Current Opportunities at RCL FOODS

• RCL FOODS is on the hunt for an experienced Brand Consultant to drive growth of RCL portfolio at outlet level. Drive increased SKUs per outlet in your territory; Drive compliance in National/Regional account listings. Drive effective National/Regional promotional executions within your territory to drive volume growth. To ensure availability of RCL FOODS range at a unit level.  Ensure smooth trade level relationship with the outlets in your territory, policing and managing any supply related issues. Use your product preparation knowledge to do informal training to deliver consistent/improved product quality.

The role will report to the Area Sales Managerand will be based in West Rand of Johannesburg.

Minimum Requirements    

• Matric
• Valid Code EB drivers’ licence.
• Preferred but not mandatory 1 to 2 years direct selling experience (Relevant food service experience).
• Computer literacy – MS Office.

Duties & Responsibilities    
Strategy Formulation:

• Strategy Formulation and Implementation:
• Apply Outlet profiling to implement the appropriate selling strategies for new SKUs to achieve conversions in your area.
• Devise action plans to improve the Front of House (FOH) availability and preparation quality of your territory by leveraging the Operator management/staff; Regional Trade Consultant and RCL Route to Market partner (RTM) In-Field colleagues.
• Actively look for new business to grow territory.
• Consultant required to manage all company assets. Ie: Pie warmers/ Trade tools/ Etc
• Customer Relationship Management

Manage Territory Outlet Relationships:

• Relationships with all stake holders to be managed.  Outlet owner, management, and staff.
• Grow business by delivering the strike rate requirement that allows the addition of SKUs at an Outlet level which will intern deliver on National Account, Channel and Regional Plans.
• Grow business by ensuring availability of the full listed range for all RCL products at all outlets, both through back of house education and front of house availability.
• Build a reputation as the RCL Culinary Expert in Outlet operations, through knowledge of the processes and use of insight to add relevant new products that add/ grow value to the outlets profit.
• POS placement and management of branding within your territory.
• Provide ad-hock informal Training to Outlet staff teams on full RCL portfolio.

Marketing Management:
New Product Development:

• You will be required to ensure new product listings are presented/ prepared in your outlets when a head office listing has been agreed. You will be heavily involved in the demonstration of product benefits/ value add, in addition of new products to the pantries and processes of the outlets in your territory.
• New product introduction at an outlet may not only include innovation; but key lines from the current product portfolio that may not yet be ranged within the outlet.
• New SKU’s will be listed at head office by the National Accounts Managers and then implemented at an outlet level by this role.
• You are responsible for driving the increase in number of our RCL SKUs used in each outlet.

Marketing and Promotion:

• This role will be highly involved in the activation of promotional activities at an outlet level within your Territory.  The key is to ensure you deliver against the briefs and are timeous with your placement and training.
• You will have to make sure all POS and promotion materials are available in all relevant sites as required in your territory. 
• You may be required to assist in various promotional activities at different locations, such as a Key Account regional ops meeting; Trade Depot team demo; but this would be approximately 1 day a month.
• Manage the warmer/cabinet infrastructure and outsourced servicing for you region; this will include inspection recording/auditing and administering maintenance issues as well as placing merchandising as required.

Market and Customer Insight Maintenance:

• Provide the business with any information on competitors that is affecting your performance in the territory and with your Regional Manager make sure you are adapting plans to combat our competitors appropriately and seeking support if the required response is out of your scope.
• Keep the Channel Teams informed of latest developments and trading realities at an outlet level by feeding back any new operator issues that affect the relevance of our RCL range of products within your outlets.

Pricing Guidelines Management:

• Track/Audit RCL brand portfolio and competitor prices across all customers/outlets.

Supply Chain Distribution Management:

• Provide management of the distribution link between RCL supply chain and the Customer’s outlet ensuring full availability to the consumer.
• Conduct regular reviews of distribution and product delivery efficiency by the different Distribution partners and discuss issues with the relevant partner representatives.
• Ensure that you regularly provide feedback to your Manager/ Trade
• Manager on customer service measures and resolve problems arising (complaints, on time delivery and order fill).
• Your involvement within the outlet will be frequent (Frequency will be aligned to customer ranking) and your level of interaction hold you in high regard; especially when driving commercial conversation and skill review. You need to use this status to have a strong influence on the Front of House (FOH) product availability, ranging and day part offering. Your main focus being one of driving full availability.

