Recent Job Openings at Motus Holdings Limited

Specific Role Responsibilities    

Processes and governance

• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalize sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customers and follow-up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

Qualifications and Experience    

• Matric certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s license
• Skills and Personal Attributes    
• Developing sales
• Making a Sale
• Persuasive Selling Skills
• Product and or service knowledge
• Trust and Integrity

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The responsibilities of a Technician include the following tasks:

• To carry out diagnostic work and support mechanics as instructed by the Foreman
• To provide advice and support to mechanics on technical matters
• To carry out fault diagnosis to aid and speed vehicle servicing
• To ensure diagnostic equipment is used for vehicle examinations
• To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time
• To ensure standards maintained with vehicle care and safety whilst performing functions
• To ensure vehicles are returned to the customer after service in a neat and clean condition
• Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint
• To recommend purchase of capital equipment

Admin functions:

• To complete forms and documentation included in the company's service routine
• To draft and prepare any reports required
• Ensure effective communication with staff, across departments, with customers and service providers
• Willingness to participate in marketing campaigns when required for the furtherance of the business.
• IMPORTANT – Standby and the responsibility thereto is a compulsory function of this position and no relaxation on this will be accepted. 

Qualifications and Experience    
Minimum requirement:

• Minimum 5 years’ experience working as a Diesel Technician on commercial vehicles.
• Qualified Diesel Technician
• Valid driver’s license
• Isuzu Truck Experience advantageous

Skills and Personal Attributes    

Minimum requirement:

• Mechanical insight and expertise
• Problem solving and commercial vehicle fault finding skills.
• Mental alertness
• Have sound English communication and writing skills to accurately record findings and work on job cards.
• Meticulous
• Customer orientated
• Team player and Interpersonal competence
• Decision making and action orientated.

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The responsibilities of a Sales Executive include the following tasks:

• Greet customers arriving at the dealership
• Showcase the dealership’s vehicles and explain their features and warranties to customers
• Answer customer questions about cars, and the purchase process
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Negotiate car prices and trade-in values for customers’ vehicles
• Coordinate with the finance department to determine each customer’s financing and ownership options
• Contact past customers to ensure they are satisfied with their vehicles

Qualifications and Experience    

Minimum Qualifications and Experience needed:

• Matric
• Previous Vehicle Sales Experience and Internet Sales Experience

Skills and Personal Attributes    

Minimum requirement:

• Valid driver’s license
• Computer literate
• Good communication skills

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Specific Role Responsibilities    

• Meet growth, revenue and other relevant performance targets.
• Grow the business with the respect to marketing products and services to enhance revenue and profitability in current customer base.
• Ensure understanding and maximisation of customer profitability.
• Manage and negotiate customer pricing within set guidelines to achieve maximum profitability.
• Actively develop strategic relationships with key decision makers within the customer base.
• Enhance relationships with current prospective clients by leveraging the credibility gained through knowledge and performance of the client’s business environment and requirements.
• Seek and continuously develop knowledge of our client’s business to build an understanding of their needs.
• Be seen as a trusted advisor to all customers through consultative engagement and adding value.
• Ensure that contracted customer service level agreements (SLA’s) are met.
• Develop and manage account plans to meet the business needs of clients.
• Accountable for resolving issues with the customers preferred requirements in order to formulate and present relevant solutions.
• Generate accurate weekly feedback report on all new business, opportunities for growth within existing account, risk exposure,
• Monthly and quarterly reviews to be held with decision makers to discuss revenue, up trade and down trade and analyse business strengths and weaknesses and opportunity for growth in each individual customer.
• Ensure retention of customers.
• Maintain and review pipeline monthly.
• Monthly reports to be done on activity of area; showing upgrade and down trade and action plan on dormant accounts as well as new business.
• Manage the creation and presentation of proposal presentations and RFP responses.
• Ensure Administrative tasks are completed diligently and within policy timeframes.

Accountabilities and Performance Measures

• Achieves assigned budgets in designated strategic accounts.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings.

Qualifications and Experience    

Minimum Experience

• 3-5 years of relevant sales account management experience.

Minimum Qualification

• Higher Certificate or similar relevant tertiary qualification (NQF5).

Preferred Qualification

• Diploma or similar relevant qualification (NQF6).

Minimum Requirements

• Valid, unendorsed Code 8 driver’s license.
• Strong understanding of client and market dynamics and requirements.
• Extensive knowledge of sales principles and processes.
• Computer literate: proficient at an Intermediate level in Excel, Word & PowerPoint.

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Key Tasks:

• Customer and sales management.
• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow existing customer base.
• Prospect for new customers and maintain existing customer relationships.
• Sell vehicle features and benefits.
• Handle customer questions and overcome objections.
• Professionally handle the vehicle handover to the customer.
• Manage customer expectations to ensure effective delivery of service.
• Marketing and promotions
• Attend regular sales meetings.
• Attend all relevant OEM training courses, and any other developmental training opportunities allocated.

Qualifications and Experience    

Experience Required:

• A minimum of 3 years of sales experience in the motor dealership industry.
• Experience selling the same/similar brands successfully is an advantage and prior experience selling PRE-OWNED vehicles is highly desired.
• Solid PRE-OWNED vehicle sales background would be of advantage.
• A proven track record of meeting monthly targets and experience in cold calling to develop a client base.

Qualifications Required:

• Senior Certificate (Grade 12)

Other Requirements:

• Valid, unendorsed drivers license
• Computer literate
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of dealership policies and procedures.
• Knowledge of competitive motor industry.

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Specific Role Responsibilities    

• Manage, monitor and report on budget variances and provide solutions.
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation.
• Contribute to the development of the appropriate strategy and set target within area of accountability.
• Manage operational risk and risk mitigation initiatives.
• Implement and manage end-to-end processes.
• Define standard operating procedures (SOP's).
• Monitor and report on progress against operational plan and make adjustment where required.
• Resolve problems with the necessary discretion and guidelines.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
• Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.
• