Job Vacancies at Absa Group Limited (Absa)

Job Summary

• Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches Consultants
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear 
• Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To prepare specialist operations information for all stakeholders of the business for informed decision making and to support the business.

Job Description

Administrative and operations support: 

• Provide administrative and operations support and advice against standard operating procedures.

Ad Hoc duties:

• Provide support to customers and team as required to ensure team performance on an ongoing basis.

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.

Administration: 

• Effectively fulfil all required administrative duties, including tracking and reporting

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests 
• Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes 
• Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements 
• Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively 
• Self-development: Owning and being proactive about own training and development 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, methods and techniques; enabling the provision of sound human resources expertise.

Job Description

• Commercial awareness and strategic partnering: Accountable for the execution and implementation of the BU people strategies that supports the delivery of the BU area plans.
• Sets clear direction and plans for 6 – 12 months, and is able to adjust and vary resources in response to changing situations.
• Has a basic understanding of the global market place, competitive position and commercial drivers for a complex, large scale business.
• Uses analytics, data and trends both internally and externally to diagnose management issues and recommend effective solutions.
• Actively networks with colleagues outside team and with external contacts in the market.
• Engages in understanding the vision and understands their contribution in the delivery. 
• Trusted Advisor: Provides advice to the management team on people matters and acts as a sounding board and coach.
• Has influence and credibility with managers in their Business Unit.
• Coach and mentor business leaders, providing challenge where required. 
• Execute HR Delivery: Provides service and advice on the following key HR processes to their client by undertaking the following: 
  • Operationalise the business strategy into a people strategy for management teams and ensure that workforce plans are embedded with relevant analytics and insights 
  • Support and participates in major and HR Projects. o Identify capability gaps and define talent pools in conjunction with Management teams.
• Takes ownership of resourcing planning and delivery for Management teams and their staff and participate in management role hiring. 
  • Responsible for Management team talent reviews, succession planning activities and talent and capability development. 
  • Delivers Leadership and Learning programmes via specialists, specifies internal capabilities gaps and ensures relevant assessments, development and coaching in place. 
  • Drives the management teams Remuneration and performance strategy and provides input and manages the management teams’ compensation, takes ownership of pay cycle and Remuneration plan delivery.
• Ensures effective employee engagement for the Business Unit in conjunction with the Functional Leader, supporting the HR Operations planning and service quality management.
• Consistently meets customer needs within time, resources and budget constraints, and delivers against overall targets.
• Sophisticated understanding of processes and applications within the teams and can utilise those needed for the role without difficulty.
• Ensures seamless delivery and interaction with specialist teams for their area.
• Assists in implementation of projects.
• Case manages more complex issues than transactional tasks – which are to be sourced via HR Operations.
• Empower line managers to undertake people management responsibilities.

Education

• Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)

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Job Summary

• To provide advice and support in provider reconciliations to develop, maintain and enhance business relationships and service, through the execution of predefined objectives as per agreed SOPs.

Job Description

Accountability: Execution of Reconciliations (60%)

• Develop an thorough understanding of system flows and postings to the allocated accounts;
• Assume the role for SME (subject matter expert) for the assigned reconciliations;
• Prepare the reconciliations as per the process and standards required in the AO&R policy;
• Perform a detailed analysis of transactions posted;
• Identify, document reconciling items on a timely basis;
• Investigate and resolve reconciling items on a timely basis, escalate to line manager if unable to resolve;
• Active engagement with stakeholders on complete elimination of reconciliation breaks ie reduce breaks to a minimum
• Ensure appropriate evidence is attached/available to the reconciliation relating to all reconciling items as stipulated in the AO&R policy
• Ensure that deadlines set for the completion of the reconciliations are met. Provide early warning to the account reviewer and line manager of any possible failure to meet deadlines or procedure standards;
• Sign/attest the reconciliation as evidence of preparation;
• Electronic retention of all reconciliations and documentation as required on the PCG Shared drive.  Ensure that the filing is done in an orderly manner to make query handling easier;
• Thoroughness, rigor and attention to detail with regard to products, processes and controls;
• The capacity to work under pressure;
• The ability to build working relationships with the Product Controllers and other infrastructure units for issue resolution;
• The ability to identify solutions to complex problems and collaborate across teams to resolve breaks;
• Field various ad hoc requests.

Accountability: Risk and Control. (20%)

• Identify and report items at risk and advise the recon reviewer and/or the product controller of any corrective action where required;
• For accounts not fully reconciled or where long outstanding items have been identified, these need to be escalated to the account reviewer and/or product controller;
• Identify long outstanding items on reconciliations and own and drive the resolution of these;
• The Line Controller should be made aware of all long outstanding items that could indicate an ‘Item at risk’;
• Identify fraudulent transactions and escalate to management to ensure all laid down procedures and policies are adhered to at all times. Minimize risk and to prevent fraud;
• Identify the root cause of reconciling items and consider any risks associated with it

Accountability: Business Management. (5%)

• Define business requirements for improvements to systems, processes and reports;
• Drive the implementation of improvements identified in root cause analysis;
• Keep abreast of developments and/or changes to the IT system architecture;
• Keep abreast of developments and/or changes to the business target operating model.

Accountability: Customer Service (10%)

• Assist with all queries received via telephone or e-mail independently;
• Build relations with the Product controllers in order to assist in resolving queries by meeting with them on an ad-hoc basis;
• Assist business with reconciliation and balancing problems that may arise by providing expert advice or conducting investigations into suspect or non-standard reconciliations;
• Ensure effective customer service by determining the root causes of the problems, and identifying and proposing sustainable solutions;
• Ascertain clients (internal or external) needs through probing and listening, to determine the root cause of problems and to ensure excellent service.
• Ensure the satisfaction of the customer (internal or external) needs by responding efficiently, ensuring high quality and accuracy of work and by meeting the required deadlines

 Accountability: Personal Development. (5%)

• Ensure adequate and relevant training for the role. This includes the completion of the compulsory online training modules; and
• Ensure you define with your manager performance objectives that are measurable and achievable and this will contribute to your growth in the role
• Complete with your manager a performance Development plan with clearly defined milestones

Education and Qualification

• B degree/similar qualification in a financial/related discipline with 5 years relevant experience or CA(SA) with 2 years PQE experience
• Investment banking or Product Control experience
• Product specific knowledge
• Experience in creating and maintaining an effective control environment
• Experience with Projects and / or Strategic Initiatives and / or Change Management preferred

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)

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Overall job purpose

• To embed the Branch Control Effectiveness framework by ensuring all standard controls are implemented and monitored on a daily basis, while taking full accountability for the overall branch operations in support to the Branch Manager.

Job Description

Key accountabilities 

Accountability:  Branch Control Effectiveness

• Proactively manage the key General Ledger accounts including the investigation, rectification of unauthorized / incorrect entries and monthly reconciliation.
• Act as the independent control function for all functional and operational mandates and key / pin / access codes in line with Policy.
• Ensure and act as the primary coordinator regarding the execution/implementation of all operational risk and resilience related activities and standard operating procedures within the branch, i.e. Occupational Health and Safety, Business Continuity Management, Security Incident Management Plans, Robbery Contingency Plans, etc.
• Attest to key risk / management controls, via the various systems / platforms i.e. OMS.
• Perform / assist with independent / surprise / regulatory checks across the various key activities (i.e. cash counts, stock checks, etc.).
• Take full responsibility for all assigned tasks related to nominated “champion” and equipment testing / Safe Custody, alarm testing and adhoc functions as required.
• Ensure the branch colleagues are fully aware of all critical communications / policies and procedures published via bulletins, circulars and make sure that they implement/action accordingly.
• Proactively supports the Branch Manager and branch colleagues on fraud / syndicate awareness and loss prevention.
• Monitor trends, identify gaps and provide suggestions/interventions to improve trends on all Fraud and Operational Loss matters.
• Identify and address the overall needs of the branch in terms of improvements that are of priority.
• Ensure all cash management, self-service device controls are implemented and effectively monitored as per Policy and/or standard operating procedure.
• Identify gaps in the skill levels and knowledge areas pertaining to operations, compliance and operational processes and procedures and coach, mentor or train relevant staff to close gaps.
• Continuously evaluate and ensure content of training material/s are accurate and up to date and escalate appropriately if gaps are identified.
• Discuss “common errors” report with branches to ensure shared understanding of shortcomings, collaborate to identify root cause and put plans in place to eradicate errors on a sustainable basis.
• Provide Branch leadership with an update on all identified risks and controls ensuring a level of comfort through effective risk management.
• Conduct Control Effectiveness Assessments (CEA) as required and report on trends, overall status and collaborate with and enable outlet staff to close any gaps identified.
• Facilitate and support corrective actions on Management Assurance Review (and other assurance provider) findings.
• Track, monitor and control the closing of all open CEA and Assurance findings.
• Compliance / Product / Regulatory Training – Ensure the staff complete the required training by the stipulated timelines.
• Management/Exception Control Listings – Extract, scrutinize and action as per laid down procedures i.e. Same day pass rate, high risk transactions, fee waivers, etc.
• Operations Management System (OMS) - The key controls need to be assessed based on whether they are working as intended or suitable for the purpose they are designed for.  For any ineffective or lapse in the controls, remedial action needs to be taken and tracked until closure via OMS.

Accountability:  Branch Operations

• Software Releases – Keep abreast of up and coming system enhancements/production fixes, ensure that the quick reference guide is socialized with the colleagues and fully embedded.
• Ensure all branch security requirements are fully functional and coordinate all related support activities and controls, e.g. DVR.
• Align and implement physical security minimum standards as identified by Africa Security.
• Act as the entry point for all 3rd Party Vendors inclusive of tracking and managing of all service calls logged for software and hardware faults (i.e. CRES, IT, Provincial Offices, etc.).
• Ensure that the services provided by internal business units / processing centres / 3rd Party vendors are delivered as per the service level agreements.
• Initiate and implement cost-saving initiatives for example replacing of old equipment, monitoring of the cost of equipment and highlighting to line managers where costs are out of line.
• Validate the legality of all payments and journals by ensuring that the invoices are correct and has been authorised by the stipulated mandated officials.
• Be a Change Agent and ensure old behaviours or practices are replaced and in line with new requirements.
• Drive a culture of proactive risk and compliance management within the branch by clear communication, information sharing sessions and regular monitoring to ensure that the staff understand their responsibilities.
• Support Line Management with coaching of new staff on operational processes, systems, devices, risk and compliance.
• Analyse and monitor the overall risk management process for the branch through proactively identifying and reporting trends, recommending remedial action where appropriate.
• Responsible for reporting risk profile, RCA and actions for escalation to Regional risk forum.
• Ensure a sound risk and control environment is maintained within all SBUs in the branch.
• Create, Maintain user profiles as and when required and ensure alignment to the paper mandate and standard guidelines.
• Enforce and maintain appropriate segregation of duties between roles, functions and system capabilities as part mandate and user access management.

Accountability:  Branch Support

• Coordinate and arrange all requests for system access business equipment (e.g. computer, laptop, cellphone, 3G and desk phone) for new recruits and recovery and contract cancellations for employees exiting or moving (where appropriate) within the organization.
• Establish, update and maintain a branch infrastructure record.
• Responsible for the co-ordination and fitting arrangements related to all Corporate Wear activities.
• Manage the stationery supplies and order levels appropriately for the branch and ensure controlled distribution.
• Where applicable, acts as the back up to the Branch Manager in smaller branches.
• Engage and partner with Branch Manager to close any procedural, capacity gaps and/or process/control failures identified in branches.
• Attend morning Imbizo’s, relevant meetings and actively engage on branch operational performance.
• Gather and analyse data, monitor trends and provide advice and/or solutions to Branch Manager.
• Make recommendations to branch/outlet Manager and put plans in place to ensure optimal capacity management and control.
• Act as the branch subject matter expert (SME) on all branch controls and operations by supporting branch management via Colleague coaching.
• Support Business Support team with tracking of system enhancements (new/upgrades) and ensure problems are logged, escalated to the relevant stakeholders and monitored until completion.
• Ensure branch readiness for system upgrades during software release windows (e.g. all device
• to remain on overnight, ensure software appropriately update, escalate failures, etc)
• Acts as the Center of Excellence (CoE) in the branch in terms of business risk and assurance requirements, ensuring alignment of new/revised processes, procedures and controls.
• Engage effectively with peers to ensure that the best practices from other branches are being taken into consideration and implemented.

Education

• Higher Certificate: Banking, National Senior Certificate/ Matric (Grade 12)
   

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• To provide specialist advice & support in area of specialisation; enabling the provision of sound pricing and execution of trades, maximising assets and minimising financial risk.

Job Description

• Solutioning & Advisory: Provide ongoing support to senior advisors in driving business development and subsequently business targets through monitoring and identifying opportunities within the portfolio (cross selling and up-selling) 
• Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client 
• Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Overall job purpose:  To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.

Job Description

Key accountabilities ​

Accountability: Selling products and services. 

• Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
• Achieves predetermined sales targets through generating quality applications.
• Contact the customer and executes the sales process within the desired turnaround time.
• Delivers customer sales and services whilst maintaining quality service standards.
• Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
• Ensure first call resolution.
• Tracking of conversions from lead or call to application and then to fulfilment.

Accountability: Reduction of customer attrition. 

• Speaks to customers to ensure that their needs are identified and advises various options.
• Adheres to shared company values and service standards with regard to customer interaction.
• Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
• Communicates with the customer according to company standards.
• Address the customer’s need with product knowledge that is technically accurate.
• Preparation for the outbound call, providing alternative products solutions were applicable.

Accountability: Information management.

• Update the system with accurate information to inform accurate reporting

Accountability: Adherence to risk and governance

• Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.
• Participate in survey (EOS) and in findings action plans.
• Support BSSA CSI initiatives.
• Adherence to NCA, FICA and FAIS legislation.
• Comply with Risk and Control Activities and adherences.
• Comply with all Human Resources policies and procedures
• Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.

Accountability: Training and development

• Participate in all scheduled training and multiskilling opportunities.
• Participate in coaching sessions.
• Owning and being proactive about own training and development.
• Participate in idea sharing through pitch in initiative.
• Complete all compliance training within prescribed timelines.

Education

• National Certificate: Banking (Required)

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Job Summary

• To provide a solution orientated service to customers in Short Term insurance and give advice. To provide solutions for the client's short-term insurance and financial planning needs by servicing customers on request and reviewing the client's portfolio in order to build a sustainable client base.

Job Description

• Client engagement will be virtual but at times would need to be done on a face to face bases thus it is a requirement that the successful applicant can travel, does have a valid driver’s license and does have access to their own transport.
• It is also a requirement for the person to dress professionally and be presentable when engaging clients.    

Accountability:

• To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Broker Support staff) via virtual channels
•  Receive leads data provided by the Manager, Campaign Manager or set up by appointment campaign
•  If it is a lead, make telephonic contact with the client to set up a meeting within the specified timeframes per the leads campaign agreement
•  As part of the advice process, assess the client's portfolio and identify possible gaps for which solutions can be formulated. When offering a solution also include a record of advice that the  solution is based on.
•  Manage inbound calls, online and Virtual queries and requests from customers seeking advice on their Insurance needs
•  Disclose all the relevant information to the client as required by the relevant legislative frameworks (e.g. FAIS Act) at the initial interaction; to enable the client to make a decision on whether or not to proceed with the transaction
•  Follow all the steps in the designated client engagement process as specified by Absa Insurance and Financial Advisers
•   Provide regular feedback to the Manager on actions taken to progress the lead
•   Actioning and closing leads appropriately on identified systems as per provided guidelines
•  Provide the correct campaign product information at all times during client interactions
•  Meet conversion ratios through engaging with the required number of clients daily and providing the required number of customer solutions
•  Manage the end to end application process

Accountability: Customer service/retention action

•  Make use of the software systems provided to conduct a comprehensive risk evaluation for the client
•  Obtain the client's consent to access his/her existing policy information by getting him/her to acknowledge through voice-logging or to sign the relevant documents in order to get a comprehensive view of the client's short term insurance portfolio
•  Discuss various possible solutions and options available with the client
•  Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary Accountability: Risk and Compliance
•  Ensure that all Absa Group Compliance exams are completed timeously, and the relevant pass mark achieved
•   Ensure that all Regulatory and Absa Group Compliance requirements are met by following the campaign sales scripts during interactions with the client
•  Report any non-compliance issues such as non-adherence to scripts to line management
•  Comply with regulatory requirements in terms of FICA requirements
•   Attend all the required training to attain accreditation to market the various products (product provider)
•  Attend all the requisite internal training (i.e. Inhouse training, FAIS-related programs/courses)
•  Attain the required FAIS credits in order to achieve Fit and Proper status
•  Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
•   Manage own career and personal development
•   Ensure that all personal details such as street address, contact numbers etc are up to date on the Employee Self Service portal (ESS) by updating them on ESS on a regular basis.
•   Comply with house rules
•  Meet required adherence & absenteeism requirements
•  Proactively minimize costs to the organization
•  Work closely with other members of the unit to delivery outstanding performance
•  Attend team buzz sessions and meetings and contribute fully, including suggestions for ways of improving customer service
•  Support team by sharing knowledge & best practice

Education and Experience Required

•  NQF level 4: Grade 12
•  120 FAIS credits at NQF Level 5 or an NQF Level equivalent B-degree in long Term Insurance or equivalent.

Preferred:

•  3 to 5 Years’ experience in insurance industry
•   Higher certificate in Insurance
•  RE 5 qualification obtained
•  120 credits at NQF Level 5 (Short term)
•  Knowledge of the insurance industry
•   Knowledge of financial management
•   Presentation Skills
•  Negotiation Skills  
•  Interpersonal Skills  
•  People Management Skills
•  Entrepreneurial Skills
•   Effective relationship building skills

Required Competencies:

•  Achieving personal work goals and objectives
•  Analysing
•  Coping with pressures and setbacks
•  Entrepreneurial and commercial thinking
•  Deciding and initiating action
•  Delivering results and meeting customer expectations
•  Persuading and influencing
•  Relating and networking

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Job Summary

• The role will support internal stakeholders in Finance Management and Risk across the project management office and the successful applicant will be expected to provide analytic and financial administrative support. Stakeholder engagement, prioritization, a sound financial administration understanding and the ability to meet deadlines are key success factors. Key stakeholders are Finance Management PMO (Portfolio Management Office), project teams and Group Centre Finance Management.

Job Description

• The key accountabilities of the role include financial forecasting; budget and actuals review, including reconciliations; preparation of journals; reporting and stakeholder engagement.

Accountability: Forecasting, Budgeting and Financial Reporting

Finance Management Support

• Respond to project and PMO queries on billing, metrics, reporting and other data requirements.
• Understand the deliverables of internal and external Portfolio Management Office (PMO) Stakeholders and contribute to success through cooperative and shared networking.
• Assist Project Managers in maintaining, scrutinising and reporting on all Financial Management transactions to effectively manage project finances (Open Commitments, Actuals Tracking).
• Prepare Monthly reporting of Financial and Non-Financial results, including financial project forecasts, to FM PMO and Project Managers including comparisons to budget, committed and actual spend to make sure that the Project Managers are empowered to make decision in line with their respective budget and current spend trends.
• Escalate Financial issues timeously ensuring that payments reflect on SAP and commitments reflect for new contractors.
• Assist in managing closure of purchase orders timeously when funds are depleted or when a contract has come to an end.
• Ensure that all expenses are authorised by the appropriate people and are submitted for payments.
• Assist with FMR change transactions, monthly journals, project financial closures and year end accruals.
• Execute finance activities required within the portfolio to ensure adherence to sound financial management and accounting practices.
• Presentation of Financial information to the FM PMO for consideration, including consolidated portfolio summary, and Finance monthly reports. Where required, presentation of these results to the Head of PMO and COO.

Accountability: Financial Governance and Control 

• Ensuring that the expenditure is allocated to the right GL accounts, correct cost centres/Project codes, supporting documents attached.
• Prepare, submit, and follow up on all Journals (e.g., Re-allocation to the right GL accounts, Budgets Movements / cost centre/project codes) in accordance with the relevant Group Journal Policy, check that all Journals have valid supporting documents (e.g., valid invoices, GL printouts etc.) and are properly mandated and completed.
• Constantly maintain the internal control processes to improve performance and accuracy of reporting by ensuring adherence to the specific timelines, checklists, and internal procedures.
• Consult with relevant parties to correct data on the required systems (SAP, Planex).
• Provide detailed monthly commentary on the variances against budget and forecast for inclusion in project reviews and governance forums.
• Conduct integrity checks on all extracted data to ensure correct data is incorporated into the reports.
• Escalate issues identified to the relevant owner and work with them to improve data quality and definitions.
• Escalate long outstanding data integrity issues to management levels for resolution.
• Perform quality control on reports generated.

Accountability: Stakeholder Engagement/Partnering

• Build and maintain relationships with relevant stakeholders (Project Managers, PMO, Business Managers, colleagues and stakeholders).
• Provide tactical advice based on trend analysis conducted on functional performance as evidenced by data.
• Identify possible process failures and short comings.
• Role/Person Specification

Education and Experience

• National Diploma/Advanced Certificate: Business, Commerce, Management Studies or equivalent
• 2-3 years experience in a similar role

Knowledge and Skills

• Strong data analytics skills
• Proficient in MS Office, namely Excel and PowerPoint
• Project administration skills
• Quantitative and analytical approach
• Problem-solving skills
• Strong time management and ability to work under pressurised timeframes
• Exceptional interpersonal and team-working skills and the ability to communicate and engage across different stakeholder levels and across different teams
• Performance orientated and client service driven
• Strong communication, report writing and presentation skills

Competencies

• Analysis skills;
• Judgment / decision making – demonstrates logic, rationality and objectivity in decision making whilst balancing speed vs. thorough approach;
• Integrity – consistent, earns trust, fights fair, uses the facts;
• Team player – approachable, establishes collaborative relationships;
• Oral and Written Communications - fluency, clarity, precise, well organised communications;
• Adaptability – adapts to change, adjusts quickly to change, and copes with complexity
• Resilience - Coping with pressure and setbacks
• Planning and organising
• Presenting and communicating information
• Relating and networking

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Job Description

• Real Estate Banking has a dual-mandate, comprising strategic coverage and wholesale commercial property finance for wholesale clients in the real estate sector.
• The Real Estate Banking team has primary responsibility within the Firm for the coverage of large real estate clients.
• The position involves working closely with all Investment Banking product areas, with a strong focus on strategic financing mandates through debt capital markets, equity capital markets, and risk solutions.
• The Real Estate Banking team also has responsibility to originate, structure, and execute loan transactions for large-cap real estate corporate and real estate related structured finance opportunities.
• The role requires a close working relationship with portfolio, credit, DocMan, PCG and internal legal teams to originate and successfully execute transactions.
• The successful candidate will have 5 years’ experience in Commercial Property Finance as a transactor/relationship banker or alternatively have Property Finance Corporate credit expertise.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• Lead the setting and monitoring of Home Loans Pricing strategy at a granular level to optimise economic value within the constraints of the agreed Risk Appetite, targets, limits and triggers. Take accountability to ensure leading-edge predictive techniques and modelling is developed and embedded to ensure competitive and sustained advantage

Job Description

• Set and maintain the pricing and profitability framework from which all pricing strategies are adjusted; maintained and implemented 
• Assist with the development of business cases and plans by providing input to the appropriate stakeholders with regards to the recommended pricing for new products 
• Establish pricing strategies by understanding the risk & reward opportunity and competitor levels and implement these strategies 
• Understand and analyse the effect of price-elasticity at a customer and product level 
• Conduct pricing champion challenger strategies with each product house and customer segment in order to analyse the optimal price levels considering price competition and price elasticity 
• Assist business with creation of optimal balance sheets and income statements over business cycles. accounts 
• Establish minimum hurdle and ensure that the minimum profitability returns are met through the economic cycle 
• Understand how ROE, ROEC, RORC and RORWA are affected through the economic cycle 
• Develop a high performing team by embedding formal performance development and informal coaching 
• Encourage frequent knowledge sharing between team members |Determine and analyse development needs for the team and ensure that identified training requirements 
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resource

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice and to ensure operational implementation and adoption across a single practice i.t.o. Finance methodology, governance and delivery objectives.

