Job Opportunities at KingMakers

What You Will Be Doing:  

• Responsible for the overall performance and operational delivery of your teams 
• Use your knowledge of organisation products or services to champion the provision of superior customer service/support
• Lead and supervise team of team managers ensure each staff delivers superior standard of customer service
• You will be responsible for the overall performance and operational delivery of your teams. You will ensure your teams are performance focused with accountability around core goals and KPIs
• Liaise with line managers of various departments to ensure smooth operations and interdepartmental relations
• Continually improve our customer service by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results and implementing changes
• You will be an escalation point for your Team Managers and wider team to take action on issues impacting the customer experience we offer
• Ensure optimum planning and scheduling to enable appropriate customer service support provision
• Use your knowledge of the products and services we offer to champion the customer to the rest of the business
• Ensure strong collaboration and alignment between your team and other teams across the company
• You will represent your team in the wider business demonstrating accountability for the overall performance of your team

What You Need for This Role:  

• Strong Contact Centre management experience. You will be very familiar with leading large, multi-disciplined teams
• Strong People Management; leadership and communication skills
• Strong organisational skills 
• Experience of being accountable for KPIs, performance and budget management 
• Strong analytical skills. You should be able to take input, data and insight from multiple sources and to draw informed conclusions 
• A ‘can do’ attitude. You will need to demonstrate a proactive approach around improving the service we offer our customers 

How you do it – Expectations for fulfilling your role:  

As a general rule at KingMakers we want people to be: 

• Customer Focus: We keep the customer at the center of everything we do  
• Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players 
• Openness, Honesty & Directness: We embrace a culture of candor and work together towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person  
• Innovation & Big Thinking: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less
• Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing there is no progress, we can always change direction but only if we start moving. Fast beats slow  
• Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small
• Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes

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What You Will Be Doing:  

• Monitor and analyse call volume projection functions, forecasting call volumes and staffing needs in a timely and accurate manner to improve operational efficiencies. 
• Measures and monitors dips and spikes in Service Levels, Abandoned Rate, Occupancy, AHT, Absenteeism, Schedule Adherence, and other metrics. 
• Oversees all scheduling (i.e., shift schedules, training, vacation, meeting, overtime, etc.) with regards to the Contact Centre and Back Office unit to ensure that service and productivity are met in a timely and efficient manner. 
• Prepare periodic management reports that tracks key operational performance metrics including trend and ratio analysis. 
• Collaborate with Contact Centre Management to identify opportunities for overall improvement of service levels, key performance indicators and resource utilization 
• Provide daily, weekly, monthly performance reports for the contact centre, back office, and other departments within customer Experience. 
• Monitors site to ensure optimal staffing levels. 
• Administers volume contingency action plans as deemed necessary and appropriate. 
• Facilitates real-time discussions with necessary stakeholders. 
• Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness. 
• Create and drive the implementation of policies and procedures to standardize specific Workforce management functions and processes. 

What You Need for This Role:  

• Workforce Management experience in a multi-channel contact centre environment 
• Experience in analysis and reports  
• Communication (written, verbal, Inter-personal) 
• Critical Thinking & Problem-solving skills. 
• Deep understanding of contact centre operations, metrics, and their effect on staffing 
• Microsoft Excel spreadsheets experience with Functions, importing/exporting, and manipulating data 
• Presentation Skills 
• Experience utilizing a major ACD system. 
• Experience with forecasting / scheduling software 
• Knowledge in Automatic Call Distribution (ACD) technology 

How you do it – Expectations for fulfilling your role:

As a general rule at KingMakers we want people to be: 

• Customer Focus: We keep the customer at the center of everything we do.  
• Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players.  
• Openness, Honesty & Directness: We embrace a culture of candor and work together towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person.  
• Innovation & Big Thinking: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less.  
• Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing there is no progress, we can always change direction but only if we start moving. Fast beats slow.  
• Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small.  
• Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes. 

