Recuitment Opportunities at CLS Human Capital Specialists

Job Purpose:

As a Marketer at CSI Security, you will be responsible for driving the company’s online presence and digital marketing efforts. Your role will include managing social media platforms, creating and optimizing digital content, and leveraging AI monitoring techniques to enhance brand visibility and engagement.

Minimum Education Required:

• Bachelor’s degree in Marketing, Communications, or a related field

Minimum Experience Required:

• Fresh out of university, with relevant experience or knowledge in digital marketing and AI monitoring

Skill Requirements:

• Proficient in Afrikaans and English.
• Strong understanding of social media platforms
• Knowledge of Google AdWords and algorithm manipulation.
• Ability to work independently in a remote environment.

Key Responsibilities:

• Manage and create content for all social media platforms, with a focus on TikTok.
• Optimize Google AdWords campaigns to drive traffic and engagement.
• Utilize AI monitoring to track and enhance marketing efforts.
• Analyze social media metrics and adjust strategies to improve performance.
• Stay up-to-date with the latest trends in digital marketing and algorithm changes.

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Job Purpose:

As an Armed Response Officer, you will be responsible for ensuring the safety and security of people and property by responding swiftly and professionally to security alarms and emergencies. Your role will require you to work in potentially dangerous situations, taking immediate action to protect lives and assets.

Minimum education required:

• Grade 12 / Matric certificate or equivalent.

Minimum experience required:

• 2-4 years of experience in armed response or a similar role.

Certification required:

• Must be registered with SAPS (South African Police Service) or have a license to use a business firearm.

Skill requirements:

• Proficient in Afrikaans and English
• Excellent observation and attention to detail
• Ability to remain calm under pressure and make quick, informed decisions
• Physical fitness and the ability to work long hours, including night shifts

Key Responsibilities:

• Respond to all security alarms and emergencies promptly, assess situations, and take necessary actions to secure the premises.
• Handle situations involving potential explosives, coordinating with the bomb squad as necessary.
• Perform regular and random patrols to detect and deter suspicious activities.
• Manage and report incidents such as break-ins, thefts, or other illegal activities.
• Maintain clear communication with the control room and other security personnel.
• Complete and submit all required reports, including incident reports and daily logs.
• De-escalate potentially volatile situations effectively.
• Work closely with law enforcement and emergency services when required.
• Follow all safety protocols and legal requirements related to armed security work.
• Ensure all weapons and security equipment are in good working order.

Additional info:

• Shift work: Work shifts from 6am-6pm and then from 6pm-6am, following aa pattern of 3 days on day shift, 3 days on night shift, and 3 days off.

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Position Overview: 

We are seeking a motivated and results-driven Salesperson to join our dynamic team. The ideal candidate will have a strong understanding of the security industry, exceptional communication skills, and a proven track record of meeting and exceeding sales targets. As a Salesperson, you will play a critical role in driving the growth of our business by identifying new opportunities, building relationships with clients, and delivering customised security solutions.

Key Responsibilities:

• Identify and prospect new business opportunities within the target market.
• Develop and maintain relationships with key decision-makers in businesses and organisations.
• Conduct thorough needs assessments to understand clients' security requirements.
• Present and demonstrate our range of security products and services, including surveillance systems, access control, alarms, and monitoring solutions.
• Prepare and deliver compelling sales presentations and proposals to potential clients.
• Negotiate and close sales deals, ensuring profitability and customer satisfaction.
• Collaborate with the technical team to ensure seamless implementation of security solutions.
• Keep up-to-date with industry trends, competitor activities, and product innovations.
• Meet and exceed monthly, quarterly, and annual sales targets.
• Maintain accurate records of sales activities and customer interactions in CRM software.

Qualifications:

• Proven experience in sales, preferably in the security industry or a related field.
• Strong understanding of security products, services, and industry standards.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Self-motivated, with a strong work ethic and a drive to succeed.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

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Job Summary:
We are seeking a vigilant and detail-oriented Control Room Operator to join our team. The successful candidate will be responsible for monitoring security systems, managing alarms, coordinating emergency responses, and communicating with on-site personnel to ensure the safety and security of our clients.

