Current Job Vacancies at Altron Bytes Systems Integration

Job Description

Monthly SLA Billing

• Receive monthly billing schedule, detailing amount that needs to be billed, along with site and period covered, from Account Manager.
• Preparing Sales Order to include information provided on the sales order.
• Preparing, if necessary the Purchase Order to vendor for the service provided for monthly SLA billing.
• Creating Pro Forma invoices showing information and mailing to Account Manager for review.
• Processing approved Pro-Forma invoice to Tax Invoice and mailing the Invoice to Account Manager.
• Ensuring accurate records of monthly SLA billing are kept to ensure that increases are implemented, when needed and to avoid duplicating or missed billing.

OPD Billing

• Daily checks under the ‘assign to billing department’ queue on the OPD system across several business units

On an assigned call, the following is checked before billing can take place:

• Customer Purchase Order – the value of the Sales Order must correspond with the customer purchase order.   The VAT number and company name must be completely accurate.  Should this not match, the administrator must ‘reject the billing’
• Picking and marking – this needs to be checked to ensure that the correct stock has been selected and that the stock registered on the Purchase Order is correctly picked and marked on the Sales Order.   If the correct picking and marking has not been done, the order will be sent to ‘rejected billing queue’.
• Signed Delivery Note and/or Sign Off – if stock has been delivered or an installation or repair has taken place, a signed DN or sign off must be attached to the OPD call.   If this is not found, the order must be rejected and no billing will be done.
• If all is in order, the Sales Order is billed and the Tax Invoice must be uploaded to the OPD order.  The ‘In Progress’ field must be completed with the name of the correct debtor’s clerk and the order must be marked as ‘billing completed’.  The invoice number and the date of the invoice must be entered onto the completed order. The Tax Invoice is emailed together with the signed DN or sign off to the Account’s Manager.

Processing of Purchase Orders

• A vendor invoice will be sent or assigned to the billing administrator.   A new Purchase Order in the name of the Vendor and a corresponding Sales Order (for the customer), will need to be created.
• Such requests are generally done for monthly SLA billing or monthly services.
• To process the Purchase Order, a supplier invoice is required.   Information required to create the Purchase Order, includes, the name of the Vendor and Customer.  The business unit and the name of the account manager.  The correct item number is entered on AX, which correctly reflects the service that has been rendered or product purchased.
• On receipt of the Vendor’s Tax Invoice, the administrator will make certain that the value of the invoice and the purchase order corresponds.  The PO is checked to ensure that the business unit is correct and delivery date is shown.   The stock or service is then registered correctly as a serial number and the vendor’s invoice number is used as the product receipt for the PO.  The vendor’s invoice number will again be used as the invoice number for the Purchase Order.  The invoice is stamped and the information such as order number, date Debtor ID and Customer ID is completed and submitted to the creditor’s department for payment.
• The sales order is processed, using the registered serial number and delivered.  Should a value be present, the administrator will ensure that the value corresponds with the customer’s Purchase Order.  In the case of a zero-value customer invoice which is for cost purposes only, the invoice will be processed with no value.  Any Tax Invoice with a value must be mailed to the relevant Account Manager.

Creating and Processing of Credit Notes

• In the case where a process Tax Invoice needs to be credited, the administrator will be required to prepare all the necessary Request for Credit Note Form.  The details required include:
  • Debtor name and ID.
  • Tax Invoice Number and date processed.
  • Copy of the Tax Invoice
  • Reason for Credit.
• Once the correct details have been correctly entered, the administrator is required to send the documentation to the account manager to obtain signatures for the credit.  If the credit is required, simply due to an incorrect account number user – where there is no loss, only the Financial Manager’s signature is required. If the error is on the part of the billing administrator, it is the administrator’s responsibility to obtain all signatures needed.

When the paperwork has been signed off the administrator will pass a credit in the following method:

• Creating a Sales Order and selecting Credit Note.
• The stock attached to the sales orders will need to be registered, so that the same stock can be picked on the re-invoice.
• Should the PO require crediting, this can be done by selecting the purchase order functionality in the Sales Order and generate a credit PO.
• To create a re-invoice, a sales order is created and the same stock used in the original invoice is picked – ensuring that the marking is correctly done and the sales order is linked to the credit note that has been passed.
• The credit note paperwork, together with the credit note and re-invoice is saved onto OPD and marked as ‘completed’ and re-assigned to the relevant debtors’ clerk.
• A copy of the all the paperwork is filed together with the credit note and re-invoice (if done).

Ad-Hoc Billing

• From time to time, an Account Manager will mail the administrator with an ad-hoc billing request.   The invoice will include no stock but will include services rendered.  The administrator will create a sales order using the correct item number that correctly reflects the service rendered. 
• The customer’s Purchase Order must be present to allow the administrator to ensure that the value corresponds and that all details are correct, such as VAT number, Company Name, address, etc.
• When the Pro Forma invoice is created, it is sent to the account manager for approval.  The invoice is processed and this is mailed to the manager.

