New Jobs at Fidelity Services Group

Minimum Requirements:

• At least Matric certificate and SAP experience would be an added advantage
• Proficiency in MS Outlook, MS Word, PowerPoint and Excel is essential
• Strong administration and organizational skills
• Numerical accuracy and high methodical working methods are required
• Strong interpersonal and communication skills
• Ability to liaise professionally with personnel at all levels
• Ability to work without supervision, under pressure and meet strict deadlines.
• Must have own transport.

Key Performance Areas: (not totally inclusive):

• Ensure route files are to be neat and tidy at all times
• Ensure route files are up to date
• All bookings are to be up to date on a daily basis
• All posting sheet queries must be resolved within 48 hours and should this not occur, you are to escalate the matter to your direct manager.
• No posting sheets with queries reflecting on them are to be filed. These are to be attached to the front cover of the file up until resolved. These queries to be resolved within 24 hours
• You are to follow up and obtain company numbers for all 102’s booked. An individual booking with an ID number is to have a company number and is to be booked back within 24 hours. Should this not occur you are to escalate the matter to your manager
• All 103’s booked on the posting sheets are to have a red line drawn through the open line item | a reason from the employee completing the posting sheet to be stipulated and this to be signed off by the manager concerned.
• All pay queries are to be attended to and feedback supplied on the day a query has been received. A memo and payroll order number is to be supplied to whom submitted the query
• Any and all corrections are to be submitted on a valid posting sheet and the posting sheet would be marked as a correction posting sheet
• You are to perform daily courtesy calls to the managers and site who supply you with posting sheets
• Time books are to be submitted to management for all the employees booking under your sphere of duty
• Ensure Route files are to be checked back
• Ensuring accurate calculations of rate of pay changes
• Ensuring all relevant deductions are submitted and processed, such as 3rd party

Deductions, garnishee orders, maintenance orders.

• Processing of all leave
• Checking and capturing of posting sheets daily
• Ensuring all pay related queries are dealt with promptly and feedback is given immediately

Other personality attributes:

• Accuracy
• Attention to detail
• Vibrant
• Go getter
• Deadline driven
• People’s Person
• Able to communicate at all levels

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Key Performance Areas: (Not totally inclusive)

• Overall management of the Branch which includes the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc.
• Large fleet management.
• Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
• Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required.
• Attending daily / weekly, /monthly internal Management meetings as required.
• Quarterly appraisal of Operations and Administrative staff.
• Training and development of staff.
• Succession planning of staff.
• Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets
• Asset control.
• Responsible for staff, duty rosters and training
• Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
• Ensuring that all operations comply with the standards and procedures required by the quality management system
• Submission of monthly and quarterly reports as required by Management.
• Risk assessments on Client premises.
• Investigation reports.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily on various operational issues.

Qualifications, experience and other competencies required:

• Matric certificate, Psira Grade A registration and accreditation.
• At least 10 years’ experience in the security industry.
• Senior Security Management experience in managing a large security work force.  Dealing at Executive level.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• Excellent people management experience and skills.
• Administration, interpersonal communication, and client liaison skills are required.
• Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
• Experience in Financial Management /Budgets.
• Experience in managing a fleet of vehicles.
• Assertive / Goal driven / Self motivator / passion for the business.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• No criminal record.
• Excellent track record.

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Overall Purpose of the job: 

• Be able to do the Installation & Service of electronic equipment for the security industry at commercial and industrial premises from Access control, CCTV, Fire and
• Automation

Minimum qualifications and experience:

• Matric or equivalent
• Minimum of 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault finding experience.

Job Requirements & Other Attributes:

• Valid code 08 driver’s license  - required 
• Must be PSIRA registered (Grade E)
• Basic electronic understanding
• Knowledge of Access control, CCTV, Fire Detection and IP systems
• Knowledge on Impro, Softcon, GSC, Barriers, Turnstiles, Ziton, Bosch and similar products
• Be able to read of plans do reticulation, cabling, termination and installation of electronic security equipment.
• Do fault finding on existing equipment and be able to do servicing on said equipment.
• Able to work standby as and when required

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist storeman with stocktake
• Keep the company vehicle clean
• Submit petrol slips

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Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

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The overall purpose of job:

• To sell our commercial division products to new and existing commercial / industrial and corporate clients to meet and exceed the required revenue and client targets
• Senior consultants are expected to source and develop strong relationships with Commercial, Industrial and Corporate clients.

Duties and Responsibilities:

• Build relationships with and sell to existing FADT commercial clients
• Sell to new potential FADT commercial, industrial corporate clients
• Prepare and present quotes and if applicable contracts as per above requirement
• Complete all related administration
• Attend site meetings as necessary
• Prepare and present weekly sales reports
• Senior Consultants are expected to Coordinate Projects, Integrate various technologies, Prepare proposals and presentations

Minimum Requirements:

• Matric or equivalent
• Valid Driver’s Licence
• Own reliable vehicle
• Previous sales experience (Residential or Commercial would be an advantage)
• Product knowledge on Intruder essential, advantage on CCTV, Fire Systems & Access Control
• Sales qualification would be advantageous
• Proof of previous sales to target

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MAIN PURPOSE OF JOB:

• Support and provide superior service to internal and external customers via phone, email or face-to-face.

QUALIFICATION & EXPERIENCE:

• Grade 12 or equivalent
• Knowledge of customer service principles and practices
• Knowledge of administrative procedures
• Knowledge of security industry beneficial

Responsibilities and Duties (not limited to):

• Receive and process cancellations.
• Handle incoming calls or enquiries from customers who wish to cancel their service.
• Investigate and solve customer’s complaints or queries.
• Provide feedback to customers and ensure the relevant region is updated.
• Keep accurate records of discussions or correspondence with customers.
• Communicate and coordinate with regions.
• Record cancellations, complaints and save offers. 
• Analyse statistics or other data as required by management.

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Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

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Accounts Payable Clerk
Reporting to: Accounts Payable Supervisor

• Overall Purpose of the Job: You will be accountable and responsible for the timeous payment to all vendors for work provided or services rendered to Fidelity ADT (Pty) Ltd within contractual payment terms and ensuring housekeeping of all vendor accounts in SAP are managed accordingly.

Key Responsibilities:

• Daily processing of vendor tax invoices.
• Ensuring GRIR is kept at a minimum and target met at month ends.
• Timeous requesting of vendor statement in order to submit payment reconciliations, reconciling between statement and SAP vendor line activity report, in line with Audit standards and requirements.
• Maintaining the Vendor Age Analysis, by ensuring that no items are evident in 90, > 90 / 120 days without acceptable explanations / valid reasons.
• Clearing of all debit balances evident on the weekly and monthly Vendor Age Analysis, unless acceptable explanation/ valid reasons are provided and approved my Management.
• Attention to prepayment payments moved to prepayments, brought back to the vendor account and cleared and reconciled accordingly.
• Resolve all queries and old outstanding tax invoices, evident on vendor statements.
• Ensure timeous escalations are met, in prevention of overdue accounts and non-payments.
• Ensuring all tax invoices are paid within contractual payment terms, as onboarded, and approved by Procurement.
• Ensuring that all discount settlements are deducted and recorded in line with discount vendors.
• Ensuring that no vendor accounts are under threat of suspension. Immediate action is required to uplift the
• suspension.
• Send out Open PO report to the business users and follow up to ensure that all old PO’s are closed in the SAP system.
• When liaising with the business, all means of communication for query resolution is required, particularly face-to-face interaction where possible, in order to ensure accurate and speedy resolution of said queries.
• Ensuring all processes and policies are adhered to pertaining to the P2P process and that the 3-way match is
• accurately performed.
• Ensure that the Housekeeping file is completed accurately and by the due date as stipulated monthly.
• Loading of payment files (DME) in SAP and ensuring the immediate accuracy of these, prior to submission.
• Ensuring that filing of all payment batches are kept up to date, as prescribed by Management. Team roster is in place.
• Assisting with any reporting assigned to you, as part of teamwork. Reporting such as GRIR, Open PO, Debit
• balances, BEE and Vendor compliance requirements.
• Assisting with all Audit queries when required.
• Assisting with Ad Hoc tasks and projects when required by Management.

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Job Description

Overall purpose of the job:

•  As the Contact Centre Sales Manager you will be accountable for the daily running and management of the Call Centre Sales Services through the effective use of resources.
• This will include Inbound, Outbound, and Digital Campaigns
• You will have the responsibility of managing Outbound and Inbound team leaders, motivating them to meet and exceed targets through providing exceptional sales services, as well as assisting incoming calls, e-mails etc.
• The Call Centre Manager ensures that the operations support Fidelity Services strategic plans and are in accordance with established policies and procedures.

