Open Positions at Road Accident Fund

Developmental outcomes and deliverables for the respective programmes will include, but not be limited to the ones below:

• Motor Vehicle Accident Processes and Procedures.
• Customer Service.
• IT Support.
• Hardware Maintenance and Repairs.
• Computer/ System Network Support.
• Unix.
• Citrix.
• Windows.
• Telecoms.

Qualifications and other Requirements:

• Certified copy of Grade 12/ NQF 4 level Certificate.
• Certified copy of B Degree in Information Technology or academic transcript.
• Applicants in their final year of study must submit their latest semester academic results available at the time of their application. 
• Certified copy of your ID.
• Your CV and motivational letter.

Behavioural and Technical competencies required:

The successful candidate will be required to display the following competencies in this role:

• Planning, Organising and Coordinating.
• Personal Mastery.
• Judgement and Decision Making.
• Ethics and Values.
• Client Service Orientation.
• Resilience.
• Written and verbal communication skills.
• Attention to detail and analytical skills.
• Basic computer literacy in MS Office.

Roles and Duties:

• Ensure that all Technology and Digital modules of the development programme are completed within the specified timeframe.
• Adhere to organisational policies, standards and procedures.
• Capture and report information.
• Report and communicate ideas and recommendations.
• Ensure effective team relationships and support.
• Build and maintain partnerships and relationships with all stakeholders within the business and communities.
• Engage relevant stakeholders to gain the necessary business and community context.

go to method of application »

Developmental outcomes and deliverables for the respective programmes will include, but not be limited to the ones below:

• Motor Vehicle Accident Processes and Procedures.
• Call Centre Management.
• Customer Experience Management.
• Customer Service Management.
• Customer Interaction and Relationship Management.
• Customer Recovery Management.
• Quality Management.
• Workforce Planning.
• Customer Analytics.

Qualifications and other Requirements:

• Certified copy of Grade 12/ NQF 4 level Certificate.
• Certified copy of your B Degree in Customer Service/ Customer Management related qualification or academic transcript.
• Applicants in their final year of study must submit their latest semester academic results available at the time of their application. 
• Certified copy of your ID.
• Your CV and motivational letter.

Behavioural and Technical competencies required:

The successful candidate will be required to display the following competencies in this role:

• Planning, Organising and Coordinating.
• Personal Mastery.
• Judgement and Decision Making.
• Ethics and Values.
• Client Service Orientation.
• Resilience.
• Written and verbal communication skills.
• Attention to detail and analytical skills.
• Basic computer literacy in MS Office.

 Roles and Duties:

• Ensure that all Customer Experience modules of the development programme are completed within the specified timeframe.
• Adhere to organisational policies, standards and procedures.
• Capture and report information.
• Report and communicate ideas and recommendations.
• Ensure effective team relationships and support.
• Build and maintain partnerships and relationships with all stakeholders within the business and communities.
• Engage relevant stakeholders to gain the necessary business and community context.

go to method of application »

Developmental outcomes and deliverables for the respective programme will include, but not be limited to the below:

• Motor Vehicle Accident Claims Processes and Procedures.
• Actuarial Quantum of Damages in terms of Loss of Income and Loss of Support.
• Professional Actuarial Report Writing.
• Actuarial Data Management and Investigations.
• Actuarial Forecasting Model Development.
• Actuarial Liability Valuations.
• Revenue Forecasting Models.
• Analytical Root Cause Analysis.

Qualifications and Other Requirements:

• A certified copy of your Grade 12 or NQF 4 level certificate.
• A certified copy of your Bachelor’s Degree in Actuarial Science, Mathematics, Statistics, Data Science related qualification or academic transcript.
• Applicants in their final year of study must submit their latest semester academic results available at the time of their application. 
• Certified copy of your ID.
• Your CV and motivational letter.

Behavioural and Technical Competencies Required:

The successful candidate will be required to display the following competencies in this role:

• Planning, Organising and Coordinating.
• Personal Mastery.
• Judgement and Decision Making.
• Ethics and Values.
• Client Service Orientation.
• Resilience.
• Written and verbal communication skills.
• Attention to detail and analytical skills.
• Basic computer literacy in MS Office.

