Job Opportunities at Discovery Limited

Key Purpose

• Accountability and leadership of the Discovery Life Funeral Sales Team.

Areas of responsibility may include but not limited to:

• Lead and manage a Funeral Cover sales channel consisting of business consultants and financial advisors.
• Achievement of sales and quality targets.
• Ensuring a professional level of interactions with intermediaries and HR contacts.
• Inductions and leads management, ensuring that campaigns and leads are correctly managed
• Ongoing liaison and relationship building with various stakeholders.
• MIS Reporting, create and maintain reporting
• Business processes and operational improvement
• Promote a positive and proactive approach to compliance and risk,
• Ability to proactively manage change.
• To work as a team player within a team environment, participating willingly and providing support and guidance to colleagues at all times
• Compliance and risk management and adherence
• Coach staff to improve performance and behaviors.
• Create an energetic and fun work environment
• Report any suspected misconduct.

KI responsibilities may include but not limited to

• A KI is responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
• must monitor that the statutory obligation of the FSP are complied with.
• Must comply with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
• Ensure that representatives are compliant with the fit and proper requirements.
• Representatives complete all required training for their role.
• Review the advice rendered by the representative.
• Monitor on an ongoing basis that the representatives are treating customers fairly.
• Supervise representatives under supervision:
• To ensure that all the required fit and proper requirements are complied with (Qualification and PST),
• where monitoring of representatives under supervision is delegated, the following should be done:
• record the process of delegation and the reporting frequency monitoring done.
• Instil a culture of treating customers fairly in all aspects of the business.
• Ensure that there are business processes and operational ability.

Competencies

• Ability to engage Union representatives.
• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously.
• Ensure ethical business activities and maintain transparency of branch dealings.

Qualification and Skills

• Matric (Grade 12)
• Four – Six years sales management experience in a target driven in/outbound sales.
• Computer skills: Microsoft word; Excel; Email.
• A FAIS Recognized qualification: NQF Level 5
• RE5 and RE1 compulsory
   

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Key Purpose

• Responsible for understanding business analysis requirements, owning solutions design, and executing on complex analysis and ensuring that projects are delivered accurately and timeously.

Areas of responsibility may include but are not limited to

• Solving ad-hoc analytical problems
• Translate data into insights through analytical thinking
• Presenting and communicating solutions
• Engage with stakeholders to determine business requirements and conduct analysis
• Building and maintaining dashboards and automated reports
• Implement advanced strategies for gathering, reviewing and analyzing data
• Determine how to improve existing business processes
• Determine which tasks can be automated

Technical Skills and Knowledge

• Programming (SQL, R), Power BI software and advanced Microsoft Office skills.
• Understanding of systems engineering concepts.
• Diagnostic information gathering.
• Analytical thinking.
• Thoroughness.
• Business Intelligence.
• Insurance experience is advantageous.

Education and Experience

Education:

• Matric (Essential)
• Bachelor’s degree in Actuarial Science and/or Mathematical Statistics/ Computer Science or strong mathematical/economics candidate (Essential)

Minimum Experience:              

• 1 - 2 Years experience in any of the fields specified under essential qualification.
   

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Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved.
• Servicing our members in a customer centric way to ensure that we live by our service principles.
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced.
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood.
• Achieving and exceeding key performance metrics relating to service delivery.

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations
• Deciding and initiating action
• Analysing
• Resilient
• Following instructions and procedures
• Coping with pressure and setbacks
• Working with people
• Relating and networking
• Presenting and communicating information
• Persuading and influencing
• Learning and researching

Skills

• Excellent verbal and written communication skills.
• Excellent administration skills.
• MS Office and PC literate
• Time Management

Personal Attribute and Skills:

• Customer Centric
• Empathetic

Education and Experience

Education:

• Matric with Mathematics or Accounting
• Having a achieved a minimum of 50% in English in Matric
• Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment

Advantageous

• The Business Writing Skill
   

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About the Position

• We have a vacancy for a data scientist to work on cutting-edge Natural Language Processing (NLP) and Large Language Model (LLM) projects. The team has been researching, using, training, and engineering systems which leverage NLP and LLMs for years, and we are looking for team members to help expand and accelerate this research and development.

Responsibilities include

• Working with huge quantities of unstructured text data from a variety of sources.
• Completing reviews of relevant academic literature and industry releases
• Working with seniors in the team to own the delivery of projects from inception through to deployment and business adoption.
• Prototyping code for data science and ML systems, particularly those using NLP and LLMs, in line with architecture designed with senior data scientists and data engineers.
• Evaluating prototypes, models, and deployments robustly to ensure scientific rigour and business value.
• Presenting analyses and project updates to both technical and business audiences.
• Keeping an open mind and looking for new opportunities for the use of existing datasets and tools, as well as new ones, for novel business applications

Personal Attributes  

• A creative and eager attitude to learning, unearthing valuable insights, and generating value for Discovery clients.
• Enthusiasm for building systems which solve real problems through data and technology.
• Ability to balance multiple priorities and step back to see how your work fits into the wider business context.
• Aligned to Discovery values and core purpose.

Technical Skills

• SQL and working with databases.
• Python for data science and machine learning.
• Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing.

Advantageous

• Version control (Git).
• Experience with R.
• Experience with using and/or developing NLP packages and models.
• Experience with TensorFlow and/or PyTorch.
• Experience with using and/or training LLMs.
• Experience with Spark and/or Dask.

Education and Experience

• Honours or Master’s degree in Computer Science, Mathematics, Statistics, Data Science, Actuarial Science, Statistics, Operations Research, Industrial engineering, Applied Mathematics, or similar quantitative field. A PhD degree would be advantageous. Other qualifications will also be considered if accompanied by relevant experience.
• We will consider candidates at all levels of experience.
   

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Key Purpose

• The PHP Consultant significantly enhances the member’s experience by promoting and facilitating the use of Personal Health Pathways.  This is done by engaging with designated members through the most appropriate channels.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Servicing all key stakeholders telephonically either via inbound call or outbound call and through other servicing channels as required until the query has been resolved
• Orientate designated groups of Health members to Personal Health Pathways
• Guide members along, a comprehensive series of personalised health actions (both clinical and lifestyle actions) that are designed to help them better understand and improve their long-term health.​
• Build the necessary understanding and skills required by the member to navigate and use the digital channels and platforms
• Make use of a multi-channel approach in engaging with the members. Improving client experience
• Manage and facilitate resolution of client queries and issues in relation to accessing the PHP channels and platforms
• Continuously staying abreast of all PHP tools within the business and ensuring that the functionality is fully understood so as to ensure our members receive the best service
• Provide structured feedback to relevant stakeholders regarding PHP channel enhancement opportunities and evolving members needs
• Servicing our members in a customer centric way to ensure that we live by our service principles Ensuring excellent quality service to all members

Competencies

Behavioral Competencies

• Digital savvy
• Ability to sense and interpret levels of readiness to adopt a PHP channel
• Customer Centric Ability to transfer and relay information on various levels
• Probes for further information or greater understanding of a problem
• Can facilitate skills transfer using multiple channels Adapts to changing circumstances
• Promotes ideas on behalf of self or others
• Takes initiative, acts with confidence and works under own direction
• Initiates and generates activity
• Upholds ethics and values
• Demonstrates integrity
• Establishes good relationships with members
•  Assertive and confident
• Diplomatic and tactful
• Speak fluently (accent neutral) English/Afrikaans

Knowledge

• Experience in an outbound tele-sales environment
• Experience in the financial services industry
• Discovery Health product experience

Skills

• Time Management
• Verbal and written communication
• Interpersonal skills

Qualifications & Experience

Essential

• Matric
• Min 3 years’ call centre experience
• Knowledge of the Discovery systems
• Proficient in MS Office suite

Advantageous

• Minimum 12 months experience dealing with members/brokers
• Face-to-Face experience
• Relevant tertiary qualification

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Key Purpose

• The Technical Test Analyst is responsible for providing automation testing advice and services, and assists other team members with automated test issues.