Duties & Responsibilities:

• Effectively supervise call centre personnel, ensuring optimal performance by overseeing all the activities of the Supervisors and Agents
• Provide leadership to all personnel through effective objective setting, delegation, motivation, and communication
• Meeting and exceeding performance targets for speed, efficiency, sales and quality within the outbound call centre
• Develop sales strategies to guarantee continued growth in line with company objectives and market conditions
• Liaise with Supervisors, Agents and third parties to gather information and resolve issues for inbound line
• Provide trend analysis to Call Centre HOD
• Conduct regular meetings to ensure that personnel are well informed of changes in products, services, policies, and procedures
• Maintain up-to-date knowledge of industry developments and call centre best practices
• Manage Quality Assurance of calls to improve quality, minimise errors and track operative performance
• Ensure that all relevant communications, records and data are uploaded/attached to calls
• Attend regular meetings with Call Centre HOD, Supervisors and Agents to discuss all matters related to the outbound and inbound call centres
• Keeping accurate records of discussions or correspondence with customers
• Reach required conversion, talk time and number of calls touched
• Lead distribution to telesales agents
• Implementation effective performance management processes within sales teams
• Conduct performance appraisals, provide measurable feedback to assigned personnel and suggestions for improved performance
• Formulate and implement employee corrective actions as needed including training and/or coaching sessions
• Compile accurate management reports on call centre statistics and activities for the Call Centre HOD
• Monitor timekeeping, overtime, and payroll records
• Drive and influence the desired culture within the Coastal Call Centre team
• Ability to multitask and ensure resolution of escalations, internal and external, and ensure effective communication with Call Centre HOD

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Certificate in Basic Principles of Call Centre (advantageous)
• Minimum of 2 years in Managerial role within a call centre environment
• Minimum 5 years’ experience in Outbound sales call centre
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great interpersonal skills

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JOB REQUIREMENTS & OTHER ATTRIBUTES:

• PSIRA registered (Grade C) advantageous 
• Proven ability to work under pressure and show attention to detail

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 or equivalent qualification
• Minimum 1 years experience as a Wireman
• Practical electrical/electronic knowledge advantageous

MAIN PURPOSE OF JOB:  

• To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.

DUTIES

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

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Minimum Requirements:

• Clear criminal record
• PSIRA accredited at least with Grade C
• C1/EC/ EC1 Valid Drivers License (compulsory)
• Completed firearm training in handgun
• Valid SAPS firearm competency certificate
• CIT certificate
• At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
• Excellent communication skills
• Must be willing to travel extensively across the Western Cape

Job Specification:

• Full responsibility and accountability for collecting and delivering clients’ money
• Receiving, sorting and distributing consignments
• Report all delays to the Operations Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventative action towards any suspicious activity

Other Personality Attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel extensively
• Alertness
• Energetic, injury free and good health

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Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash in Transit (CIT) Certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Valid drivers license - code C1 (minimum) and a valid PDP
• At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
• Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Full responsibility and accountability for collecting and delivering clients’ money
• Report all delays to the Operations Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventive action towards any suspicious activity
• Conduct vehicle audit and complete checklist
• Drive vehicle responsibly and complete documentation of accidents/ incidents

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Minimum Requirements:

• Matric Certificate or equivalent
• Grade A PSIRA registration and accreditation
• Clear criminal record
• Preferably a formal banking qualification or course with reference to cash processing Computer literacy within MS Office software
• Own transport (must have own transport and a valid unendorsed driving license)

Performance Areas: (Not totally inclusive):

• The primary duty of a Regional Cash Processing Operations Managers is to optimize the resources (staff and equipment) at his / her disposal to achieve the company's goals, to minimize exposure and maximize returns.
• He / she is responsible for the management and maintenance of the income and expenditure of their region, within the guidelines of the pre-determined budgets and be able to explain any variances.
• The appointment of new staff. training and retraining of new and existing staff and the retention and development of staff in his / her region.
• Planning assigning and directing daily, weekly, monthly and annual duties and supervising all those activities to ensure that the staff and the business grows and develops.
• The regional manager has to oversee middle and junior management in his / her region and ensure that all managerial functions are being fulfilled and performed effectively and efficiently within the boundaries of the company's disciplinary code.
• The regional manager must guide, motivate and mentor the entire workforce in his region and ensure that they work towards a common goal.
• Maintain good relations between Fidelity Cash Solutions and our internal and external clients with regards to cash processing services rendered.
• Liaising daily with management on various operational issues and financial issues.
• Ensuring that all HR and payroll related queries are dealt with promptly. Managing disciplinary process.
• Submitting relevant weekly, monthly and general reports to management and/the clients. Investigating incidents and reporting on such.

Skills required:

• Exceptional managerial and organisational skills.
• Excellent written and verbal skills, at all levels.
• Ability to work long hours, with strict deadlines and in high risk, pressurized situations.
• Very flexible.
• Ability to direct employees, delegate work based on individual's skills and qualifications.
• A regional manager must also have good computer skills and must have sound knowledge of the different product types processed within Fidelity Cash Solutions (FCS) division. Strong sense of time management and good prioritization skills / abilities.
• Immense knowledge about the greater financial sector in which they operate.
• Up to date with all the policies, procedures and regulatory requirements of the industry.
• Excellent interpersonal and communication skills, at all levels.
• Ability to motivate and a strong team player.
• Be able to promote co-ordination / co-operation with internal and external stake holders.
• Strong decision making ability.
• Well versed with all the relevant IT related packages used in the industry.

Other personality attributes:

• Must be highly motivated, proactive and enthusiastic.
• Ability to follow instructions.
• Well presented.

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Minimum Requirements:

• Grade 12 or equivalent
• Recognised tertiary qualification and formal in Project Management will be an added advantage
• Minimum 3 years’ experience working in a technical environment
• Proficiency in MS Word, especially Excel, is essential
• Strong interpersonal and communication skills.
• Ability to liaise professionally with clients and personnel at all levels.
• Ability to work under pressure to meet strict deadlines.

 Key Performance Areas: (not totally inclusive)

 Project Coordination

•  Support the Project Manager and the Research and Development Team: Assist in all administration functions and processes during the planning, execution, and closing of projects.
• Schedule Management: Organise and maintain project schedules, ensuring timely completion of tasks.
• Communication: Act as a liaison between the R&D Team, stakeholders, and other departments to ensure clear communication and alignment on project goals.
• Meeting Coordination: Arrange and coordinate meetings, prepare agendas, and document meeting minutes.

 Documentation and Reporting

 Documentation Management: Maintain project documentation

• Progress Reporting: Assist in preparing regular status reports for stakeholders, highlighting key milestones, risks, and issues.
• Record Keeping: Ensure that all project records are up-to-date, accurate, and stored appropriately.

 Quality Assurance and Compliance

 Quality Control: Support the implementation of quality control processes, ensuring that project deliverables meet the required standards.

• Compliance Monitoring: Assist in ensuring that projects adhere to internal policies, industry regulations, and safety standards.

 Support for Research and Development Activities

•  Data Management: Assist in managing and organizing data collected from research and testing activities.
• Technical Support: Provide administrative support for technical documentation, testing and research procedures
• Coordination for the Research and Development Team: Facilitate communication and coordination between the Research and Development team and other stakeholders.

 R&D Testing and related duties

•  Assembly and testing of prototypes
• Product functional testing
• Product software testing and signoff
• Manage the testing lab and tools
• Stock management in the lab
• Product support to technicians
• Perform modifications on products
• Responsibility for the Testing Cash

 Continuous Improvement

•  Process Improvement: Identify areas for process improvement within the project administration function and suggest or implement changes.
• Feedback Collection: Gather feedback from project stakeholders to improve project management practices.

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Minimum Requirements:

• Matric (Grade 12)
• Must be able to function in a stressful environment with daily challenges
• Excellent people management skills
• Excellent time management skills
• Excellent Excel and Word skills
• Excellent client relationship skills
• Cash center processing experience
• Stock and consumable experience
• Investigations experience
• ISA Platform experience
• Must be able to deal on a professional level with clients

Key Performance Areas: (not totally inclusive):

• Processing of client`s funds – ATM, retail - manual and device experience
• Queries relating to treasury and teller differences
• Feedback to clients and support department
• Treasury balancing
• Float checks
• Management of staff members
• Accepting overall responsibility for the centre and its performance
• Time and attendance (Payroll) knowledge of BPSI
• Daily stock submissions
• Monthly stock orders
• Daily operational meetings
• Management of Queries
• Processing platforms
• Daily Operations of a Cash Centre

Other personality attributes:

• Must be able to multi-task
• Must be willing to accept responsibility and accountability for all queries
• A hands on person with exceptional time management skills
• Must be able to address and resolve any staff challenges which may arise.

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Minimum Requirements:

• Grade 12, Matric certificate or equivalent.
• Fluent in English and Afrikaans.
• Computer literate (Microsoft Office Outlook, Word, and advanced Excel)
• Management/Supervisor experience
• Admin/Finance experience

Key Performance Areas:

• Day-to-Day management of settlement department and settlement staff
• Train and develop settlement staff
• Design and implement internal controls
• Participate in settlement system improvements
• Project management on settlement system changes
• Document changes to settlement department SOPs
• Testing of changes/ enhancements to the settlement systems
• Forecasting and funding of bank accounts
• Timeous and accurate settlement of client device and cash processing deposits
• Timeous and accurate settlement of internal settlements
• Internal reporting – Daily/ Monthly
• External reporting (to clients) – Daily/ Monthly
• Compilation of daily and monthly settlement related reconciliations
• Review daily settlement reconciliation
• Client settlement query management
• Escalate unresolved settlement queries according to company risk management SOPs
• Enforce company risk management SOPs
• Recovery of deposits incorrectly settled to clients
• Handing unsuccessful recoveries over for legal collections
• Proactive internal stakeholder management to improve customer experience

Other personality attributes:

• Assertiveness
• Strong analytical skills
• Accuracy and attention to detail
• Excellent problem-solving skills
• Must be able to work under pressure

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Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash in Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• At least 2 years’ experience in security industry or similar role (Advantages at FSG)
• Valid driver’s license is an advantage
• Able to work under pressure
• Physically fit 

Job Specification:

• Full responsibility for collecting and delivering clients’ money
• Receiving, sorting and distributing consignments
• Report all delays to the Operations Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventative action towards any suspicious activity

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel
• Alertness
• Energetic, injury free and in good health

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Minimum Requirements:

• Matric (Grade 12)
• Must be able to function in a stressful environment with daily challenges
• Excellent people management skills
• Excellent time management skills
• Excellent Excel and Word skills
• Excellent client relationship skills
• Cash center processing experience
• Stock and consumable experience
• Investigations experience
• ISA Platform experience
• Must be able to deal on a professional level with clients

Key Performance Areas: (not totally inclusive):

• Processing of client`s funds – ATM, retail - manual and device experience
• Queries relating to treasury and teller differences
• Feedback to clients and support department
• Treasury balancing
• Float checks
• Management of staff members
• Accepting overall responsibility for the centre and its performance
• Time and attendance (Payroll) knowledge of BPSI
• Daily stock submissions
• Monthly stock orders
• Daily operational meetings
• Management of Queries
• Processing platforms
• Daily Operations of a Cash Centre

Other personality attributes:

• Must be able to multi-task
• Must be willing to accept responsibility and accountability for all queries
• A hands on person with exceptional time management skills
• Must be able to address and resolve any staff challenges which may arise.

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REPORTING TO: CREDIT MANAGER

• The main purpose of the position is to make sure that the debtors’ collections are done timeously.

Minimum Requirements:

• Matric Certificate and preferably a recognised Credit Control qualification.
• At least 4 - 6 years’ experience and full knowledge in Credit Control and reconciliation is essential.
• Sound working knowledge of the SAP system.
• Proficiency in MS Word, Power point and especially Excel is essential
• Must be fluent in English and Afrikaans
• Must have own reliable transport.
• Clear Criminal Record.

 Key Performance Areas: (not totally inclusive)

• To render assistance to Group Credit Manager.
• To assist in achieving applicable group DSO target.
• To assist in reduction of outstanding money in 60/90/120/150 days.
• To ensure that client files are kept up to date by the Credit Controllers.
• To be responsible for supervision Staff and Department when Credit Manager is not available.
• To provide cash flow forecast on a weekly or daily basis.
• To ensure that all Debtors Reports are handed in on or before the stipulated deadline.
• To do Bad Debt Provisions monthly.
• To combine the 451 Splits (Credit Note Provisions) monthly.
• To maintain an instruction file (for instructions given by Group Credit Manager).
• To submit a list of non-payers every Thursday on a weekly basis to Group Credit Manager for weekly bulk SMS to be sent out.
• To assists with SAP projects.
• To assist with the organisation of the Annual Debtors Competition.
• To ensure that the correct Limits of Authority is maintained and followed within the Credit Control Department.
• To ensure that Policies and Procedures are followed and maintained by all persons concerned.
• To attend all inter-company and inter-departmental credit meetings when Group Credit Manager is not available.
• To review Debtor’s recons on request and on problem clients.
• To ensure that all old clients fill in a Credit Application.
• To ensure that all new clients fill in a Credit Application.
• To ensure that all Credit Applications are completed and returned by end of the Financial Year.
• To assist with preparations for Financial Year End.
• To ensure that the monthly attorney accounts are reconciled and made available for Group Credit Manager to authorize for payment to be made to the relevant attorneys.
• To assist in preparation of monthly Board Pack.
• To assist with any other general requirements or requests by the Group Credit Manager.

Skills required:

• Management Experience
• Must be able to work with minimum supervision
• Staff Motivation & Team Player
• Accounting background
• Computer Literacy
• SAP, Excel & Word

Other personality attributes:

• Numerical accuracy
• High methodical working methods are required.
• Strong interpersonal and communication skills.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure
• Ability to meet strict deadlines
• Organizational skills
• Administration skills

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Job requirements: 

Qualifications and expertise required:

• Grade 12/Matric
• A Financial Diploma/Degree will be advantageous.
• 2 to 3 years Administrative | Financial experience
• Driver’s License with proven driving experience
• MS Office | Computer literacy
• SAP PtP experience
• Should reside in the Secunda area/Willing to relocate at own cost.

Job specific experience required:

Maintain an accurate Master compliance file (service provider personnel).

• Updating and distribution of control documents
• Recording of deviations to approved deployment | matrix
• Taking notes / minutes of meetings / compiling the necessary documentation
• Effective handling and managing of enquiries
• Effective office administration
• Liaison with other business units and service providers
• Provide admin support to Security department
• Document handling and management, including the typing of documents
• Handling of sensitive / confidential information
• Always promote positive image of company
• Maintain effective follow up system
• Administer and maintain records management

 Functional competencies:

• Excellent communication skills
• Prioritising and control of workload
• Must be able to communicate, liaise and work with all levels, internally and externally
• Network with the rest of the team and other stakeholders
• Develop and maintain effective relationships (internally and externally)
• Maintain a good follow-up and office administrative system
• Must be able to work under pressure and meet deadlines
• Detail orientation / Accuracy and attention to detail
• Problem solving skills
• Proficient written and verbal communication in English
• Effective time and office management
• Sound administrative skills
• Aptitude for working with customers

Person attributes

Competencies (skills, knowledge and characteristics).

• Sense of urgency and able to work under pressure
• Assertiveness / Decisiveness
• Creativity
• Resilience
• Enthusiasm
• Cooperativeness
• Self-discipline
• Team Player
• Self-Starter
• Ability to work independently
• Professionalism
• Strong customer centric orientation
• Time management skills
• High ethical standards and Integrity
• Advanced administrative skills
• Effective report and record keeping
• Good verbal and written communication skills
• The ability to work under pressure
• Commitment and ownership
• Proven track record of high performance
• Telephone and e-mail etiquette
• Proactive and flexible

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Duties & Responsibilities

• Serve as the primary point of contact for business intelligence (BI) and data warehousing (DW) design, development, and maintenance
• Work with business and IT stakeholders to understand reporting and data analysis requirements, and convert them into technical specifications
• Design, develop, test, and deploy ETL processes to load data from multiple disparate sources into a centralized data warehouse
• Design and implement dimensional data models (star schema, snowflake schema, etc.), OLAP cubes, and other data marts as needed
• Write SQL queries, stored procedures, and functions to support data extraction, transformation, and loading (ETL), reporting, and data analysis
• Develop custom reports and dashboards using BI tools such as Tableau, Power BI, QlikView, or similar
• Perform root cause analysis of data issues, and take corrective action to resolve them
• Monitor and optimize ETL processes and database performance, making recommendations for improvements where necessary
• Keep abreast of new BI/DW technologies and make recommendations for adoption where relevant
• Train and mentor team members on BI/DW concepts and best practices
• Assist in the creation of project plans, timelines, and budgets
• Adhere to all company policies and procedures

Required Skills and Qualifications

• Bachelor’s degree in computer science, information systems, or related field
• 5+ years professional experience as a business intelligence developer or data analyst
• Experience with Big data technologies including data science, data modelling, data auditing, data governance, data storage, data mining, data analytics and data security
• Expertise with SQL, relational databases (e.g. Oracle, MySQL, MS SQL Server), OLAP cubes, Microsoft Fabric, Synapse, OneLake,
• Experience developing ETL processes
• Proficiency in BI tools such as QlikView, Qlik Sense, PowerBI, Tableau etc.
• Solid understanding of data warehousing concepts and methodologies, predictive analytics, machine learning and data visualisation

Preferred Skills and Qualifications

• Certification in BI tools such as QlikView, Qlik Sense, PowerBI, Tableau etc
• Experience with Big Data technologies
• Experience with Java, Python or R