First Line Support Engineer at Datacentrix

• We are looking for a First Line Support Engineer to provide a single point of contact for customers to obtain support, be this via a customer-dedicated service desk or the Datacentrix shared service desk. The First-Line Support Engineer receives and responds to incidents and service requests from the customer/customer end users.  You will assess the request or incident to determine whether fulfillment/resolution can be achieved first-line and actions where first-line support is possible. The First-Line Support Engineer will escalate to 2nd or 3rd-line support within defined parameters.  The First-Line Engineer is the incident owner and manages the end-to-end lifecycle of the ticket until resolution.

Critical Requirements - Skills, Experience & Qualifications:

• Matric or Grade 12 Essential
• A+ or N+ / MCSE or tertiary IT Qualification.
• At least 3+ years’ experience delivering End User Computing Support Services in a customer environment
• Win10/Office 365, mobility apps, 1st line of support for basic network connectivity and printer support
• requirements, backup tape management, 3rd party provider facilitation onsite, hands and feet for server
• room support
• AD and GPO Experience (Creating Users and Managing AD)
• Proficient at PC builds and endpoint installations.
• Proactively manages the user experience.
• Excellent Communication and Interpersonal skills.

Must have valid driver’s license and reliable transport as traveling is a requirement

Closing Date: 28 April 2023