SOC Engineer at KingMakers

What You Will Be Doing:  

• Ensure maximum possible service availability and performance through pro-active monitoring, alerting and diagnostic activities
• Provide support services for Engineering and other technical teams.
• Fault handling and escalation (identifying and responding to faults in our production gaming systems and networks) 
• Manage and resolve assigned incident tickets
• Support Problem Management and root cause analysis
• Become an SME on the systems and services you support
• Support disaster recovery activities
• Support the Engineering team during release and maintenance procedures 

What You Need for This Role:  

• Experience of using Microsoft Server OS and Linux, service restarts and basic administration
• Experience with Microsoft Azure and Microsoft Related technologies including monitoring, or similar (Amazon Web Services). Experience of using monitoring software such as Kibana, Site24x7, PagerDuty, Status page and Azure App Insights. Knowledge of technologies such as Redis, RabbitMQ, Windows Clusters and Databases
• Experience of basic knowledge of SQL and how Databases operate. Experience of employment in a Support role or IT Network Support role. Knowledge and clear understanding of basic IT networking
• Knowledge of ITIL is a plus and experience in incident management is required
• Good English both written and verbal
• Passion to learn new technologies
• Experience of working in a Support Team environment. Be able to work under pressure

How you do it – Expectations for fulfilling your role:  

As a general rule at KingMakers we want people to be: 

• Customer Focus: We keep the customer at the center of everything we do  
• Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players 
• Openness, Honesty & Directness: We embrace a culture of candor and work together towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person  
• Innovation & Big Thinking: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less
• Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing there is no progress, we can always change direction but only if we start moving. Fast beats slow  
• Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small
• Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes