Openings at Barloworld Equipment

Key Outputs

• Meet month-to-month sales targets in New, Used and Rental
• Sustain and grow machine sales and rental hours within allocated territories/ customer base
• Effective territory management
• Accurately and efficiently deal with sales administrative tasks
• Effective self-management and performance ownership
• Manage all aspects of sales process
• Good customer relationship skills,
• Business planning and development skills and knowledge
• Strong communication and presentation skills
• Sound technical knowledge of CAT equipment and industry, CAT product line including accessories
• Knowledge of CRM Tools
• Knowledge of MS office
• B. Tech Sales/Marketing Diploma or equivalent
• Communication and facilitation skills
• Financial acumen

Qualification, Experience and Competencies

• Good customer relationship skills,
• Business planning and development skills and knowledge
• Strong communication and presentation skills
• Sound technical knowledge of CAT equipment and industry, CAT product line including accessories
• Knowledge of CRM Tools
• Knowledge of MS office
• B. Tech Sales/Marketing Diploma or equivalent
• Communication and facilitation skills
• Financial acumen
• Experience in a Technical Sales Role

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Key Outputs

• Perform planned services and maintenance on Earthmoving Equipment and components to supplier standards and customer requirements
• Quickly and efficiently diagnose machine systems and carry out repairs, services and maintenance on Earthmoving Equipment on customer sites or at BWE site.
• Compile accurate customer machine analysis and reports including Machine Inspection Reports (MIR’s) and Technical Analysis Reports (TA’s)
• Maintain professional image when representing BWE
• Ensure safe work practice
• Control Contamination
• Control own admin (labour booking, service reports, part returns, expenses etc.)
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained

Qualification, Experience and Competencies

• Grade 12
• Driver licence – Code B
• 3 Years Relevant mechanical experience
• Sound interpersonal and communication skills;
• Basic trouble shooting and problem solving skills;
• Presentation Skills;
• Technical report writing;
• Basic business and financial understanding;
• Some Computer Literacy (SIS, STW & ET) knowledge;
• Trouble shooting and problem solving skills;
• Applicable product knowledge in PM, Components and Machine Systems;

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Key Output

• To lead and manage the team conducting a specific parts process, while meeting departmental objectives and delivering on all customer parts needs and expectations.
• Deliver customer service according to position relevant KPI's (as per Balanced Scorecard, SLA's, MARC site or EMP contractual terms or CSA's) while meeting departmental financial targets.
• Lead and manage a parts process team using "Great People Management" principles, while following the BWE Leadership philosophy and demonstrating value driven leadership.
• Ensure the parts team works according to policies, principles and procedures of the parts department

Qualification, Experience and Competencies

• Grade 12 and a tertiary qualification would be an added advantage.
• Business development skills and knowledge.
• Track record leading people in a team-based/participative environment.
• Experience in managing a parts operation advantageous.
• Sound parts business acumen.
• Inventory Control.
• Warehouse experience.
• Parts Sales.
• Participative Leadership.
• Parts Management. Business Financials.
• MS Office Applications. Attention to Detail.
• Rule Orientation. Organizational Awareness.
• Communication. Analytical Ability.
• Teamwork. Product and System Knowledge.
• Customer Service Orientation.
• Networking / Liaison.
• 5+ Years’ experience in a supervisory role

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Key Outputs

• Generate parts and service turnover
• Manage the Customer Service Representatives
• General administration and management of the department
• Achievement of a team environment that enables maximum productivity and profitability
• Effective self-management and performance ownership
• Build and maintain effective relationships with customers, colleagues and principals through effective communication and follow-through
• Drive achievement of regional financial targets through the Balanced Scorecards
• Identify the organisation’s strengths and weaknesses in terms of component rebuilds
• Respond to opportunities and threats in the CRC market environment
• Ensure strategies lead to a continual growth in the component business
• Develop and implement pricing strategy for component rebuilds
• Develop the marketing competencies for components in the operations
• Understand competitive status and develop counter strategies
• Carry out regular marketing audits to monitor sales performance of components
• Constantly revise the CRC business plan in terms of market conditions; analyse and report on CRC business performance
• Special pricing on parts, marketing strategies and after sales incentive schemes negotiated with Caterpillar
• Manage the fleet effectively
• To run the after sales department and ensure adherence to good customer service protocol, and generate turnover,
• Leading the service operational team in a branch, giving stakeholders a targeted return on investment.
• Development and marketing of component rebuild products and solutions to all internal and external customers.
• To provide solutions for all Caterpillar equipment customers and to increase parts and service sales.
• To drive profitable parts and service growth within the organization by realizing targeted returns for all key stakeholders, providing all EMP and non EMP customers with the lowest total owning and operating costs over the life of the machine.

Qualification, Experience and Competencies

• Qualified Artisan or Applicable Engineering Diploma / Degree.
• B. Engineering degree or B. Tech diploma. Must be a Caterpillar-certified earth-moving technician.
• Minimum 5-7 years of which Minimum 3 years management experience in the customer interface.
• Good communication (written, verbal and presentation) and negotiation skills.
• Ability to work independently, under pressure and meet deadlines.
• Willing to travel as and when required
• Show initiative by thinking creatively.
• Computer literacy (including relevant SAP & CRM exposure).
• Good knowledge of Caterpillar components and relevant industry.
• Business development skills and knowledge.
• Strong technical background in equipment management.
• Financial management skills.
• Strategic management ability.
• Track record in leading / managing people in a team-based and participative environment.
• Exposure to business planning / budgeting processes and strategic planning processes.
• Good Customer relations.

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Key Outputs

• Maintain harmonious customer relations internal and external customers.
• Encouraging productivity and profitability for the team by providing support for rental controllers through achievement of their skills development plan
• Ensure accuracy of the input on all the elements of the business to ensure correct value is invoiced to the customers.
• To ensure that the fleet is deployed fairly throughout of the country and to facilitate the moves.
• Direct supervision of Hiredesk personnel relating to Individual development plan, items of discipline or technical aspects of their work.

Qualification, Experience and Competencies

• Grade12
• Minimum 3 years industry administrative related experience
• Good working knowledge of all products
• Sales and Customer Service experience is essential along with good people skills

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Key Outputs

• All site administration duties for Mogalakwena site’
• Assist line manager with relevant queries.
• Capturing of time sheets on a daily basis and submit job cards to the mine.
• Verify archives and follow up on SAP/CRM/AMT/ARIBA end to end process.
• Perform related administrative tasks and process steps including record keeping, filing and data capturing.
• Effectively manage accounts.
• Effectively self-management and performance ownership.
• Open, control and close jobs.
• Create core credits; Create quote; Submit to the mine for orders.
• Create billing request; Create PR; Create Purchase orders; send invoices for GRV’s
• Invoice jobs; Create service entries; order parts; order components.
• Book labour & weekly reconcile with the mine overtime.
• Accurate recordkeeping of LDV and booking of vehicles for service and repairs.
• Master data accuracy.

Qualification, Experience and Competencies

• Grade 12
• Administrative experience – minimum 1 year
• An understanding of relevant processes & KPI’s will be an advantage
• A technical background will be an advantage
• Computer Literate – MS Office
• Driver’s license – Code B

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Key Outputs

• Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts.
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions
• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
• Responsible for Marketing after sales products and services,
• Liaison Between Barloworld and Customer accounts, Business Planning and / Budgeting Planning
• Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
• Compile and submit parts forecasting, Promote part sales through service,
• Discuss machine and undercarriage inspection reports regularly with customers
• Responsible for selling Caterpillar marketing initiatives, Parts quotations followed up and converted into sales
• Achievement of Targeted Budget and Effective Expenses Management
• Achievement of Operations and customer monthly KPI’s

Qualification, Experience and Competencies

• Matric
• B. Tech Sales/Marketing Diploma or Certificate
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);
• 5 years Caterpillar experience as an artisan
• Workplace Competencies Business development skills and knowledge
• Sound business communication skills (Managerial and technical report writing critical in role)
• Sound technical knowledge of product brand, Sound business communication skills
• Basic financial management skills, PC and Microsoft Office knowledge
• Behavioural Competencies: Relations skills
• Problem solving, Analysis, Attention to detail, Listening, Influencing and Negotiation

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Key Outputs

• Quickly and efficiently, diagnose machine systems and carry out repairs, services and maintenance on Earthmoving Equipment on customer sites or at BWE site.
• Compile accurate customer machine analysis and reports including Machine Inspection Reports (MIR’s) and Technical Analysis Reports (TA’s)
• Maintain professional image when representing BWE
• Ensure safe work practice
• Control Contamination
• Control own admin (labour booking, service reports, part returns, expenses etc.
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained

Qualification, Experience and Competencies

• Matric or Equivalent
• Qualified in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) NQF 3
• Atleast 2 year experience after qualifying
• Machine specific technical knowledge and skills
• Sound interpersonal and communication skills
• Basic technical report writing
• Basic business and financial understanding
• Some Computer Literacy (SIS, STW & ET) knowledge
• Basic trouble shooting and problem solving skills
• Applicable product knowledge
• Driver’s licence – Code B
• Understanding of supplier warranty systems, policies & procedures

go to method of application »

Key Outputs

• Quickly and efficiently, diagnose machine systems and carry out repairs, services and maintenance on Earthmoving Equipment on Customer sites or at BWE site.
• Compile accurate customer machine analysis and reports including Machine Inspection reports (MIR’s) and Technical Analysis Reports (TA’s).
• Maintain professional image when representing BWE.
• Ensure safe work practice.
• Control Contamination.
• Control own admin (labour booking, service reports, parts returns, expenses etc.).
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained.
• Assist artisan with planned services and maintenance on earthmoving equipment and components to supplier standards and customer requirements.
• Operator license to be able to operate supporting equipment.

Qualification, Experience and Competencies

• Grade 12
• Driver’s License – Code 8, able to meet Anglo criteria for driving in pit area (Pass Dover Test).
• Medical fit, able to meet Anglo criteria for working on heights.
• 3 years relevant mechanical / mining experience.
• Sound interpersonal and communication skills.
• Basic troubleshooting and problem solving.
• Some Computer Literacy knowledge.
• Applicable Product Knowledge in PM, Components and Machine systems.

go to method of application »

Key Outputs

• Achieve parts sales key performance indicators:
• OTIF (on time in full) orders
• Ensure customer details are captured accurately when opening a new account
• Grow and promote over the counter sales by promptly providing quotations and a quality customer service
• Ensure quote conversions and report on lost sales
• Accurately interpret and identify customer parts requirements and propose best availability options − Promote complimentary products
• Accountable to manage open sales orders to customers and deliver in shortest possible time period
• Accurately reflect the date and time when customers require parts (required by date)
• Ensure correct information on all orders
• Ensure accurate and timely feedback to customers on order status
• Execute the business continuity process as and when instructed
• Provide an after-hour service as and when required
• Comply with all safety and security rules and policies
• For new customers, request creation of new account and ensure compliance to CES policy requirements
• Capture customer order requirements to produce a quotation
• Apply appropriate systems (SIS, TMI, SIMSi, OTV, etc) if part numbers are not available
• Determine availability of parts from JDC and overseas parts supply chain to provide accurate information to customers and correctly reflect OTIF date upon conversion of quote. Log CID tickets with CAT to improve leadtime to customers
• Assess various options by consulting SIS, alternative locations, to provide parts to customer within required time frame
• Select appropriate order reason to order parts from supplier considering cut off times, order priorities and additional charges
• Action workflow messages immediately upon receipt; reorder parts if required and inform customers accordingly
• Run report to follow up on back orders, open sales orders and open quotes
• Close open quotes with valid reasons for marketing analysis
• Inform pricing and master data teams on any incorrect data
• Assess credit returns from customers and process accordingly (refer to manager if required and apply restocking fees where applicable
• Escalate supply problems from supplier to parts manager

Qualification, Experience and Competencies

• Grade 12/ Matric
• Valid Drivers License – Code B
• Microsoft Office – Excel, Word, Power Point, Outlook
• SAP SD/MM, Excellent Excel knowledge - advantageous
• Basic Business and Financial Acumen
• Good Business Communication and interpersonal Skills
• Relationship building skills, Customer orientation, Technical Ability
• Attention to detail, Persuasive, Resilience
• Ability to sell value to customers providing them with suitable options