Latest Job Vacancies at Discovery Limited

Key Purpose

The Discovery People team is accountable for equipping decision makers with data-driven insights to make the best decisions about people — individuals and teams. We are looking for a key player who shares our passion for maximising the performance and potential of great people, who brings proven talent and performance management skills.

The role will be accountable to into best-in-class talent management practices.

Areas of responsibility may include but are not limited to

• Talent management – post onboarding, talent reviews, development and promotion
• Support the centre of expertise with design and development of Group wide talent standards, frameworks and policies
• Partner with business units in designing, measuring and executing appropriate talent management solutions ensuring excellent customer and candidate experience
• Conduct research and keep abreast of best practices to ensure relevant talent management practices in Discovery
• Consult with business, provide thought leadership, guidance and learning support on talent management topics e.g., performance management/continuous performance engagement, career and succession management, talent reviews, talent development, retention etc.
• Ensure that talent deliverables are executed in an efficient and professional manner, including the Group's promotion process
• Support the Business Units with expertise, guidance and learning where needed on the relevant enabling technology platforms for Talent Management

Key Competency Areas:

• Values Driven:
  • Committed to integrity and ethics in business
  • Behaves consistently with Discovery Values
• Optimistic:
  • Motivated by a positive future
  • Energized by challenges
• Learns on the Fly:
  • Embraces the unfamiliar
  • Experiments to find solutions
• Resilient:
  • Recovers quickly from setbacks
  • Grows from negative experiences
• Instils trust:
  • Follows through on commitments
• People Savvy:
  • High EQ with low ego
  • Works well with internal and external stakeholders
• Drives Results:
  • Energizes self and others to achieve
  • Consistently exceeds goals
• Problem Solver:
  • Looks beyond the obvious
  • Finds sustainable solutions

Personal Attributes and Skills

Role Model: Acts with integrity, impartiality and independence, balancing personal, organisation and legal parameters

• A record of adding value to work outcomes through distinctive expertise capability, insights, innovation and an orientation toward continuous improvement
• Very high detail orientation and unwavering tendency toward thoroughness and rigour
• Proactive in giving and receiving feedback, including facility toward open debate and data-driven advocacy that is direct, constructive, compassionate, and results in better people and business outcomes
• Must have the ability to pivot between widely divergent tasks and subject matter on short notice, rapidly adapt to varied audiences: and continually evolving business needs
• Solid business acumen
• Have a passion for talent development, driving performance and analytics
• Have the knowledge, style and gravitas to work well with and influence HR practitioners and senior leaders across the business to support achievement of talent management objectives

Education and Experience

• Relevant 3 year degree and / or post graduate qualification
• Proven experience of delivering work streams or projects along the talent management value chain in a consulting or corporate environment
• 5 to 8 years’ experience in Talent Management

go to method of application »

Key Purpose

The Information Governance Officer (IGO) supports the Group Chief Information Security Officer through the Deputy CISO, with all IT governance and control related functions.  Responsible for ensuring that the appropriate policies, procedures, standards, RACI charts and practices for conformance with the respective governance frameworks and mandatory legislation and regulations, are in place as defined.

Work closely with information technology, privacy and security personnel to establish and conduct oversight on approach to the use of information and associated technologies.

Areas of responsibility may include but not limited

• Establish and assist in the development of appropriate policies, procedures and practices in relation to IT, Privacy and Security governance and planning functions;
• Ensure and monitor the effective implementation of and drive awareness for policies, procedures and standards;
• Manage day-to-day activities - maintaining policies, standards, procedures, training and communication regarding Information Governance;
• In conjunction with Group Legal and Group Compliance, assist in the identification of applicable laws and regulations and assist with the implementation of actions to ensure compliance;
• Exhibit knowledge of governance, legal, compliance and auditing frameworks and apply that in reviewing the quality of existing and new documentation;
• Recognise and identify potential areas where existing policies, standards and procedures require change;
• Support additional internal and external compliance activities as part of the Information Governance and Security department;
• Support key stakeholders and management with governance planning, reporting, advice