Role and Duties:

• Complete all Actuarial Analysis and Quantification modules of the development programme within the specified time frame.
• Adhere to organisational policies, standards, and procedures.
• Capture and report information as required.
• Report and communicate ideas and recommendations effectively.
• Foster effective team relationships and provide support to colleagues as needed.
• Build and maintain partnerships and relationships with stakeholders within the business and communities.
• Engage with relevant stakeholders to gain necessary business and community context.

go to method of application »

Developmental outcomes and deliverables for the programme will include, but not be limited to the below:

• Motor Vehicle Accident Processes and Procedures.
• Medical Tariffs.
• Medical Advisory.
• Clinical Research Protocols.
• Medical Policy and Research.
• Medical Bill Review.

Qualifications and Other Requirements:

• A certified copy of your Grade 12 or NQF 4 level certificate.
• A certified copy of your Bachelor’s Degree (BSc) in Health Sciences/Nursing/Pharmacy related qualification or academic transcript.
• Valid registration with relevant statuary body (SANC, SAPC, HPCSA etc.).
• Applicants in their final year of study must submit their latest semester academic results available at the time of their application. 
• Certified copy of your ID.
• Your CV and motivational letter.

Behavioural and Technical competencies required:

The successful candidate will be required to display the following competencies in this role:

• Planning, Organising and Coordinating.
• Personal Mastery.
• Judgement and Decision Making.
• Ethics and Values.
• Client Service Orientation.
• Resilience.
• Written and verbal communication skills.
• Attention to detail and analytical skills.
• Basic computer literacy in MS Office.

Role and duties:

• Complete all Medical Advisory and Risk Management modules of the development programme within the specified time frame.
• Adhere to organisational policies, standards, and procedures.
• Capture and report information as required.
• Report and communicate ideas and recommendations effectively.
• Foster effective team relationships and provide support to colleagues as needed.
• Build and maintain partnerships and relationships with stakeholders within the business and communities.
• Engage with relevant stakeholders to gain necessary business and community context.

go to method of application »

Developmental outcomes and deliverables for the respective programmes will include, but not be limited to the ones below:

• Motor Vehicle Accident Processes and Procedures.
• Data Security.
• Identity and Access Management.
• Cloud Security.
• Network Security.
• Application Security
• SAP Security.

Qualifications and other Requirements:

• Certified copy of Grade 12/ NQF 4 level Certificate.
• Certified copy of Degree in Information Technology, majoring/ exposure to IT Security related qualification or academic transcript.
• Applicants in their final year of study must submit their latest semester academic results available at the time of their application. 
• Certified copy of your ID.
• Your CV and motivational letter.

Behavioural and Technical competencies required:

The successful candidate will be required to display the following competencies in this role:

• Planning, Organising and Coordinating.
• Personal Mastery.
• Judgement and Decision Making.
• Ethics and Values.
• Client Service Orientation.
• Resilience.
• Written and verbal communication skills.
• Attention to detail and analytical skills.
• Basic computer literacy in MS Office.

Roles and Duties:

• Ensure that all Technology and Digital modules of the development programme are completed within the specified timeframe.
• Adhere to organisational policies, standards and procedures.
• Capture and report information.
• Report and communicate ideas and recommendations.
• Ensure effective team relationships and support.
• Build and maintain partnerships and relationships with all stakeholders within the business and communities.
• Engage relevant stakeholders to gain the necessary business and community context.

go to method of application »

Developmental outcomes and deliverables for the respective programmes will include, but not be limited to the ones below:

• Motor Vehicle Accident Processes and Procedures.
• Storage and Back-up.
• Demand and Monitoring.
• Citrix System.
• Cloud Migration.
• Unix System.
• Windows.
• Exchange.
• Networks
• Telecoms.

Qualifications and other Requirements:

• Certified copy of Grade 12/ NQF 4 level Certificate.
• Certified copy of your B Degree in Information Technology, majoring/exposure to Network and System Administration or Applications Development disciplines related qualification or academic transcript.
• Applicants in their final year of study must submit their latest semester academic results available at the time of their application. 
• Certified copy of your ID.
• Your CV and motivational letter.

Behavioural and Technical Competencies Required:

The successful candidate will be required to display the following competencies in this role:

• Planning, Organising and Coordinating.
• Personal Mastery.
• Judgement and Decision Making.
• Ethics and Values.
• Client Service Orientation.
• Resilience.
• Written and verbal communication skills.
• Attention to detail and analytical skills.
• Basic computer literacy in MS Office.

Role and Duties:

• Ensure that all Technology and Digital modules of the development programme are completed within the specified timeframe.
• Adhere to organisational policies, standards and procedures.
• Capture and report information.
• Report and communicate ideas and recommendations.
• Ensure effective team relationships and support.
• Build and maintain partnerships and relationships with all stakeholders within the business and communities.
• Engage relevant stakeholders to gain the necessary business and community context.

go to method of application »

Key Performance Areas

Cybersecurity Awareness

• Program Development: Design and deploy a dynamic cybersecurity awareness program that addresses current threats, regulatory requirements, and industry best practices.
• Ensure the program is engaging and accessible to all employees, regardless of their technical background.
• Content Creation: Produce a wide range of educational materials, including interactive training modules, newsletters, videos, and presentations tailored to different roles within the organisation.
• Training and Workshops: Organise and conduct regular cybersecurity training sessions, workshops, and webinars for employees, focusing on relevant topics such as phishing, password security, and secure internet practices.
• Phishing Simulations: Plan and execute simulated phishing campaigns to assess employee vulnerability and provide targeted training to improve their ability to identify and report malicious emails.
• Feedback and Improvement: Collect and analyse feedback from training sessions and simulations to continuously improve the cybersecurity awareness program.
• Monitor the latest cybersecurity trends and threats to keep the program up to date.

Auditable Record Keeping

• Implement clear processes and procedures to guarantee the maintenance of auditable records for all security activities under your responsibility.
• Keep precise records of training and simulations.
• Ensure that records are readily available for auditing within the stipulated deadlines.

Policy Review and Implementation

• Contribute to developing and implementing departmental policy, standards & procedures, and processes.
• Keep up to date with effective policy and practice execution strategies.

Reporting

• Track and report on the progress and effectiveness of the cybersecurity awareness program to senior management, including metrics on employee participation and improvement.
• Assist in creating and submitting reports to various governance entities.
• Help establish effective reporting mechanisms for management, projects, or performance insights.
• Consistently offer progress reports and make timely submissions to aid in management decisions.

Cross Functional Collaboration

• Work closely with ICT and HR departments to integrate cybersecurity awareness into the onboarding process for new hires and to develop policies that reinforce a secure organizational culture.
• Work closely with the ICT, Legal, Compliance, HR and L&D departments to define cybersecurity awareness program that meets the organisational needs.
• Deal with inquiries and requests for information from both internal and external stakeholders related to your role.

Draft and Maintain Documented Standards, Processes and Procedures for the Team

• Create comprehensive standards, processes, and procedures for cyber security awareness.
• Keep all related standards, processes, procedures, and supporting documents up-to-date and authorised in accordance with RAF policy and governance frameworks.
• Follow RAF policies, standards, processes, and procedures diligently.

Incident Response and Remediation Management for the ICT Environment

• Support the cyber incident response team by contributing to post-incident reports and lessons learned to incorporate real-world scenarios into the awareness program.
• Thoroughly investigate incidents and apply appropriate corrective actions where necessary to address and resolve issues related to your domain.
• Act promptly to incidents and requests, ensuring resolution within the mandated time frames to comply with legal obligations.
• In the event of a security breach or incident, conduct a detailed investigation, analysis, and review to understand the root cause and impact to RAF users.
• Communicate accordingly to different stakeholders to maintain the right levels of knowledge during incidents.
• Work in close coordination with the rest of the cybersecurity and networks teams to enhance security posture.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology or related qualification.
• ITIL or COBIT will be advantageous.
• Relevant 5 - 7 years’ experience in Information Security related environment with demonstratable experience of running Cyber Awareness Programs.
• Experience with Phishing Simulation Tools such as  KnowBe4, Proofpoint, or PhishMe which allows organisations to create and send simulated phishing emails to employees.
• Experience with Cyber Awareness Learning Management Systems platforms that offer a centralised place for cybersecurity training materials, allowing for the creation, distribution, and tracking of cyber awareness courses and content.

go to method of application »

Key Performance Areas

Cryptography

• Develop encryption algorithms by designing complex algorithms that convert data into a format that can be only understood by those who possess a unique decryption key, ensuring the confidentiality of the information.
• Analyse and test security systems by evaluating existing encryption systems for vulnerabilities and perform rigorous testing to ensure that there are no weaknesses that could be exploited by cybercriminals.
• Ensure the integrity and security of data in transit and at rest by implementing cryptographic techniques, such as digital signatures and public key infrastructures (PKIs).
• Ensure that encryption practices comply with relevant laws, regulations, and industry standards related to data security and privacy.

Network Security

• Support in the design and implementation, of security measures and protocols such as firewalls, private access, intrusion detection systems, and encryption technologies to protect network infrastructure.
• Monitor network security systems and logs for signs of intrusion, malware, and unauthorised access.
• Conduct regular network assessments to identify vulnerabilities and risks. Develop strategies to mitigate identified risks and improve the overall security posture of the organisation.
• Continuously monitor network security systems and logs for irregular activities, potential breaches, and vulnerability exploits.
• Regularly review firewall settings and rules to verify correct implementation and effectiveness against unauthorised access and threats.

Incident Response and Remediation Management for Systems and Networks team

• Thoroughly investigate incidents and apply appropriate corrective actions where necessary to address and resolve issues.
• Act promptly to incidents and requests, ensuring resolution within the mandated time frames to comply with legal obligations.
• In the event of a security breach or incident, conduct a detailed investigation, analysis, and review to understand the root cause and impact. This will ensure there are strategies to prevent future occurrences.
• Document all network security and cryptography incidents or requests in the RAF incident management system.
• Work in close coordination with the cybersecurity and networks teams to enhance security protocols, respond efficiently to security incidents, and proactively work on strategies to avert potential threats in the future.

Implement Security Controls Across RAF Systems and Networks under your Control

• Verify that all requests and changes receive proper authorisation before they are implemented.
• Guarantee the implementation of controls strictly follows the RAF change control procedure.
• Detect potential security breaches both before and after control implementations.
• Develop, apply, and keep updated processes and procedures to ensure the consistent correct functioning of security solutions under your management.

ICT Security Awareness

• Advice regarding compliance with relevant legislation and regulations pertaining to the RAF Network Security and Cryptography requirements.
• Provide advice and handle enquiries relating to Network Security and Cryptography.

Monitoring, Reviewing and Reporting on ICT Security

• Manage all monitoring, reviewing, and reporting tasks for the systems and applications you oversee.
• Regularly check, evaluate, and reports on the compliance status of ICT systems and networks.
• Monitor, evaluate, and report on any potential security risks or incidents in ICT systems and networks.
• Offer advice on revisions to information systems (including user requirements, functional and technical designs, and project documentation) to ensure they align with approved security policies, standards, processes, and procedures.

Auditable Record Keeping

• Create and uphold comprehensive documentation for all monitoring and reviewing activities.
• Keep precise records of any breaches or incidents, adhering to established protocols.
• Ensure that records are readily available for auditing within the stipulated deadlines.

Policy Review and Implementation

• Contribute to developing and implementing departmental policy, standards & procedures, and processes.
• Keep up to date with effective policy and practice execution strategies.
• Create comprehensive standards, processes, and procedures for network security and cryptography.

Reporting

• Assist in creating and submitting reports to various governance entities.
• Help establish effective reporting mechanisms for management, projects, or performance insights.
• Consistently offer progress reports and make timely submissions to aid in management decisions.

Stakeholder Management

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology related qualification.
• ICT Security certificate together with a CISSP/ CEH or similar international ICT Security certification.
• Relevant 5 - 7 years’ experience in ICT Security with specialities in system and network security environment.
• Experience in symmetric and asymmetric encryption, hash functions, digital signatures, cryptographic protocols, and common algorithms (AES, RSA, SHA,).