not working and measure the health of key business processes that are supported by the current architecture.
• Recommend and develop the future state (‘to-be’) architecture to ensure that a road map for the COMPANY to follow.
• Build the transition architecture to connect the current to the future state by creating an iterative roadmap to get to the desired state.
• Recommend and provide changes to the business in easily digestible iterative changes instead of a ‘big ban’ approach where everything needs to change at once.
• Provide a set of steps to move into the direction of the future state gradually and/or prioritise as per business need.
• Provide a test bed for new ideas that may not pan out - tried and tested with minimal business disruption and financial impact to the business.
• Work in liaison with business stakeholders to develop Business Architecture Roadmaps containing tactical and strategic initiatives to reach target business capabilities. Identify and resolve dependencies and impacts across the architecture landscape.
• Design solutions based on business requirements that align with Reference Architecture policies and standards.
• Provide expertise in designing solutions for custom requirements.
• Provide direction and management to ensure that enhancements and modifications to the system adhere to all System and Business Development Methodology and Quality of Service Standards to deliver a quality enhancement that meets business requirements.
• Collaborate with internal/external stakeholders and conduct stakeholder reviews of architecture roadmaps and designs.
• Determine Enterprise Architecture policy and standards definition and evolution and works with PMO to coordinate project pipeline management.
• Engage relevant peers from other disciplines or domains during implementation of Solution Architecture/Design.
• Evangelize and syndicate high-level Enterprise Architect strategy across the enterprise and to the Company’s key stakeholders

Accountable to build a defined life cycle around reviewing the future state COMPANY’s enterprise architecture/Ensure traceability of work done by creating a tool that aligns all components together to facilitate that:

• IT decisions are made consistently across the enterprise
• Facilitates traceability to the overall strategy of the organization
• Empowers the right IT decisions to be made
• Removes the conflict of interest in decision making
• Enables auditability and accountability of decision making
• Eases governance
• Provide progressive ideas for moving the COMPANY forward with more advanced concepts or architectures.
• Ensure governance by defining and establishing processes by which software and operating models are built.

Assist with change management so that the business can:

Adapt to the enterprise structure
Change perceptions in business
All resources in the business to develop their skills accordingly

• Ensure enterprise architecture review are done periodically to evaluate and address technology standards adherence
• Design and present Architecture concepts to various high-level committee structures, i.e., IT Steering Committee and Exco.
• Assist with user training for new implementations to ensure that support is provided to business.
• Interfaces with internal and external Clients to determine scope of work being performed and issue resolutions.
• Author Enterprise Architecture documents for specific projects/programs clearly articulating goals, constraints, and rationale for all architecturally significant decisions. Lead scoping and design sessions across cross-functional teams. Lead the process of determining technical infrastructure design. Consult with different groups to analyse and understand and achieve functional requirements, objectives, desired features, and overall user experience. Collaborate on technical reviews of applications to assess the quality of their solution.
• Perform application portfolio rationalization. Analyse, define, and document system architecture and design for data, workflow, security, hardware integration, operating system environment, interfaces with other systems, internal and external checks and controls, and outputs. Identify key components and requirements necessary to ensure that architecture of the integrated environment can reach maximum levels of availability, efficiency, scalability, and security.

Assist Enterprise Architects in socializing and syndicating policies and standards across Technology realms. Act as a champion to help all facets of the development enterprise (hardware, software, integration) to understand and adopt these standards and policies. Collaborate in Enterprise Architecture planning initiatives to arrive at:

• Current state architecture
• Client state architecture
• Roadmap
• Risks & constraints
• EA policy and standard definition

 Qualifications and experience:

• Bachelor’s Degree e.g., Computer Science, Bcom Information Technology
• 10 years’ experience in IT Governance, Enterprise Architect or Software Development role
• Experience within a DFI or Banking environment will be an added advantage.
• 5 years’ experience in an Enterprise/Solution Architect role
• TOGAF and Zachman certification an added advantage
• Familiar with the relevant Information Technology governance and legislative framework (such as COBIT, ITIL, TOGAF, SDLC, ASAP, SOA, Zachman
• Experience within Financial Services or related industry (at least 3 years direct experience preferred)
• Demonstrated Business Analysis/Data Mining experience
• Understanding of basic accounting and loan management
• Very Strong technical expertise and proven design skills with breadth of knowledge across architecture disciplines. 

Skills & Ability

• Dispute/conflict resolution skills
• Research skills coupled with excellent communication skills.
• Good relational skills (an ability to get along with different kinds of people in a professional environment)

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• We are looking for a reliable Financial Manager that will analyse everyday financial activities and subsequently provide advice and guidance to upper management on future financial plans including reviewing financial documents to ensure tax compliance and collaboration with other departments to achieve monetary goals. The goal is to enable the company’s leaders to make sound business decisions and meet the company’s objectives

Key Responsibilities:

• Prepare board pack reports.
• Daily interactions with operational, sales, and accounts teams.
• Revenue recognition and accounting on service contracts.
• Perform financial management duties including generating financial data, compiling and submitting reports, analysing industry trends, and assessing the financial health of the company.
• Oversee the operations and development of the company’s finance departments including creating and reviewing policies, budgeting, recruiting, training, and conducting regular assessments of financial procedures.
• Advise colleagues and executive management on decisions related to company finances
• Review and reconcile supplier accounts.
• Constant monitoring and improvement of processes.
• Liaise with Auditors and prepare audit files with deliverables.
• Create strategic business plans based on the analysis of the company’s status and financial forecasts; Prepare quarterly and annual account reconciliations, monitor and enforce compliance with tax and financial reporting standards and assist with cash flow forecasting.

Education and Experience:

• CA(SA) and at least 5 years’ experience as an Accountant in a client-facing role
• Experience in Services Accounting preferred and exposure to project type work
• Experience in a Managed Service environment would be advantageous
• People Management experience

Technical Competencies:

• Good working knowledge of Microsoft Applications (Word, Excel, MS Outlook) Excel is advantageous
• Financial Control Management and experience & Stakeholder Relationship Management

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• We are looking for a First Line Support Engineer to provide a single point of contact for customers to obtain support, be this via a customer-dedicated service desk or the Datacentrix shared service desk. The First-Line Support Engineer receives and responds to incidents and service requests from the customer/customer end users.  You will assess the request or incident to determine whether fulfillment/resolution can be achieved first-line and actions where first-line support is possible. The First-Line Support Engineer will escalate to 2nd or 3rd-line support within defined parameters.  The First-Line Engineer is the incident owner and manages the end-to-end lifecycle of the ticket until resolution.

Critical Requirements - Skills, Experience & Qualifications:

• Matric or Grade 12 Essential
• A+ or N+ / MCSE or tertiary IT Qualification.
• At least 3+ years’ experience delivering End User Computing Support Services in a customer environment
• Win10/Office 365, mobility apps, 1st line of support for basic network connectivity and printer support
• requirements, backup tape management, 3rd party provider facilitation onsite, hands and feet for server
• room support
• AD and GPO Experience (Creating Users and Managing AD)
• Proficient at PC builds and endpoint installations.
• Proactively manages the user experience.
• Excellent Communication and Interpersonal skills.

Must have valid driver’s license and reliable transport as traveling is a requirement

Closing Date: 28 April 2023

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• Are you looking to take your career to the next level? An exciting opportunity has become available at Datacentrix (Midrand).  We are looking for a performance driven Accountant to join our dynamic finance team.

Duties will include:

• Monthly financial and management reporting
• Capture financial entries, review financial performance and distribute financial reports
• Prepare balance sheet reconciliations
• Fixed Asset Capex maintenance including applications, additions, disposal, depreciation and related accounting entries
• Prepare Exco packs
• Maintain internal control and compliance with company policies

Requirements:

• BCom Degree with completed articles (SAIPA or SAICA)
• Preference will be given to candidates with post article experience
• Advanced knowledge of Excel
• Proficiency in Outlook and knowledge of MS Office
• Ability to work under pressure in order to manage and meet strict deadlines
• Must be able to deliver results in a team environment
• Must be able to communicate effectively (verbally and written)
• Hybrid work environment

Closing Date: 31 May 2023

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Primary Purpose of the Job

• The main responsibility is to provide regional leadership and related management practises in accordance with the CLIENT ICT ITIL, Security and ICT Governance frameworks. Align initiatives and compliance to the National business strategy. Align with best practise disciplines, governance, ethics, risk standards, policies, processes, procedures and compliance for the firm.

Main Duties and Responsibilities

• Deliver services and support in with the defined National ICT service catalogue, security framework & CMDB
• Assist with the testing and implementation of emerging technologies and solutions in the service management automation, experience monitoring and self-service space.
• Development of self-service capabilities for the CLIENT business entities reducing staff-based dependencies.
• Compile and document ICT service management governance requirements around incident management, request fulfilment, asset management, change management, problem management & security management.
• Ensure service catalogue & CMDB assets has SLA criteria engaged and defined and is resolved, escalated and/or managed and closed out as expected by business.
• Ensure all business requests are managed in the most effective way (reducing the amount of incidents occurring over time)
• Change Management by following due process. 
• Financial Management - compilation and management of national ICT budget, business engagement, approvals and budget reporting to business units.
• Providing strategic service management input to business champions and HoD’s
• Execute initiatives with adequate return on investment
• Actively engage with key stakeholders in the business to understand needs 
• Overall IT management and governance
• Focus on the continual improvement of service to the business
• Realising and management of national strategy regionally & nationally
• Develop and deliver initiative and service management reports as and when required
• Ensure the engagement of service management processes by all team within the Service Now Service Desk
• Developing workflow capabilities or improvements within the Service Now Service Desk
• Management of suppliers and the assets of the firm (hardware and software)
• Engagement of supplier and vendor security due-diligence processes as defined in the CLIENT information security policy and Spotica ISMS
• Staff Management & development in line with emerging technologies for automation, service experience monitoring
• Staff engagement and training of the CLIENT Nexthink platform to improve service delivery, identify problems proactively and deploy solutions via Nexthink engage capabilities.

Requirements

• Qualifications, Recognition of Prior Learning, Work Experience, and Knowledge 

Qualifications

• Grade 12
• Applicable degree and IT Technical qualification or equivalent e.g. (A+; N+; MCSE)
• ITIL Practitioner/ITIL Expert
• COBIT Foundation 

Work Experience

• 3 Years Managerial Experience/ 5-10 Years Technical

Knowledge

• Service Management SLA & MSA Definition
• Detailed ICT Service Management Reporting
• Workflow analysis, definition and drafting
• ICT Problem management
• ICT Contract, SLA & MSA review
• ICT Procurement Management
• Service Now (Beneficial)
• Nexthink (Beneficial)
• EndPoint Detection, Response & Patching (Beneficial)
• Office 365 AutoPilot

Competencies: Technical & Behavioural

Technical Competencies

• Agile & Scrum Methodologies
• Benchmarking
• Budget Planning
• Service Management Tools and Services
• Functional Service Management Strategy
• Workflow automation & self service
• Specification documentation
• Service management operations
• Performance review
• Quality control
• Scheduling & Time Management
• Project Planning
• Video & Audio Conferencing
• ICT Problem Management
• ICT Change Management
• Information Management (CMDB)

Closing Date: 15 May 2023

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Purpose:

• The position includes ownership for identifying, prioritizing, and coordinating project and program resources engaged with all initiatives within the selected project portfolio. The portfolio manager is a primary resource to the project/program-related steering committees, and the senior leadership assigned to oversee the portfolio. The position is also responsible for senior executive engagement and reporting on the state and performance of initiatives within the selected project portfolio.
• This role assumes the overarching responsibility for supporting organizational and IT leadership in their efforts at overseeing, managing and leveraging the entire life cycle of IT investments and initiatives to optimally achieve enterprise goals and objectives.

Key tasks:

• Facilitate and coordinate the efforts of leadership toward the establishment of the project portfolio definition, its structure and processes, from demand management and strategic alignment of projects and programs to portfolio categories and criteria, through evaluation, selection and prioritization; to execution, tracking and measuring the achieved results.
• Engage with and conduct monthly (or at other intervals as specified) reviews with senior business, IT, executives, stakeholder committees, the IT steering committee and other relevant bodies to validate and assess the project portfolio, execute change, and reprioritize to meet business needs as required.
• Ensure the oversight and coordination of dependencies across the projects and programs in the portfolio and resolve or escalate conflicts.
• Manage the capital planning process for respective business units.
• Lead reviews of any significant initiatives, projects or programs that are challenged and provide recommendations as to whether it should continue, be significantly changed, placed on hold or discontinued.
• Own the relationship with the Project Management Office – meeting regularly with the PMO team and assisting with governance of department’s overall project portfolio
• Direct the development and maintenance of communications and reporting around the IT project portfolios, their contents and the individual performance of initiatives to stakeholders, the IT steering committee, and senior executives.
• On behalf of the portfolio review team and steering committees, ensure the adherence to the appropriate governance functions relating to the portfolio and in accordance with enterprise guidelines, policies and practices.
• Perform regular health checks of project controls checklists.
• Direct the creation and maintenance of the required project portfolio documentation and artefacts.
• Work with project teams to manage/oversee the full range of the project life cycle (initiate, plan, execute, close) for projects covering a portfolio of projects
• Identify staffing needs. As mandated and resourced by leadership, ensure and balance the availability of the required skills and competencies across project and program teams within the project portfolio.
• Executive Steering Committee-level presentations
• Portfolio Management milestone plans and resource allocation
• Accept responsibility for deliverables and timeline commitments.
• Directly supervise the team members.
• Perform or contribute to performance reviews for project/program managers.
• Mentor junior level staff.
• Contribute to ongoing improvement of organizational project management processes.

Capability required:

• Analytical thinking: ability to tackle issues and problems in a logical, step-by-step way
• Concern for accuracy: Desire to ensure accuracy and quality in work delivered
• Results orientation: ability to set high goals for self and others, focusing on the delivery of targets, quality and deadlines
• Communication skills: ability to communicate appropriate, concise and accurate information in written and verbal formats
• Creativity & innovation: willingness to challenge assumptions and ability to adapt or generate imaginative and innovative ideas
• Influence & persuasion: ability to convince others to your own point of view, to gain acceptance, support and commitment
• Interpersonal skills: ability to understand and interpret other people’s behaviour, concerns and motives
• Relationship building: ability to build and maintain networks of business contacts in and beyond the organisation who may contribute to success

Knowledge:

• Minimum of 10 years’ IT/IM/IS Project Management experience with a successful project management track record in full life cycle information technology implementation projects, with proven record of execution to time and budget.
• Minimum of 5 years’ experience in portfolio, program management experience
• Knowledge and understanding of standard project management tools (for example, Microsoft Project, Clarizen).
• Ability to work independently with minimum supervision.

Skills:

• Effective negotiation and persuasion skills
• Expert planning and organisational skills
• Outstanding communication and inter-personal skills with the ability to clearly communicate with senior management
• High-level of IT literacy
• Ability to co-ordinate colleagues and contracted parties through expert leadership, motivation, teamwork, supervision and accountability
• Proven capability to manage stakeholders at all levels

Qualifications:

• A relevant Bachelor’s Degree or equivalent
• Post graduate qualification preferred
• PMP preferred

Closing Date: 12 May 2023

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• We are looking for Incident Coordinator/Service Desk Agent who will responsible to provide a single point of contact for the customer. The role is in place to manage and coordinate incidents and requests from initiation to completion. The Service Desk Agent is responsible for successful communication to various parties, driving results, verification and capturing of information into the Service Desk Application, and most importantly, displaying a customer focused approach. This Role requires a good understanding of hardware breakfix processes.   Service Level Agreements play an important part for this role as this creates strict timelines for a Service Desk Agent to work within.

Key Skills/Competencies:

• Matric & ITIL Foundation
• Qualifications pertaining to the customer service industry
• Must be able to use Microsoft Office
• Proficient data entry skills
• Proficient in English
• 2+ years’ experience in a service desk role
• Ability to effectively handle multiple tasks in a fast-paced environment
• Demonstrated verbal communication skills and ability to convey information clearly and effectively
• Must have the ability to drive results.
• Must be customer-centric

Responsibilities:

• Understand ordering and tracking of parts
• Understand Engineer scheduling processes
• Knowledge and/or undertraining of parts shipping procedures and systems
• A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved.
• A Service Desk Agent is responsible for the management of incidents and requests in order to achieve Service Level Agreements.
• Effective verbal and written communication to the customer is a primary requirement for this role. This role must be available to the customer and must ensure that vital information is communicated to the customer.
• A Service Desk Agent is responsible to drive various resolver parties internally and externally toward achieving resolution within SLA. This extends to the management and coordination of a request until total closure.
• Adherence to call lifecycle processes and procedures.
• Ensure the phone is always answered timeously and in a professional manner
• Display professional, helpful, responsive behavior and willingness to assist the users at all times
• Ensure 98% of all calls are answered within 30 seconds.
• Update the call at least once a day with all correspondences and actions to ensure a complete audit trail for future reference
• Provide a professional and efficient communication between the business and the customer
• Ensure the call classification matches the call description
• Ensure detailed and accurate solution is captured into the call when resolving the call
• Responsible for taking ownership of all incidents that are specifically logged and therefore, are required to manage the incident during the incident lifecycle
• Act as the single point of contact (SPOC) for the user even if the incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc.
• Ensure that all IT incidents are logged, without exception
• Record details of all incidents, timeously and accurately paying particular attention what the actual issue
• Must assign the incident and ensure incident resolution process begins
• Track and update incidents via the activity history entries
• Responsible for escalation for P1 incidents via Voice communication, email, SMS etc.
• Take ownership if any incident that have been re-assigned to you
• Responsible for escalation of incidents to IT internal management or to external 3rd Party Management if required to resolve and restore the Service affected
• Responsible for providing the user with regular feedback on the progress of the incident
• Responsible for ensuring that activity history updates within Call management system records the activities taken during the incident life cycle to reach a resolution
• Responsible for ensuring that all details captured into call management system are accurate, error free and clearly highlights what the impact is / was to the user
• Responsible for following up of all reassignments to ensure that incidents do not breach
• Monitor the progress of all incidents assigned and ensure that all steps are taken by the right resource to resolve the incident before it breaches
• Must be able to communicate well with various groups of people

Closing Date: 28 April 2023

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• Datacentrix is looking for an IT Service Desk Team Lead who has experience managing a technical Service Desk team for atleast 5 years and providing exceptional customer service.  The ideal candidate will be able to balance the needs of the customers with the resources and will have a strong understanding of IT Service Management best practices and have a strong technical background.

Minimum Requirements:

• Matric and ITIL certification
• Ability to build relationships with client representatives, service providers and other areas within Service Management.
• 5 years related experience within an IT Service Desk environment
• Knowledge of helpdesk operation
• Proven experience in managing a high call volume Service Desk
• Demonstrable experience of working in an IT Service management capacity
• Proven people management skills
• Experience in managing and leading a diverse Service Desk team
• Proven ability to work independently and as a team member
• Proven track record in managing defined SLA’s and OLA’s

Responsibilities:

• Coaching of Service Desk staff
• Continuously analysing, evaluating, checking and measuring the performance of the 1st Level support staff.
• Responsible for all incidents being resolved within the defined time as per agreed business SLA
• Follow up with management both internally and externally with regards to service providers to ensure related queries / issues have been resolved timeously
• Ensure the Service Desk staff respond to customer queries and provide feedback timeously
• Actively find ways to improve customer service and encourage to act accordingly
• Provide reporting to the Service Desk Manager
• Conduct regular format quality checks to gauge quality of incident details and resolutions
• Understanding of service management disciplines and the required deliverables.
• Ensure quality and profitable services are provided by the Service Desk in accordance with the Service Catalogue and agreed SLA’s and OLA’s
• To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery
• To ensure that staff are managed effectively and comply to standing processes and procedures and based on these produce output in accordance to their defined KPI’s
• Provide an escalation point for critical support issues
• To ensure that regular PRO-ACTIVE measures are put into place daily/weekly/monthly to reduce potential user complaint areas
• Oversees day to day Service Delivery
• Management reports to be compiled on a daily/ weekly/ monthly basis
• Enforcing contractual obligations
• Manage incident life cycles from start to completion 
• Manage the data integrity of the call system
• Allocate work and staff to specific job roles and outcomes
• Appraise staff performance every 6 months
• Defining staff objectives against KPI’s
• Responsible for the provision of guidance to operational staff in the creation of work processes and procedure writing
• Maximising team productivity
• Ensuring service delivery to the business through monitoring of SLAs
• Managing and guiding staff to enable optimal service delivery
• Management of escalated incidents and communication with related teams, business and external vendors
• A strong commitment towards professional service delivery
• The ability to work in a high-pressure environment
• Excellent presentation skills and the ability to communicate effectively at all business levels
• Experience in mentoring and coaching individuals
• The ability to measure quality of calls logged (voice and incidents)
• Good planning and time management skills
• Good problem solving skills and strong attention to detail
• Creates awareness of the company's strategic objectives and their alignment to the department and objectives
• Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation
• Ensures appointments are in line with EE targets / strategy
• Develops and empowers people, recognizing and rewarding value-added performance
• Identify, manage and develop talent
• Report to customers and management on outputs and trend analysis

Closing Date: 30 April 2023

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Datacentrix requires the services of a Junior Network Engineer with experience in Aruba, HP and Cisco.
Qualifications and Experience Required:

• Matric and Network certifications
• Atleast 2 - 3 years experience in the networking environment 
• Must have driver's license and own car

Role Description:

• Manage all network hardware and equipment, including routers, switches and other network devices
• Ensure reliable network connectivity to all of the networks
• Administer all equipment, hardware and software upgrades
• Conduct research on network products, services, protocols and standards in support of network procurement and development efforts
• Perform network backups and recovery
• Monitor and test network performance and provide network performance statistics and reports
• Manage ISP and 3rd party internet connections and escalations
• Write and forward month end reports to the management team
• Perform morning checks
• Troubleshoot issues
• Write documentations
• Ensure network compliance
• Escalate calls that can not be remedied to appropriate persons in a timely manner in accordance with agreed escalation procedures
• Provide monthly statistics summarizing calls frequency, service rendered, corrective action taken, failure trends damage inflicted, etc.

Closing Date: 24 May 2023

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• Managed Talent Solutions is looking for a Junior Project Manager for one of their client based in Selby. The candidate will be responsible to manage all aspects of defining the new business model for this new product and ensuring operational readiness for all the relevant internal business lines.  The role requires diverse, multi-layered stakeholder engagement and management, both internal and external and other relevant stakeholders.  Must have managed multiple projects as the same time.

Requirement:

• Project Management qualification
• PMP certification
• Knowledge of Agile Project Development
• Required computer literacy levels in the MS Office suite and applicable Project Management Applications.
• Experience in ICT Application development
• Minimum 5 years’ experience in Project and Program management
• Experience in Payments and Banking industry will be an advantage

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• MTS's external Manufacturing client is looking for a Junior Support Engineer to be based in Brits. The position would entail working in the Manufacturing Plant and involves nightshift work.

Responsibilities

• Managing self-responsibility with regards to time, attendance, and quality.
• Install and configure appropriate software and functions according to specifications
• Set up workstations with computers and necessary peripheral devices
• Review clients’ proposals in terms of control systems engineering and design.
• Provide technical input for control system functional specifications.
• Design, development, and integration of MES systems.
• Development, configuration, testing and deployment of the MES solution.
• Provide technical input for basic and detail design.
• Assist in planning and reviewing of technical work and maintaining project schedules.
• Develop manuals.
• Facilitate basic training of operators during the handover phase.
• Offer technical support on control system equipment.
• Good understanding of standards to evaluate the quality of installed systems.
• Perform point to point wiring and functional checks.
• Commissioning of IT equipment

Minimum Requirements:

• 2-3 Years' ICT Support experience (Manufacturing industry advantageous)
• SQL
• VMware
• Knowledge of IT hardware e.g. PC’s, Printers,  Servers, Virtual Servers, PLC’s, Routers.
• Programming languages – any form of knowledge in programming
• Willing to work nightshift

Beneficial:

• Knowledge of Databases e.g. ORACLE
• Primary responsibility includes the support, development, configuration, integration, testing, and deployment of Manufacturing Execution Systems.  
• Manufacturing experience
• PLC understanding
• Knowledge of networking systems e.g. Ethernet, TCP/IP, Networking, AD, SNMP, OPC, Wi-Fi.
• Shopware
• Wonderware

Closing Date: 30 April 2023

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• Datacentrix is looking for a certified MCSE First Line Support Engineers to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements.

Key Skills / Competencies/Qualifications

• The latest Microsoft MCSE qualification is mandatory for this role.
• Vendor Accredited Platform certification is required, Microsoft and Citrix.
• Previous desktop support experience is an advantage.
• 2 year previous IT Service Desk experience
• Excellent data capture and typing skills
• Must be able to use all Microsoft Office applications.
• Must show excellent communication, analytical and troubleshooting skills
• Previous experience with a Service Desk Application
• Must show a good understanding between Software, Application and Infrastructure components in an IT environment
• Must understand the concept of an SLA and OLA

Responsibilities:

• The First Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the company’s Call Management System.
• Required to ensure that every opportunity that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined per customer
• The First Line Support Engineer must analyse the reported fault and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. Should the problem not be resolved, the First Line Support Engineer must ensure that the request is correctly and efficiently assigned to the correct resolver group.
• A key responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve a reported fault.
• Attentiveness and excellent communication is required from an Engineer at all times.
• The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity.
• The First Line Support Engineers are required to document in detail the resolutions and fixes used in order to ensure that this advice can be used for future reference.
• The First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused and must strive to return the customer to a working state.
• Ensure the user is issued with a reference number for every incident logged.
• Responsible for the Hand-over all incidents to the next shift for further resolution.
• Required to adhere to all Service Desk and Client specific processes
• Ensure that 98% of all calls are answered within 30seconds
• Accountable for effective, detailed and accurate request capturing
• Accountable to confirm customers’ information
• Update the call at least once a day with all correspondences and actions to ensure a complete audit trail for future reference
• Provide professional and efficient communication between the business and the customer
• Ensure that the call classification matches the call description
• Ensure that a detailed activity history is entered into each call
• When re-assigning priority 1 and priority 2 calls to other groups, it must be followed by email or telephone call
• Adherence to the Call Lifecycle Management Processes and Procedures
• Log all service requests and incidents received within 15 minutes
• Provide a professional and efficient communication between the business and the customer
• Ensure the call classification matches the call description

Closing Date: 30 April 2023

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• Managed Talent Solutions is looking for a Project Manager for their mining client.  You must have experience of management of data and analytics projects, experience of working on projects that have involved the introduction of new ways of working / processes / methodologies into a business.

Requirements:

• Bachelor’s degree, or equivalent work experience (Postgraduate Preferred)
• 5-6 years of experience in Project Management activities
• Project Management Qualification (PMP preferred)
• Highly proficient in Project Management principles, methods, techniques and tools
• Highly numerate, with strong financial management
• Strong supplier & people management skills
• Agile/SCRUM (Certified SCRUM master preferred)

Role purpose:

• Build and manage the end-to-end project plan, and monitor/report progress. Effectively manage scope and dependencies. Identify risks and issues and proactively resolve/mitigate them. Ensure that the project is delivered to time, cost and quality
• Ensure that business outcomes are defined, approved, and delivered. Be responsible for benefits realisation, and ensure that benefits are delivered in the best way possible
• Support strong governance, aligned with the overall governance, and ensure that timely decisions are taken.
• Communicate regularly and effectively with project stakeholders
• This role is focused on supporting the Programme team to successfully implement and embed an innovative new agile delivery methodology within Three's data and analytics function, in collaboration with the broader business
• Support the Programme manager in the overall successful delivery of the Programme

Closing Date: 27 April 2023

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• Datacentrix is seeking an experienced National Sales Manager. The ideal candidate will have a strong background in software sales and a deep understanding of the software industry. The Sales Manager will be responsible for driving the sales team to achieve revenue targets and identifying new business opportunities in the software industry. If you have the skills, experience, and passion for sales and technology, we encourage you to apply for this exciting opportunity.

Requirements:

• Bachelor's degree in Business, Marketing, Information Technology, or a related field.
• A minimum of 5 years of experience in ICT sales, with at least 5 years in a Sales Management role.
• 5+ years of experience in Sales support (or other functional role that involves technical understanding and interfacing with Sales and clients)Proven track record of meeting or exceeding sales targets and successfully managing sales teams.
• Strong understanding of the ICT industry, including products, services, and market trends.
• Excellent communication, negotiation, and presentation skills.
• Results-oriented with strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
• Proficiency in CRM software and Microsoft Office suite.
• Willingness to travel as required for client meetings, industry events, and other sales-related activities.
• Lateral thinking – A heuristic for solving problems; you try to look at the problem from many angles instead of tackling it head-on
• Professional demeanour to interface with clients and various internal departments at the highest level
• Strong writing and verbal communications skills to clearly communicate and articulate complex technical matters so that clients are able to process the information logically and understand the advantages (value) of the proposed solution
• Ability to analyse issues and break them down into their components to make systematic and rational recommendations based on relevant information
• Understands basic internet and client/server architecture
• Excellent written and verbal communication skills
• Customer Driven
• Must have strong attention to detail
• Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place
• Process-Focused
• Good technical understanding of current leading technologies, supplies and industry terminology
• Able to prioritize under pressure and work to deadlines
• Flexible, calm and approachable ‘can do’ attitude
• Solid customer relations skills to understand client/client representatives concerns and requirements
• Ability to work well within team, supporting other team members

Responsibilities:

• The Sales Manager - ICT, will play a crucial role in driving our company's growth and success in the competitive ICT market. 
• Develop and implement strategic sales plans to achieve company revenue goals in the ICT sector.
• Lead, manage, and mentor the ICT sales team, providing ongoing support, guidance, and motivation.
• Monitor sales performance, analyze sales data, and provide regular sales forecasts and reports to senior management.
• Identify and pursue new business opportunities, while maintaining and nurturing existing client relationships.
• Stay up-to-date with the latest ICT industry trends, market dynamics, and competitor activity to inform sales strategies and tactics.
• Collaborate with marketing, product, and customer support teams to ensure seamless customer experience and alignment with company objectives.
• Develop and maintain a deep understanding of the company's products and services, as well as customer needs and preferences.
• Represent the company at industry events, conferences, and trade shows to network, generate leads, and promote the brand.
• Develop and manage sales budgets and resources to maximize return on investment.

Closing Date: 20 May 2023

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• Managed Talent Solutions's client in the construction, mining and industrial machine sector is looking for a Network Engineer with Aruba ClearPass experience on a 6 months contract (Onsite) for their client 

Work Experience

• 5-7 years’ practical IT experience with at least 5 years’ experience in networking
• At least 2 years’ experience in network design

Essential Skills

• Good understanding of network architecture, design principles and topologies (across all areas of LAN, WLAN, WAN, SD-WAN and WiFi networks)
• Good understanding of firewall technologies and related industry technology developments
• Understanding of network security principles and concepts
• Good ITIL knowledge

Good technical knowledge of:

• Aruba ClearPass
• Aruba Wireless and Wired
• Fortinet Firewalls

Advantageous Qualifications

• Fortinet certifications – NSE4 or NSE5
• Aruba ClearPass-related certifications

Closing Date: 23 May 2023

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Job purpose:

• To support the Africa Operating Unit (AOU) Digital Services team with the orchestration of resources, governance, information, and PMO program & portfolio requirements. This involves monitoring project plans, schedules, work hours, budgets, and expenditures, organizing and participating in stakeholder meetings, to ensure those project & program deadlines are met in a timely manner. This role will be required to enable multiple projects across the IT Portfolio supporting the AOU on its Digital Transformation Journey.

Key responsibilities:

Area: Portfolio Coordination

• Maintains and monitors Portfolio delivery plans, project schedules, work hours, Organizing, attending and participating in stakeholder meetings
• Liaises with all AOU Digital Services LT members to ensure status reports are provided timeously
• Documents and follows up on important actions and decisions from meetings
• Establishes project cadence and ensures adherence thereof
• Ensures projects adhere to frameworks and all documentation is maintained appropriately for each project
• Chairs and facilitates meetings where appropriate and distributes minutes to all project team members
• Coordinates budget activities, tracks expenditure, processes invoices and payments
• Manages project risks and issues as they arise and collaborates with senior business roles as required to resolve them
• Provides administrative support to AOU Digital Services LT members as required

Area: Document Management

• Managing and controlling project documents, such as form templates, meeting minutes, reports, plans and schedules
• Safeguarding version control to ensure project decisions are based on the most current information
• Administering the document management system to keep content organized and user friendly

Area: Communication and Reporting

• Distributing information to project teams and other stakeholders that are impacted by projects
• Prepares required presentation materials for meetings
• Oversees the establishment, creation and distribution of project-related reports, including project status, resource availability and cost management
• Collects data, updates reports and sends out communication to track and manage stakeholder information

Area: Budget Management 

• Manage and execute P2P process for run and project spend for the AOU Digital Services function
• AOU Digital Services Department Budget and Cost Management Reporting

Area: Stakeholder Management

• Maintain and build relationships with Finance and Procurement to support the Financial Management and Contract Management processes, respectively

Area: Governance

• Set governance standards, stage gates and artefacts to use across programs and projects based on the initiative classification
• Plan and execute project and program audits to ensure all governance alignment and PMO standard adherence to manage risk and responsible resource utilization

Understand the different project methodologies and should be able to support and champion a preferred methodology on a project
Qualifications:

• Relevant post-high school qualification essential (preferably in IT or Project Management)
• CAPM or other Project Management certification advantageous
• Agile related certifications advantageous

Experience:

• Minimum 5 years experience in a similar role, 8 years experience in the PMO space (Project administrator, project manager etc.)
• Experience working as a Project Administrator / Coordinator or Scrum Master / Project Manager on projects with small teams
• Experience in project management and business analysis
• Experience in coordinating supporting financial management processes
• Experience using project management tools such as MS Project, Azure DevOps, Jira etc
• Experience in Agile delivery approach advantageous – SAFe or Scrum

Competencies:

• Appropriate project management and/or business analysis training/qualifications are preferred (PMP/PMIBOK, BCS/ISEB diploma, IIBA certification, etc.)
• MS Office & DevOps
• Project Administration
• Project Coordination
• Business Writing Skill
• Problem Solving and Analytical Skill
• Attention to Detail
• Has worked in and feels comfortable with international, virtual, multi-cultural, multi-disciplined, and high-performance working teams.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity.
• Commitment to Mastercard Foundation’s values and vision
• Ability to travel 20% of the time as required

Closing Date 12 May 2023

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• Datacentrix is looking to appoint a Pre-Sales Specialist, the candidate will be required to work closely with sales teams in providing them with clerical support to ensure that the products being offered can be tailored to meet the customers’ requirements. 

Qualification and Experience Required:

• Matric plus IT Diploma/Degree
• 2 - 4 years experience working within a technical pre sales position.
• Must be a subject matter expert with extensive software systems experience.
• An ability to communicate technical information to non-technical staff in a way that is easy to understand.

Key Performance Areas
Customer Experience/Satisfaction:

• Work closely with the sales team in the area of product suitability and service delivery expectations
• Advise on bid / no bid decisions based on technical and commercial considerations
• Articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Support sales efforts with in-depth product and business knowledge
• Maintain a thorough knowledge of the company’s products and service offerings and methodologies
• Work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Work with the post-sales team in handing over any pre-sales efforts
• Represent the company in a professional manner and build good relationships with clients to the company’s benefit
• Producing detailed costings for customers and ensuring the contract is profitable.
• Customer Engagement – See customers regularly.
• No customer issues.
• Ensure that customers proposals are correct and of high quality, register projects effectively and early.
• Identify targets accounts and drive into them.

People Management/Development:

• Participate with your Account Managers in order to get close to customers.
• Work with vendors to find new opportunities.

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Education requirement:

• B. Eng. degree (NQF 7) (Electrical / Electronic / Computer / Mechanical / Chemical / Industrial / Metallurgical Engineering)
• Software programming, data analysis, statistics, artificial intelligence / machine learning qualifications will be advantageous
• Any process-specific training or qualifications will be advantageous
• Any management qualification will be advantageous

Required Experience:

• At least 2 years of relevant management experience
• At least 5 years’ experience applying mathematics / statistics / engineering fundamentals to improve industrial processes
• At least 5 years’ experience working in the heavy industry, preferably in the steel industry
• At least 4 years’ experience in the use of process models. A first principle understanding of process models
• Strong mathematical, analytical, and statistical skills to be self-reliant
• Project management experience
• Experience in stakeholder and vendor management
• Experience in working with data bases and data processing
• General knowledge of Digital Transformation, such as the following

Key Responsibilities:

Management of Process Models CoE:

• Implementation of strategy
• Performance management
• Knowledge management
• Model-related risk management
• Communication
• Safety compliance management
• Regulatory compliance
• Succession planning
• Support and maintenance of existing process models – It is expected that the manager of the Process Models CoE will also do technical specialist work

General technical responsibilities:

• Evaluation and sourcing of new process models from within the ArcelorMittal group or 3rd party suppliers
• Commissioning and implementation of new models
• Designing, developing, and implementing in-house models
• Supporting strategic initiatives
• Simulations
• Economic evaluations and process data studies related to process/business improvement
• Liaising with management, R&D, engineers, technicians, and plant operators. 
• Standardisation where applicable
• Plant / process operational support
• Training and assisting model users
• Maintaining model-related documentation (functional specifications, technical specifications, user manuals, maintenance manuals, model parameters

Closing Date: 30 April 2023

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• Datacentrix is seeking a Project Manager with 7-10 years of proven Project Management experience within a Digital Solutions environment.  He/She will be responsible for the coordination and completion of projects on time within budget and within scope. The successful candidate will oversee all aspects of projects, ensure adherence to the defined governance processes, ensure project deadlines are met, assign responsibilities and monitor & summarize progress of project(s) assigned.

Requirements:

• Matric or Grade 12
• Bachelors-degree or suitable Business Analysis Qualification – preferred.
• PMP, PMBOK or Prince2 certification.
• 7-10 years experience in IT projects.
• Accurately prepares written business correspondence that is coherent, grammaticallycorrect, effective, professional and engaging.
• Promotes active listening with team members.
• Contributes appropriately to strategic conversations.
• Understanding of Information Technologies.
• Understands basic Internet and client/server architectures.
• Own reliable vehicle and valid driver’s license.

Overall Responsibilities:

• To perform be able to perform as a Professional Service consultant in both roles as required by the workload at any given time.
• To drive thought leadership in Business Analysis and guide others accordingly.
• To facilitate the Project Office process executed by a junior resource.
• Define project scope, goals, plan and deliverables that support business goals in collaboration with Programme Manager and stakeholders.
• Identify client organization's business strategy, requirements and opportunities.
• Analyze and Document required business or function; requirements containingprocess, information and data.
• Define test conditions, develop accurate and test plans with clearly defined acceptance criteria as well as facilitate and or Conduct testing.
• Coordinate in enforcement of project deadlines and schedules and adhere to projectstandards.

Closing Date: 17 May 2023

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Required Qualifications & Experience

• BSc Degree (NQF 6/8 or NQF 7/10) or M-Dip (NQF 7/8 or 8/10) or M-Dip/M-Tech (NQF 7/8 or NQF 8/10) in Computer Science
• SAP certification and/or SAP support experience and/or SAP Trainer experience and/or SAP Super User experience – In the Plant Maintenance space
• A strong understanding of ABAP coding and Software development in General, will be an added advantage
• 3 years relevant experience in the specific Business Process Environment (Enterprise Asset Management/Plant Maintenance)
• 4 years relevant experience in the SAP PM ERP environment
• ABAP development experience will be advantageous

Key Responsibilities

• Manage Customer Satisfaction
• Expert knowledge and custodian of specific SAP and other applicable applications in the Plant Maintenance domain, including supporting utilities, related systems and Cross module integration and support
• Service Level Management – adherence to Service levels as agreed between IM and its stakeholders
• High-level specification of technical enhancements or new developments
• Maintenance and development requests (exploration, business case, approval process, planning, design, configuration, testing and implementation)
• Communication of change to users
• Adherence to standards
• Continuous Improvement drive and efficiency of Support within ArcelorMittal South Africa
• Population of a solution database to improve turnaround of maintenance and support logs
• Interaction with 3rd party suppliers and management of the quotation and approval process
• Continuous exposure and participation in new technology introduction
• Participation in Special Interest Groups and other local expert groups

Closing Date: 30 April 2023

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• Datacentrix is looking for team player that can work with our commercial and public sector account teams to uncover, develop and close cybersecurity and network support opportunities with our customers. 
• You will be working with the leading brands, mostly number one or two globally, where we also hold top-tier partnerships in South Africa or Africa. We strive to offer an MSSP option on all our products, but our flagship product remains our Next-Generation Security Operations Centre.

Mandatory Requirements for this role:

• Matric and Cybersecurity certifications
• 5-8 years proven cybersecurity sales experience;  
• Ability to present both in person and virtually to C-Level roles. 
• Understand integrations of multi-vendor solutions and products to drive value proposition for customers;
• Unlock opportunities within customer networks;
• Find best fit for purpose solutions for customers, with a focus on Managed Services;
• Great communicator;
• Consultative sales experience in cybersecurity and networks;
• Awesome presentation ability;
• Good technical writer, but with a business view;
• Team player that can lead strategic customer engagements with related business units;

Closing Date: 27 April 2023

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• A Cape Town client is in need of a C#.Net Senior Application Developer on a 24 months fixed term contract to take full responsibility to understand and interpret business requirements into well-designed technical solutions within a DevOps environment. You must be able to work with the latest technology and applicable frameworks. Lead and mentor the developers and drive implementation of technical solutions and resolution of software defects that arise. The senior application developer must also ensure that a high level of security focus is embedded in the SDLC process.

Qualification / Education Required

• Tertiary Degree/Diploma in ICT
• 10 plus years’ software development experience and broad range of development technologies/products, standards, tools and methodologies.
• Experience in application configuration, maintenance and support

Advanced experience in the following:

• C# and .Net Core; MS SQL
• REST, JSON, SOAP, XML
• MVC, MVVM, UML and Visio
• ReactJs/Blazer, jQuery, NodeJs
• MicroServices
• Code scanning tools like SonarCloud
• Advanced Agile experience
• Experience in Azure DevOps Services
• Experience with Unit and Performance testing
• Experience in leading developers
• Coordination and leadership skills
• Strong verbal and communication skills

Desirable requirements

• ITIL
• GraphQL
• Mobile development experience (Android, Xamarin Forms)
• Supervision / Control / Influence
• Under guidance and evaluation of Application Development Manager
• Within general guidelines or functions as defined in the job description

Closing Date: 31 May 2023

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Purpose:

• To develop, support and enhance Applications using a variety of tools and methology. To assist in establishing, maintaining and expanding the DevOps practices using Azure tools.

Key tasks:

• Translate business needs to technical specifications
• Design, build and deploy applications
• Conduct unit testing and troubleshooting
• Evaluate and improve Development standards
• Collaborate with teams to integrate systems
• User management
• Security management
• Develop and update technical documentation
• Debug, monitor and troubleshoot applications
• Create and maintain of CI/CD pipelines

Key dimensions:

• The incumbent will be expected to manage an entire project (SDLC), meeting with stakeholders, providing critical input for business decisions, delegate tasks to team members, providing effective cooperative development (JAD). This might require traveling for meetings and workshops as the company landscape is vast.

Qualifications:

• An undergraduate qualification (Bachelor's degree or equivalent) in the relevant IM discipline and/or Technical competencies and certification with relevant years of experience in a similar role.

Experience:

7+ Years’ experience relating to:

• Mining Industry or Performance Management Systems experience is preferred
• Electronic engineering background (Advantage)
• IOT(Advantage)
• DevOps practices
• Software development practices

Behaviours:

• This role requires a service-oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes

Closing Date: 12 May 2023

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• Managed Talent Solutions is looking for a Network Engineer on a contract basis for their client in the mining sector.  You must have an understanding of Cisco structure.

Experience Required:

• Wireless Cisco and LAN experience
• Technical knowledge and need resource who is hands-on, in documenting standards
• Must have leadership ability
• Must be able to travel to mines where and when required
• Understand network switches and routers
• CCIE qualification is highly advantageous

One position based in Venetia mine, Limpopo
One position based in Rosebank, Gauteng

Closing Date: 28 April 2023

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• Datacentrix is looking for a Senior Software Developer to based at one of our client. The Senior Software Developer must have experience in application design, development, and testing. Write specifications and design, building, testing, implementing, and supporting applications.  Our developers all follow an OEM, so while we use full-stack developers they must be specific to the OEM eg Open Text or now Outsystems.

Critical Requirements: Skills,  Experience & Qualifications

• Matric
• Relevant tertiary qualification such as IT Diploma/Degree
• Minimum 7 years experience in the Software Development space
• Able to work in a fast-paced environment and meet tight deadlines.

Primary Role Accountabilities

• Application maintenance and fault resolution
• Full life-cycle development, including technical documentation
• Continuous contribution to enhancing the team knowledge base
• Translate software requirements into concise and robust programming code

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• Managed Talent Solutions is looking for a Server Engineer with strong Hyper-V experience on a 6 months' contract for an external mining client in Cape Town. You will form part of a team of infrastructure engineers that overlook and provide critical (L3 and L4) support to data centres across the African region.

Minimum Requirements

• Hyper-V - 5 to 10 Years experience (VMWare experience with understanding of Hyper V could be considered)
• Enterprise size Hyper-V Failover cluster experience – 5 + years Beneficial
• Fiber channel Storage, Server, and zoning experience – 2 to 4 years
• Enterprise Storage/SAN management – 2 to 5 years
• Enterprise size backup solution experience – 2 to 4 years
• Microsoft server (virtual/physical) manage and troubleshooting – 5 to 10 years
• A minimum of 5 years' experience managing high availability systems
• Broad generalist knowledge of current, certified Information Technology standards, operating systems, and implications of emerging technology trends.
• Broad understanding of IT operational related technologies such as virtualisation, storage and backups.
• Database and Converged Architecture experience advantageous.
• Knowledge of in Cloud Technologies (Azure) would be advantageous.
• Understanding of ITIL processes.

Advantageous requirements

• Microsoft SCCM (System center configuration manager) – 1 to 2 years
• On Prem Exchange – 2 to 5 years
• File Services (SMB share/Microsoft DFS) – 2 to 4 years

Closing Date: 23 May 2023

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Overview:

• We are seeking a highly skilled Implementer to configure and install software systems for our clients. In this role, you will demonstrate how newly developed software systems work to clients, and answer questions relating to implementation. You will also be required to install the software and ensure the client is satisfied.
• To be successful as an Implementation Specialist, you should be proficient in technology systems and able to work well as part of a team. Ultimately, an outstanding Implementer should demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.

Responsibilities:

• Meeting with clients following the development of software packages to collect data and other information required to customize/configure software systems.
• Creating a plan for each client, detailing the tasks that need to be completed for the timely installation of software systems and hardware.
• Communicating with clients throughout the deployment process to obtain feedback and approval.
• Reporting back to project team clients’ individual needs and specifications.
• Educating clients on how to use developed software systems and system features.
• Installing software systems and all necessary components.
• Ensuring that the project team is aware of key deliverables and project milestones

Requirements:

• National Diploma in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field.
• Proven experience working as an Implementer
• Sound technical knowledge.
• Proficiency in all Microsoft Office applications
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.
• Detail-oriented.

Closing Date: 12 May 2023

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Purpose:

• Some of the primary responsibilities of this role would include owning, tracking, analysing and resolving data flows across multiple SQL sources (tables, views, etc.), data transformation & calculations.  Data migration from various sources or systems.   Knowledge of Tableau would be advantageous.

Key tasks:

• Deployment of Data standards and procedures
• Design, Plan and develop data integration layers
• Performance tuning and optimization of data structures and built logic layers (Queries, Stored Procedures, Views, etc.).
• Deployment of Databases
• Perform development and testing.
• Perform ad-hoc data extractions and imports
• Build and publish ad-hoc reports
• Design, plan and develop data structures for new in-house development projects
• Perform Data migrations between servers and databases
• User management
• Security management
• Enforce and entrench data governance rules and procedures.
• Management of Data environments
• Backup strategies
• Storage and capacity planning

Key dimensions:

• The incumbent will be expected to function within a project team, meeting with stakeholders, providing critical input for business decisions, be part of effective cooperative development (JAD). This might require traveling for meetings and workshops as the company landscape is vast.

Qualifications:

• Completed Computer Science Diploma/Degree, or other relevant qualification.
• Completed Matric (Grade 12)
• Valid RSA Driver’s License

Experience:

3-6 Years’ experience relating to:

• Advanced Database experience (MS SQL 2005, 2008, 2012)
• Advanced Reporting experience (MS SSRS 2005, 2008,2012)
• Advanced ETL experience (MS SSIS 2005, 2008, 2012)
• Advanced SQL Server configuration / optimization capabilities
• Advanced IT skills to support hardware, software and understanding of networks (LAN / WAN)
• Apply and Implement Best Practice Techniques while developing.
• Moderate system analysis skills

Beneficial Experience in:

• MS SQL 2000 knowledge and experience
• Engagement with Power BI / Tableau Reporting tools
• Collibra

Behaviours:

• This MS SQL Server Data Developer role requires a service-oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the business requirements, establishing and maintaining communication within the project teams to keep them updated with status of their requests, initiating and performing changes on systems (Dev. Test, Pre-Prod & Prod) and proactively escalating any issues that cannot be resolved within the established timeframes.

Closing Date: 19 May 2023

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Role summary:

• To ensure enterprise-wide coordination and delivery of OT (Operational Technology) Infrastructure related work.
• Planning and analysis of all OT technical systems in company with a strong focus on project delivery, networks, and back-office management in the Operational Technology environment.