Personal Attributes and Skills

• Strong negotiation skills
• Excellent knowledge of Risk, Legal and technology environments
• The ability to articulate security in non-technical business impact terms
• Excellent written and oral presentation skills, ability to lead discussions
• Business Writing Skills, Presentation and Facilitation Skills
• Customer Service Orientation, Result Orientation, Negotiation skills
• Personal organisation and time management skills
• Professional Communication (written, verbal/presenting and listening)
• Interpersonal skills - Ability to build relationships with people from all different backgrounds and at different job levels

Qualifications & Experience

• Basic IT qualifications (A+, N+ or equivalent)
• proven experience
• Documentation and business writing skill
• Risk-related industry-standard qualifications such as CISA, CISM or CGEIT would be a strong recommendation.
• IT related Diploma / Degree
• NIST, COBIT, ISO2700X, and ITIL
• CRISC, CGEIT (understanding of or experience in)
• 5+ Years experience in information technology
• Working knowledge of and/or experience with Risk and compliance
• Working knowledge of applicable industry standards, legislations, etc
• Experience in compliance frameworks for Information Security, Compliance & IT Governance Standards: ISO27001, PCI-DSS, COBIT, King III/IV, NIST
• Strong risk assessment/audit capabilities with hands on experience in many technologies and platforms across a broad range of industries.

go to method of application »

Key Purpose 

• Dealing with all queries related to Chronics and HIV. 

Areas of responsibility may include but not limited to: 

• Taking calls and dealing with Discovery queries; 
• Dealing with queries from franchises, brokers & the public; 
• Dealing with all queries related to Chronics and HIV 
• Dealing with all queries through to resolution; 
• Admin functions;  
• Policy changes to the product; 
• Working on Discovery Systems; 
• Assisting with escalated queries from brokers and franchises.

Personal Attributes and Skills 

• Self- motivated and pro-active; 
• Team player; 
• Assertiveness and can easily adapt to change; 
• Able to prioritize and work under pressure;  
• Very organized, positive, and service orientated;  
• Professional at all times;  
• Attention to detail; 
• Empathetic; 
• Sensitive

Education and Experience 

Essential:  

• Minimum 50% English, Maths / Maths Literacy or Accounting
• Excellent verbal and written communication skills;  
• Excellent administration skills;  
• MS Office and PC literate;  
• Contact centre consultant skill

go to method of application »

Key Purpose

The purpose of this role is to provide expert Employee Benefits advice to employers directly and through partnerships with non-specialist advisers. Ensure that employers and advisers receive high quality EB Consulting service from Discovery Corporate and Employee Benefits. Grow and enhance adviser support for DEBAM and assist advisers / sales team in securing clients for Discovery and DEBAM.

Areas of responsibility may include but not limited to

• Work closely with the Discovery Employee Benefits Accounts Manager in the execution of duties for DEBAM
• Formulate and implement benefit advice for each employer client at renewal or when prompted by changes or events
• Ensure that new clients are correctly understood and installed with appropriate structures and processes, including ensuring correct requirements given in to the special rules process
• Facilitate and deliver member presentations
• Coordinate and facilitate all MANCO meetings
• Provide renewal advice on benefits structures and admin report outputs as input to MANCO meetings
• Provide secretarial functions for MANCO meetings
• Build and maintain relationships with advisers and employers
• Drive digital adoption by advisers, employers and members
• Meet regularly with Business Consultants to ensure working processes are effective and to monitor sales opportunities requiring early intervention
• Meet regularly with Service Consultants to ensure operations processes are well understood and working effectively and to monitor employer satisfaction

Personal Attributes and Skills

• Resilience
• Presenting and Communicating Information
• Building relationships
• Working with people
• Results driven
• Decision making skills
• Analysing
• Persuading and Influencing
• Writing and Reporting
• Planning & Organising
• Organisational awareness
• Adhering to Principles and Values
• Delivering Results and Meeting Customer Expectations

