Job Opportunities at Discovery Limited

Key Purpose

• The FAIS Centre of Excellence is a compliance function within Group Compliance that provides compliance oversight and advice to Discovery FSPs, Key Individual and Representatives.
• The purpose of this role is to provide sound advice to FSPs in terms of legislation, to implement and maintain the FSP Governance Framework, be responsible for drafting and completion of all FSP reporting obligations, be responsible to manage and facilitate all FAIS-related regulatory engagements and submissions, attend to all legal obligations for FSPs, and ensure that the FSPs follow best practices and the compliance methodology.

Areas of responsibility

The successful candidate will be required, primarily, but not limited to:

• Provide advisory notes to business on regulatory compliance matters, engage stakeholders on resolution of compliance matters and interpretation of legislation, and draft and review of compliance guidance notes.
• Develop and review company policies, frameworks and processes in line with compliance best practice protocols and ensure that they are appropriate for the business and to obtain sign-off. 
• Ensure all the licensing requirements for FSPs are completed, engage stakeholders and provide guidance and support to ensure licensing requirements are timeously met, monitor compliance with license conditions and restrictions and facilitate submissions to the regulator. 
• Facilitate the drafting of legal opinions and sign-off, vetting of contracts, including consulting with legal firms as and when required.
• Draft, review and obtain sign-off of responses for submission to the regulator and attend to the drafting of exemption applications to regulatory bodies.
• Design, review and sign-off compliance documents as and when required. 
• Keep abreast of regulatory developments and changes in the financial services industry, with particular focus on FAIS and all subordinated legislation and update and maintain the regulatory universe for the business.
• Analyse regulatory changes and facilitate requests for comments on new and amended legislation.
• Communicate regulatory requirements to stakeholders; and provide guidance and support on new and amended legislation.
• Complete impact assessments and conduct workshops on new and amended legislation; and track implementation thereof.  
• Facilitate all regulatory engagements and provide support to engage with the regulatory and/or industry bodies on complex compliance queries, non-compliance issues, and fines and penalties.
• Facilitate meeting interactions with the relevant business stakeholders and the regulatory and/or industry bodies; ensure that questionnaires and surveys are timeously completed by the FSPs.
• Draft and compile submissions to the regulator such as but not limited to annual financial statements, payment of annual levies, etc. and ensure timeous submission to the regulator.
• Responsible for drafting and review of all FSP reports to various committees, regulator and/or industry bodies and to obtain sign-off.
• Provide comprehensive reports and feedback to senior management and committees.
• Provide support on projects such as new business initiatives and third-party interactions as and when required.

Skills and Personal Attributes

• Detailed knowledge of local (South African) legislation relating to financial services and able to interpret and apply legislation, including, but not limited to the following: FAIS, POPIA, Insurance Act.
• Sound understanding of compliance methodology, working knowledge of all elements comprising.
• Problem solving skills and conflict-management of situations in a constructive and professional manner.
• Ability to make rational judgements from the available information and analysis and provide considered and consistent advice.
• Strong communication, reporting and presentation skills.
• Ability to work as a team, understand the impact of decisions and be confident enough to raise concerns within the team and to senior management.
• Strong research ability and attention to detail.
• Detailed and technical expertise in the operation and governance requirements of FSPs.
• Develop an effective network with business representatives and to build the necessary trust relationship with business representatives.
• Writes in a well-structured and logical way – must have ability to write and review compliance policies and draft compliance guidance notes and reports with detail required to inform the business of regulatory requirements and potential impacts.
• Able to work well under pressure.
• Efficient time management skills, including quick turnaround time on quality work.

Education and Experience

• 3 years’ of working experience in a financial services compliance role in the application of FAIS within the FSPs as well as thorough understanding of the legislation.
• Relevant tertiary education
• Recognised compliance qualification from accredited institution
• Member of Compliance Institute of South Africa or Financial Planning Institute would be advantageous.

Role Specific Behaviours

• Action Oriented
• Ensures accountability
• Communicates effectively
• Drives Results
• Resourcefulness

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Job Purpose

• The FAIS Centre of Excellence is a compliance function within Group Compliance that provides compliance oversight and advice to Discovery FSPs, Key Individual and Representatives.
• The purpose of this role is to provide sound advice to FSPs in terms of legislation, to implement and maintain the FSP Governance Framework, be responsible for drafting and completion of all FSP reporting obligations, be responsible to manage and facilitate all FAIS-related regulatory engagements and submissions, attend to all legal obligations for FSPs, and ensure that the FSPs follow best practices and the compliance methodology and to manage and oversee the team.

Areas of responsibility may include but not limited to

• Provide advisory notes to business on regulatory compliance matters, engage stakeholders on resolution of compliance matters and interpretation of legislation, and draft and review of compliance guidance notes.
• Develop and review company policies, frameworks and processes in line with compliance best practice protocols and ensure that they are appropriate for the business. 
• Manage the regulatory profile of the business, engaging with stakeholders on any incidents (breaches and exposures), ensure that remedial action plans are implemented and tracked to completion, and to regularly engage with other assurance provider functions.
• Manage the licensing requirements for FSPs, engage stakeholders and provide guidance and support to ensure licensing requirements are met timeously, monitor compliance with license conditions and restrictions and facilitate submissions to the regulator.  
• Facilitate the drafting of legal opinions and sign-off, vetting of contracts, including consulting with legal firms as and when required, draft and/or review and obtain sign-off of responses for submission to the regulator and attend to the drafting of exemption applications to regulatory bodies.
• Design, review and sign-off compliance documents as and when required.  
• Keep abreast of regulatory developments and changes in the financial services industry, with particular focus on FAIS and all subordinated legislation.
• Analyse regulatory changes and facilitate requests for comments on new and amended legislation.
• Communicate regulatory requirements to stakeholders; and provide guidance and support on new and amended legislation.
• Complete impact assessments and conduct workshops on new and amended legislation; and track implementation thereof.   
• Manage all regulatory engagements and interact directly with the regulatory and/or industry bodies on complex compliance queries, non-compliance issues, and fines and penalties.
• Facilitate meeting interactions with the relevant business stakeholders and the regulatory and/or industry bodies; ensure that questionnaires and surveys are timeously completed by the FSPs.
• Manage and oversee submissions to the regulator such as but not limited to annual financial statements, payment of annual levies, etc. and ensure timeous submission to the regulator.
• Responsible for drafting and review of all FSP reports to various committees, regulator and/or industry bodies.
• Provide comprehensive reports and feedback to senior management and committees.
• Manage and oversee projects such as new business initiatives and third-party interactions as and when required.
• Manage and oversee the outputs of the team, to guide and motivate team members to achieve a common goal, setting objectives for the team and supporting them to ensure that the team’s annual objectives are met.
• Build, develop and maintain strong cross-functional relationships with the key internal and external stakeholders relevant to the functional area and / or area of specialisation to assess and anticipate emerging risk areas across FSPs.

Education and Experience

• 5 years’ of working experience in a financial services compliance role in the application of FAIS within the FSPs as well as thorough understanding of the legislation.
• At least 4-5 years’ experience in managing a team.
• Relevant tertiary education
• Recognised compliance qualification from accredited institution (Advantageous)
• Member of Compliance Institute of South Africa and/or Financial Planning Institute would be advantageous.

