Service Technician (Altron Warehouse) at Altron Bytes Systems Integration

JOB PURPOSE

• To perform scheduled and unscheduled maintenance activities on both Xerox and Non-Xerox production equipment in accordance with the manufacturers service and performance guidelines ensuring product reliability, cost management, customer satisfaction and performance targets are achieved.

KEY RESPONSIBILITIES:  

• To exhibit a proactive approach in attending to customer problems/needs and avoidance of customer dissatisfaction, to display a total commitment to putting the customer first.
• Attend to site inspections for PSG installations ensuring site and electrical requirements are met in accordance with installation planning guidelines.                              
• Attend to PSG equipment installations and ensure machines are installed in accordance with manufacturers specifications and that operators are trained accordingly.                             
• To perform standby duties and to respond to service calls on a 7 day / 24-hour rotational basis, in order to provide a high level of customer service and equipment availability.
• To liaise with and escalate problems of a complex / unresolved nature to the Software / Technical & Training Support departments, in order to facilitate and resolve such problems efficiently and effectively.                             
• Achievement of effective call productivity standards and service processes including communication with the Command Centre, call escalation procedures, admin & billing procedures, spares usage and meter readings.                                   
• To actively participate with peers and other departments in the flow of information which would lead to an improvement in communication and motivation.                          
• To ensure that vehicles, boot stock, tools and other equipment is available at all times and are maintained in a clean and serviceable condition in order to provide a high level of service on customers equipment and to project a professional company image.      
• To maintain updated knowledge with regard to Systems literacy, all product developments / bulletins & technology updates relating to all software, hardware and networking aspects.
• To continuously strive to improve knowledge of self and the customers changing needs in terms of the equipment and operational requirements and provide usage and maintenance guidance and support to the customer.                                  
• To exhibit a proactive approach to self-development with regard to skills and technology advancements.                       

​QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric

Professional Qualifications

• N4 Electronic / Electromechanical qualification or equivalent diploma
• A+ and /or N+ (or equivalent) advantageous

Years of Experience

  5 years’ experience on multi-function printers (Production colour and/or mono experience advantageous)

Other requirements

• Must have a good understanding of colour management (where applicable)
• Experience on Digital Front Ends (Fiery/Freeflow) would be advantageous
• Will need to be cross-trained on Duplo/ Fuji Inkjet/ 3rd Party Finishing & Labelling equipment
• Must not have any deficiencies in visual colour recognition
• Good analytical, fault finding and decision-making skills.
• Must be customer centric with an inherent sense of urgency.
• Ability to work under pressure.
• Excellent written and oral communications skills.
• A high level of Computer Literacy is essential.
• Driver’s license and passport.