Key tasks:

• Translate high-level business requirements into technical specifications
• Software development background
• Applies technical and business process knowledge and serves as an expert in terms of recommending and driving technical and process improvements.
• Analyzing current applications
• Explain technical terms and application to non-technical staff
• Provide the necessary technical documentation.
• Review project activities for compliance with procedures and standards.
• Contributing to the Software development lifecycle
• Analysis of current and future processes/systems.
• Perform additional duties as assigned by management.
• Application Testing

Qualifications:

• Completed Grade 12
• Relevant Information Technology Certifications/Qualifications:
• Completed IT Diploma/Degree – advantageous

Experience:

• 8 years minimum relevant IT/OT technical experience

Knowledge:

• Strong understanding of project methodologies
• Broad range of exposure to various technical environments
• System analysis and integration.
• Orchestrate documentation of procedures, standards and activities.
• Information processing principles, methods and procedures
• Knowledge of Cisco / Wireless Mesh architectures
• Propose workable solutions and improvements.
• Communicate effectively orally and in writing
• Ability to effectively use judgement
• Ability to lead, develop and motivate other team players

Behaviours:

• Demonstrates curiosity and interest about the mining industry
• Engages people and delivers plans
• Implements change plans
• Builds support
• Actively brings people together to deliver work
• Understands self and is aware of own impact on others
• Makes decisions using both a sense of what is correct and logical
• Sets high personal performance standards
• Understands how value is created

Closing Date: 12 May 2023

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Purpose:

• The purpose of Global Information Management (IM) is to enable the delivery of business processes, communication, collaboration and knowledge management through the deployment, support and maintenance of enterprise IT/OT technology, infrastructure, applications and Mine Technical systems.
• The Technical Delivery Lead manages, guide and advice techincal resources, vendors and projects.
• Oversee all techincal delivery of application development and development governance of operational and capital teams. Set deadlines, assign responsibilities and monitor technical resources.
• The successful candidate will work directly with different stakeholders to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments to ensure all aspects of each project are compatible and will hire new talent as needed to fulfil client needs.
• May require a bachelor's degree and 4-6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices and procedures. Rely on limited experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Typical tasks:

• Coordinate internal resources and third parties/vendors for the flawless execution and techincal governance of software development projects and tasks.
• Managing in-house development products and resources from design to production
• On-board of Vendors and resources for application development projects and products
• Manage the maintenance, support and enhancements of applications
• Engage with infrastructure teams for the best performance of applications
• Engaging with different stakeholders to provide best possible solution for business requirements.
• Code reviews, SonarQube analysis and Coding Governance overview and process management.
• Devops and managing of the Devops process and resources.
• Provide Technical input and advice to Project Managers, Analysts and Specialists.
• Research new technology and governance processes.
• Create technical roadmaps for the different development teams and projects.
• DevOps and continuous deployment governance and DevOps team management.
• Review and manage processes, vendors and solutions.
• Involved in the architecture design and governance process.

Knowledge and qualifications:

Formal qualifications:

• An undergraduate qualification (Bachelor's degree or equivalent) in the relevant IM discipline and/or Technical competencies and certification with relevant years of experience in a similar role. Project Management Professional (PMP) / PRINCE II certification is a plus

Role-specific knowledge:

• Proven working experience in managing software developers and other techincal resources
• Code reviews, SonarQube analysis and Coding Governance overview and process management.
• Provide Technical input, guidance and roadmaps to various type of software apllications
• Agile software development
• DevOps
• Scrum Certified
• Wide knowledge of existing applications to ensure all new development will not be rework but will add value on its own or otherwise extend functionality on existing applications

Closing Date: 12 May 2023

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Purpose:

• To develop, support and enhance Applications using a variety of tools and methology. To assist in establishing, maintaining and expanding the DevOps practices using Azure tools.

Key tasks:

• Translate business needs to technical specifications.
• Design, build and deploy applications
• Conduct unit testing and troubleshooting
• Evaluate and improve Development governance & standards incl. Code reviews.
• Collaborate with teams to integrate systems.
• Manage Azure DevOps projects (branching strategies and policies)
• Manage project compliance with governance.
• Mentor junior and intermediate developers
• User management
• Security management
• Develop and update technical documentation
• Debug, monitor and troubleshoot applications
• Create CI/CD pipelines for Azure and on-prem environments
• Assist with bringing Azure resources up to par with company policies.
• Work on a wide variety of languages and frameworks

Key dimensions:

• The incumbent will be expected to manage an entire project (SDLC), meeting with stakeholders, providing critical input for business decisions, delegate tasks to team members, providing effective cooperative development (JAD). This might require traveling for meetings and workshops as the company landscape is vast.

Qualifications:

• An undergraduate qualification (Bachelor's degree or equivalent) in the relevant IM discipline and/or Technical competencies and certification with relevant years of experience in a similar role.

Experience:

10+ Years’ experience relating to:

• Time and Attendance experience
• Re-write and modernization of applications.
• Application Development
• DevOps practices
• Software development practices
• IOT

Behaviours:

This role requires a service-oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes

Closing Date: 12 May 2023

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• We are looking for a Technical Team Lead with ISP background experience. The Team Lead will be required to manage and coordinate the technical team, ensuring installations and support are done on time, on a “first-time right basis” and exceeding customer expectations. Developing and implementing IT policy and best practice guides for the organization. Track the performance of the teams and individuals within the Technical Department to ensure KPIs are met. Implement new technologies and products in a controlled manner ensuring handover to support staff ensuring an excellent support experience. Manage escalations, both customer and network issues. Report to management the status of the network and critical customer issues.

Qualifications:

• IT Diploma/Degree
• Incident Management and Change Management Experience (Required)
• CCNA or equivalent experience
• At least 5+ years of experience in an IT Team Management Role (Required)
• ITIL Certified (Beneficial)

Critical Requirements:

• Have a strong understanding of LAN, WAN and VoIP technologies and standards
• Be analytical, structured and precise in their work with emphasis on attention to detail
• Able to communicate at all levels: with IT Directors, IT staff and clients
• Positive, have a go-getter attitude and be prepared to work after hours
• Systems & Product Development – be able to present and implement system enhancements and new products that drive business growth
• Strong written and oral communication skills
• Excellent problem-solving and project management experience
• Strong planning skills and capabilities
• Experience in managing multiple teams

Role Accountabilities:

• Installations/work is done on time and first time correctly
• Identifying and act on opportunities to improve and update software and systems
• 99.99% network uptime
• Oversight of major IT projects including system updates, upgrades, migrations and outages
• Identifying opportunities for team training and skills advancement

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• Our client is looking for a Training Coordinator - ERP SAP S4 Hana on a 12 months contract wit strong understanding of ERP training content. The Training Coordinator role is to provide training coordination and support within the projects of the IM Global function and specifically the IM separation project.

Qualifications and experience:

• Tertiary qualification in Business, Education, IT or related fields.
• 3 - 5 years in IT training management.
• Strong Project Management knowledge and skills.
• End-to-end project management/coordination experience.
• Experience coordinating training for a large program.
• Managing diverse stakeholders.
• Strong understanding of ERP training content.
• Moderate Systems Analysis skills.
• Knowledge and Experience with SAP Enable Now will be advantageous.

RESPONSIBILITIES FOR THIS ROLE

• Responsible for identifying, defining, planning and managing of training programs for business users. The Training Coordinator will oversee the matching of curriculums, programs, platforms and content to the needs of the respective business functions and stakeholder groups, manage development of training content by the identified service providers and manage the overall training delivery process.

Tasks:

• Stakeholder management to ensure training needs are met.
• Review Training Needs Analysis and other business input to understand training needs.
• Match curriculums, programs, platforms and content to the needs of the respective business functions and stakeholder groups.
• Review curriculum outlines and update training plans
• Document key decisions regarding training plans and content (inclusive of specific training approaches and identified service providers)

Coordinate the planning, design and development of training material to close gaps.

• Ensure documents are prepared and reviewed as per schedule.

Manage and coordinate overall training delivery inclusive of planning, scheduling and tracking of training delivery.

• Report on training progress.
• Support tracking of training and updating of progress against training paths.
• Provide the interface between training service providers and business.
• Mitigating training risks, proactively managing identified risks/ issues.

Core outputs:

• Training gap analysis
• Training curriculum management
• Training planning and delivery management
• Training reporting
• Effective customer service and stakeholder engagement
• Effective coordination
• Effective problem-solving methodologies
• Effective communication

Closing Date: 12 May 2023