Skills and Knowledge

• Detailed knowledge of local (South African) legislation relating to financial services and able to interpret and apply legislation, including, but not limited to the following: FAIS, POPIA, Insurance Act.
• Sound understanding of compliance methodology, working knowledge of all elements comprising.
• Problem solving skills and conflict-management of situations in a constructive and professional manner.
• Ability to make rational judgements from the available information and analysis and provide considered and consistent advice.
• Strong communication, reporting and presentation skills.
• Ability to work as a team, understand the impact of decisions and be confident enough to raise concerns within the team and to senior management.
• Strong research ability and attention to detail.
• Detailed and technical expertise in the operation and governance requirements of FSPs.
• Develop an effective network with business representatives and to build the necessary trust relationship with business representatives.
• Writes in a well-structured and logical way – must have ability to write and review compliance policies and draft compliance guidance notes and reports with detail required to inform the business of regulatory requirements and potential impacts.
• Able to work well under pressure.
• Efficient time management skills, including quick turnaround time on quality work.
• Foster a positive work environment that promotes employee satisfaction and retention.
• Strong leadership and teamwork qualities. 
• Experience and skills to manage a professional team.
   

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Key Purpose:

• To ensure that Area reaches or exceed all their deliverables and to ensure satisfaction on the part of DiscoveryCare with the service offered to them by optimising the area processes and functions.

Please note that internal candidates will be given preference.

Key Outputs:

The successful applicant will report to the Head of Discovery Care.

Job responsibilities include among others the following:

• Overseeing the success of the division by liaising with major stakeholders in the business.
• Building effective relationships to create strategies and translate these into effective deliverables to ensure successful execution thereof.
• Owning and chairing key forums with participants at an executive level.
• Constant interaction with highly strategic thinkers and relationship building on an executive business level.
• Developing strategic and operational plans to drive, lead, and represent all projects and key initiatives impacting the division.
• Provide direction for the division through actively communicating and being a visionary leader.
• Developing and generating appropriate reporting to business in respect of your division.
• Developing and implement annual business, strategic and implementation plans.
• Monitor the implementation of risk management strategies with the Division.
• Keeping abreast with legislative and industry changes and how this affects your business units.
• Analysing and problem solving by identifying key issues and relationships from a base of information.
• Constantly challenging and shaping the status quo.
• Effective decision-making by applying entrepreneurial knowledge and “out of the box” thinking and weighing up the risks involved.
• To manage direct reports and to ensure that they are guided, coached and mentored to effectively manage their own teams.
• To develop an operational strategy for the area based on the Strategic Risk Management strategy and to ensure that the operational strategy is effectively implemented and rolled out in the area.
• To set and manage the budgets of the area and to report monthly on variances.
• To identify areas where efficiencies can be created and to implement plans in order to optimise efficiencies in the area in order to deliver customers a great service and in order to meet all SLAs.
• To build and maintain relations with all DiscoveryCare stakeholders
   

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Key Purpose

• Increase the sales of the product range through building relationships, superior client service and technical knowledge.

Areas of responsibility may include but not limited to

• All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
• Increased Discovery LA Health product sales through building relationships, superior client service and technical expertise
• Create strategic business partnerships with multiple intermediary stakeholders.
• Relationship building with internal and external stakeholders.
• Project management of new business process, from end to end.
• Intermediary reporting and trend analysis.
• Consistently deliver Discovery Health value proposition.
• Escalated query resolution and troubleshooting
• Increase the sales of the product range through building relationships, superior client service and technical knowledge.
• Review new business pipeline, follow-up, and tracking.
• Issuing of quotations
• Technical training and ongoing product support to financial advisors.
• Keeping up to date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Personal Attributes and Skills

• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility, and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously

Education and Experience

Qualifications

• 3-5 years medical scheme industry experience (required)
• Business degree (advantageous)
• RE5 (preferable)
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
• Knowledge of MS Office Suite
• Sales experience (advantageous)
• Knowledge of MS Office Suite
• Business degree (advantageous)
• Relevant financial services industry experience is advantageous

Experience

• Relevant financial services industry experience is advantageous.
• Sound health industry experience
• Adviser consulting experience in the financial services industry
• An understanding of financial planning

Requirements

• Valid drivers licence and insured and reliable car
• Smart-phone
• Willingness to travel

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Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

• Long Term Insurance – Discovery Health:
• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook
   

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Job Purpose

• Performs planning, organizing, and managing of resources to bring about the successful completion of specific for medium size and medium risk project goals and objectives. Manages the delivery of all required and relevant project documentation per phase. Manages the sequence of activities and allocation of resources to complete the project life cycle. Has the authority, accountability, and responsibility for managing a project to achieve specific objectives. Manages the coordination of resources ("how") to ensure the "what" is delivered as specified. Acts as an evangelist of the discipline, using opportunities to promote the benefit of a structured & organised approach to change and coordinated effort.