Education and Experience

• Matric and minimum NQF level 5 qualification. Regulatory REP examinations i.e. completed. RE5.
• Minimum of 10 years’ experience in employee benefits consulting (retirement funds, specifically umbrella funds and group risk benefits)
• A full Understanding of umbrella funds and standalone retirement funds, specifically able to convert from stand alone to Umbrella fund
• A full understanding of the Pension Funds Act and Long-Term Insurance Act
• Advanced proficiency in MS Word, MS Excel, MS PowerPoint

go to method of application »

Key purpose

We are seeking a Learning and Development Consultant to join the Discovery Institute of Training. This role involves developing high-quality, vitality specific training solutions and materials for our international insurance partners. The role will regular engagement with internal and international stakeholders, including staff, management, and executives, to identify and address their learning and development (L&D) needs. The successful candidate will continuously evaluate the effectiveness of training intiatives and monitor return on investment (ROI).

 All work must be done accurately, comprehensively, and in line with set quality standards.

• Consult with internal and international stakeholders to identify learning and development needs: Consult with various stakeholders including management and executive level stakeholders and conduct in-depth analysis of the learning and development needs. Perform the design, development, implementation, and evaluation of all learning solutions following the 6Ds methodology.

Note: International travel will be required from time to time.

• Design and develop training solutions, material, and assessments: The creation of learning solutions and material for international insurance companies who have partnered with and integrated their products with Vitality. These initiatives could include in-person and virtual training workshops, induction programmes, and storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics, and animations. Upskill and sign-off of insurance company trainers (TTT) to deliver training solutions will be required.
• Review and maintain material, identify areas for improvement, and make necessary updates to ensure effectiveness and relevance.
• Use data and feedback to continuously improve the effectiveness of learning solutions.
• Keep up to date with industry trends, best practices, and emerging technologies, ensuring that the learning solutions remain innovative and relevant.

Competencies

• Creative and innovative
• Comfortable with the use of generative AI tools
• Excellent command of the English language
• Demonstrate strong instructional writing skills
• Negotiation skills
• Attention to detail
• Excellent project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Relationship building skills

Experience

The following qualifications and experience are required:

• At least five years of Learning and Development Consultant /Instructional Design experience - essential.
• ODETDP qualification - essential
• Knowledge and experience working in the financial services industry - advantageous
• Knowledge of the Discovery Vitality product - advantageous
• Business-related degree - advantageous

go to method of application »

Key Purpose

The Application Support Analyst will support Vitality Group’s systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment.

Areas of responsibility may include but not limited to

• 2nd and 3rd line troubleshooting, application of work arounds and service restoration using available tools, knowledge base and Standard Operating Procedures
• Investigate, debug and troubleshoot code in order to resolve problems and defects.
• Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified Service Level Agreements/Operational Level Agreements
• Assist with communication, creation, maintenance, scheduling and distribution of reports
• Ensure all incidents logged meet the minimum entry criteria to enable efficient debugging
• Application and verification of known solutions or Standard Operating Procedures to Incidents and Service Requests (e.g. assisting with the restarting of services on request, data fixes, ad-hoc data extracts and query executions, etc.)
• Proactive ticket status updates and escalation/follow ups where applicable
• Verify resolution with end-users and resolve assigned Incidents and Service Requests
• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) in order to provide input for continuous improvement initiatives regarding ticket trends and opportunities for improvement of processes and procedures
• Record and classify received alerts and events and initiate an immediate effort in order to restore a failed IT Service as quickly as possible as per severity classification and associated Service Level Agreements
• Analysis of logs in the error queue and initiating resolution with the respective resolver group
• Evaluation and escalation of Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Team Leader/Manager according to the agreed priority and severity of the incident
• Collaborate with other VG work streams to troubleshoot and restore services in the event of outages
• Escalate risks and issues to management timeously depending on severity and impact
• Create and submit knowledge articles
• Provide knowledge transfer and upskilling of direct subordinates, peers and junior analysts
• Available for on-call and emergency response rotation as needed
• Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence
• Review records produced by Junior team members and provide recommendations for improvement and enhance processes where applicable.
• Participate in various cross-functional forums and work streams to contribute to the improvement and implementation of policies, frameworks and standards.