Financial Management:

• You will be required to discuss concepts such as cost-in-use, margin etc. in your selling process. In additional, assist with wastage management and assist in guiding best practice.
• Deliver Territory revenue targets.

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• Currently we are seeking an experienced Engineering and Manufacturing Excellence Director to provide strategic and tactical direction and leadership in the areas of engineering, asset management, continuous improvement and manufacturing excellence. Key focus areas are to deliver break-through performance improvement, effective capital planning, optimal asset utilization and efficiency savings. This role can be based in Johannesburg or Durban.
• If you are passionate about driving team collaboration, transformation and delivering top notch results, then this role is for YOU!

Minimum Requirements    

• B.Sc. (Eng) or B.Eng. preferable but other relative tertiary qualifications will be considered.
• Registration as a professional engineer with the Engineering Council of South Africa (ECSA) would be advantageous.
• Minimum 10 years’ broad-based engineering and manufacturing experience in and FMCG or related industries.
• Minimum 5 years’ experience at executive/senior level within a matrix organisation as either head of engineering, or head of manufacturing excellence (or similar), or both.
• Relevant senior management experience in managing a variety of internal and external stakeholders
• Willingness to travel extensively.

Duties & Responsibilities    
Strategic Engineering & Manufacturing Excellence-

• Develop and drive the implementation of the RCL FOODS engineering and manufacturing excellence strategy, plans, vision, and goals, and ensure alignment with the overall business strategy.
• Provide specialist advice to the business pertaining to engineering and manufacturing excellence matters.
• Provide business partnership and support at an executive team level and within business units, and monitor the implementation of engineering and manufacturing excellence initiatives and priorities
• Ensure engineering and manufacturing excellence initiatives are key considerations when planning business activities.

Engineering Projects-

• Capital planning, prioritisation and allocation of funding as well as capacity planning oversite.
• Major engineering project scoping, management, and execution (ownership of scope, project management and contractor relationship).
• Project engagement and oversight (develop and monitor project governance principles and provide oversight).

Enterprise Asset Management (EAM)-

• EAM program reporting and asset care (develop roadmap and conduct audits on status).

Engineering Safety Standards-

• Ensure that all operations comply with relevant safety standards and regulations.
• Act as the designated Section 16.2 (of the Occupational Health and Safety Act) appointee for the business.

Manufacturing Process and Practice-

• Own the Stock to Cost (S2C) business process.
• Develop and monitor fit-for-purpose manufacturing practices and standards for the business.
• Benchmark and monitor cost of production and coach / challenge relevant production managers to drive improvements.

Continuous Improvement -

• Design, coordinate and monitor a fit-for-purpose continuous improvement (CI) and savings roadmap.
• Monitor the savings project pipeline and provide oversight to the executive team.
• Develop a team of continuous improvement professionals within the group who will provide support for key CI and productivity projects.

Capability Building-

• Develop engineering and technical capability building programs in support of the company’s engineering and manufacturing strategy.
• Develop manufacturing capability building programs to enable world class manufacturing across the business.
• Lead the Lean Six Sigma - LSS (and/or other relevant programs) training program and track progress of delivery of various improvement programs delivered by LSS practitioners.
• Champion talent development and succession planning for engineering and manufacturing.

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• Our Talent Team are currently looking for a dynamic HR Practitioner to join our Speciality Team. The role will be based in Centurion and reporting into the HR Business Partner.
• The purpose of the HR Practitioner is to ensure effective Human Resources support to the business unit/factory through adequate delivery of HR Services, practices, procedures.

Minimum Requirements    

• Degree in Human Resource Management
• Valid Code EB drivers’ licence
• Must have at least 3-5 years of experience as a HR generalist

Duties & Responsibilities    
Employee Relations

• Provide advice to line managers regarding the conduct and misconduct management processes.
• Provide advice to line managers and investigate/process disciplinary cases.
• Provide advice to line managers and investigate/process grievances.
• Review practices to ensure statutory compliance and regularly provide guidance to line managers.
• Manage the housing and SQ allocations and associated evictions.
• Participate in consultations with organised labour.
• Coach Line Managers on effective delivery of Disciplinary hearings
• Represent the organisation at CCMA (Conciliation and Arbitration)
• Chair the monthly meetings with Shop Stewards in the absence of HRBP.
• Manage and coordinate employee wellness including coordination of clinics,
• KKS, and capacity in meetings.