Areas of responsibility may include but not limited to

Provide Test Automation Services by:

• Collaborating with developers, business analysts and users to understand testing needs and identify opportunities for automated and load testing
• Ensuring that automated test scripts are created, maintained and executed to meet software release deliverables and project testing requirements
• Ensuring that load test scripts are created, maintained and executed to provide consistent baselines and measurement of the performance of applications to meet software release deliverables and project testing requirements
• Ensuring application and infrastructure changes are thoroughly tested and test tools are used appropriately to ensure an effective and efficient test process
• Provide recommendations on suitable test tools and their maintenance to support automated and load testing needs
• Providing technical support for test tool applications
• Providing accurate reporting of problems identified during test execution and ensuring appropriate resolution
• Contribute to the continuous improvement of test quality by undertaking reviews and recommending improvements.

Operate with a defined Software Development Life Cycle by

• Working with the development and business analyst teams to understand how changes in the software product affect maintenance of automated and load test scripts as well as automated test environments
• Creating and executing release and upgrade automation test scripts
• Developing and maintaining automation test suites for Smoke, Functional, Regression and Performance tests to ensure code is functioning as designed
• Reviewing project plans prepared by Project Managers to ensure realistic estimates for automation testing activities
• Troubleshoot defects and manage defect tracking and resolution for defects related to automated and load testing
• Provide assistance in the creation and maintenance of test documents.

Actively contribute to Discovery Health Systems success by

• Assisting and mentoring members of the DHS Testing Team with various automation and load testing challenges
• Perform manual testing when required
• Assist Team Leads and Manager in identifying and proposing areas of improvement throughout the software development process, particularly in automation and load testing
• Being seen by all DHS staff and customers as upholding Discovery & DHS values, processes and decisions
• Contribute to robust discussion regarding all aspects of verification and validation of DHS projects, services, support, infrastructure, design, policy, process and business planning
• Advance processes and procedures to improve the standard and efficiency of the Application Delivery team
• Promote a strong internal service culture, ensuring a service delivery approach that is responsive to the operational and strategic needs of the organization.

DevOps

• Designs, codes, tests, corrects, and documents simple programs, and assists in the implementation of software changes
• Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability and portability).
• Creates traceability records, from test cases back to requirements.
• Produces test scripts, materials and regression test packs to test new and amended software or services. Specifies requirements for environment, data, resources and tools. Interprets, executes and documents complex test scripts using agreed methods and Standards.
• Records and analyses actions and results, and maintains a defect register.
• Reviews Test results and modifies tests if necessary.
• Provides reports on progress, anomalies, risks and issues associated with the overall Project.
• Reports on system quality and collects metrics on Test cases.
• Provides specialist advice to support others Testing level.

Knowledge, skills and experience

Qualifications

• Essential qualification - at least one of the following
• Diploma or Bachelor degree in Information science or information technology (in lieu of formal qualifications, consideration will be given to candidates with relevant experience)
• University degree in a technical discipline (e.g.: Computer Science, Mathematics, Engineering)
• Minimum 6 months of relevant Test Analyst experience
• Minimum 12 months of relevant Test Automation experience
• ITIL Foundation V3 or ISTQB qualification in Automated testing

Essential

• Experience in automated software testing
• Understanding of the software development lifecycle
• Significant knowledge of testing tools (ALM, UFT, Loadrunner, SoapUI, Jira, XRay )
• Demonstrated process based approach to IT Service Delivery e.g. ITIL
• Ability to develop and maintain working relationships with a wide range of people
• A collaborative and team orientated approach
• Attention to detail
• Ability to communicate clearly and concisely both verbally and in writing
• Ability to coach and mentor team members on automated test issues.

Desirable

• ISTQB Foundations in software testing or equivalent
• Experience in testing Java applications, data warehousing and SharePoint
• Working knowledge of various Testing Methodologies.
   

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Key purpose

• To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of Telesales short-term agents
• Inspire, coaching, and develop team to reached aspirations and targets within the business.
• Performance operations duties such as dealing with elevated queries/problems, assessment agents call, distribution of team stats.
• Conducting candidate interviews
• Experience with the Performance Management process.
• Managing stakeholder relationships within the business,  
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Responsible for business reporting.
• Monitor and attend to compliance supervisions for staff.
• Responsible for keeping administration on track.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• Critical thinking and problem-solving ability
• People-focused
• Quality driven
• Attention to detail.
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills.
• Decision making skills.
• Stress tolerance.
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive team culture.