Areas of responsibility may include but not limited to

• Initiation documents (10%) - Register an initiative at a change forum or respond to an initiation request. Coordinates the kick-off meeting where all main stakeholders are identified and provide input to the project scope, objectives, and approach. During the kick-off meeting facilitates the interaction of other team members (e.g. Business Analysts) with the client. Obtain supporting information to complete the initiation documents.
• Planning documents (40%) - Coordinate and conduct activities with the main stakeholders to obtain information and decisions required to draw up (and maintain) the project planning documents. These documents include:
• Kick-off meeting minutes, Scope and definition document, Project schedule, Project Tailoring From, Project requirements management plan, Project monitoring plan, Project measurement plan, Project review Plan, Project test plan, Project process tailoring form, Project decision analysis and resolution identification form, Project defect prevention plan, Project risk management plan, Project configuration management plan, Project kick-off minutes form, Project resource plan, Project training plan, Stakeholder involvement log, Wide Band Delphi workbook, Decision Analysis and Resolution Plan, Supplier Agreement Management Plan
• Monitoring and Control Documents (40%) - Throughout the lifecycle of the project, manage ongoing monitoring, reporting and control activities on the project. Facilitate the decision-making process with stakeholders and document accordingly. Produce and maintain the following documents:
• Project Exception Log (Issues, change requests, Decision, Action logs), Project status reports, Meeting agendas and minutes, Risk log, Change request form, Traceability matrix.
• Closure documents (5%) - At the completion of a project, conduct the activities to gather information required to draw up the Close Out document, Post implementation review, and Project closure report.
• Guidelines, standards, and Reference Examples (5%) - Participate in internal forums such as PMO Work Group and lead workstreams, to contribute to the methodology and standards. Conduct training with own team. Ensure that knowledge acquired in the project is shared within the larger Project community.

Work Experience

• At least 5 years’ experience managing IT/ IS projects.
• Project Management, PMLC MS Project, Office Suite.
• MS Project, Office Suite.
• Business Writing
• Group facilitation
• Organising and planning

Education

• Matric
• Project Management Diploma (NQF Level 5, 1 year course). PMI accreditation or Business degree (NQF Level 6, with PM Topic)
• Programme or Project Management specific qualification (NQL Level 7 (Hons. Degree)

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Key Purpose

• To increase the sales of the Discovery Health product range through strategic consulting, business partnership and relationship management, superior client service and technical expertise.

Areas of responsibility may include but not limited to

• Strategic consulting to large, national intermediaries, guiding Health new business growth
• Drive and implement strategic new business initiatives with intermediaries and employers 
• Relationship management at Board, Executive and Senior Management level
• Manage national intermediary relationships, offering guidance and mentoring to BCs within the team to drive a national strategy
• Project manage complex, new business implementations from end to end.
• Project plan and participate in proactive sales and marketing initiatives
• Leverage off health relationships to trigger integration opportunities across the Discovery product suite
• In depth strategic reporting
• Industry, competitor and product expert
• Technical support with competitor crosswalks, industry analyses, technical product detail
• Relationship management with internal stakeholders and representation of Corporate Distribution in various forums
• Escalated, complex query resolution
• Keep abreast of competitor products, service offerings and industry developments

Competencies

• Strategic thinker & solution orientated
• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility, and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurised, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organisational skills.
• Proactive, self-motivated.
• Customer oriented.

Education and Experience

• 3-5 years medical scheme industry experience (required)
• Business degree (advantageous)
• RE5 (preferable)
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
• Knowledge of MS Office Suite
• Sales experience (advantageous)
• Knowledge of MS Office suite