Resourcing

• Process permissions to recruit (workflow).
• Process the offers of employment/negotiation.
• Ensure that the Resourcing process is adhered to and jobs are timeously advertised on the eRecruitment and tracked.
• Manage and conduct interviews with Line Managers and selection test and make recommendations to Line for all C Band and lower positions.
• Supervise the orientation of new employees.
• Manage probationary reviews, employee evaluations and terminations.
• Ensure that the site job profiles are relevant and up to date and where job evaluation is required necessary arrangements are made with Line Manager and HRBP

Talent Management

• Coach Line Manager on Performance Management Process and Talent & Org Review process.
• Facilitate Consistency Reviews and Talent & Org Review meetings.
• Coordinate the performance appraisal documents and consolidate performance ratings.
• Drive the succession planning for the site/ region.
• Facilitate employment equity target setting and monitor profile.

Health and Safety Compliance

• Manage the IOD/minor injury treatment process and reporting.
• Assist Risk Officer in monitoring IOD cases.

Organisational Design

• Liaise with Line Managers to get rationale for proposed positions, draw up new proposed org and submit to HRBP for sign off.
• Manage and update business organisational structure on SAP and ensure that all structures are up to date.
• Drive change management initiatives in line with the business and organisational objectives

Training Development

• Compile training matrix from Appraisal doc.
• Facilitate HR training including adhoc refresher for employees and Line
• Drive Development Plans for all employees in C Band positions.

Employment Equity

• Drawing quarterly reports and discuss at EE meeting also using the same reports of appointments.
• Drive staff profile as per agreed KPI for the site by effectively engaging and advising Line Managers.

HR Administration

• Manage new employee on-boarding process.
• Manage terminations and exit interviews.
• Manage the capturing of HR information and data into the relevant systems and assure the integrity of the data.
• Provide advice and information to management and employees on HR policies and procedures, including equal opportunity, anti-discrimination and occupational health and safety programmes.
• Advise management on work matters, career development, personal problems and industrial matters.
• Counsel employees on policies and rules relating to employment policies and programmes, and on the company’s rules and regulations.
• Prepare and process employment and personnel reports and surveys.
• Provide advice and assistance to staff members regarding possible discrimination on the basis of race, religion, non-relevant physical or mental disability, sex and age.
• Audit and draft compliant issues related to Ecowise and Capasity (5 files to be audited per month).
• Quarterly checks on allowances (e.g.: cold allowance) and compare with actual employees working in department.
• Run and analyse HR reports and discuss with business (to update monthly dashboard.

Closing Date    
2023/07/20

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• This position exists to develop and prepare both the short- and longer-term supply plan for Finished Goods, as well as packaging and ingredients, using the forward forecast and balancing it against supply constraints in order to optimise customer service at minimal cost. All this needs to be done taking into account product mix in order to maximise profit when making supply choices.
• The role will require working closely with other supply planners, Stock allocation Planner, production, demand planners and the distribution team to proactively ensure that there are no interruptions in supply.

Minimum Requirements    

• 3 - 5 years operational experience, preferably within the production planning environment, but will also consider candidates with strong operations processing experience and/or who have worked closely with the supply planning team in other roles
• Appropriate degree (eg: Commercial or Supply Chain) or Diploma in Commerce/Logistics Management / Supply Chain
• Or Supply Chain Diploma from SAPICS or APICS

Duties & Responsibilities    
Functional Strategy into Action

• Facilitate integrated supply chain delivery by managing relationships and interaction with cross functional teams.
• Ensure the agreed SIA is implemented through delivery of own and team targets

 Supply Planning – medium term

• Develop the national supply plan across all assigned processing plants by balancing the forward demand plan against the processing plants capacity for the next 12 - 18 months.
• Identify where targeted days cover and customer orders that cannot be met and make recommendations on how to achieve this. This may include recommending working additional shifts or overtime, making changes to the line setup or reallocation of resource. For all options, ensure that a cost assessment is provided to enable the best business decision
• Manage stock in both quarantine and available for sale to ensure stock is released quickly enough to enable customer service level targets to be met.
• Understand and use the latest planning standards (production line capacities, plant specialisation rules, warehouse space constraints) to generate the rough cut capacity supply plan.
• Challenge the planning rates used with production managers where you find the supply bias is consistently positive or negative in order to get the most accurate forward plan.

