Service Consultant - Chronic Servicing (ECP) at Discovery Limited

Key Purpose 

• Dealing with all queries related to Chronics and HIV. 

Areas of responsibility may include but not limited to: 

• Taking calls and dealing with Discovery queries; 
• Dealing with queries from franchises, brokers & the public; 
• Dealing with all queries related to Chronics and HIV 
• Dealing with all queries through to resolution; 
• Admin functions;  
• Policy changes to the product; 
• Working on Discovery Systems; 
• Assisting with escalated queries from brokers and franchises.

Personal Attributes and Skills 

• Self- motivated and pro-active; 
• Team player; 
• Assertiveness and can easily adapt to change; 
• Able to prioritize and work under pressure;  
• Very organized, positive, and service orientated;  
• Professional at all times;  
• Attention to detail; 
• Empathetic; 
• Sensitive

Education and Experience 

Essential:  

• Minimum 50% English, Maths / Maths Literacy or Accounting
• Excellent verbal and written communication skills;  
• Excellent administration skills;  
• MS Office and PC literate;  
• Contact centre consultant skill