Key Responsibilities:

• Monitor live surveillance cameras and alarm systems for multiple locations.
• Respond promptly to alarms and incidents by initiating appropriate action, including contacting emergency services.
• Maintain clear and concise communication with on-site security personnel, clients, and emergency services.
• Log all incidents, alarms, and activities in the control room.
• Conduct regular system checks to ensure all security equipment is functioning correctly.
• Follow standard operating procedures for incident management and reporting.
• Provide regular updates and reports to management on security incidents and system status.
• Assist with the maintenance and update of control room procedures and protocols.
• Participate in ongoing training to stay current with security practices and technologies.

Qualifications:

• High school diploma or equivalent; additional security training or certifications are a plus.
• PSIRA registration
• Proven experience as a Control Room Operator or in a similar security role.
• Strong observational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and make quick decisions in high-pressure situations.
• Familiarity with security systems, CCTV, and alarm monitoring systems.
• Proficiency in using computer systems and software related to security operations.
• Flexibility to work shifts, including nights, weekends, and holidays.

Physical Requirements:

• Ability to sit for extended periods while monitoring screens.
• Must be able to work in a high-stress, fast-paced environment.

Other

•  Salary: Market Related
•  Working hours (Shifts) 06h00-18h00 and 18h00 tot 06h00 . (3 day day shift, 3 days night shifts, 3 days off.)
•  Proficient in Afrikaans

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Job purpose 

The Marketing and Communications Manager will play a crucial role in enhancing the visibility and reputation of the country club, transforming it into a family-friendly, community-centric destination. This position is responsible for developing and executing strategic marketing and communication initiatives that promote the club’s offerings, manage its brand identity, and foster strong relationships with members, local businesses, and the broader community. The role requires a dynamic individual who can effectively manage events, drive promotional campaigns, and lead efforts to secure sponsorships. 

Minimum education (essential): 

• A relevant degree or diploma in Marketing, Business or Communications 

Minimum applicable experience (years):  

• 3+ years’ experience 

Required nature of experience:  

• Experience in events management and or marketing would be preferable 
• IT and social media literate 
• Brand management and/or marketing in the development of brand identity. 
• Business to Business and Business to Consumer experience highly regarded. 
• Public relations, digital management/marketing, marketing, collateral development, social media, stakeholder and community engagement, sponsorship, internal/external communications. 
• Development of effective marketing communications strategies with measurable outcomes. 
• Development and execution of communication plans across multiple channels (i.e. print, digital/video, social media, promotion, event communication and PR support). 

Characteristic requirements: 

• Extroverted 
• Highly motivated 
• Assertive 
• High energy levels 
• Innovative & Proactive 
• Willing to work with a team

Responsibilities: 
 Market the club to raise its profile in the minds of the public and existing members with a view to becoming a country club. 

• Social Media 
• Campaigns to raise awareness of the clubs facilities 
• Establishing relationships with the local community (Estates, businesses etc) 
• Promoting sponsorships 
• Promoting and marketing club events 

New non-golf based events Management

• Client communication 
• Quoting, bookings and contracting 
• Event setup 
• Event activations and sponsorships 
• Event feedback 
• Coordinating with F&B 

Driving the objective of Wingate becoming a family friendly country club

• Identification of incremental improvements that can be made around the club on a day to day basis to raise the clubs image and marketability. 
• Sourcing potential sponsors to fund these and other improvements - ie: boma areas. 

Other requirements:  

• Must have own reliable transport and a valid driver’s license. 
• Flexibility to work outside of regular business hours, including evenings and weekends, as required. 

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Job Purpose:

• This role offers a chance to manage critical financial functions, including treasury, reconciliations, and budget preparation, to ensure their operations run smoothly and efficiently.

Requirements:

Minimum Education (Essential)

• Qualified CA (SA)

Minimum applicable experience

• Completed SAICA articles at a reputable audit firm
• Post-Article experience would be advantageous

Required nature of experience

• A solid background in accounting roles such as accountant, financial analyst, or cost accountant provides a strong foundation for financial management.
• Experience in financial modelling, forecasting, and business valuation is essential for strategic decision-making.
• Proficiency in developing and managing budgets, as well as forecasting financial performance.
• Understanding of auditing procedures and internal controls is beneficial for risk management.

Computer Skills

• MS Office proficient
• Sage Evolution
• Enova
• SQL (would be advantageous)

Skills and Knowledge

• Understanding the principles of recording, summarizing, and reporting financial transactions.
• Using financial information to make informed business decisions, including budgeting, cost analysis, and performance evaluation.
• Proficiency in interpreting balance sheets, income statements, and cash flow statements to assess financial performance and position.
• Knowledge of Generally Accepted Accounting Principles (GAAP) or International Financial Reporting Standards (IFRS) to ensure accurate financial reporting.
• Analysing cost structures, determining product profitability, and identifying cost-saving opportunities.
• Understanding tax laws and regulations to optimize tax planning and compliance.
• Using financial data to identify trends, patterns, and insights for decision-making.

Other

• Own transport would be required.
• Proficient in Afrikaans
• Working hours: 07h30 – 16h30 (Monday – Friday)
• Salary: Market Related

Job Responsibilities

You would be responsible for the following:

• Treasury function management
• Intercompany loans reconciliations management
• Exports accounting and FEC function
• Insurance
• Improvement of processes and controls
• Documentation of critical processes, and self-audit functions
• Provisions and accruals
• Management of Balance sheet reconciliations.
• Monthly preparation and analysis of management results
• Management of fixed asset register.
• Preparation of annual budget.
• Input in preparation of Financial Statements.
• Preparation of audit documents.
• Assist the CEO with other requests, projects and responsibilities that may arise.

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Job Purpose:

• This role offers a chance to manage critical financial functions, including treasury, reconciliations, and budget preparation, to ensure their operations run smoothly and efficiently.

Requirements:

Minimum Education (Essential)

• Qualified CA (SA)

Minimum applicable experience

• Completed SAICA articles at a reputable audit firm
• Post-Article experience would be advantageous

Required nature of experience

• A solid background in accounting roles such as accountant, financial analyst, or cost accountant provides a strong foundation for financial management.
• Experience in financial modelling, forecasting, and business valuation is essential for strategic decision-making.
• Proficiency in developing and managing budgets, as well as forecasting financial performance.
• Understanding of auditing procedures and internal controls is beneficial for risk management.

Computer Skills

• MS Office proficient
• Sage Evolution
• Enova
• SQL (would be advantageous)

Skills and Knowledge

• Understanding the principles of recording, summarizing, and reporting financial transactions.
• Using financial information to make informed business decisions, including budgeting, cost analysis, and performance evaluation.
• Proficiency in interpreting balance sheets, income statements, and cash flow statements to assess financial performance and position.
• Knowledge of Generally Accepted Accounting Principles (GAAP) or International Financial Reporting Standards (IFRS) to ensure accurate financial reporting.
• Analysing cost structures, determining product profitability, and identifying cost-saving opportunities.
• Understanding tax laws and regulations to optimize tax planning and compliance.
• Using financial data to identify trends, patterns, and insights for decision-making.

Other

• Own transport would be required.
• Proficient in Afrikaans
• Working hours: 07h30 – 16h30 (Monday – Friday)
• Salary: Market Related

Job Responsibilities

You would be responsible for the following:

• Treasury function management
• Intercompany loans reconciliations management
• Exports accounting and FEC function
• Insurance
• Improvement of processes and controls
• Documentation of critical processes, and self-audit functions
• Provisions and accruals
• Management of Balance sheet reconciliations.
• Monthly preparation and analysis of management results
• Management of fixed asset register.
• Preparation of annual budget.
• Input in preparation of Financial Statements.
• Preparation of audit documents.
• Assist the CEO with other requests, projects and responsibilities that may arise.

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Job Purpose:

• Manage office and building facilities and ensure a safe and effective working environment. Build a cohesive office and team environment and ensure employee satisfaction.

Requirements:

Minimum Education (Essential)

• National Senior Certificate

Minimum Education (Desirable)

• Relevant Office Administrator Course

Minimum applicable experience (years)

• 7 years in an office administration role

Required nature of experience

• Office administration
• Procurement of office equipment and consumables
• Budget management
• Supplier liaison
• Facility management
• Housekeeping
• Health and Safety
• First Aid

Skills and Knowledge

• Computer literate
• Dealing with upset individuals
• Emotional maturity
• Resolving employee problems or complaints
• OHSA (first aid training required and will be provided by the Company if successful candidate does not have the required certificate)

Other

• Own transport would be required.
• All travel for business purposes will be claimed back from the Company.
• Available after hours in case of emergency.
• Working hours: 8:00 - 17:00 (Monday – Friday)
• Salary: Market Related

Competencies

Essential Competencies

• Showing Composure
• Thinking Positively
• Valuing Individuals
• Meeting Timescales
• Checking Things
• Managing Tasks
• Producing Output
• Taking Action

Important Competencies

• Examining Information
• Developing Expertise
• Adopting Practical Approaches
• Generating Ideas
• Interacting with People
• Establishing Rapport
• Articulating Information
• Making Decisions
• Embracing Change
• Inviting Feedback
• Understanding People
• Upholding Standards

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Job Purpose

As the senior front-end developer you will be responsible for implementing new features and maintaining the frontend of the existing Wamly application using React.JS.

Minimum education (essential):

• Information Technology degree, Computer Science Degree or equivalent

Minimum education (desirable):

• None

Minimum applicable experience (years):

• 5+ years of frontend development experience in a work environment.

Required nature of experience:

• Experience with React.js and state management libraries.
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Experience with Git version control.
• Mentorship
• Agency / Product / Corporate Environment

Skills and Knowledge (essential):

• HTML 5
• CSS 3
• Javascript
• React.js
• React router
• React Query
• Responsive UI design
• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• State management frameworks such as Redux, React context and MobX.
• UI frameworks like Bootstrap, Material UI, etc.
• Frontend development tools such as Babel, Webpack, NPM, yarn, etc.
• REST APIs.
• Git Version control

Skills and Knowledge (desirable):

• Cloud technologies (AWS preferable)
• Agile development including Kanban and Scrum

Characteristics and Values:

Radically Honest:

• We value honest feedback.
• We give feedback directly to the relevant person.
• We see vulnerability as a strength and not a weakness.

Growth focused:

• We challenge the status quo to do better.
• We continuously seek to improve.

Impact Driven:

• We always deliver work of high quality.
• We do the right thing, even if it is difficult.
• We use data and intuition when we make decisions.
• When we say it, we own it, we do it.

Contagiously Enthusiastic:

• We are excited about the work we get to do.
• We embrace change with passion.
• We positively contribute to the Wamly vibe.

Intentionally Caring:

• We care deeply about our customers.
• We value and support each other.
• We celebrate together.

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JOB SUMMARY AND GENERAL RESPONSIBILITIES

The Accountant is responsible for all aspects of bookkeeping and financial accounting of the business and ensuring full compliance with internal policies and procedures; so as to ensure accurate financial reporting, while minimising any financial risks the company may face. The function includes but is not limited to:

• Full responsibility for financial processing, recording and reporting operations and functions within the business.
• Ensuring all monthly balances and reconciliations are produced on an accurate and timely basis; reconciliations are to include banks, petty cash, fixed assets and accrual accounts.
• Supervise and review all imports, import documentation and files as follows:
  • Review all paperwork and logistic arrangements for all imports.
  • Review import status register and ensure it is sent out weekly.
  • Review import costing split excel sheet and all relevant documentation to be signed off by financial manager.
• Administration and processing of all petty cash transactions and weekly reconciliations for all currency petty cash accounts.
• Send out credit- and fleet card statements, prepare general ledger postings and reconcile monthly.
• Prepare and maintain all data and schedules to compile annual carbon footprint reports.
• Creating and receiving supplier documents per request such as:
  • Loading of purchase order requests
  • Receiving of non-warehouse and services items.
• Assist with ad hoc finance department tasks as and when required such as:
  • Loading of new and updating all existing supplier account information where necessary and ensuring data is correct and up to date.
  • Reconciling supplier accounts from statement to ledger and to payments listing.
  • Preparation of both COD creditor and monthly creditor documentation for payments.
  • Providing sample documentation to audit team during quarterly reviews and year end audits as and when requested.
  • Filing of paperwork in both hard and soft copy as and when required.
  • Obtaining tax related documentation and providing these to the financial manager.
  • Loading of new and updating all existing customer account information where necessary and ensuring data is correct and up to date.
  • Reconciling of customer accounts per age analysis and trial balance, following up and resolving any queries.
  • Performing financial analysis work and query resolution tasks as requested by the financial manager from time to time.
  • General financial administration, queries and processing as may be required or requested.
  • Keeping abreast of changes in financial regulations and legislation.
• Assisting the financial manager with the preparation of financial reports such as monthly sales, quarterly reviews, annual audit, carbon footprint and BEE audit.
• Internal Financial Controls:
  • Maintain accounting systems that are effective, reliable and efficient to support financial reporting.
  • Applying financial standards across the business.
  • Staying up to date with all financial accounting standards (IFRS), commercial law, statutory requirements and income and VAT legislations and ensuring these are implemented timeously and correctly in the company.
  • Maintaining proper accounting controls such as ensuring that detailed reconciliations and other supporting documents are kept in a monthly file to support management reports in line with guidelines.
• Financial Systems, Policies and Procedures:
  • Ensuring high standards of financial accounting and reporting across the business.
  • Ensuring the business applies all relevant accounting policies and complies with all necessary requirements.
  • Ensuring that company financial policies and procedures are adhered to.

LOCATION

• Johannesburg, Kempton Park, or such other locations or destinations as determined by the Employer from time to time.

REPORTING RELATIONSHIPS

• Reports to: Financial Manager.
• Manages: Not Applicable.

SKILLS & REQUIRED COMPETENCIES

• High technical/professional knowledge and skill.
• Excellent communication and report writing skills.
• Highly numerate and attention to detail.
• Good interpersonal skills.
• Excellent administrative skills.
• Strong organisational and time management skills.
• Computer literate in Windows, MS Office emphasis on Excel and ERP as well as any other software owned or used by the Employer such as Pastel Evolution.
• Resourcefulness and problem-solving skills.

REQUIRED PERSONAL ATTRIBUTES

• Self-motivated and able to work independently as well as part of a team.
• Ability to reconcile complex accounts and have excellent attention to detail.
• Flexibility to manage more than one task at any given time.
• Work well under pressure.
• High ethical standards and confidentiality.

MINIMUM QUALIFICATION AND/OR EXPERIENCE REQUIREMENTS

• Suitably qualified individual with at least a Bachelor of Commerce degree.
• Three to four years work experience in similar, responsible role.
• Computer literacy: Competence in Microsoft Office products, with emphasis on Excel, and accounting software programs.

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Introduction

A global company is seeking to appoint a talented Digital Community Manager to join their marketing team. The successful candidate will be responsible for managing their online community, engaging with users (customers), and building relationships that foster loyalty and advocacy. Additionally, he/she will develop, implement, and manage marketing campaigns that promote the company and its products and/or services. The ideal candidate will have experience managing social media channels, deploying content, using analytical tools, and implementing digital marketing strategies to enhance brand awareness, drive website traffic, and acquire leads/customers.

Education (essential): Bachelor’s degree in marketing, communications, or a related field

Minimum applicable work experience (years): 3+ years of experience in digital community management and social media management

Skill requirements (essential):

• Experience with social media analytics tools (e.g., Google Analytics 4 (GA4), and Shield Analytics for LinkedIn)
• Content creation tools (Canva, Adobe Creative Suite)
• HTML website coding experience
• Salesforce CRM experience
• Video content creation experience

Characteristic requirements:

• Hardworking, driven, self-motivated, ambitious person who will be able to work independently, accurately, and with a high degree of responsibility.
• Experience in brand strategy development, with proven impacts on market development.
• Demonstrated use of innovative techniques to establish brand(s) and drive results.
• Proven design and execution of marketing strategies.

Responsibilities:

• Develop and execute digital community engagement and marketing plans that align with organisational goals and strategic direction.
• Manage social media accounts and other digital channels to drive engagement and growth.
• Coordinate with a 3rd party to maintain the website.
• Do quick fixes on the website as well as small updates (basic coding).
• Create and curate compelling content, including text, images, and video, that resonates with our audience.
• Respond to customer inquiries, comments, and complaints in a timely and professional manner.
• Analyse engagement data and community feedback to inform community engagement and marketing strategies.
• Collaborate with cross-functional teams (Sales & Technical) to ensure that community engagement and marketing initiatives are aligned with other organisational initiatives.
• Identify and cultivate relationships with key influencers and advocates within the community.
• Building Brand awareness for Alaris and its subsidiaries.
• Video content creation
• Audience research identifying key discussion groups.
• Social media posts – LinkedIn across the group, building continuity and SSI rankings.
• Manage SEO and SEM efforts to drive organic and paid traffic to our website.
• Implement and manage email marketing campaigns, including automated workflows and personalized content.
• Conduct market research to identify trends and insights for strategic marketing decisions.
• Manage and optimize the company’s website, ensuring its alignment with overall marketing strategies.
• Utilise analytics tools to track and report on key performance metrics and make data-driven decisions.