Job Description

Commercial Finance Execution Accountabilities 

• Responsible for tactical strategy and the navigation of multiple/complex leadership relevant across his/her function of the BU.
• Leveraging tactical and practice integration, accountable to optimise the function. Co-accountable with CFO and Executive Head for business growth and profitability.
• Ensure that the CFO is appraised of key financial issues that need to be raised with executive leadership to enable integrity and timely management the BU.
• Deliver on our Customer Promise by creating unprecedented, seamless experiences.
• Embrace our distinctive brand aspiration and infuse in business.
• Implementation and creating of global best operating practices.
• Drive continuous process efficiency, financial rigor and controls. Pioneer and implement Finance best practices, digital solutions and effective change enablement. Build a scalable, digitally-led business.
• Drive cost management objectives for function within the BU.
• Contribute to functional strategy, create a shared purpose and identity for function; one family doing what’s ‘best for absa’.
• Adopt an eco-system mandate: (geography, customer, channel and product) of business area.
• Book of work contribution: Partner with leaders on financial decisions and implications of business strategies, investments, trade-offs, efficiency and scale initiatives, including process and systems transformation. Ensure alignment of core business with future business and technology changes and align vendor roadmaps to ensure the achievement thereof.
• Accountable for ensuring an optimal and compliant control environment within business unit that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations of Everyday Banking.
• Lead all aspects of the core finance processes for Everyday Banking Finance (annual planning, forecasting, spend trajectory and reporting), and partner with the business leaders to evaluate the productivity of operations, enable wise resource allocation, and drive intelligent scenario planning.
• Stimulate a leadership context of solid understanding of the markets/segments/customers/products to help drive financial growth, performs product and customer profitability analysis to assist with business decisions. Build capability to partner with business to identify opportunities to utilise relevant solutions to innovate new products and services with the intent of driving customer value and revenue.
• Whenever necessary, participate in negotiations with partners as well as suppliers or contractors within appropriate role scope.
• Foster strong relationships with business units by establishing a customer service culture within the commercial finance team.
• Influence integration of Treasury, Risk, and Finance from a BU perspective.
• Influence the build of a leading global payments hub, where applicable.
• Maintain stewardship and excellence which drives performance and sustainable growth through preservation of financial integrity.
• Leverage BU to help shape society by developing innovative solutions to societal challenges; and expand and augment existing capabilities.
• Integrate oversight of BCM & cybersecurity strategy for BU into Finance execution.
• Advisor and expert in credit collections strategies
• Understanding of balance sheet management, balancing capital consumption, risk appetite and returns
• Understanding of IFRS 9 as well as overall credit portfolio management

Financial Reporting Accountabilities

• Partner with leaders to define, optimize and monitor progress on their strategic agenda, short-term and long-term plans and investments, operational success metrics, efficiencies, risks and mitigations.
• Seek advanced modelling and analysis capability to provide actionable intelligence, beyond data within the function.
• Develop finance narratives and insights driving business; and build pioneering new propositions.
• Ensure appropriate, quality and timeous delivery of accurate financial and non-financial management information to support business objectives and expectations, including appropriate financial and non-financial metrics, valid and insightful comments and packaging the information in a relevant and appropriate manner.
• Deliver reporting reflecting deep commercial, holistic understanding, coherency, clarity, and contextualisation. Tell the story with passion and conviction.
• Provide thought-leadership, insight, influence and challenge on evolving stakeholder information requirements and reporting processes to deliver analytics.
• Drive the stakeholder engagement and processes around month-end, year-end and planning cycles across Everyday Banking.  Prepare for all cycles in advance and ensure adequate engagement with the relevant finance and BU teams.
• Integrate the production of regular, high quality, standardised financial and non-financial reporting and analytics to Business and Finance.  

People Investment Accountabilities

• Coach, inspire, engage, mentor and develop finance and business savvy leaders.
• Play to our A-Game culture of Culture of inclusivity, diversity, entrepreneurship, and ownership.
• People Promise will be integral to our business. Focus on Finance skills development and succession.
• Integrate Big Data and Advanced Analytics into the core of our business.
• Develop specialised Finance skills to support mergers and acquisitions, and partnership capabilities to drive opportunity.
• Provide thought leadership to the industry and aim to create industry benchmark standards.
• Be an enabler of capabilities, talent and service level to fulfil business and functional responsibilities in an innovative efficient manner.
• Lead the Finance team in obtaining a holistic view of Everyday Banking, whilst ensuring that each direct report maintains an in-depth understanding of his/her own functional area.
• Regularly engage with the other finance and BU teams regarding the process surrounding demand management, ensuring that adequate controls are in place to ensure effective utilisation of the Finance team’s resources.
• Embed the correct governance and control frameworks across the Finance team, as well as for proactively addressing any deficiencies and exceptions.
• Build BU leadership capability by influencing deep understanding of income statement, balance sheet, margin returns, variance analysis, capital and liquidity requirements, revenues, assets, liabilities and capital, expenses, headcount analytics and other key ratios through relevant engagement. Hold BU managers accountable for ensuring adaptability of the team to changes in external regulatory requirements and business performance outlook.

Role / Person Specification

• Minimum B-degree (NQF level no.7) Desired Post Graduate Degree (NQF level no.8+), CA (SA) or CIMA or MBA qualification preferred.
• 5+ years professional financial management experience
• 5+ years Banking Experience at a management level
• Preferred team lead in Finance Function teams or in professional environments

Knowledge and skills:

• Experience in business transformation contexts related to exponential business growth
• Experience in commercial innovation environments
• Broad Finance including strategic, commercial, legal, risk and operational aspects
• Ability to build, develop & lead professional level teams 
• Understanding of the financial services sector within a professional business environment
• Knowledge of people change management

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

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Job Summary

• The role for a Business Finance Partner is now open in GCF. This role entails assisting in the preparation and analysis of financial performance of the Corporate Real Estate Services function within Group Centre Finance. The role includes oversight of past, present and future financial performance of the division across Southern Africa. Stakeholder and relationship management is a key driver in order to deliver financial objectives. The role will be required to identify trends and financial risks. Delivering and presenting of accurate financial information in order to assist in strategic decisions for the GCF Division.

Job Description

Key Accountabilities

Financial Management and Business Partnering

• Produce of regular, high quality, standardised financial and non-financial reporting and analytics to Business and Finance.
• Ensure appropriate, quality and timeous delivery of accurate financial and non-financial management information and valid and insightful comments.
• Build trust in the finance function through the creation of a single source of financial information which is corroborated by related management information sources and alignment to the agreed accounting principles and methodologies
• Take a commercial view on business and provide insights into management reports.
• Generate finance narratives and insights driving business that will assist in building new proposition.
• Align to processes around month-end and year-end across the GCF finance community based on the requirements from Group.
• Execute strategic objectives as articulated by the Chief Financial Officer (CFO).
• First line of operational support to internal and external auditors within scope of work; and all queries addressed effectively and efficiently.
• Work with Business Unit Commercial Manager to ensure appropriate, accurate and timeous delivery of financial information from Outsource partners

Business Planning

• Align to processes around planning cycles across the GCF finance community and Business Unit based on the requirements from Group. Prepare for all cycles in advance and ensure adequate engagement with the relevant finance and Business Unit teams.
• Ensure Business Unit commitment and thorough input is obtained for these activities and support them with translating strategy into financial objectives on request
• Partner with the departments and the Business Unit line managers to complete sound financial plans within the agreed timeframes ensuring that the plans align to the Company’s and Business Unit strategy
• Analysing existing budgets against actual spend and note any key risk and opportunities is identified and communicated to the Business Unit and ensure this is accounted for into the annual financial plans

Support to Business and Financial Leadership

• Drive change proactively aimed at continuous improvement in all areas of the reporting and business. Embrace digital solutions
• Provide financial advice and guidance to line managers and Finance Business Partners on new initiatives, current budget management practices and trends in expenditure in their areas of accountability.
• Explain targets and take accountability for the monitoring and achievement of own objectives in terms of financial risk, financial planning and governance.
• Address any process failures specific to the department under management.
• Drive continuous process efficiency, financial rigor and controls. 
• Serve as a subject matter expert on accounting processes, analysis and reporting for end-to-end Financial Management in business area.
• Develop and sustain knowledge and experience on the end to end processes, including relevant systems within scope of work.
• Ensure that the CFO is appraised of key financial issues that need to be raised with executive leadership to enable integrity and timely management the BU.

Governance

• Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood and that these are adhered to on a monthly basis.
• Implement required governance forums to support improved financial management practices within own area of responsibility. (e.g. monthly finance reporting, monthly finance meetings.)
• Develop and implement control procedures as deficiencies or exceptions are identified. Assess and drive improvement of business accounting practices and policies.

Role/Person Specification

Education and Experience Required

• NQF Level 7: CA / Degree BCom Accounts
• Minimum 3 years financial management experience
• Exposure to dealing with Key stakeholders & Senior Management

Competencies:

• Writing & reporting
• Presentation skills
• Excellent organisational skills
• Excellent communication skill
• Excellent analytical ability
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creative Problem Solving
• Digitally Empowered