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South Africa is the largest Coca-Cola market in Africa and consistently ranks among the best performing countries in the world of Coca-Cola. This impressive position is made possible by the hard work and commitment of our four bottlers, our canning operation as well as our employees, whose main vision is to benefit and refresh the people of South Africa. We’re proud to be a business unit of the Coca-Cola Eurasia and Africa Group, which is headquartered in Istanbul, Turkey. TheCoca-Cola Company has operations in more than 200 countries around the world and serves its beverages at a rate of 1.8 billion every day.
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Key Duties & Responsibilities
Key Outputs and Accountabilities:
Understand Business Strategic Priorities and Business Processes
- Monitor and report on Quality and Environmental Goals and Objectives with Business Strategic Objectives
- Report on KPI’s aligned with internal Management, CCBA and Coca-Cola Requirements (reporting systems to include all Quality, and Environmental and Sustainability parameters such as water usage, energy usage, plant waste and recycling).
- Ensure Corrective Action Plans are in place to correct and improve on KPI’s
Ensure Product and Package Quality meets legal, internal CCBA and Coca-Cola Requirements
- Ensure that Product and Package Quality standards are monitored and controlled for plant according to legal, internal and Coca-Cola Requirements.
- Ensure that ingredients and package quality is monitored and controlled to agreed standards for all internal products.
- Ensure Good Laboratory Practices are implemented in all laboratories on site (on-line, QA and micro) and that all consumables are managed and stocked accordingly.
- Ensure that Laboratory Equipment is Serviced, Maintained, Calibrated and Verified as per agreed standards.
- Ensure Process Capability programs are implemented, monitored and reviewed by all relevant QA, Engineering and Production departments on agreed frequencies.
- Leads implementation of Quality at Source in the plant and develop Quality Assurance functionality
Ensure compliance Environmental Compliance
- Leads the implementation and maintenance of ISO 14000
- Develop and implement environmental systems and guidelines
- Determine Environmental Goals through Aspect and Impact assessments
- Ensure adherence to the National Environmental Act and other applicable legislation
Manage Integrated SHEQ systems for the whole operation
- Implement and maintain a documented management system that includes all Quality, Food Safety, Occupational Health and Safety as well as Environmental requirements.
- Ensure that all validation requirements for new processes and equipment are followed as per agreed protocols.
- Support implementation of SCMAT and ensure that the Quality team is actively involved in the implementation of principles and Improvement projects as required.
Initiate and Facilitate Continuous Improvement for Quality, Food Safety and Environmental Management
- Ensure continuous improvement programs for Quality Process Capability is established
- Ensure Statistical Process control implementation and capability to improve product and package quality
- Facilitate technical problem solving regarding quality issues
- Ensure that Improvement processes are in place to improve water and energy usage as well as waste and recycling
- Ensure problem solving capability for all site teams with reference to Quality, Food Safety and Environment.
Manage Cost plans and Costs
- Implement and manage the cost plans
- Manage and adhere to Quality budget
- Accountable to ensure adherence to budget for all Quality, Food Safety and Environmental external contracts
- Ensure that quotations are available in time to update Rolling Estimates for consumables
- Ensure that all laboratory CAPEX requirements are communicated and planned for in the annual budget process according to the Standard lab list.
Manage Human Resources
- Manage the development of staff competencies
- Ensure a healthy ER climate
- Attract, Recruit and retain talent
- Manage own performance in a way that shapes a high performance, high engagement culture.
- Manage performance of others in a way that shapes a high performance, high engagement culture.
- Demonstrate behaviour which builds, maintains or enhances company reputation.
Deliver Excellence in Customer Service
- Identify and communicate customer needs and expectations
- Build effective relations with internal and external customers
- Actively improve internal and external customer relationships
Accountable for the subordinate safety
- Implement Safety Systems for Department
- Ensure compliance to standards to prevent any safety related incidents in the department
Competencies:
- Advanced Computer Skills
- Administration
- Strong Organisational Process / Systems Awareness & Integration
- Results and Execution
- Decisiveness and Risk Judgement
- Confidence and Courage
- Resilience and Energy
- Communication and Executive Presence
- Apply Organisational Understanding to drive a Quality and Environmental Culture
- Develop Manufacturing Process understanding
- Develop an understanding of Supply Chain Way (SCMAT) principals and practices
- Apply knowledge of Quality Management and Environmental systems aligned with ISO, KORE principals
- Sound understanding of applicable Quality, Food Safety and Environmental legislation
Skills, Experience & Education
Qualifications:
- Minimum requirement: Bachelor degree in Science in relevant field
- ISO 9000, ISO 14000, FSSC 22000 and HACCP training
- Added advantage: Master’s degree in science (BSc) or Food sciences
Total Quality Management Qualification
Experience:
- At least 5-8 years working experience in a relevant Quality role in the food industry
- At least 3 years in a Quality Manager role
- Implementation of Quality, Food Safety and Environmental systems (i.e. ISO 9000, ISO 14000, FSSC 22000, HACCP)
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Job Description
About the role
- To provide administrative support to the Logistics Customer Engagement team by fostering positive relationships with customers.
- This position focuses on managing daily customer interactions, supporting engagement initiatives, and ensuring a high standard of customer satisfaction to meet business demands.
- The role reports to the Logistics Customer Engagement Manager.
- Extent of the role’s involvement in supervision and other team leadership activities
- The role has no direct report.
Level of interaction within and outside of the company as well as the nature and purpose of the interaction
- Engages with Customer Engagement Controllers to align on administrative support requirements.
- Engages with the Logistics Interaction Centre on customer issue escalations tracking and aid where required.
Key Duties & Responsibilities
Responsibilities
Administrative Support
- Serve as the primary point of contact for record keeping related to customer inquiries and concerns.
- Provide prompt, courteous, and effective responses to ensure that business needs are met.
- Ensure effective tracking of customer issues and escalations and provide reporting on query resolutions where required (i.e., Prepare and analyse reports on customer feedback, satisfaction levels, and engagement metrics.
- Manage and track customer feedback through surveys, reviews, and direct interactions.
- Coordinate with other departments to implement engagement strategies and ensure a seamless customer experience.
- Perform general administrative tasks related to customer engagement, including scheduling meetings, maintaining documentation, and managing correspondence.
- Assist in preparing presentations and reports for management and stakeholders.
- Ensure all customer engagement activities comply with company policies and procedures.
- Collaborate with marketing and sales teams to align customer engagement efforts with broader organizational goals.
- Participate in meetings and contribute to discussions on improving customer engagement strategies.
- Participate in meetings and contribute to discussions on improving customer engagement strategies.
Accountabilities
If the incumbent in this role is successful at the job, they will be accountable for the following:
- Engagement Program Support and Execution
- Data Management and Reporting
- Customer Feedback Management
Skills, Experience & Education
Candidate requirements
- A minimum of a relevant qualification (Diploma/equivalent tertiary qualification in Logistics Management).
- With a minimum of 1 to 2 years’ experience, within in Beverage or Similar Consumer Goods Industry.
- Computer literacy with proficiency in Microsoft products and MSD.
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Key Duties & Responsibilities
Key Output:
- Identified and implemented new business opportunities
- Optimized customer service
- Formulated account reviews
- Formulated account plans
- Managed and optimized accounts
- Managed and maintained assets
- Generated orders
- Executed promotions
- Managed cash and credit accounts
- Compiled competitor report
- Key Attributes & Competencies Knowledge:
- Sales/Marketing principles and practices
- CCBSA product knowledge
- TSP principles
- Manage execution standards
- Merchandising and cooler management
- Trade replacement
- Order taking
- Credit Management
- Basic Finance and Commercial knowledge Attributes:
- Good analytical and numerical ability
- Socially outgoing and confident
- Able to build positive relationships
- Ability to negotiate
- Team player who can also work independently
- Assertive and persuasive- ability to influence
- Open to change and looking for opportunities for improvement
- Good problem solving ability, solutions orientated and can be innovative
- Good analytical and problem-solving ability
- Responsible, conscientious and dependable
- Willing to take calculated risks
- Self-discipline and well organized
- Good planning ability
- Flexibility
- Good ability to work under pressure and handle a demanding work environment
- High energy levels and drive
Skills, Experience & Education
Qualifications & Experience:
- Matric and completed 3 year sales/marketing qualification.
- 2 years relevant FMCG experience in a sales/marketing environment.
- Experienced driver with a code 08 drivers license
- Computer literate or potential to acquire
go to method of application »
Key Duties & Responsibilities
Key Output:
- Identified and implemented new business opportunities
- Optimized customer service
- Formulated account reviews
- Formulated account plans
- Managed and optimized accounts
- Managed and maintained assets
- Generated orders
- Executed promotions
- Managed cash and credit accounts
- Compiled competitor report
- Key Attributes & Competencies Knowledge:
- Sales/Marketing principles and practices
- CCBSA product knowledge
- TSP principles
- Manage execution standards
- Merchandising and cooler management
- Trade replacement
- Order taking
- Credit Management
- Basic Finance and Commercial knowledge Attributes:
- Good analytical and numerical ability
- Socially outgoing and confident
- Able to build positive relationships
- Ability to negotiate
- Team player who can also work independently
- Assertive and persuasive- ability to influence
- Open to change and looking for opportunities for improvement
- Good problem solving ability, solutions orientated and can be innovative
- Good analytical and problem-solving ability
- Responsible, conscientious and dependable
- Willing to take calculated risks
- Self-discipline and well organized
- Good planning ability
- Flexibility
- Good ability to work under pressure and handle a demanding work environment
- High energy levels and drive
Skills, Experience & Education
Qualifications & Experience:
- Matric and completed 3 year sales/marketing qualification.
- 2 years relevant FMCG experience in a sales/marketing environment.
- Experienced driver with a code 08 drivers license
- Computer literate or potential to acquire
go to method of application »
Key Duties & Responsibilities
Key Output:
- Identified and implemented new business opportunities
- Optimized customer service
- Formulated account reviews
- Formulated account plans
- Managed and optimized accounts
- Managed and maintained assets
- Generated orders
- Executed promotions
- Managed cash and credit accounts
- Compiled competitor report
- Key Attributes & Competencies Knowledge:
- Sales/Marketing principles and practices
- CCBSA product knowledge
- TSP principles
- Manage execution standards
- Merchandising and cooler management
- Trade replacement
- Order taking
- Credit Management
- Basic Finance and Commercial knowledge Attributes:
- Good analytical and numerical ability
- Socially outgoing and confident
- Able to build positive relationships
- Ability to negotiate
- Team player who can also work independently
- Assertive and persuasive- ability to influence
- Open to change and looking for opportunities for improvement
- Good problem solving ability, solutions orientated and can be innovative
- Good analytical and problem-solving ability
- Responsible, conscientious and dependable
- Willing to take calculated risks
- Self-discipline and well organized
- Good planning ability
- Flexibility
- Good ability to work under pressure and handle a demanding work environment
- High energy levels and drive
Skills, Experience & Education
Qualifications & Experience:
- Matric and completed 3 year sales/marketing qualification.
- 2 years relevant FMCG experience in a sales/marketing environment.
- Experienced driver with a code 08 drivers license
- Computer literate or potential to acquire
go to method of application »
Key Duties & Responsibilities
Key Output:
- Identified and implemented new business opportunities
- Optimized customer service
- Formulated account reviews
- Formulated account plans
- Managed and optimized accounts
- Managed and maintained assets
- Generated orders
- Executed promotions
- Managed cash and credit accounts
- Compiled competitor report
- Key Attributes & Competencies Knowledge:
- Sales/Marketing principles and practices
- CCBSA product knowledge
- TSP principles
- Manage execution standards
- Merchandising and cooler management
- Trade replacement
- Order taking
- Credit Management
- Basic Finance and Commercial knowledge Attributes:
- Good analytical and numerical ability
- Socially outgoing and confident
- Able to build positive relationships
- Ability to negotiate
- Team player who can also work independently
- Assertive and persuasive- ability to influence
- Open to change and looking for opportunities for improvement
- Good problem solving ability, solutions orientated and can be innovative
- Good analytical and problem-solving ability
- Responsible, conscientious and dependable
- Willing to take calculated risks
- Self-discipline and well organized
- Good planning ability
- Flexibility
- Good ability to work under pressure and handle a demanding work environment
- High energy levels and drive
Skills, Experience & Education
Qualifications & Experience:
- Matric and completed 3 year sales/marketing qualification.
- 2 years relevant FMCG experience in a sales/marketing environment.
- Experienced driver with a code 08 drivers license
- Computer literate or potential to acquire
go to method of application »
Key Duties & Responsibilities
Key Output:
- Identified and implemented new business opportunities
- Optimized customer service
- Formulated account reviews
- Formulated account plans
- Managed and optimized accounts
- Managed and maintained assets
- Generated orders
- Executed promotions
- Managed cash and credit accounts
- Compiled competitor report
- Key Attributes & Competencies Knowledge:
- Sales/Marketing principles and practices
- CCBSA product knowledge
- TSP principles
- Manage execution standards
- Merchandising and cooler management
- Trade replacement
- Order taking
- Credit Management
- Basic Finance and Commercial knowledge Attributes:
- Good analytical and numerical ability
- Socially outgoing and confident
- Able to build positive relationships
- Ability to negotiate
- Team player who can also work independently
- Assertive and persuasive- ability to influence
- Open to change and looking for opportunities for improvement
- Good problem solving ability, solutions orientated and can be innovative
- Good analytical and problem-solving ability
- Responsible, conscientious and dependable
- Willing to take calculated risks
- Self-discipline and well organized
- Good planning ability
- Flexibility
- Good ability to work under pressure and handle a demanding work environment
- High energy levels and drive
Skills, Experience & Education
Qualifications & Experience:
- Matric and completed 3 year sales/marketing qualification.
- 2 years relevant FMCG experience in a sales/marketing environment.
- Experienced driver with a code 08 drivers license
- Computer literate or potential to acquire
go to method of application »
KEY PURPOSE
- To grow volume and facilitate the order taking process as well as implement, execute & monitor merchandising standards for direct and indirect customers within a designated geographical area.
Key Duties & Responsibilities
KEY OUTPUTS
- Assistance provided towards target achievement
- Order Generation Process optimised
- Daily Execution Standards optimised
- Call Preparation
- Customer outlets executed
- Company assets managed and maintained
- Information Managed
- Customer service optimized
- Walking on route
KEY ATTRIBUTES AND COMPETENCIES
- Good analytical and numerical ability
- Socially outgoing and confident
- Able to build positive relationships
- Ability to negotiate
- Team player who can also work independently
- Assertive and persuasive- ability to influence
- Open to change and looking for opportunities for improvement
- Good problem solving ability , solutions orientated and can be innovative
- Good analytical and problem solving ability
- Responsible, conscientious and dependable
- Willing to take calculated risks
- Self-discipline and well organized
- Good planning ability
- Flexibility
- Good ability to work under pressure and handle a demanding work environment
- High energy levels and drive
Skills, Experience & Education
QUALIFICATIONS / EXPERIENCE
- Matric/Grade 12 with Maths
- A completed 3 year relevant post matric qualification would be advantageous.
- 1 year or more Merchandising or Sales experience in FMCG would be an advantageous
- Valid code 8 drivers license, unendorsed.
Method of Application
Use the link(s) below to apply on company website.
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