Short Term Supply Planning

• On a weekly basis (and daily when stock shortages are experienced) review demand (demand forecasts and actual orders), stock cover requirements and stock holding positions to provide guidance on priorities, both by SKU or customer, and provide a clear steer to the distribution team on how to allocate stock.
• Ensure all decisions made drive optimal customer service while maximising profitability and minimising transport costs between regions.
• Determine the next day’s production based on a combination of actual sales orders, forward forecast and days cover targets.
• Plan the plant for the next day’s production, as well as the requirement for the next 2-4 days ahead in order to limit volatility when actual customer orders land

Finished Goods Stock Management using National Days Cover

• Calculate the stock targets by SKU by using the relevant information to input in the inventory optimisation model (e.g. forecast accuracy, factory reliability, production cycle times, order lead time, customer service levels).
• Propose stock level targets for agreement by the Supply Chain Management for both national and regional levels (for all stock holding points).
• Review stock days targets on a periodic basis, at least once or twice a year
• Make appropriate recommendation on stock where days cover either exceed maximum or are below minimum covers.
• Pro-actively manage national stock covers within the targeted range, taking into account product innovation, discontinuations, slow moving and obsolete stock across all stock holding points.
• Liaise with the distribution team to ensure that action is taken to prevent unnecessary costs and maintain a clean stock system.

Material Requirements Planning (Packaging, Ingredients and Other externally procured products)

• Using the forward production plan, develop the Material Requirements Plan in order to ensure that the forward packaging and ingredients requirements for a rolling 12 month forward plan are met. The first 13 weeks should be done in weekly buckets, thereafter in monthly buckets using the national production plan.
• Manage the MRP plan to ensure that the production plan can be met timeously by having sufficient quantities of packaging and ingredients on site in advance to meet the processing schedule
• Expedite and/or postpone Purchase Orders where shortages or oversupply becomes evident.
• Re-plan requirements weekly and make adjustments as ad hoc changes get made to the processing schedule.
• Ensure that SAP Master Data for MRP is maintained accurately (eg: lead times, safety stock, MOQ, frequency of order).
• Ensure that stock holding levels are maintained to appropriate levels to ensure working capital targets are met.

Stock Management of Packaging, Ingredients and Other Externally Procured Products

• Manage planned stock levels of materials, both on site and at supplier, in line with agreed target levels.
• Work closely with sourcing team to manage supplier relationships
• Identify possible stock inaccuracies and work with stores to maintain stock accuracy levels.
• In conjunction with stores, ensure obsolete and quality compromised stocks are written off promptly.
• Responsible for communicating overstocks or shortages to the business and making recommendations to resolve situations.

Supplier and Stock Holding Management

• Monthly, provide sourcing and the suppliers with a 13-week forecast of requirements based on end item requirements as per the production plan.
• Establish and maintain lead times, safety stocks and lot size requirements for individual packaging and ingredient requirements.
• Monitor stock at supplier closely in relation to call-off to ensure stock holding numbers are accurate at all time.
• Where appropriate, have regular meetings with suppliers to identify and manage possible constraints and to address and relevant supplier rating scores.

Sales and Operations Planning / iCSE

• Develop the overall supply plan that will be used as input into the company wide S&OP / iCSE process.
• Provide input into the Supply Planning Meetings and Supply Chain Review on where the risks are for shortages, excess stocks and potential write-offs are for Packaging and Ingredients, as well as for Finished Goods.
• Identify gaps and opportunities and make appropriate recommendations to close these with the Supply Planning Manager

Innovation/Discontinuation

• Drive the coordination for delivery of innovation into the supply chain including attending the innovation meetings and representing the Supply Chain in these forums.
• Actively manage down stock being discontinued, including working with distribution to exit a sku. Write-offs to be kept to a minimum or entirely avoided if possible. This includes investigating opportunities to use at other sites, working with the R&D team to possibly work away in other products, selling back to supplier.
• Work closely with Marketing and R&D teams to ensure ingredient and packaging requirements for new product launches are received in order to meet launch deadlines.
• Calculate estimated bleed outs of packaging and ingredients at the beginning of a project and where applicable provide timeous provisions for write-offs to the project team.Supply Chain Reporting
• Update the scorecards with the relevant KPI's on a weekly/monthly basis and issue.
• Issue the agreed national outbound supply chain reports on a week/monthly basis as appropriate.
• Understand the variances against targets for key KPI's and provide explanations and corrective actions required.
• Generate the agreed weekly supply planning packs/reports and associated minutes.

Closing Date    
2023/07/22

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• The purpose of the Business Analyst is to provide key support to the business and extract maximum value from the information technology platform, specifically its SAP BW system. Provide first (1st) line SAP BW support and assist the business to implement new projects and system enhancements.

Minimum Requirements    

• Relevant IT/Business educational qualification (Bsc, Bcom Degree/ Diploma).
• At least 3 years’ experience in SAP BW or similar Business Intelligence tool will be advantageous.
• Two years business analysis experience.
• Experience in an FMCG environment.
• Excellent understanding of sales and logistics execution processes.
• Excellent end user knowledge in the following SAP modules (BW).
• Excellent Super user knowledge on SAP BW Module.
• Advanced end user computer skills (MS Office, Project, Visio).
• Excellent business process and system analysis skills.

Duties & Responsibilities    
Provide BW SAP End User Support:

• Develop queries on BEX Analyser and BEX Designer
• Develop and maintain reports in BW Bex Analyzer as requested by the business
• Resolves calls as logged on service management system within agreed SLA.
• Liaise with SAP applications system analyst to resolve technical BW SAP errors.
• Define issues to assist system analyst to resolve problem speedily Provide End-user support.
• Serves as a liaison between the business and SAP Service Provider Manage and coordinate IT related business projects.
• Drive Continuous Business Improvement (CBI) Initiatives:
• Authorize and maintain SAP user profiles.
• Conduct regular system audits and report on system non-compliance.
• BW Report Development (Act as liaison between SAP BW Developer and BW End-users).

Serves as a liaison between the business and SAP Service Provider:

• All system enhancement requests channelled through the Business Analyst who draws up functional specification documents.
• Functional specification forwarded to SAP system analyst for costing and development.
• New report development in SAP BW/BI Create / Maintain Info Providers across the following modules: SD, MM, FI, CO, CRM System Monitoring & Administration.

General Housekeeping:

• Monitoring Daily Data Loads Checking DB Size, Aggregates, Process Chains, Global Cache.
• Analyzing BW Statistics to expedite user reporting experience Information Broadcasting (Workbooks & Web Templates).
• Measuring and testing the impact of any transports in ECC on BW.
• Conduct integrity checks and reconciliations in order to validate BW data vs. SAP ECC.
• Drafts system functional specification document.
• Draws up business process flow charts.

Conduct SAP end User Training & Report Development:

• Conducts end user training on existing and new SAP functionality Creates and maintains user training manuals Act as Super user for Vector / Rainbow.

End-users:

• BW Query Development / Maintenance Perform integrity checks and reconciliations to resolve any user queries Act as liaison between SAP BW Developer and BW End-users.
• Conduct regular system audits and report on system non-compliance:
• Conduct regular system compliance audits.
• Report on system non-compliance by users Highlight business risk as a result of non-compliance.

Closing Date    
2023/07/22

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• The successful incumbent will be responsible for maintaining and operating processing line machinery to ensure optimum production and to maintain the condition of the machine(s).

Minimum Requirements    

• Matric with Mathematics and Physical science/N3 Mechanical/Electrical engineering.
• A first line maintenance course or equivalent would be advantageous.
• 2-3 years in FMCG or mechanical environment.

Duties & Responsibilities    

• Set up the machine to ensure the required quality standard of the products.
• Monitor the speed and state of the machine to ensure maximum efficiency.
• Highlight and identify problem areas on machinery in order for corrective and preventative action to be carried out.
• Report any deviations from quality and food safety standards to Production, QA and Engineering management.
• Adhere to the ISO 14000,18000 and 22000 standards in terms of production and machinery operation.
• Be able to do scheduled work and assist with breakdowns.
• Start up and shut down machines in a safe manner as required by Standard Operating Procedures.
• Conduct regular safety inspections on machinery in line with Occupational Health and Safety requirements.
• Conduct routine and first line maintenance on machinery to ensure machinery is mechanically and functionally sound.
• Assist artisans in attending to machine breakdowns.
• Conduct basic fault-finding on machinery.
• Ensure the workstation is clean, neat, and tidy and in line with food safety standards.
• Complete checklists and records for traceability and audit purposes.

Closing Date    
2023/07/20

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The purpose of the action Key Responsibilities according to Team Role Allocation (CSD, PSD, Directs, Sugars, Independent, RCL Group Business Units, Key Accounts, or as assigned). Ensuring Efficient and professional Service to Customers, Principles & Key Stakeholders.

Minimum Requirements    

• 3 years’ degree/diploma would be advantageous (Sales/Marketing/Logistics).
• 3 years’ experience within a Call Centre Environment.
• With one year’s experience in a team leader/supervisory role.
• Understand Customer Service, FMCG, Logistics & Retail operations.
• Call Centre Systems SAP, CRM, Telephony Management Solution (AVAYA) experience preferred.
• Computer Literacy (Word + Excel).

Duties & Responsibilities   
Operations

• Manage and Maintain: Daily / Weekly / Monthly Controls.
• Score Cards and Checklists, as per implementation & Design.
• Reporting.
• Meetings.
• Workload by channel.
• Jabs & Allocations.
• Pricing Reviewed & Followed correctly at Agent Level.
• Score Cards & Checklist duties carried out as per design & Implementation.
• Daily Site Functional Operations.
• Lines, Systems, All Communication Channels, Tested and working.
• Call Lists activation.
• Functional Problems Logged via BCX.
• Service Levels, Call Centre Stats & Targets, driven, observed, and maintained.
• Action Administrative Tasks.
• Maintain adherence to existing & New SOP’s and BCP’s.
• All Technical system faults logged, and managed through till resolution.

Staff Development & Management

• Manage Team of Call Centre Agents relevant towards Assigned.
• Keep abreast of other Teams Area’s o Knowledge & Controls, to fill in where and when necessary if required.
• Ensure allocated Team “Bums in Seats”, according to Workload, Communication Channel (Inbound, Outbound, Email, Fax) and break schedules.
• Ensure all allocated Team Call Centre Agents, have implemented IDP’s.
• Ensure all allocated Team Call Centre agents have Implemented KPI’s.
• Conduct Regular Performance Appraisals, with Call Centre Agents according to process.
• Ensure all allocated Team Call Centre Agents, Competent in Knowledge, Process and systems.
• The Incumbent Team Leader will ensure that he/she has received the necessary IR Training and HR Support.
• Provide QA/Technical Trainer with TNA – Training Needs Analysis of allocated Call Centre Agents. Accountable to Ensure all Agents attend to Coaching, Training & Feedback Sessions as allocated.
• Accountable for Documentation of Absenteeism, Time Keeping, Work Performance & Trends of Call Centre Agents.
• Accountable for addressing Staff related IR Issues.

Customer Service

• Drive FCR – First Call Resolution at Agent Level.
• QNC’s – Queries n Complaints Management.
• Follow Through and Drive at Agent Level to resolve within SLA.
• Interact with Key Stakeholders (NAM’s, Principles, Buyers, Business Units) to drive Query/Order/Uplift Resolution.
• Attend to Escalated Queries, Service-Quality issues as Escalated from Agent Level.

Drive Value Added Business Support

• Collate information and Feedback, as and when required:
• CSI’s, Out Of Stocks, Potential Sales.
• New Store Openings, Rejections, ICU Lists o VTM Sales Support, Returns, Out Of Sequence Deliveries, Investigations, Master-data and other Admin, Research, tasks, etc.
• Identify Root Cause and Provide input to Possible Solutions.

Closing Date    
2023/07/22