Billing Queries

• The account’s department will require the administrator to resolve billing queries, which includes providing costs and revenue for various billing.  The administrator will investigate the queries by providing a Purchase Order Number for costs or an Invoice number for revenue.   If the billing is a zero value, the administrator will provide a sign-off permitting the customer to be billed at a zero value. 
• In cases of deferred revenue billing, the administrator will be asked to provide a period for the billing.

Processing of Sales Orders and Purchase orders

• Invoicing Customers bring in cost for SLA

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric

Years of Experience:

• 2 to 3 years

Other requirements:

• Microsoft Office experience

Behavioural Competencies:              

The incumbent is required to have demonstrated the following competencies:

• Communication skills: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Customer Focus:  Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships
• Continuous learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
• Contributing to team success: Actively participating as a member of a team to move the team toward the completion of goals
• Managing work (time management): Effectively managing one’s time and resources to ensure that work is completed efficiently
• Compliance: Adhere to policies and procedures and meet deadlines

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JOB PURPOSE

• To manage the end-to-end customer lifecycle, ensuring optimal service satisfaction through the delivery of consistent and value added services / solutions to retain current customers, and to do so in a cost effective manner to contribute toward account profitability.

KEY RESPONSIBILITIES:

• Conduct Ongoing Customer Lifecycle and Relationship Management
• Ensure Customer Service Satisfaction
• Continuously monitor customer Service delivery and proactively realign
• Control costs and maximise service/solution profitability
• Build and retain strong and scalable inter-personal relationships with clients, and internal parties;
• Assist with customer information sessions creating engaged customers and facilitate organic growth;
• Taking ownership of customers issues and following problems through to resolution;
• Provide continuous, professional, accurate and consistent feedback to clients;
• Schedule, prepare and present monthly review meeting;
• Ensure clear understanding and interpretation of detail in reporting to ensure accurate reporting;
• Conduct quarterly customer surveys and highlight/escalate potential risks;
• Plan and attend internal cross functional meetings at least quarterly;
• Manage consistent and professional service delivery, controlling resources and utilise assets with customer requirements to ensure customer service satisfaction;
• Setting a clear mission and deploying strategies focused towards that mission
• Ensure that all services are delivered in line with contracted requirements;
• Manage customer quotes process and performance;
• Monitor and validate open calls daily, proactively providing customer with feedback and updates in a professional and structured manner;
• Generate joint solutions, best fit alternatives, and anticipate potential future problems;
• Prepare for, attend and manage monthly customer meetings to ensure continuous and effective management of expectations and requirements;
• Plan, prepare and present the SAM review pack monthly;
• Implement innovative methods or processes to improve customer service;
• Analyse escalations, identify trends and proactively put in place corrective plans to address problem areas, reduce and eliminate recurrence;
• Conduct monthly and quarterly Service Management reviews;
• Review account plans quarterly;
• Complete and update ALL account plans Annually or when changes occur;
• Ensure accurate reports, review monthly and update where necessary;
• Accurately update SharePoint dashboard with weekly progress; 
• Conduct ongoing analysis of customer needs and requirements, and align account and service plans against those;
• Identify and drive account optimisation opportunities.
• Set a clear mission and deploy strategies focused towards that mission;
• Accurately drive to close and Bill all billable calls on a weekly basis;
• Ensure all maintenance billing is agreed and paid for 30 days prior to service initiation or as per contract;
• Manage quality and correctness of invoices and supporting documents through Pre-Bill process;
• Ensure annual credit notes amount is zero;
• Ensure that debtors book does not exceed 30 days;
• Retain current customers through service integrity, thereby meeting target/budget revenue quota per service / solution;
• Minimise service / solution expenditure, optimise time management and drive tactics to maximise service / solution profitability;
• Identify new opportunities and projects and follow through for successful completion.
• Data Analytic for trend analysis to improve aspects of service delivery to customer

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Relevant Tertiary qualification – Bachelor degree preferable in Business Management

Years of Experience

• Between 5 and 7 years’ experience in Customer relations/IT Operations/Service Delivery/Retail Management.
• Proven track record in Customer Services/Project Management

Other requirements

• Strong Presentation Skills
• Financial and business acumen
• Sound knowledge of business and industry standards and best practices 
• Knowledge of Solution offerings [current/new] and technological environments with specific focus on the customers particular market
• Knowledge of customer service software, databases and tools
• An understanding of the purpose and composition of Service Level Agreements
• An understanding of ITIL methodology and ISO standards
• Knowledge of RFP/Tenders process and requirements
• MS Office Computer Literacy with very strong PowerPoint, Word, Outlook & Advanced Excel skills
• Computer Literacy with very strong PowerPoint, Word, Outlook & Advanced Excel skills

Core Competencies

• Sensitivity, open-mindedness and flexibility.
• The ability to cooperate, communicate and manage conflict situations.
• Self-assurance and ability to work in a structured way.
• A creative approach to problems
• Flexibility and adaptability (responsive to changes in customer requirements)
• Results and Achievement Orientated
• Drive
• Commitment to accuracy and quality
• Problem analysis and problem solving, advanced troubleshooting and multi-tasking skills
• High standards of Integrity
• Conflict Resolution
• Decision Making
• Self confidence
• Perseverance
• Customer Service orientation
• Accountability
• Collaboration

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Job Description

Description of responsibilities:

• Managing the quality of the enterprise production environment by overseeing all release and roll-out planning activities and ensuring that the releases are authorized via the change management process.
• Controlling all requests for changes to be made to or in a production environment by ensuring that all changes are properly planned (via the release management processes), tested, approved and implemented according to the tested procedures and relevant business rules.
• Maintaining the change and release calendar (forward schedule of changes) for year n +1.
• Assume ownership to ensure a functional, effective and efficient Change and Release Management process across clients, service lines and locations.
• Chair the relevant change advisory boards (CAB), being either internal (active participant) or client (chair) meetings.
• Ensure effective Service Level Agreement (SLA) reporting and producing the required management information (on time) within area of responsibility.
• Ensure defined service level expectations are managed and met.
• Ensure customer satisfaction through the building of positive working relationships and continued customer engagement.
• Responsible for the adherence to and application of the Good Practice frameworks (such as ITIL and COBIT) within area of responsibility.
• Accept accountability to operate a continuous improvement process to initiate process and procedural improvements within area of responsibility.
• Monitor the overall Change and Release Management Processes against key performance indicators in order to evaluate process quality.
• Monitor conformance to the change and release management processes, and provide necessary training where required and escalate non-conformance accordingly.

Qualifications and Experience:

• Matric is compulsory.
• Detailed understanding of the complete ITIL V4 best practice framework is compulsory.
• Successful completion of the ITIL V4 Foundation certification exam is compulsory.
• Successful completion of the ITIL V4 Change and Release Management (CRM) certification exam is compulsory.
• A proven track record of experience in the IT industry is critical.
• Understanding the influence of service transition and operation services on successful service delivery is critical.
• Proven knowledge and experience in IT Operations will be an advantage.
• Project Management and Management Accounting experience is an advantage.
• Available to co-ordinate releases into production, by working irregular hours as defined in the release plans.

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Job Description

• The Strategy Manager is a critical role in shaping and driving the IT Outsourcing strategy, this position requires an adept combination of strategic planning, technical insight, and business development skills. The Strategy Manager will ensure that IT outsourcing initiatives align with client demands and organizational goals.
• This role is integral to aligning IT outsourcing services with market trends and customer needs, maintaining the organization's competitive edge in the IT outsourcing industry.

KEY RESPONSIBILITIES:

• Develop and implement IT outsourcing strategies
• Collaborate with Key Account Managers and Service Delivery Managers for customer-centric solutions
• Engage with IT Outsourcing team for solution customization
• Manage product lifecycle
• Lead proposal development for competitive offerings
• Partner with internal and external stakeholders for service enhancement
• Conduct market analysis and integrate trends into services
• Ensure regulatory compliance and maintain industry standards
• Provide strategic guidance for service improvement
• Mentor team members in strategic and solution development
• Work with go-to-market teams to integrate technical and service solutions into complete IT outsourcing offerings

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• All business stakeholders
• All GTMs and Group
• MDs from other OpCos
• Enablers

Reasons for Interaction:

• Align to business objectives
• Collaboration
• Ideation and planning
• Support, guidance and managing risk

External:

• Vendors
• Customers

Reasons for Interaction:

• Materials and products from vendors
• Upselling, innovation for new product and service

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• IT, Commercial Degree or Relevant Bachelors, Honours or post graduate qualification

Professional Qualifications

• Any relevant Professional Qualification

Years of Experience

• More than 10 years in IT ITO environment
• Strong business acumen with the ability to create and execute strategic plans
• Exceptional leadership and team management skills
• Excellent communication and interpersonal abilities to collaborate effectively across departments
• Analytical and data-driven decision-making
• A deep understanding of the industry and market dynamics

Other requirements

• Good written and verbal communications skills
• Strategy Development
• Relationship Management
• Business and Strategic acumen

Behavioural Competencies

The incumbent is required to have demonstrated the following competencies:

• Expertise in translating technical solutions into business value
• Leadership in cross-functional team environments
• Creative, strategic problem solving
• Can play an advisory role to senior leaders and Executive
• Is able to operate at a senior level
• Is approachable, demonstrates leadership qualities with a desire to help junior team members grow in the function and organisation
• Active listener

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Job Description

• A Dynamics 365 Finance & Operations Consultant is an experienced professional who provides expert advice to organizations on how best to use our solutions in achieving their business objectives and is actively involved with the clients in implementing these solutions.

Responsibilities:

• Has awareness of the prescribed Microsoft Dynamics implementation methodology and understands how the development and related testing activities fit into the overall customer engagement lifecycle.
• Assist and support every aspect of the solution implementation from analyzing the customer’s business requirements to configuring the Microsoft Dynamics application to meet the customer’s needs.
• Collaborates and engages with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining a full understanding of current business processes.
• Has knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality.
• Assist with documenting the business requirements which express what actions a solution must take and what outcome is expected.
• Assist and support configuration and customization of the Microsoft Dynamics application to achieve the customer’s business requirements.
• If modifications/customizations are required, either to processes or to the Microsoft Dynamics application, the Application Consultant facilitates the customer’s decision-making process and develops the functional design document that will drive the development process.
• Assist on Help Desk when required.
• Participate in the preparation of User Training material.
• Assist and support User Training.
• Assist with analyses and understand business problems.
• Assist with model data and processes; support and assist with workshops and training sessions.
• Support with system and user acceptance testing.
• Shadow and observe senior to gather requirements on becoming a process owner; process owner within the relevant focus area i.e. Finance, Supply Chain, Environment, Production, and Demand under supervision.
• Support and observe senior staff on assignments.
• Preparation of material for user training.
• Conduct user training and support; will be responsible to facilitate workshops in a focus area and specific modules.
• Take ownership of projects and fulfill the lead function on projects.
• Demonstrate a thorough understanding of the focus area and the different components as well as how these components link to the whole process.
• Obtain in-depth knowledge within focus area and relevant modules.
• Escalate any issues timeously and clearly.
• Ensure discrete handling of all business information, particularly where confidential information is concerned.
• Communicate with immediate manager, People Manager, other company department heads and employees, co-workers, clients, and other individuals to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.
• Administration: maintain an updated Microsoft Office Outlook calendar; completion of any required administration timeously (e.g., response on performance reviews): weekly timesheets, etc.
• Travel locally, as required, to conduct the company’s business.

Requirements:

Qualifications:

• Matric
• Must have Microsoft Certification (Dynamics 365 Finance & Operations)

Experience:

• Must have 8+ years' experience in a Microsoft Consulting environment - preferably focused in Finance.
• Must have business analysis – ability to analyze user requirements and apply to solutions according to specifications.
• Relevant MS Technology Front End / Dash boarding Tools.

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Job Description

Altron Digital Business is seeking a highly skilled and experienced Solution Architect to join our team. The Solution Architect will be responsible for designing and implementing innovative solutions using Microsoft Dynamics 365 Finance and Operations. This role requires a deep understanding of business processes, strong technical expertise, and the ability to lead complex projects from conception to completion.

Key Responsibilities:

Solution Design and Architecture:

• Develop and design comprehensive solutions using Dynamics 365 Finance and Operations to meet business requirements.
• Create architectural blueprints, process flows, and integration designs.
• Ensure solutions align with industry best practices and compliance standards

Implementation and Customization:

• Lead the implementation of Dynamics 365 Finance and Operations projects.
• Customize and configure the Dynamics 365 environment to meet specific business needs.
• Collaborate with development teams to create custom solutions when necessary.

Project Management:

• Oversee the entire project lifecycle, from requirements gathering to deployment and post-implementation support.
• Manage project timelines, budgets, and resources effectively.
• Coordinate with stakeholders, including business users, IT teams, and third-party vendors.

Technical Leadership:

• Provide technical guidance and mentorship to development teams.
• Conduct code reviews and ensure adherence to best practices.
• Stay current with the latest updates and features of Dynamics 365 and related technologies.

Business Analysis:

• Work closely with business analysts to understand and document business requirements.
• Translate business needs into technical specifications and solutions.
• Identify opportunities for process improvements and optimization.

Training and Support:

• Develop training materials and conduct training sessions for end-users.
• Provide ongoing support and troubleshooting for Dynamics 365 Finance and Operations users.
• Ensure proper documentation of solutions and processes.

Qualifications:

Education and Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 15 years of experience working with Microsoft Dynamics 365 Finance and Operations.
• Proven experience as a Solution Architect or similar role in implementing ERP solutions.

Technical Skills:

• In-depth knowledge of Dynamics 365 Finance and Operations, including modules such as General Ledger, Accounts Payable, Accounts Receivable, and Inventory Management.
• Strong understanding of cloud-based architectures and Microsoft Azure.
• Proficiency in programming languages such as X++, C#, and SQL.
• Experience with integration technologies (e.g., APIs, web services) and data migration.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a collaborative team environment.
• Project management skills and the ability to manage multiple priorities.
• Preferred Qualifications:
• Certifications in Dynamics 365 Finance and Operations or related Microsoft technologies.
• Experience with Agile and DevOps methodologies.
• Knowledge of Power Platform and its integration with Dynamics 365.

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Job Description

• We are looking for Support Technician responsible for key accounts regarding product/service offerings, promotion, prices, delivery. May assist regional sales managers at regional offices.