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Job Purpose

The successful applicant will be responsible to optimize processes within a meat processing company.

•  The ideal candidate will use their industrial engineering skills to identify areas for improvement, reduce waste throughout production, and ultimately drive overall efficiency and cost reduction.

REQUIREMENTS

Minimum education (essential):

• B Eng Industrial Engineering Degree
• Project Management Qualification

Minimum Applicable experience (essential):

• Minimum 3 years project Management experience
• Minimum 3 years in production and operational experience
• Minimum of 3 years in the meat proc0essing industry

Minimum Applicable experience (desirable):

• Experience in analysing and improving manufacturing processes to increase efficiency, reduce waste, and lower costs (Process Optimization)

Skills and Knowledge (essential):

• Must be able to work un-supervised within a team
• Excellent interpersonal and communication skills
• Understanding of supply chain dynamics to optimize the flow of materials and products, manage inventory, and coordinate with suppliers and distributors.
• Proficiency in data collection, statistical analysis, and interpretation to make informed decisions and drive continuous improvement.

What are we looking for 

An individual who:

• Is energetic and who will be able to cope with physical tasks.
• Has good Leadership Qualities
• Has Analytical and Critical Thinking Ability
• Can think logical and has judgement ability.
• Is hardworking, reliable and prepared to work overtime
• Has the ability to work under pressure to meet strict deadlines
• Is willing to adapt to change.
• Is driven and dynamic
• Has the ability to work in a team and be service orientated
• Is self-motivated and used to a high-performance culture
• Has the ability to work for long hours as and when required

Other:

• Proficient in Afrikaans
• Working hours 08h00 – 17h00 (Monday – Friday)
• Salary: Market Related

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JOB PURPOSE

• Product Experts provide high-quality first-line support and remote care to the company's USA customers.
• They maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails, and text messages.
• Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf.
• They also ensure that customers’ devices are operational and that the customers understand how to use and maintain their hearing aids.

REQUIREMENTS

Minimum education (essential):

• Matric

Minimum education (desirable):

• Customer Satisfaction Certificate

Minimum applicable experience (years):

• 2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)

Required nature of experience:

• Customer relations and relationship management
• Telephonic and email support
• Video calling experience (advantageous)
• Contact centre experience
• Telephonic sales experience and high conversion rates (advantageous)
• Technical support experience
• Administration and record management
• Working in a digital environment

Skills and Knowledge (essential):

• CRM system experience
• Telephonic sales and support skills
• Excellent English skills (written and spoken)
• Excellent communication ability and oratorship
• Conflict management

Other:

• Working hours: 15:00-02:00
• Working shifts, four shifts a week (Monday to Saturday)
• These working hours will change with daylight savings (in our summer months) to 16:00-03:00

COMPETENCIES

Essential Competencies:

• Establishing Rapport
• Interacting with People
• Valuing Individuals
• Understanding People
• Convincing People
• Articulating Information
• Showing Composure
• Resolving Conflict
• Examining Information
• Developing Expertise
• Adopting Practical Approaches
• Following Procedures

Important Competencies:

• Upholding Standards
• Generating Ideas
• Inviting Feedback
• Making Decisions
• Thinking Positively
• Managing Tasks
• Taking Action
• Seizing Opportunities

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Sales 30%

• Take all inbound sales calls and process sales where appropriate.
• Upsell additional products to existing or (and prospective) customers.
• Provide customers with relevant product or training information as required.
• Maintain a high sales conversion rate.
• Provide good quality information to customers to ensure that the products meet their needs to minimise returns.

Customer Support 30%

• Answer any inbound calls and assist as far as possible.
• Maintain a high first contact resolution rate, without compromising customer care.
• Provide comprehensive troubleshooting and solve problems for customers to get the products working over either voice or video call, live chat, email or text message.
• Obtain and note quality information from the customers to allow for effective management of the relevant escalation.
• Escalate and assign queries correctly and with discretion for efficient resolutions.
• Offer our customers the best care by making appropriate call transfers.
• Ensure that the majority of Lexie users have gone through the onboarding process (where possible).
• Transfer/relay queries to the Hearing Expert team in a timely manner.
• Complete assigned CRM tasks for support calls customers.
• Assist with outbound calling tasks as and when required/requested.