Qualification & Experience

Essential Requirements:

• Grade 12 Qualification
• 4 years outbound/ Inbound experience
• 2 years Team Leader/leadership experience within the financial services industry  
• Proficiency with MS Office, specifically Excel
• Regulatory Exam and NQF 5 FAIS credits
• Proficient in English (writing, reading, speaking)

Advantageous Requirements

• BCOMM or related degree
• Bilingual (writing, reading, speaking)

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Key Purpose

• The main purpose of the Commodity specialist is to implement sourcing strategies for IT Software services that will drive the objectives of increased savings and inclusive procurement while adhering to governance and managing the objectives of the internal stakeholders. The specialist will effectively manage the assigned portfolio and departmental objectives. An important aspect of this role is optimizing cost efficiencies, supplier performance and supporting Discovery’s business plans.

Areas of responsibility may include but not limited to

Strategic

• Support the Procurement Manager with developing and implementing commodity sourcing strategies based on existing and forecasted spend.
• Assist with optimising sourcing per category spend analysis and optimisation with a total cost of ownership approach.
• Participate on cross-functional teams to ensure that Discovery is leveraging spend and driving best value.
• Support internal customers for the sourcing of goods and services by following established and approved procurement policies and procedures in order to provide the lowest cost consistent with quality and service requirements while maintaining good supplier relations.
• Optimise procurement savings.
• Maintain effective working relationships with external customers and /or suppliers with a view to assess or improve the quality of the procurement and purchasing.
• Work with cross functional team with the aim to increase contract coverage and process efficiency.
• Assist with preparation of monthly reports for exco and recommend areas of improvement for the procurement division.

Administration

• Chairing daily, weekly or monthly procurement forums which review procurement requests for purchase orders, for the categories under management.
• Review planned orders, create requisitions for purchased items, capture new purchase orders and assign for approval.
• Facilitate interactions with suppliers and internal business stakeholders on a daily basis to resolve transactional issues and gather critical information (invoices, tracking info, tax docs etc.)
• Contract pricing validation for all purchase requests under category management.
• Request competitive quotes and proposals.
• Matching and receipting of orders for payment to ensure payments are made in required 30 days.
• Creating catalogues for service providers against which they can purchase items within the portfolio.

B-BBEE

• Engaging vendors that do not meet the minimum B-BBEE requirements to agree on a plan to improving their B-BBEE levels.
• Scanning the market to identify vendors that we could onboard to help us reach our shortfalls.
• Recommending vendors to take part in RFP and other sourcing processes.

Contract Management

• Work with internal business stakeholder to ensure 80% of spend with suppliers is under contract.
• Engaging with suppliers for contracts renewal prior to expiration.

Managed Spend under procurement

• Meeting with business areas to see how we can influence and increase spend within the areas.
• Discussing the procurement policy and process with the various business areas to use this as part of the compliance.

Savings

• Developing category strategies that will assist in reaching the required savings targets.
• Recording savings achieved into the relevant registers once approved and signed off by business areas.
• Meeting with vendors to see how we can reduce our overall costs and Total cost of ownership (TCO).

Supplier Relationship Management

• Conducting Quarterly Business Reviews (QBR) with strategic suppliers to identify changes in the environment that could impact on Discovery.
• Where suppliers are not meeting the required SLA’s to meet with vendors to provide a remedial plan on how to rectify this.

Reporting

• Development and generate monthly, weekly, ad-hoc reports for business units and Procurement Management Team

Personal Attributes and Skills

• Must be able to operate independently and under pressure
• Able to perform multiple concurrent tasks and responsibilities and to deal with changing priorities while maintaining personal effectiveness
• Strong negotiation skills at all levels
• Must have a strong understanding of contract management and risk mitigation
• Ability to communicate (orally and in writing) and be responsive to internal customer requirements
• Must be decisive and driven by deadlines
• Must be willing to challenge ideas and provide suggestions which are in the best interests of the company
• Ability to work collaboratively with internal customers and other procurement professionals
• Must exhibit sound interpersonal skills involving interfacing, coordinating and negotiating with internal customers and suppliers

Education and Experience

• Qualification in Supply Chain preferred, preferably CIPS accredited.
• 5 years procurement experience, with at least 2 years a commodity specialist
• Demonstrated experience in developing and implementing sourcing strategies which resulted in a world-class supply base that continually exceeded cost, quality, delivery and service objectives.