Key responsibilities include: 

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First-time-fix rate and recall rate under the stipulated requirements
• Maintain customer relationship
• Be pro-active on the calls allocated
• Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
• Maintain and manage sufficient boot stock
• Complete administration within time frames as per policies
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
• Technical support, maintenance, trouble shooting on Dell equipment

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric qualification
• A+ N+ Qualification
• Mechanical Skills
• Electronic Skills
• Soldering Skills
• Faulting Find techniques

Years of Experience

• 2 years of experience in maintaining equipment in an IT environment
• 1 Years experience working on desktop equipment

Other requirements

• Good communication (verbal and written) skills and interaction skills
• High level of attention to detail
• Dedication to Customers both internally and externally
• Must be flexible to take on additional tasks
• Problem analysis
• Perseverance
• Self-Development

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Job Description
Key responsibilities include: 

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First-time-fix rate and recall rate under the stipulated requirements
• Maintain customer relationship
• Be pro-active on the calls allocated
• Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
• Maintain and manage sufficient boot stock
• Complete administration within time frames as per policies
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
• Technical support, maintenance, trouble shooting on Dell equipment

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric qualification
• A+ N+ Qualification
• Mechanical Skills
• Electronic Skills
• Soldering Skills
• Faulting Find techniques

Years of Experience

• 2 years of experience in maintaining equipment in an IT environment
• 1 Years experience working on desktop equipment

Other requirements

• Good communication (verbal and written) skills and interaction skills
• High level of attention to detail
• Dedication to Customers both internally and externally
• Must be flexible to take on additional tasks
• Problem analysis
• Perseverance
• Self-Development

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Job Description

• We are looking for Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. To drive service success that improves customer satisfaction, maximizes customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.
• Applicants must have a valid drivers license and own reliable vehicle.
• Applicants must reside in Witbank as you will be travelling on a daily basis to various sites.

Key responsibilities include: 

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First-time-fix rate and recall rate under the stipulated requirements
• Maintain customer relationship
• Be pro-active on the calls allocated
• Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
• Maintain and manage sufficient boot stock
• Complete administration within time frames as per policies
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
• Technical support, maintenance, trouble shooting on Dell equipment

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric qualification
• A+ N+ Qualification
• Mechanical Skills
• Electronic Skills
• Soldering Skills
• Faulting Find techniques

Years of Experience

• 2 years of experience in maintaining equipment in an IT environment
• 1 Years experience working on desktop equipment

Other requirements

• Good communication (verbal and written) skills and interaction skills
• High level of attention to detail
• Dedication to Customers both internally and externally
• Must be flexible to take on additional tasks
• Problem analysis
• Perseverance
• Self-Development

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JOB PURPOSE

• To perform scheduled and unscheduled maintenance activities on both Xerox and Non-Xerox production equipment in accordance with the manufacturers service and performance guidelines ensuring product reliability, cost management, customer satisfaction and performance targets are achieved.

KEY RESPONSIBILITIES:  

• To exhibit a proactive approach in attending to customer problems/needs and avoidance of customer dissatisfaction, to display a total commitment to putting the customer first.
• Attend to site inspections for PSG installations ensuring site and electrical requirements are met in accordance with installation planning guidelines.                              
• Attend to PSG equipment installations and ensure machines are installed in accordance with manufacturers specifications and that operators are trained accordingly.                             
• To perform standby duties and to respond to service calls on a 7 day / 24-hour rotational basis, in order to provide a high level of customer service and equipment availability.
• To liaise with and escalate problems of a complex / unresolved nature to the Software / Technical & Training Support departments, in order to facilitate and resolve such problems efficiently and effectively.                             
• Achievement of effective call productivity standards and service processes including communication with the Command Centre, call escalation procedures, admin & billing procedures, spares usage and meter readings.                                   
• To actively participate with peers and other departments in the flow of information which would lead to an improvement in communication and motivation.                          
• To ensure that vehicles, boot stock, tools and other equipment is available at all times and are maintained in a clean and serviceable condition in order to provide a high level of service on customers equipment and to project a professional company image.      
• To maintain updated knowledge with regard to Systems literacy, all product developments / bulletins & technology updates relating to all software, hardware and networking aspects.
• To continuously strive to improve knowledge of self and the customers changing needs in terms of the equipment and operational requirements and provide usage and maintenance guidance and support to the customer.                                  
• To exhibit a proactive approach to self-development with regard to skills and technology advancements.                       

​QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric

Professional Qualifications

• N4 Electronic / Electromechanical qualification or equivalent diploma
• A+ and /or N+ (or equivalent) advantageous

Years of Experience

  5 years’ experience on multi-function printers (Production colour and/or mono experience advantageous)

Other requirements

• Must have a good understanding of colour management (where applicable)
• Experience on Digital Front Ends (Fiery/Freeflow) would be advantageous
• Will need to be cross-trained on Duplo/ Fuji Inkjet/ 3rd Party Finishing & Labelling equipment
• Must not have any deficiencies in visual colour recognition
• Good analytical, fault finding and decision-making skills.
• Must be customer centric with an inherent sense of urgency.
• Ability to work under pressure.
• Excellent written and oral communications skills.
• A high level of Computer Literacy is essential.
• Driver’s license and passport.

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Job Description

KEY RESPONSIBILITIES:

Heading

• Handling and maintaining and enhancing of the conversion process from various Loan management system in our environment
• Overseeing the client expectations when moving from one Loan management system.
• Coordinate the training face to face or remotely with New or existing clients.
• The Product development analyst will be responsible for building products of substance, by understanding the detail behind requirements.
• Working with development team members to ensure that the requirements are fully understood.
• Engage with Developers on business context of features.
• Engage with testing team to help develop detail test cases and develop test data in support of User Acceptance Testing.
• To support the product integrations with external admin providers
• To enhance product integrations to keep up with industry trends
• To build long standing relationship with admin provider.
• To manage the full Product Life Cycle. (Introduction, Growth, Maturity & Decline stage)
• To continually review product strategy in consultation with the manager.
• To be proactive in the evaluation of enhancements to the product including documenting and submitting change requirements for development.
• To develop, implement and review product controls, processes and policy and procedures.
• To communicate to all business area’s on product enhancement or new functionality
• To understand the product architecture including all the product area’s/processes and how all areas of the product functions
• Product management, Improvement and development
• UAT testing and Production testing.

Other requirements 

• Valid driver’s license. 
• Organisational and prioritization skills. 
• Must have a reliable vehicle
• Travel within the country on sleep outs (generally 2-4 days). 

CORE RESPONSIBILITIES:

• Analyse data and draw strategic conclusions for senior management.
• To mine data and provide various stats to management.
• Creating, Maintaining and publishing of all product related information and documentation.
• Supply editorials and product information to the marketing department for the company newsletters.
• Draft internal and external product enhancement notifications for distribution

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Business support
• Development teams
• Technical
• Business champions
• BA

Reasons for Interaction:

• Resolving of queries and or testing items
• Resolving of defect on implementations
• Requesting of terminals for testing purposes
• Ensure the business requirements are met
• Ensure BA has documented the right requirements

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

Min Education:

• Grade 12 / Matric
• Industry knowledge will be an added advantage

Professional Qualifications

• Bcomm informatics or similar
• Advanced Excel skills

Years of Experience

• 1 – 3 Years in similar job role

Other requirements

• Working knowledge of SQL
• Script writing and reading
• Advanced Excel skills
• Fluency in English is mandatory
• Strong oral and written communications skills.
• Organisational and prioritisation skills.
• Excellent administrator with strong attention to detail.
• Technology and system savvy.
• Numeracy skills.
• Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
• Ability to maintain supreme levels of ethical behaviour and confidentiality.
• Ability to identify opportunities for improvement

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Job Description

• The Fintech training consultant is responsible for the day-to-day installations, maintenance, Conversion ,testing internals software solutions and providing training to NuPay, Delter services, and Internal customers that use POS devices and web services – this includes customers that have been outsourced to NuPay/ACS Field Services. Products installed include Debi check, POS, MPS, NuCard, EPV, E-Commerce, Delfin, and Webfin, and all add-on services to Delter.
• A Fintech training consultant will also be responsible for the preparation of equipment that will be installed at customers' premises.
• A Fintech training consultant will also be responsible for stock control/management, administrative duties, and training plans.

KEY RESPONSIBILITIES:

New Installations and conversions and Service Calls (Maintenance)

• Perform conversion form Loan management systems and maintenance
• Regression Testing of all internals software solutions.
• Perform new installations and service calls for Fintech, this includes NuPay, Delter and ACS.
• Training of all internal staff in the allocated area.
• Preparation of equipment for new installations and service calls.
• Provide training to all Fintech merchants (Delter, NuPay & ACS) on products being installed and all addon Delter services.
• Installing electronic equipment i.e., signature pads, fingerprint, and internal software on local computers.
• Troubleshooting problems on Delter products.
• Testing connections between Delter internal systems.
• Make follow-up calls to merchants for refresher training.
• Assist with all Fintech customer queries.
• Assist various departments with Training/technical-related queries.
• Scheduling appointments.
• Adhere to Service level agreements.
• In-depth knowledge of all Fintech products
• In-depth knowledge of Delfin products and how NuPay integrates with Delter products and other admin providers.
• Knowledge of third-party connectivity providers, for example, Huge Connect and GDSP

CORE RESPONSIBILITIES:

Stock Control

• Perform weekly stock takes for all stock in the tool of trade vehicles or regional offices. The weekly stock take must be sent to the Stores Controller
• Manage boot stock to ensure enough stock for new installations and service calls
• Ensure stock is correctly allocated to merchants and employees on CRM system (Ofbiz).
• Ensure stock is in presentable, working order.
• Replenish stock if, and when needed (submit stock replenishments).

Administrative Duties

• Ensure service calls and activations are updated and closed within Service Level Agreements
• Scheduling of NuPay and Delfin installations within SLA and Training of all internal staff in the allocated area.
• Ensure job sheets are submitted daily once new installation and service calls have been completed.
• Stock sheets are up to date.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Logistics team
• Account Managers
• Contact centre
• Administration clerks
• Sales Team

Reasons for Interaction:

• Service call and install allocations and knowledge sharing.
• Customer queries and information, LMS training
• Call logging information and customer queries.
• Submission of job sheets for billing and stats.
• To provide updates on logged calls and installations.
• To advise Account managers and sales consultants on any requests/challenges from merchants that are outside the scope of the technical department. LMS training

External:

• NuPay Merchants
• Fintech Field Service Merchants
• Delter Merchants
• Courier services
• 3rd party connectivity providers
• 3rd party admin providers

Reasons for Interaction:

• Installations, maintenance, and training.
• Query deliveries/couriers.
• To configure HugeConnect pads.
• To assist merchants in getting their ADSL configured to enable connectivity to terminals.
• Assistance from Delfin contact centre

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric
• CompTIA / A+ and N+ a minimum requirement

Professional Qualifications

• Customer service/care certificate will be an advantage.

Years of Experience

• 2 to 3 years’ experience in a service technician / IT support role
• Experience using POS devices/terminals will be an advantage.
• Knowledge and experience in DebiCheck would be an advantage.
• Knowledge and experience in card printers (Entrust printers) would be an advantage.
• Knowledge and experience in loan management software would be an advantage.

Other requirements

• Working knowledge of POS systems will be advantageous.
• Customer service focused.
• Must be able to assist merchants from different backgrounds.
• Valid driver’s license.
• Must have a reliable vehicle (Regional technicians).
• Fluency in English and Khosa is mandatory.
• Fluency in a third language such as Zulu/Afrikaans would be advantageous.
• Strong oral and written communication skills.
• Organisational and prioritization skills.
• Excellent administration skills with strong attention to detail.
• Technology and system savvy (Computer literate).
• Knowledge of Microsoft Office
• Numeracy skills.
• Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
• Ability to maintain supreme levels of ethical behaviour and confidentiality.
• Ability to identify opportunities for improvement.
• Must be a team player.
• Must be able to work under pressure.
• Must be punctual and reliable.
• Travel within the country on sleep outs (generally 2-4 days).
• Adaptability.
• Analytical skills.
• Effective time management.
• Must be willing to work overtime when required.
• Self-motivated.
• Be able to go on long trips around South Africa and neighboring countries, sleeping out in different regions (sleep outs are usually 2-5 days depending on the areas).
• Must have the ability to follow instructions either verbally or via a manual.
• Out of the box thinker
• Task and logical mindset
• Someone that will look for the cause of the problem rather than just fixing the error / issue that is in front of them.
• Live by the Altron values and help others live by the Altron values. 

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Job Description

KEY RESPONSIBILITIES:

Heading

• Working with the Specialist: customer success to comprehensively understand the requirements for the product.
• The Product development analyst will be responsible for building products of substance, by understanding the detail behind requirements.
• Working with development team members to ensure that the requirements are fully understood.
• Engage with Developers on business context of features.
• Engage with testing team to help develop detail test cases and develop test data in support of User Acceptance Testing.
• To support the product integrations with external admin providers
• To enhance product integrations to keep up with industry trends
• To build long standing relationship with admin provider.
• To manage the full Product Life Cycle. (Introduction, Growth, Maturity & Decline stage)
• To continually review product strategy in consultation with the manager.
• To be proactive in the evaluation of enhancements to the product including documenting and submitting change requirements for development.
• To develop, implement and review product controls, processes and policy and procedures.
• To communicate to all business area’s on product enhancement or new functionality
• To understand the product architecture including all the product area’s/processes and how all areas of the product functions
• Product management, Improvement and development
• UAT testing and Production testing.

CORE RESPONSIBILITIES:

• Analyse data and draw strategic conclusions for senior management.
• To mine data and provide various stats to management.
• Creating, Maintaining and publishing of all product related information and documentation.
• Supply editorials and product information to the marketing department for the company newsletters.
• Draft internal and external product enhancement notifications for distribution

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Business support
• Development teams
• Technical
• Business champions
• BA

Reasons for Interaction:

• Resolving of queries and or testing items
• Resolving of defect on implementations
• Requesting of terminals for testing purposes
• Ensure the business requirements are met
• Ensure BA has documented the right requirements

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

Min Education:

• Grade 12 / Matric
• Industry knowledge will be an added advantage

Professional Qualifications

• Bcomm informatics or similar
• Advanced Excel skills

Years of Experience

• 1 – 3 Years in similar job role

Other requirements

• Working knowledge of SQL
• Script writing and reading
• Advanced Excel skills
• Fluency in English is mandatory
• Strong oral and written communications skills.
• Organisational and prioritisation skills.
• Excellent administrator with strong attention to detail.
• Technology and system savvy.
• Numeracy skills.
• Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
• Ability to maintain supreme levels of ethical behaviour and confidentiality.
• Ability to identify opportunities for improvement

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Job Description

KEY RESPONSIBILITIES

Heading

• Follow Agile Scrum Methodology
• Software Testing and Delivery
• Self Development
• Collaboration

CORE RESPONSIBILITIES

Agile Scrum Methodology

• To work as part of the Agile team to ensure User story/software requirements are achieved.
• Make use of the scrum technique for development and testing
• Attend all Scrum planning, sprint, daily stand-up and retrospective meetings

Software Testing and Delivery

• Ensure delivery of whole project that meets the client/user’s requirements.
• Compile final report from stakeholders/Business – Log testcases and results.
• To test software/User story to ensure test cases are passed
• Action all tasks allocated Dev Ops.
• Provide support and documentation
• Manage own professional and self-development.
• Collaborate closely with other team members and departments

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Developers
• Business Analysts
• Testers
• Support

Reasons for Interaction:

• Understanding scope of testing
• Get better understanding of user requirements
• Collaboration
• Receiving bug reports

QUALIFICATIONS, EXPERIENCE, & SKILLS

Educational Qualifications:

• Grade 12 or equivalent. 

Professional Qualifications

• ISTQB / ISEB Foundation Level certification. 

Years of Experience

• 3 years’ experience as a Dev/Software tester, which includes: Exposure to automation with strong manual testing skills.
• Experience in creating reusable test suites and cases
• Experience in testing integrations

Other requirements

• Knowledge of various testing techniques.
• Knowledge of Agile methodologies
• Critical thinker and problem-solving skills
• Fluency in English is mandatory
• Strong oral and written communications skills.
• Organisational and prioritisation skills.
• Excellent administrator with strong attention to detail.
• Technology and system savvy.
• Numeracy skills.
• Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
• Ability to maintain supreme levels of ethical behaviour and confidentiality.
• Ability to identify opportunities for improvement

go to method of application »

Job Description

We are looking to appoint a highly skilled Pre-Sales Enterprise Network Security Architect to join our pre-sales team. This role involves leveraging your deep understanding of enterprise network security to support sales efforts by providing technical expertise, designing tailored solutions, and addressing customer requirements. The ideal candidate will have hands-on experience with leading network security vendors, including Cisco, Fortinet, CrowdStrike, and Trend Micro, and will work closely with clients to demonstrate how our solutions can meet their unique security needs.

Key Responsibilities:

Customer Engagement:

• Engage with clients to understand their network security requirements, pain points, and objectives.

• Conduct detailed assessments of customer network environments to identify security vulnerabilities and recommend solutions involving Cisco, Fortinet, CrowdStrike, and Trend Micro technologies.

Solution Design and Presentation:

• Develop and present customized network security solutions that align with customer needs and industry best practices, incorporating technologies from Cisco, Fortinet, CrowdStrike, and Trend Micro.
• Lead technical demonstrations, proof of concepts (POCs), and presentations to showcase the capabilities and benefits of our solutions.

Technical Support and Expertise:

• Provide expert technical guidance on enterprise network security solutions throughout the sales cycle, with a focus on Cisco, Fortinet, CrowdStrike, and Trend Micro products.
• Collaborate with the sales team to create and deliver technical proposals, including detailed architecture designs and documentation.

Customer Relationship Management:

• Build and maintain strong relationships with key stakeholders, including IT managers, network engineers, and decision-makers.
• Address and resolve technical questions and objections related to Cisco, Fortinet, CrowdStrike, and Trend Micro solutions to support successful sales outcomes.

Market and Product Knowledge:

• Stay updated with industry trends, emerging threats, and new technologies in network security, specifically those related to Cisco, Fortinet, CrowdStrike, and Trend Micro.
• Develop deep product knowledge of our solutions and the competitive landscape to effectively position our offerings.

Collaboration and Coordination:

• Work closely with internal teams, including product management, engineering, and support, to ensure alignment with customer requirements and successful solution delivery.
• Provide feedback from customers to influence product development and improve solution offerings.

Documentation and Reporting:

• Maintain accurate records of customer interactions, solution designs, and sales activities in CRM systems.
• Prepare regular updates and reports on pre-sales activities, customer feedback, and sales pipeline status.

Qualifications, Experience, Skills:

• Education: Bachelor’s degree in Computer Science, Information Security, Network Engineering, or a related field. Relevant certifications (e.g., CISSP, CISM, CCNP, CEH) are preferred.
• Experience: Minimum of 5 years of experience in network security, with a focus on pre-sales support and enterprise network solutions.

Skills:

• Expertise in designing and presenting network security solutions for large enterprises, including experience with Cisco, Fortinet, CrowdStrike, and Trend Micro products.
• Strong knowledge of network security technologies, frameworks, and best practices.
• Proficiency in network security devices (e.g., firewalls, IDS/IPS, VPNs) and protocols.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to manage multiple customer engagements and sales processes simultaneously.

Preferred Skills:

• Hands-on experience with Cisco, Fortinet, CrowdStrike, and Trend Micro technologies.
• Knowledge of cloud security and hybrid network environments.
• Familiarity with scripting or automation tools for network security.