Customer Experience 20%

• Ensure customers have a positive view of the company, its products, and the customer support team and processes.
• Conduct business in a professional manner when communicating and interacting with customers to ensure customer satisfaction.
• Solve problems as effectively and efficiently as possible by reducing the time spent with each query.
• Liaise with Hearing Experts to improve customer satisfaction.
• Maintain customer support KPA’s at all times to ensure a high ‘customer effort score’ by going above and beyond for customers.
• Gather customer feedback via post-call reviews and the product Rewards program.
• Actively communicate with other staff members to ensure best-practice customer satisfaction.
• Reinforce information provided on a call with texts and/or emails.
• Ensure a minimal missed call rate.

Continuous Improvement 10%

• Liaise with the marketing team and maintain the list of FAQs and queries logged by customers; and the corresponding responses.
• Guide management on the needs and desires of our prospective and existing customers.
• Provide customer feedback on product or training information to management.
• Provide feedback to management and marketing on the support material available that could be helpful to customers and staff.
• Actively participate in training activities and successfully complete training activities.

Quality Management and Data Security (QMS, HIPAA) 10%

• Maintain absolute customer confidentiality and protection of personal information in accordance with procedure.
• Keep quality customer interaction logs complete and up to date, on any system, sheet, or form as required in accordance with procedure.
• Ensure that the records reflect accurate representations of the customer interactions, and ensure that escalations are recorded with the optimal amount of information for effective and efficient resolution.
• Ensure other required documents, reports, and email accounts are up to date and accurate.

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JOB SUMMARY AND GENERAL RESPONSIBILITIES

The Creditors Clerk is responsible for the maintenance of all supplier, creditors, and other accounts, attending to the payments of accounts and the resolution of account queries. This function includes but is not limited to:

• Obtaining new supplier details form and supporting documentation, accessing and verifying accuracy of information.
• Loading of new and updating all existing supplier account system information where necessary and ensuring data is correct and current.
• Loading and maintaining supplier details and accounts on the online banking platform.
• Ensuring invoices are accurately captured, matched and processed to supplier accounts.
• Reconciling supplier accounts monthly, follow up on any discrepancies identified and resolution of account queries.
• Prepare payments for COD- and monthly creditor account for weekly and monthly payment runs.
• Complete BOP forms and submit supporting documentation for outward payments to foreign suppliers.
• Process Return to supplier and credit notes from suppliers as and when required to ensure supplier accounts are up to date and accurate.
• Send remittance advises and proof of payments to suppliers for payments made.
• File, maintain and archive supplier documents and information relating to master data as well as transactions in both hard and soft copy.
• Full reconciliation of all supplier accounts from statement to ledger and to payments listing.
• Provide samples and supporting documentation to auditors during quarterly reviews and yearly audit.

The Creditors Clerk is further required to support the accounting and finance function as may be required. This function includes but is not limited to:

• Assisting the Financial Manager or Accountant where necessary, with information or ad hoc reconciliations or other admin support.
• Performing financial analysis work and query resolution tasks as requested by the accountant from time to time.
• General financial administration, queries and processing as may be required or requested.
• Assist Financial Manager with tax related documentation as and when required.
• Relief receptionist in accordance with the reception relief register when on leave, sick or during lunch times as and when required.

LOCATION

Plasson SA offices in Kempton Park, or such other locations or destinations as determined by the Employer from time to time.

REPORTING RELATIONSHIPS

• Reports to: Financial Manager
• Manages: Not Applicable.

SKILLS & REQUIRED COMPETENCIES

• Excellent written and oral communication skills.
• Highly numerate.
• Interpersonal skills.
• Excellent administrative skills.
• Strong organisational and time management skills.
• Computer literate in Windows, MS Office and ERP as well as any other software owned or used by the Employer such as Pastel Evolution.
• Resourcefulness and problem-solving skills.

REQUIRED PERSONAL ATTRIBUTES

• Attention to detail.
• Ability to establish and maintain good relationships at all levels.
• Self-motivated and able to work independently as well as part of a team.
• Flexibility to manage more than one task at any given time.
• Ability to reconcile complex accounts and have excellent attention to detail.
• Work well under pressure.
• High ethical standards.

MINIMUM QUALIFICATION AND/OR EXPERIENCE REQUIREMENTS

• Matric Certificate, National Diploma or Bachelor’s Degree in Bookkeeping and/or relevant qualification with accounting knowledge.
• Computer literacy: Competence in Microsoft Office products, and accounting software programs.
• Any previous experience in a relevant role.