Current Vacancies at Santam Insurance

What will make you successful in this role?

• Testing websites across browsers, operating systems and devices. 
• Monitoring online traffic 
• Ensuring functionality and efficiency of sites and web servers
• Manages website updates and integration with databases and servers. 
• Manage site content including a graphic image library and product catalogue using various tools including HTML and content management software.
• Utilizes SEO tools and implements organic search best practices
• Ensures compliance with ADA and privacy laws.
• Administers website security and data protection
• Defines content submission protocols

Qualification and Experience

• Bachelor’s degree in computer science, Information Technology, or related field
• Minimum 5 years of front-end website development and hosting experience
• Proven track record of handling successful projects
• Fluency in PHP, JavaScript, HTML, XML, and other programming languages
• Proficient in SEO tools, google analytics, and related software.
• Proficient in webmaster tools such as tag manager and google analytics.
• Deep knowledge in metadata, robots.txt, and speed optimization
• Excellent communication skills
• Creative, innovative, and maintains a positive work attitude

Skills

• Confident and mature communicator with the ability to engage effectively across varying levels.
• Good time management skills with ability to work effectively in a pressurised environment. 
• Empathetic and resilient team player with the ability to build and maintain good relationships. 
• Excellent planning and organising capabilities.
• Excellent writing skills and computer savvy 
• Content Management
• Ability to multitask with an unwavering attention to detail. 
• Proactive and results driven through client-focused, collaborative, and innovative solutions. 
• Strong troubleshooting and analytical abilities
• Excellent communication and teamwork skills
• Ability to generate creative ideas.
• Attention to detail and outstanding organizational skills

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JOB DESCRIPTION

• The role of the Scrum Master to support the Agile team as a team-based servant leader, who coaches, supports and reinforces the core Agile philosophy, principles and practices 
• This role will consistently collaborate with the Product Owner, outside stakeholders and other third parties, protecting the team from uncontrolled injection of work and/or changing priorities (Shields the team from outside interference).  
• This role will act as a servant leader to the Scrum Team and organisation, helping them to adopt Scrum and drive agility within Santam. 
• This role operates within the BITS environment, working on products and features that is utilised by the Santam Group.  
• BITS has introduced Agile for delivery of software projects and various teams are at different levels of maturity and thus are not at a matured state of delivery and practices.  
• The Agile methodology and its roles are also at introductory levels within the broader Santam landscape and BITS is driving adoption thereof with support mechanisms including training and various support channels and communities.

PRINCIPAL ACCOUNTABILITIES

Exhibits a Lean-Agile leadership and behaviour mindset.

• Coaches the team to embrace core Agile values, reinforcing Agile principles and practices.
• The Scrum Master ensures that Scrum practices and rules are followed and help the team adhere to Scrum values and principles. 
• Scrum Master is not expected to drive technological decisions nor its external delivery, but is required to understand the scope, quality & delivery framework of any upcoming enabler work sequencing them with the team’s delivery.
• Fosters a culture of delivery quality improvements, technical discipline, expertise by supporting relevant communities of practice

Facilitates the agile ceremonies

• Product Backlog Refinement (Main input from PO) (Facilitated by PO)
• Sprint Planning (Ensures that it takes place)
• Daily Scrum (Ensures that it takes place) / 
• Represents team at Scrum of Scrums (SoS)
• Creating transparency through metrics (through use of tools such as Jira, Confluence)
• Sprint review and End-of-Sprint (Facilitated by PO and Dev team)
• Sprint Retrospective and implement improvements that arise.  This also includes escalation to management as applicable

Agile/Scrum Team:

• Focuses on continuous improvement of team dynamics, efficiencies and performance.  Help the team deliver at a velocity that is acceptable/contracted as at the beginning of the sprint and based on the expected burn down velocity.
• Helps the team manage intra-personal conflicts, challenges, and opportunities for growth
• Escalates people problems and non-performance to line management as appropriate
• Assist the self-organising, multi-skilled Agile team to achieve its delivery goals through effective collaboration and delivery of velocity & Sprint goals, team ownership, estimation (predictability) and flow.
• Guides the team in establishing normalised US estimating and larger release features and epics 
• Help the team identify and eliminate blockers (impediments) or escalate as appropriate, and facilitating flow
• When blockers are beyond the team’s control or authority demanding support from people outside the team, the Scrum Master actively addresses these issues so that the team can remain focused
• Facilitates that the software development team members adopt the correct software engineering practices
• Liaise with stakeholders to identify any challenges and/or opportunities with regard to process improvement and work with all the relevant stakeholder to address those concerns and/or opportunities appropriately. – Scrum Master ensures that continuous improvements happen within the team and any impediments will be taken up with stakeholders
• It is expected of the scrum master to be a coach to the Dev Team and the PO as well as the rest of the organisation as applicable within the agile delivery Framework.

Supports the Product Owner:

• Helps Product Owner with planning and facilitates a vigorous intra-team dynamic and collaboration
• Facilitates the establishment of Team Working Agreements, Definition or Ready (DoR) and Definition of Done (DoD).
• Help to understand the need for clear backlog items and how to arrange the product backlog to maximise value
• Helps the Scrum Team determine the Sprint Goal.
• Finding techniques for effective backlog management and grooming

QUALIFICATIONS AND EXPERIENCE

• ±6 Years Agile experience 
• 2 - 4 years being a Scrum Master 
• Certified Scrum Professional (CSM, PSM I or similar recognised certification)
• Advantageous: Change Management, Process Management
• •A formal degree qualification is advantageous 

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What will make you successful in this role?

• The Senior Risk Surveyor is tasked with assessing risk while applying technical knowledge. Surveyors conduct detailed risk assessments on the risk, as well as provide an in-depth view to underwriters assisting them to underwrite the risk appropriately, more specifically:
• Conducting desktop and physical surveys. Review surveys & QA completed reports by all surveyors. 

KEY RESPONSIBILITIES

• The role of a surveyors is to understand all types of risks and its exposures that we write and provide a view on whether continued business is viable.  This required risk surveyors to be highly technically skilled.
• The risk information provided by the surveyors allows the organisation to determine whether the risk will be treated, tolerated, terminated, or transferred. This function is at the core of capabilities provided by the risk surveying team. The role of the risk surveyors translates Santam’s aspiration of being a risk management partner into action.
• The surveying role is a critical function within risk services. Surveyors conduct site inspections and evaluate risks based on information provided by clients, and by desktop reviews of previous surveys and information and photographs provided by clients and brokers.
• This role allows for a surveyor to work independently and to assess risks according to Santam’s and National standards.  This position may have a supervisory function in that it may need to oversee the surveyors in the risk survey setting, and provide on the job training, and do quality reviews of the work submitted.  The surveyor will work within the prescribed parameters of the role and the relevant Head Surveyor.
• This role may have a consulting function where the surveyor will be called upon to consult on risks and to provide advice to Surveyors, Underwriters, Relationship managers, Technical managers, Brokers and Clients regarding the risk and alternatives to the risk reduction requirements.
• Mentor Surveyors to provide improved survey reports and upskilling staff in the understanding of the various risks and legislation and standards.
• Closely collaborate with Property Underwriting Specialist to continuously improve Santam’s surveying capability.
• Ensure service excellence in all survey interactions for all team members.
• Conduct surveys within the required SLA.
• Achieve the agreed productivity levels.
• Provide feedback and corrections to supervised surveys.
• Provide feedback on all queries received.
• Provide the appropriate advice to clients, Brokers and internal staff as required.
• Review external survey report and provide feedback.
• Understanding all the legislative requirements/Bylaws.
• Understanding the area of operations and hazards (Geographical areas and risks associated) (Process in respect of production and the function and safety of the machinery).
• Interact with various stakeholders (distribution, operations, underwriting and intermediaries) to ensure delivery of our world class surveying competency.
• Provide feedback and comment on rational designs.
• Engage with internal and external stake holders (Broker Distribution, Operations etc.) to get buy-in and understanding of our need to survey risks and ensure effective execution of survey processes.
• Provide surveying guidance and support to all Santam Group companies including MiWay, SEM, Namibia and Specialist business as required.
• Engage with external stakeholders (brokers) to educate/ inform, where relevant, and explain survey processes or risk reduction requirements.
• Conduct Quality assessment and provide feedback to surveyors.

Qualifications & Experience

• 7+years of risk surveying or related experience
• Matric and ideally Fire Service Qualification, Technical Engineering Degree or Diploma, or relevant qualification, Minimum NQF level 4   
• Valid driver’s licence                                                                                                    
• Computer literate on Excel, Word, Presentations, etc.    
• Competency at previous level and proven competence at risk surveying with experience in retention class and exposure stipulated above.
• FPA advanced courses, risk prevention strategies and technical training for related risks e.g. advanced level - High hazard risks, thatch, etc.
• Mentorship and coaching ability

Skills and Knowledge

• Ability to learn and research.
• Ability to manage own work environment.
• Good analytical and problem-solving skills and abilities.
• Communication Skills.
• Understanding of basic fire hazards, firefighting, risk identification.
• Basic report writing.
• Use of MS Office Products.
• Use of policy information systems.
• Work in other regions.
• Capacity to operate under pressure.
• Self-starter.
• Knowledge of Underwriting and underwriting processes.
• Knowledge of the policy wording.
• Mentorship and coaching.
   

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Purpose of the role

• Identify critical learning paths, associated learning material and determine best learning mechanism.
• Design and deliver crucial knowledge capital in a medium that facilitates increased intellectual capital on a learning platform across multiple lines business within
• Operations executed for multi-function roles.
• This involves collaborating with subject matter experts and stakeholders using instructional design principles to create engaging and effective learning modules and experiences that supports the organisational needs and strategy.

Areas of Responsibility

• Conduct needs analysis assessments to determine learning and content gaps and define roadmap. Determine the appropriate instructional strategy.
• Design curriculum and course structures, including learning objectives, content, and assessments. 
• Develop detailed storyboards for digital training material, create online courses, videos, podcasts, infographics, and animations in the specific software.
• Develop detailed instructional plans and storyboards.
• Design and develop engaging and interactive learning content, associated readiness assessments, including e-learning modules, videos, quizzes, and other digital learning materials. 
• Ensure all content is relevant and kept updated timeously.
• Manage instructional design projects from inception to completion, ensuring timely delivery and adherence to budgets.
• Collaborate with subject matter experts to identify learning objectives and outcomes.
• Work closely with subject matter experts to gather content and ensure accuracy.
• Provide training and support for instructors and learners transitioning to the blended learning model on how to use instructional materials and technologies. 
• Utilize instructional technologies and tools to enhance learning experiences.
• Integrate various instructional methods and technologies to create a blended learning environment.
• Review and revise instructional materials/content based on feedback and evaluation results.
• Ensure all materials meet accessibility, usability, and quality standards relevant to business requirements.
• Stay current with trends, technologies and best practices in instructional design and educational technology/e-learning.
• Implement innovative instructional strategies to enhance learner engagement and outcomes.
• Document instructional design processes and decisions.
• Prepare reports on the effectiveness of instructional materials and interventions.
• Maintain material and ensure best practice guidelines are followed in the implementation of learning.
• Monitor and evaluate effectiveness of training to ensure optimal learning and development.

Skills

• Proven experience as a Learning Designer, Instructional Designer, or similar role.
• Strong understanding of instructional design models (e.g., ADDIE, SAM).
• Proficiency in multimedia design software (e.g., Adobe Creative Suite).
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Strong written and verbal communication skills including facilitation.
• Ability to work independently and collaboratively with diverse teams and stakeholders.
• Knowledge of assessment and evaluation methodologies.
• Familiarity with accessibility standards and best practices.
• Utilise agile project management methodologies to design, develop, and deliver high-quality learning experiences.
• Solid understanding of adult learning principles and instructional design models (e.g., ADDIE, SAM).
• Demonstrate strong instructional writing skills.

Experience and Qualifications

• Relevant B-Degree or equivalent in Learning Experience Design or related field.
• Minimum of 3-5 years of experience in instructional design, curriculum development, or a related field.
• Experience with e-learning development tools (e.g., Articulate Storyline, Adobe Captivate) and learning management systems (LMS).
• Education and training qualification (ETDP), specifically design and development advantageous.
• Proven track record in developing blended and digital learning solutions with significant business impact.

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WHAT WILL YOU DO?

• This job functions as a professional specialist and the successful incumbent will be responsible for advising and assisting Non-Motor SOS Agents with registration quality and provide them with specialist technical support. The Quality Assurance Consultant will also be responsible for deep dives, identifying trends in order to improve the business and do Evaluations on Agents calls.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
KEY RESPONSIBILITIES

• Plan and assist in conducting and reviewing accurate and objective quality evaluations 
• Qualitative and quantitative reporting (daily, weekly, monthly performance and trend analysis) forms a vital part of the job requirement.
• Ability to transcribe calls.
• Ability to search and send calls for claim purposes
• Ability to work on your own independently
• Ability to Identify that there are improvement areas
• Ability to provide a professional report in Identifying these improvement areas
• Provide feedback to Individuals and Leaders; including executive leaders.
• Reduce risks against Santam by reviewing service provider reports (like Europ Assist)
• Knowledge sharing and providing clarity with regards to any new industry regulations and guidelines 
• Ability to support front office.
• Claims Knowledge
• Claims Systems Knowledge (Claims Centre, Mainframe, ICE)
• Consistent Quality Performance and Empathy on your calls
• Being unbiased
• Being in line with the Santam Values (Integrity, Excellence Humanity, Innovation and Passion)
• Ability to manage the quality and complaints mailboxes.

QUALIFICATIONS AND EXPERIENCE

• Matric 
• Higher Grade or Pure Mathematics (Advantageous)
• Mnium 4 years’ experience in Call Centre
• Microsoft Excel (Advantageous)
• Quality Assurer Certification (Advantageous)