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What You Will Be Doing:  

• Lead and manage the finance department, providing guidance and direction as and when required.
• Manage and oversee financial operations, including financial planning and analysis, accounting, tax, and treasury functions.
• Ensure the accuracy, completeness, and timeliness of financial reports and statements.
• Monitor and analyse financial performance, identifying trends and providing insights to senior management.
• Work with the Group Finance team to implement best-practice financial policies and procedures.
• Identify and implement process improvements to streamline financial operations and improve efficiency.
• Ensure compliance with all relevant financial regulations and laws governing the online sports betting and i-gaming industry.
• Manage relationships with external financial partners, including banks, auditors, and tax advisors.
• Build, develop and maintain financial models and forecasts that support business decision-making and strategic planning.
• Collaborate with non-finance departments, including marketing, product development, and customer services to provide financial insights and analysis that inform business decisions.
• Work with department heads to develop and implement financial strategies to support business goals.
• Prepare accurate and insightful management information, including the monthly results pack for South Africa, including variance analysis and comparatives against budget and forecast.
• Lead the South Africa Budget process by collaborating with Group Finance and department heads to develop a detailed bottom-up budget that can be measured against throughout the year, ensuring alignment with the Group’s long-term growth targets.
• Growth Initiatives: define and measure against detailed strategic growth initiatives including product launches and marketing campaigns.
• Ad-hoc project work when required.

What You Need for This Role:  

• CPA or SAICA certification required
• Bachelor's degree in finance, accounting, business administration, or related field; MBA or other advanced degree preferred
• Strong knowledge of financial accounting principles and practices, including IFRS and GAAP
• Excellent leadership and management skills, with the ability to motivate and inspire a team
• Experience working with ERP systems and financial software
• Experience of creating and maintaining financial models, such as budgets, forecasts and five-year plans
• Proven success in financial management, forecasting, and reporting.
• Strong analytical skills with the ability to interpret complex financial data to support decision making
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities and projects simultaneously
• Excellent communication skills, with the ability to present financial information to non-financial stakeholders
• Experience in a gaming, entertainment or a digital business would be an advantage

How you do it – Expectations for fulfilling your role:  

As a general rule at KingMakers we want people to be: 

• Customer Focus: We keep the customer at the center of everything we do.  
• Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players.  
• Openness, Honesty & Directness: We embrace a culture of candor and work together towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person.  
• Innovation & Big Thinking: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less.  
• Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing there is no progress, we can always change direction but only if we start moving. Fast beats slow.  
• Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small.  
• Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes. 

go to method of application »

What You Will Be Doing:  

• Supporting the Financial Controller in the preparation of financial statements and reports 
• Ensuring compliance with financial regulations and IFRS reporting standards 
• Maintaining accurate financial records and ensuring timely completion of financial reporting 
• Developing and implementing financial policies and procedures
• Building and maintaining relationships with internal and external stakeholders, including auditors and banks
• Providing financial analysis and advice to support business decision-making
• Mentoring and developing junior finance team members 

What You Need for This Role:  

• A qualified accountant (e.g. ACCA, CIMA)
• Strong business acumen and updated with the recent updates of IFRS 
• Work experience with Big4
• Strong leadership, communication and interpersonal skills, as well as the ability to analyse complex financial information and present it in a clear and concise manner  

How you do it – Expectations for fulfilling your role:  

As a general rule at KingMakers we want people to be: 

• Customer Focus: We keep the customer at the center of everything we do
• Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players  
• Openness, Honesty & Directness: We embrace a culture of candor and work together towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person 
• Innovation & Big Thinking: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less 
• Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing there is no progress, we can always change direction but only if we start moving. Fast beats slow  
• Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small  
• Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes

go to method of application »

What You Will Be Doing:  

Strategy Execution:

• Develop and execute a comprehensive marketing strategy that aligns with the overall business objectives and drives customer acquisition and retention.
• Ownership of marketing budget and the ROI associated with the marketing spend as per determined deliverables and targets.
• Create marketing segmentations to grow the usage of our products' portfolio by identifying target audiences across the country, and develop marketing strategies, plans and activities that target these segments for growth.
• Create a performance marketing & digital strategy to focus on driving traffic, leads, and conversions through paid media channels such as PPC, display advertising, and affiliate marketing.
• Develop and implement a content marketing strategy that drives engagement and loyalty among our customers.

