Job Vacancies at Datacentrix

Experience:

• Microsoft; installing, configuring and troubleshooting
• Windows Server Operating Systems (all versions)
• Windows Server Infrastructure services
• DNS, DHCP, IIS
• Remote Desktop Services
• Exchange Server (All versions, Email)
• SharePoint fundamental
• System Centre Configuration Management
• VMware; installing, configuring and troubleshooting

Primary Area of Responsibility: Service Desk 
Responsibilities: 

• HSE – systems, compliance, environment
• Creating and maintaining technical documentations of systems and procedures
• Consistent reporting to line manager of tasks and workload
• Helpdesk Management
• Update and Maintain chosen Service Desk System Software
• Maintain records for classifications for configuration items
• Effective management of all logged Request types: Service, Incident or yet to be defined
• Preparing and Escalation of Change Management.
• Project Preparation and Admin
• Helpdesk Reporting
• Reporting on each team members helpdesk performance
• Trends on Requests and Changes based on users and configuration items
• Asset Reports
• IT Physical Asset Management
• Continues auditing of assets
• Sign off on asset release to end-user
• Asset life cycle; requirements evaluation, warranties, and replacements.
• Supervision of Team members, Patterson Grade C4 and below as per business processes
• Customer Experience
• Liaise with end-user on trouble requests items
• Manage trouble item investigations 
• Ensure delivery of SLA for Departments and Line of Business Applications

Secondary  Area of Responsibility:  Corporate 
Responsibilities: 

• Management and scheduling backup and restore of data and Systems 
• Implementation, Maintenance, and Administration of the following Systems: 
• Physical Server hardware for server, storage, and certain networking equipment. 
• All aspects of VMware vSphere; Nodes, Storage, Networking and Virtual Machines 
• Backup and DR: Install and maintain the Veeam software configurations 
• Cloud or On-Premises Windows Server Operating Systems. 
• Azure Resources Systems and Subscription. 
• Microsoft 365 Tenant Administration 
• Cloud and On-Premises Active Directory Databases, Systems and Tenants. 

Key Performance Indicators 

• Supervised Team’s Performance in request resolutions 
• Helpdesk Performance; Request Changes and Request SLA resolutions 
• Report frequency 
• Documentation 
• Asset Management 
• Project Management 

Technical work responsibilities:

• Support virtual and physical servers with Windows Server 2003 – 2012 R2;
• Support Active Directory, Microsoft Exchange, and server and work station patching with SCCM;
• Support the physical and virtual environment (VMware) of 83 plus servers
• Have familiarity with MS SQL server, windows clustering, domain controller setup, and group policy;
• Responsible for IT calls and queries from users (Desktop support);
• Daily backups and restores of data;

Core work outputs:

• Develop and maintain documentation about current environment setup, standard operating procedures, and best practices;
• Ensure the security of the server infrastructure by implementing industry best practices regarding privacy, security, and regulatory compliance;
• Develop required reports in response to business user and management needs;
• Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations;
• Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary.

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Duties  

• First point of contact for IT related issues and queries
• Provide telephonic, remote and on-site support to users
• Analyse, diagnose, troubleshoot and resolve software and hardware issues
• Record, classify, update and resolve incidents and requests within the SLA timescales and processes
• Take ownership of user problems and follow up on the status of problems on behalf of the user and communicate progress in a timely manner
• Escalate unresolved calls
• Maintain a high level of service excellence

Requirements

• Matric & related IT degree/equivalent qualification
• 2 – 5 years’ experience in a Service Desk/End User Support/Desktop Support environment
• Excellent written and verbal communication skills
• Office based (not remote)
• Availability and commitment for a 4 month fixed term period

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Critical Requirements - Skills, Experience & Qualifications:

•  Must have Matric or Grade 12
•  Must have a minimum of 5 years’ experience as an IT Account Manager, Senior preferred in the Durban area
• Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Selling to Customer Needs, Market Knowledge, Presentation Skills, Energy Level, Meeting Sales Goals, Professionalism
•  Must have experience in selling Enterprise Complex Solutions (multi-vendor Solutions)
•  A range of professional courses particularly related to selling skills, communication skills, presentation skills, negotiating skills and other sales related skills.
•  Experience in the Business Solutions IT industry is highly desired and an expert level of knowledge is required, where product functionality and business environment must be strategically matched.
•  Sales & marketing experience in an IT-solutions selling environment, or senior management position with a focus on defining and delivering solutions. Expertise in selling a range of IT products and services is essential.
•  End to end management of a sales channel is vital. This includes experience in account. management, selling and product strategizing.
•  In depth knowledge of Durban Market, with relationships at senior management within the market existing

Primary Role Accountabilities:

•  Sell the Datacentrix Value Proposition offerings into new earmarked clients
•  Identifies opportunities by researching industry and related events, publications, and announcements; marrying up solutions offerings with business problems.
•  Locates or proposes potential business deals by contacting potential clients, discovering and exploring opportunities.
•  Screens potential business deals by analysing market strategies, deal requirements, potential, and financials; Full understanding of the sales cycle required.
•  Closes new business deals by coordinating requirements; developing and negotiating contracts.
•  Protects organization's value by keeping information confidential.
•  Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•  Enhances organization reputation by accepting ownership for accomplishing new and different requests: exploring opportunities to add value to job accomplishments.
•  Direct and manage ongoing customer relationships to ensure total customer satisfaction with
•  Datacentrix, and further develop business based on opportunities identified at the customer site

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You must have the following hands-on experience, as the below will be key tasks carried out in the role:

• Gathering and Interpreting Business Requirements: understanding and documenting the needs and objectives of the business stakeholders through interviews, workshops, or surveys, followed by analysis to translate these needs into detailed and clear business and functional requirements.
• Conducting Stakeholder Engagements and Workshops: This role involves regular communication with various stakeholders, ranging from team members to senior executives. You would facilitate meetings and workshops to gather requirements, present findings, and align all parties on project objectives and strategies.
• Analysing and Decomposing Business Processes: As a Business Analyst, you would analyse current business processes, identifying areas of inefficiency, and suggesting improvements. Decomposition of business processes is part of this task, which helps in understanding how different business operations interrelate.
• Collaborating with Solution Architects and Coordinating Technical Activities: This involves working closely with technical teams to ensure that business requirements are translated correctly into technical specifications and overseeing the implementation process.
• Managing and Coordinating small IT projects and demands: You'd be expected to manage all aspects of the project life cycle, including initiating, planning, executing, monitoring, controlling, and closing projects. This involves creating and implementing project plans, allocating resources, ensuring tasks are completed on time and within budget, monitoring progress, making necessary adjustments, and ultimately ensuring the successful delivery of the project.
• Determining Success Criteria and Overseeing Testing: You would set clear, measurable criteria for determining the success of IT solutions. This could include monitoring system performance, user satisfaction, or other metrics. Also, you would oversee the planning, execution, and monitoring of user acceptance testing efforts to ensure the solution meets the defined success criteria.
• Assisting the Business Relationship Management function: You would be expected to assist in managing relationships with key stakeholders, keeping them engaged and informed, and managing their expectations. Own travel with a valid driver’s license is required.
• Identifying Opportunities for Streamlining or Automation: As part of the ongoing improvement process, you would consistently look for ways to make business processes more efficient, such as by introducing automation or eliminating redundant tasks

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Datacentrix is looking for a Business Unit Manager and must have atleast 10+ years of experience. The responsibility of the Business Unit Manager is to ensure the establishment and maintenance of key relationships between lines of business and customers with the key objective of ensuring that consistent and efficient support and services are provided through communication, negotiation, measurement and management of service levels. A Business Unit Manager oversees the delivery of services or service technology to a company's clients or customers. The manager establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.

Qualification and Experience Required:

• Minimum of 5 years’ experience in management or Product Marketing Management.
• Tertiary education such as bachelor’s commerce degree, MAP or MBA is preferred.
• Demonstrated success defining and launching products and services.
• 5+ years of experience in a job in the IT networking and/or channel segment
• Excellent writing and verbal communication skills.
• Skills in preparing budgets and forecasts.
• Ability to perform market opportunity analysis, size, profitability, competitor analysis.
• Excellent teamwork skills.
• Proven ability to influence cross-functional teams without formal authority 

Key Performance Areas:

Business Development

• Gather market research and market intelligence from the sales force and other sources
• Gather and assimilate business requirements from sales/distribution entities in the Group
• Research for new products for the company and business unit
• Develop solutions where required (product and technology combinations)
• Give input to the product division for new products and go to market strategies
• Specific to new products in their early phase of roll-out:
• Support The company sales team and product managers with product info to sell and input to marketing materials for lead generation and sales demand
• Give input into pricing and margins
• Accountable for overall reporting to the vendors, including forecasting and sales out (POS) / inventory reports where applicable Product Planning
• Market research and intelligence
• Idea screening, for activities, events and demand generation
• Analysis of business and technology requirements and processes
• Input to product marketing and press releases / thought leadership Business Case
• Determine annual budgets
• Input to development of business case spreadsheet (Income Statement; Balance Sheet; funding requirements; new heads and equipment; market share, vendor reporting, serial number reporting; objectives (MBOs))
• Sales performance to budget Measuring Products
• Monitor daily sales reports
• Monitor gross profit from daily sales and contribution reports
• Measure profitability and return metrics of products (ROWC) Give input to resellers through:
• Product roadmaps
• Product high level timing and milestones
• Input to detail recording of all products related activities Channel development
• Identify suitable channel partners per product and service
• Supply enablement services to channel
• Grow the units channel partners by numbers and revenue
• Develop technical sales and marketing assistance training for partners
• Ensure C-level engagement with vendors and channel partners
• Ensure business unit teams train and enable the broader the company sales teams Planning
• All Business Unit Managers are expected to produce coherent and integral plans including the drivers such as: budgets, resources, vendor strategies and marketing on an annual, half year and quarterly basis using systems, processes, templates, quality expectations, timelines and best practices of the organisation and our partners and vendors
• The plans must clearly describe what is required to be done inside each BU to ensure that budget and organisational targets are met as well as what success will look like. This will include all BU staff KPA's and related total salary packages becoming the map for the business unit to navigate, be guided and rewarded through the year Management of Execution
• To ensure that the plans materialize, managers are expected to translate their plans into a set of actions that has to be done such as targets and building a competent and motivated team to execute
• These include taking resources, such as capital, people and marketing, and channeling these into the plans
• The team must be adequately resourced and have strategic relationships to market and implement the plans
• The recruit, enable and grow activities with the channel now comes into play
• The outcomes of the activities will be judged on how the plan and innovative adjustments in the 5x P's (product, place, price, people, and promotion) are made to align with objectives and produce the required results
• This speaks to why we invest in the business and why we spend money
• The manager must ensure that all the BU's activities are governance compliant, ethical and up to the organisation's code of conduct and policy standards
• The Business Unit Manager is to ensure that all our contractual obligations to the Vendor are upheld and enforced across the business Data Management and Reporting
• It is expected that all Business Unit managers constantly absorb, analyse and reflect the data that signals them to ascertain the health and alignment of the BU
• The company produces reports which all managers must scrutinise daily and create a closed loop between the data, the plan and execution
• The Business Unit managers are expected to spot the anomalies and risk and when this deviation is evident, managers must assess them and make process improvements and changes
• The managers must also ensure that all valuable data in the business unit is recorded, analysed and timeously reported back to the organisation
• The managers must provide the organisation with insight surrounding their respective business units and market on what it is they do
• These reports, such as commit, payroll, KPA's and board pack, are expected of the Business Unit managers to run their business
• The managers' responsibility spans outside of the business unit and interfaces with finance, logistics, human capital, marketing, operations, vendors, partners and customers

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Minimum requirements for the role include:

• Matric, Degree in Computer Science or equivalent and
• +7 years working experience in software development (C# & .NET Framework (System Libraries, ADO.NET, HTML, JavaScript, jQuery, ASP.NET Blazor)

Skills

• C#/.NET – Datatypes, Classes and Structs, Generic Types and Methods, Inheritance and Overriding, Interfaces and Implementations, Events and Handlers, Function and Operator Overloading, Type Casting and Conversions, Extension Methods, Date and Time Calculations, System.Math Functions, Data Serialization, Hashing and Encryption Fundamentals, Exception Handling, Type Handling (System.Reflection), Collections & Enumerators (System.Collections.*), Globalization and Localization (System.Globalization), Tasks and Multi-Threading Fundamentals, HTTP Fundamentals, ADO.NET – Data Tables, Data Readers, Commands and Parameters etc.
• Database / SQL – Datatypes, CRUD Operations, NULL Handling, Concurrency Handling, Complex Queries
• HTML & CSS – A detailed understanding in laying out HTML elements, and CSS styling, to design and create efficient and responsive web pages and components.

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As part of the IT Infrastructure team, you will be accountable for designing, implement and running the clients Cloud platforms, services and solutions.
Our IT team enables our business with flexible, scalable, fit-for-purpose and secure IT solutions, covering all areas from Digital Workplace, Identity and Access Management, Connectivity, Cloud platform engineering as well as highly secure, high performance and reliable datacenter service

• Bachelor’s degree in technology or computer science, or similar working experience
•  5+ more years of experience designing and managing Cloud and datacenter infrastructure
•  Experience with configuring, deploying and operating public cloud services, Azure
• preferred and AWS good to have.
•  Basic familiarity with network features – e.g., cloud network topology, BGP, routing, web
• (REST) APIs
•  Knowledge and experience in designing, developing and deploying secure, scalable and
• modern cloud solutions mainly based on cloud-native and PaaS services
•  Experience with Infrastructure-as-Code concepts, scripting languages and tooling like
• Terraform, Packer, Ansible, Python and setting up CI/CD pipelines
•  GIT knowledge is a plus
•  Database management experience is a plus (e.g. SQL)
•  Comfortable with Agile practices and methodologies (Scrum & Kanban)
•  A DevOps mindset is a must-have
•  Familiar with Windows and/or Linux system administration
•  Experience or strong knowledge with ITIL framework
•  Ability to work in a highly energetic, dynamic and fast-moving environment
•  Willing and able to take on new and unfamiliar IT technologies, constant learning
•  Strong motivation to help build and shape the organisation, structures and processes
•  High level of self-reliance with the ability to work in a team, as well as autonomously
•  Fluent English language skills are essential, any other languages would be beneficial

Certifications, not required but advantageous

•  Microsoft Azure Solutions Architect
•  Microsoft Azure Administrator Associate
•  AWS Certified Solutions Architect – Associate
•  AWS Certified SysOps Administrator – Associate
•  ITIL 4 Foundation

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Duties & Responsibilities

• Maintain the structured data systems for line of business applications that uses Microsoft SQL Server
• Support and maintain the unstructured data environment on SharePoint and file servers
• Develop and maintain applications using the Microsoft Power Platform specifically PowerApps
• Automate software systems using Power Automate or other Automation systems
• Develop and maintain information dashboards from data of on-premise and cloud system using PowerBI
• Ensure compliance of data and information
• Develop and maintain documentation about current environment setup, standard operating procedures, and best practices
• Ensure the security of the server infrastructure by implementing industry best practices regarding privacy, security, and regulatory compliance
• Develop required reports in response to business user and management needs
• Recommend, schedule, and perform software upgrades, patches, and reconfigurations
• Anticipate, mitigate, identify, troubleshoot, and correct software issues with applications
• Escalate incidents, as necessary.

Desired Experience & Qualification

• Microsoft Power Platform (PL400)
• Azure Database Administrator Associate (PL300)
• Microsoft Windows Server or equivalent certification
• Experienced in Microsoft Power Platform (PL400)
• Experience in Azure tenant
• Azure DevOps
• Power Platform
• Microsoft SQL Server
• Experienced in BI Reporting
• Matric
• Bachelor’s in Computer Science

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Our external client in the Manufacturing industry is looking for a Support Engineer to be based in Brits. This is a contract role and candidates should be willing to work shift on a rotational basis
The purpose of this position is to provide support on the local area network and related workplace applications, PC’s/laptops/tablets/cell phones, printers, PABX, and any IT related equipment and device  ensuring connectivity and availability for the end-users.

Responsibilities:

• Local DVR(CCTV) support
• LAN & WAN trouble shooting and support & monitoring
• Local Printer problems
• Installing and configuring new PC's/laptops/tablets with related SW (including user interfaces, printer drivers, e-mail, office etc)   
• Support all PC/laptop/tablet/cell phone related queries and connectivity issues
• Create, modify, delete network users
• Password Resets and user id management (e-mail, Internet, network)
• Create, modify, delete e-mail users
• PLC/SCADA connectivity support at plants
• Telephone and PABX equipment support
• Scanner Support
• VC support
• Wi-Fi Support
• VPN user creation and support(remote 3G access) including Fortigate client(SSL)
• BIOMETRICS enrollment 
• SQUBE T& A support -clocking 
• General housekeeping & JSOX activities
• Cellphone setup and connectivity and support on MDM
• Monitoring of local server backups and escalation of problems; off-site storage
• MIMECAST e-mail archive support for e-mail release
• Quotes and procurement of IT equipment and consumables e.g tapes

Minimum qualifications and Technical Knowledge required

• 3-4 years solid 1st line support and management experience in Microsoft environment
• A+, N+, MCSE certification
• MS SQL 2008  and 2012 installation and administration
• MS Active Directory and user access
• MS Exchange 2007/2010 installation and administration and 1st line support
• E-mail archiving and user accounts setups
• Symantec BKUPEXEC 20xx
• WSUS updates setup and administration
• Trend Micro Antivirus installation and administration
• Windows XP/ Windows 7/8/10 installation and administration
• MS Server 2008/2012 installation and administration
• MS Office 2007/8/10 installation 
• PC/laptop/tablets problem solving , setup and maintenance
• Firewalls concepts and configuration
• DELL/HP laptops and PC’s

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Datacentrix Cape Town is looking for Firstline Support Engineers 
The purpose of the role is to provide a single point of contact for customers to obtain support, be this via a customer dedicated service desk or the Datacentrix shared service desks. The First-Line Support Engineer receives and responds to incidents and service requests from the customer / customer end users. He/she assesses the request or incident to determine whether fulfilment / resolution can be achieved first-line and actions where first-line support is possible. The engineer escalates to 2nd or 3rd line support within defined parameters. The First-Line Engineer is the incident owner and manages the end-to end lifecycle of the ticket until resolution. 

Critical Requirements - Skills, Experience & Qualifications

• Must have Matric or Grade 12
•  A+ and N+ / MCSE
•  Tertiary IT qualification
•  At least 1 + years’ experience in a First-Line support environment
•  Good understanding of the Information Technology industry
•  Proven technical ability to perform first-line support to end users within the current IT landscape
•  Ability to identify and understand problems, and find suitable solutions
•  Conscious of delivering solutions on time
• Ability to clearly articulate problems and solutions with the technical team on escalation

Primary Role Accountabilities:

• Professionally respond to and resolve / fulfil all incidents and service requests logged or managed
• through 2nd and 3rd line support tiers
•  Remain courteous, tactful, honest and professional in all communication with other parties
•  Regularly update all customers with progress-information and estimated times to completion
•  Regularly follow-up on outstanding queries with other entities who are involved with specific
• requests
•  Adhere to and comply with all commitments made
•  Remain calm and collected in adverse situations
•  Be alert to deteriorating customer-service within the environment and intervene directly or by
• escalation.
•  Process support- or information-requests from various sources (phone, email, logging-system
• integration, etc.) for the purpose of providing resolution to the customer in respect of incidents and
• service requests logged
•  Telephonically and remotely identify, diagnose and resolve / fulfil all incidents / requests to the
• best of his / her capability
•  Escalate to other support-entities (colleagues, 2
• nd and 3rd tier support, other service providers)
• where personal resolution is unachievable
•  Monitor time spent on remote incident / request-resolution to ensure resolutions (own or other
• entity) are achieved within contractual service-level obligations
•  Retain ownership of support-call and diligently manage to resolution
•  Verify whether current requests are repeat-requests. If necessary apply different solutions and/or
• escalate to other support-entities to ensure that further repeats are minimised or eliminated.
• Ensures that a Problem Ticket is logged in the event of repeated incidents and attached all related
• incidents to the Problem ticket.
•  Recognise and alert the team leader or Manager of trends in customer calls
•  Perform research and continued effort towards education for the purpose of improving knowledgeand experience-levels in the products/systems supported by the company
•  Before creating a new incident, support- or information-request record verify that the same
• request is not captured already.
•  Create the initial record for & accurately capture any reported incident, service request- or
• information-request in the call-logging system
•  Ensure that all auxiliary fields in the call-logging system are completed accurately and updated as
• further information becomes available (e.g. call-source, contact-details, CI-selection, callcategories, severities, etc.)
•  Accurately capture all information pertaining to resolution-attempts in the journals/activity history
•  Escalate observations where the call-logging system is incorrect or incomplete in order to further
• improve accuracy of records

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Managed Talent Solutions's external client in the medical practice management solutions is looking for a Developer with strong API experience over and above the C# and .Net experience required. The successful candidate will be responsible for supporting and maintaining the company's flagship product and will work closely with the development team, utilizing skills in C# .Net Framework/Core, APIs, REST, SOAP (WCF/ASMX), various data acquisition layers, and TCP/IP/HTTP-based communications to enhance and develop the integration aspects of the solution. 

Responsibilities:

• Support and maintain the integration aspects of the electronic Practice Management solution.
• Participate in the development of new features and functionality using C# .Net Framework/Core, API’s, REST, SOAP (WCF/ASMX), various data acquisition layers, and TCP/IP/HTTP-based communications.
• Collaborate with the development team to identify and resolve issues and enhance the functionality of the product, providing production support in troubleshooting, issue resolution and root cause analysis to resolve any defects that may arise.
• Refactor and enhance existing integration application software, based on software requirement specifications and coding standards.
• Keep up-to-date with the latest industry trends and best practices in integration development to ensure that the product remains innovative and competitive, ensuring the quality of the integration of the product.
• Continuously improve code quality by following coding standards, writing clean code, and participating in code reviews.
• Ensure that the solutions developed are aligned with the company's security and compliance requirements.
• Work alongside Testers to test, debug and improve faulty application code, identifying bottlenecks and bugs, and devising solutions to these issues.

Requirements:

Experience as an Integration Software Developer with at least 4 years software development experience;

• 3-5 Years’ experience in C# .Net Framework.
• 2 Years’ experience in C# .Net Core.
• 3-5 Years’ hands-on experience with complex integration projects, making use of API’s, REST, SOAP (WCF/ASMX) and various data acquisition layers.
• An in-depth understanding of TCP/IP/HTTP-based communications and modern API design (JSON/XML), protocols and technologies.
• Excellent knowledge of and working experience with object-oriented design principles and common design patterns.
• Expertise in building scalable, service applications using Service Oriented Architecture.
• Experience with databases and data architecture (Microsoft SQL, NoSQL i.e., MongoDB).
• Grade 12/Matric mathematics at higher grade.
• Ability to write clean and maintainable code that is easy to understand and modify.

Beneficial:

• Bachelor’s degree in computer science or related field.
• Experience with medical industry API standards (PHISC, HL7, FHIR, EDI) is beneficial.
• Experience working with MVC and MVVM architectural patterns is beneficial.
• Experience working with MS Azure cloud implementations is beneficial.
• Experience with dependency injection is beneficial.
• Experience in branching version control (Microsoft DevOps, Team Foundation Server).
• Experience with agile development methodologies (SCRUM, Kanban).
• Proficiency in unit testing and test-driven development (TDD) practices.
• Experience with Continuous Integration and Continuous Deployment (CI/CD) practices.
• Experience working in the medical, financial, or insurance industry.

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Roles and Responsibilities:

• Work with the ServiceNow Consultants to identify new opportunities and ensure the proposed solution satisfies the needs of the business.
• Work in documenting procedures for the various ITSM functions.
• Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.
• Responsible for ensuring work is correctly gathered and maintained within the ServiceNow tool, they will lead the flow of requirements from the business and support teams and ensure functional requirements at a detailed level. Communicate requirements so that development teams can work effectively and ensure areas of complexity are understood and investigated appropriately to review opportunities, blockers, problems, and issues that arise.
• They will support measures to develop and improve the implementation and adoption of the ServiceNow platform across the business. Assist in interpreting impact from supplier release notes and actively find the opportunity to maximize benefit from new features where applicable.
• As the ServiceNow Business Analyst you will have experience in business systems analysis and have experience working in a fast-paced environment with a working knowledge of ITIL, Agile, and DevOps methodologies. Ideally, you will have experience of gathering requirements, producing specifications, and carrying out delivery planning and prioritization activities. Experience working on projects would be highly beneficial.
• Working knowledge of the ServiceNow platform, from a user perspective, is a requirement. Experience from the developer or administrator-level would be advantageous.

Qualifications & Experience:

• Extensive experience with the ServiceNow application
• ITIL v4
• Detailed understanding of, and experience with, ITIL processes
• Excellent oral, written, presentation, and communication skills
• Proficiency with Microsoft Office 2016 (Word, Excel, PowerPoint)
• Excellent inter-personal skills including the ability to work with individuals at all levels of the organization
• Strong analytical and problem-solving skills
• Ability to effectively prioritize and execute in a high-pressure environment
• Ability to independently set priorities and meet deadlines in a fast-paced environment; a self-starter
• Experience of working with third party suppliers/vendors

Skills, Knowledge & Abilities:

• Critical & Analytical Thinking
• Teamwork
• Logical
• Customer Service Oriented
• Communication skills both spoken and written.
• Organization and Planning
• Commitment to task
• Listening and Understanding
• Deal with ambiguity
• Innovative

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As a Mobile Developer, you will be responsible for developing, enhancing, and maintaining the mobile version of the product using Xamarin.Forms. You will work closely with the development team, utilizing your skills in Xamarin.Forms, C#, and .NET to deliver a high-quality mobile application for Android and iOS/iPadOS mobile devices.

Responsibilities:

• Develop, enhance, and maintain the mobile version of the product using Xamarin.Forms, C#, and .NET.
• Collaborate with the development team to identify and resolve issues and enhance the functionality of the mobile application, providing production support in troubleshooting, issue resolution, and root cause analysis to resolve any defects that may arise.
• Work with the projects team to implement designs and ensure the quality of the user interface and user experience of the mobile application.
• Refactor and enhance existing mobile application software based on software requirement specifications and coding standards.
• Keep up-to-date with the latest industry trends and best practices in mobile development to ensure that the mobile version of the product remains innovative and competitive.
• Continuously improve code quality by following coding standards, writing clean code, and participating in code reviews.
• Ensure that the solutions developed are aligned with the company's security and compliance requirements.
• Work alongside testers to test, debug, and improve faulty application code, identifying bottlenecks and bugs, and devising solutions to these issues.

Requirements:

• 4+ Years’ experience developing mobile applications using Xamarin.Forms, C#, and .NET.
• Experience in mobile development using Forms for both Android and iOS/iPadOS.
• Experience publishing mobile applications to Google Play and Apple App Store.
• Familiarity with mobile design patterns such as MVC, MVVM, and MVP.
• Experience in using SQLite and other mobile data storage solutions.
• Understanding of RESTful web services and JSON data formats.
• Grade 12/Matric mathematics at higher grade.
• Experience using Microsoft Visual Studio.
• Ability to write clean and maintainable code that is easy to understand and modify.

Beneficial:

• Bachelor’s degree in computer science or related field.
• Experience with mobile application performance optimization techniques such as lazy loading, image optimization, and code minification.
• Experience with third-party libraries and APIs such as Firebase and Google Maps.
• Knowledge of mobile security best practices.
• Experience with Continuous Integration and Continuous Deployment (CI/CD) practices.
• Experience working in the medical, financial, or insurance industry.