Personal Attributes and Skills

• Communicates effectively
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience

Education:

• BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification
• Formal Java Qualification (Advantageous)

Experience:

• More than 3 years’ experience in an Application Service Desk and Development Role
• Customer support experience (Advantageous)
• ITSM Tools (ServiceNow experience Advantageous)
• SDLC experience (Advantageous)

Knowledge:

• Java, SQL, JSON, GIT
• Advantageous: Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, Dynatrace, Kibana, PowerBI & REST Clients

go to method of application »

Key Purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Achieve more than YOU BELIEVE

Discovery Ltd. registration number: 1999/007789/06. Companies in the group are authorised financial services providers.

Discovery Group – Talent Acquisition Page 2 of 2 Confidential

• Adhering to service level agreements

Personal Attributes and Skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification
• Class of Business

go to method of application »

Key Purpose

The successful incumbent will operate within the Healthy Company operational area and will be responsible for the management and care of all dimensions of employee wellbeing including counselling, advice, coaching and onward referrals to psychologists, financial coaches and legal experts if required. Coaches will be required to assist with acute episode management and ongoing support of employees enrolled in the programme.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following job functions:

• To proactively develop relationships with employees by trying to understand their needs, anticipate and provide solutions to their needs and giving high priority to customer satisfaction.
• To provide telephonic counselling, coaching and support to employees, their dependents and managers by tracking their engagement within the programme and facilitating appropriate referrals where required.
• To provide face-to-face counselling and support to employees and their dependents in cases of trauma and other emotional wellbeing issues.   
• To proactively engage with high-risk employees through the various channels (calls, chat, face-to-face sessions and onward referrals) to lower their risk over time.
• To document all member interactions as well as to ensure that all records are accurate and up to date.
• Meeting performance targets for speed, efficiency and quality.
• Liaising with third parties to gather information and resolve issues timeously.
• To identify opportunities to offer information and make suggestions based on an employee’s needs.
• To prioritize the work pool and ensure all designated tasks are completed within designated turnaround times.
• To provide compassionate and other process support to members and their respective families in extreme circumstances.
• To ensure continuity of care for the employee and their dependents through follow-up interactions.
• Establish and maintain relationships at all levels with external partners and internal departments to facilitate expeditious resolution of queries.
• Identify and propose solutions to processes and service-related failures.
• Facilitate training for junior coaches.
• Facilitate group intervention sessions.
• Mentorship to junior coaches.
• Support with Healthy Company workshops.
• Sign off on formal referral feedback.
• Support Team-Leader with clinical advise.

Competencies and skills

• Strong intra & interpersonal skills
• Professional written and verbal communication
• Computer literacy and knowledge of Microsoft Office suite essential
• Must be able to work with targets and deadlines, strong work ethic
• Strategic thinking
• Positive outlook and internally motivated
• Presentation and reporting skills
• Excellent verbal communication skills
• Ability to work under tight deadlines and pressure
• Problem solving by identifying key issues and relationships

Education and Experience

• Degree in psychology or social work
• A master's degree in clinical/ counselling psychology
• Relevant membership with the South African Council for Social Service Professions (SACSSP) or HPCSA. Other relevant, recognized professional bodies can also be considered.
• MS Office Suite – with Intermediate Excel abilities
• Minimum of 4 years counselling experience, including both face-to-face and telephonic counselling
• Clinical experience in family counselling and/or marital counselling and/or suicide management and/or stress management
• Minimum of 5 years formal work experience

The following requirements will be advantageous: 

• 1-2 year’s exposure to Discovery Health clinical environment preferable
• Knowledge about existing employee assistance programme services and/or experience in provision of EAP services