Operational Delivery 

• Responsible for the day-to-day planning and execution of all marketing activities, including setting goals for all marketing units and monitoring their achievement.
• Align the organization internally around marketing, brand, and customer objectives
• Manage annual budgeting and forecasting exercises.
• Rigorously monitor marketing performance against approved budgets and put measures in place to address variances; Continuously identify areas for improved efficiency.
• Monitor and report on the performance of marketing campaigns and initiatives on a weekly, monthly, and quarterly basis, and ensure that these are designed, developed, and launched within the given timeframes.
• Ensure consistent brand messaging across the organization to optimize ROI and brand health.
• Collaborate with other departments, including product development and customer support to ensure a customer first approach is aligned and consistent across all aspects of the business.
• Develop and maintain strong relationships with key stakeholders, including affiliates, media partners, and influencers.
• Act as the chief brand ambassador and face of the company and positively portray and market the brand across different channels and audiences.
• When needed, work with marketing agencies and contractors to design, and implement marketing campaigns.
• Ensure compliance with all relevant regulations and laws governing online sports betting marketing activities.

Benchmarking 

• Constantly scan the market to identify, share and embed leading practices within Kingmakers, helping to build a best-in-class marketing function and maintain market relevance.
• Identify key segments to target, including rationale/strategic objectives, and use customer insights to perform cluster analysis; classifying customers into segments based on spending, behavior, needs and attitudes.
• Analyze market trends and competitor activity to identify opportunities and develop strategies to stay ahead of the competition

People Management 

• Develop a high performing team by embedding formal performance development and informal coaching.
• Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements are met.
• Provide regular constructive feedback on the performance of individual team members.

What You Need for This Role:  

• Relevant years of experience in marketing roles, with at least 3 years in a leadership position.
• Excellent verbal and written communication skills with an ability to demonstrate products that engage and inspire; be able to build and manage strong relationships with their team, cross-functional colleagues, and external partners. Inspirational to your team and partners
• Extensive experience setting strategic direction and project managing complex go-to-market campaigns that require input and execution from various cross-functional teams.
• A data-focused individual with the ability to roll up your sleeves, pull and analyse data, and gain actionable insights from the data.
• User-focused and product-driven: strong understanding of product, tech, and platform
• Continuous learning mindset with a passion for acquiring new skills, knowledge, and ideas.
• Hyper-growth start-up experience is a strong plus.

How you do it – Expectations for fulfilling your role:  

As a general rule at KingMakers we want people to be: 

• Customer Focus: We keep the customer at the center of everything we do.  
• Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players.  
• Openness, Honesty & Directness: We embrace a culture of candor and work together towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person.  
• Innovation & Big Thinking: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less.  
• Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing there is no progress, we can always change direction but only if we start moving. Fast beats slow.  
• Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small.  
• Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes. 
   

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What You Will Be Doing:  

• Manage job postings and ensure that they follow the company’s standards
• Manage the hiring workflow including reviewing applications, scheduling interviews, obtaining feedback, collecting documents, and moving candidates through the recruitment funnel
• Keep candidate records accurate and complete on our ATS (Greenhouse)
• Coordinating and arranging interviews as well as ensuring interviewer feedback is updated on Greenhouse
• Providing timely feedback to candidates and ensuring an outstanding candidate experience
• Using reporting and metrics functions to determine and suggest where improvements can be made
• Sourcing & researching profiles that match the hiring needs using various channels (Job boards, job posts, LinkedIn)
• Attending recruitment-related online and offline events (meetups, job fairs)
• Ensure that all hires adhere to local laws, rules, and regulations

What You Need for This Role:  

• Proven Experience as a Talent Acquisition, a recruiter or similar role 
• Knowledge of Applicant Tracking Systems (ATS)
• Knowledge of the latest tools and technologies in the recruiting space 
• Thorough understanding of end-to-end recruitment process in a rapidly scaling organization
• Excellent verbal and written communication skills
• A keen understanding of the differences between multiple roles within Kingmakers
• A passion for data and numbers. A strong analytical mindset

 How you do it – Expectations for fulfilling your role:  

As a general rule at KingMakers we want people to be: 

• Customer Focus: We keep the customer at the center of everything we do  
• Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players 
• Openness, Honesty & Directness: We embrace a culture of candor and work together towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person  
• Innovation & Big Thinking: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less
• Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing there is no progress, we can always change direction but only if we start moving. Fast beats slow  
• Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small
• Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes

go to method of application »

The Role:

• Have you ever thought of joining a hyper-growth startup that’s redefining its industry? Look no further!  We are one of the fastest growing companies in our sector, using innovative technology and solving the hardest problems to bring African sports fans an unrivalled digital sports entertainment experience, online, offline, and 24/7.
• As a Database Administrator, you will be joining an engineering team focused on delivering the best possible customer experience, by ensuring the uptime, scalability, and performance of our products. With systems that need to be highly resilient, extremely low latency and scalable to massive volume, you will work with other Database Administrators, Architects and Product Engineering teams to keep things optimal for today whilst also focusing on the future state as we move to a highly automated and service-led landscape.
• Part of our rapidly growing Tech team, you will have the opportunity to be part of our future and play a crucial role in taking KingMakers to the next level!

What you will be doing:  

• Working within a central DBA team whilst interfacing with an assigned dev squad
• Traditional MS SQL Server administration tasks such as backups, availability group maintenance, version upgrades, connectivity issues, infrastructure management etc…
• Pre-emptive T-SQL optimisation, identification and tuning of high consuming queries achieved through in-depth query performance monitoring
• Partitioning and database size management
• T-SQL code review for an assigned dev squad as well as supporting developers with efficient database design
• Developing and maintaining archiving strategies, data extraction and data insertion pipelines using T-SQL and/or Azure Data Factory
• Code and infrastructure automation using tools such as PowerShell, Terraform and Azure DevOps
• Migrating to and creating managed database services such as Azure SQL Database and Azure SQL Managed Instances
• Participating in an on-call support roster

What you need for this role: 

• Experience as a MS SQL Server database administrator
• Experience in data engineering
• Experience with busy databases handling millions of transactions per day
• Experience in Microsoft Azure would be considered a strong asset
• Experience with any of the following considered an asset; Azure SQL, Azure Data Factory, MongoDB, MySQL, Terraform, Databricks, Azure Data Lake Storage
• Strong interpersonal skills and the ability to work with a broad range of stakeholders up to C-level
• A natural problem solver with excellent organisation and prioritisation skills
• Experience of decision making in a pressurised environment
• Excellent verbal and written communication skills 
• University degree or equivalent from a knowledge & experience perspective

How you do it – Expectations for fulfilling your role:  

As a general rule at KingMakers we want people to be: 

• Customer Focus: We keep the customer at the center of everything we do.  
• Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players.  
• Openness, Honesty & Directness: We embrace a culture of candor and work together towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person.  
• Innovation & Big Thinking: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less.  
• Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing there is no progress, we can always change direction but only if we start moving. Fast beats slow.  
• Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small.  
• Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes. 

go to method of application »

What You Will Be Doing:  

• Ensure maximum possible service availability and performance through pro-active monitoring, alerting and diagnostic activities
• Provide support services for Engineering and other technical teams.
• Fault handling and escalation (identifying and responding to faults in our production gaming systems and networks) 
• Manage and resolve assigned incident tickets
• Support Problem Management and root cause analysis
• Become an SME on the systems and services you support
• Support disaster recovery activities
• Support the Engineering team during release and maintenance procedures 

What You Need for This Role:  

• Experience of using Microsoft Server OS and Linux, service restarts and basic administration
• Experience with Microsoft Azure and Microsoft Related technologies including monitoring, or similar (Amazon Web Services). Experience of using monitoring software such as Kibana, Site24x7, PagerDuty, Status page and Azure App Insights. Knowledge of technologies such as Redis, RabbitMQ, Windows Clusters and Databases
• Experience of basic knowledge of SQL and how Databases operate. Experience of employment in a Support role or IT Network Support role. Knowledge and clear understanding of basic IT networking
• Knowledge of ITIL is a plus and experience in incident management is required
• Good English both written and verbal
• Passion to learn new technologies
• Experience of working in a Support Team environment. Be able to work under pressure

How you do it – Expectations for fulfilling your role:  

As a general rule at KingMakers we want people to be: 

• Customer Focus: We keep the customer at the center of everything we do  
• Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players 
• Openness, Honesty & Directness: We embrace a culture of candor and work together towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person  
• Innovation & Big Thinking: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less
• Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing there is no progress, we can always change direction but only if we start moving. Fast beats slow  
• Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small
• Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes