Datacentre Server Support Engineer X2 at Datacentrix

• Datacentrix is looking for Server Engineer to provide 2nd-line support primarily within the server management and support layer but will also support complexities within the end user computing layer. The scope will extend to initial diagnosis in other components of infrastructure prior to reassignment to 3rd line support / other resolver groups.

Critical Requirements - Skills, Experience & Qualifications

• Must have Matric or Grade 12 / Required qualification MCSE or equivalent /Tertiary IT qualification
• 5 + years experience supporting datacentre environment

Primary Role Accountabilities

• Assist with escalations from 1st line support engineers
• Provide 2nd line datacentre support at the server infrastructure level, maintaining delivery within agreed service levels
• Where required, escalate to 3rd line timeously to maintain SLA commitments, ensuring to retain ownership of the ticket, sharing the detail of all actions taken to resolve, and working in collaboration with 3rd line to further remediate and resolve the incident.
• Preventative maintenance (Patch management)
• Remediate issues identified by audit and monthly reporting
• Ensure adherence to all customer and internal policies, procedures, and standards

Closing Date: 30 April 2023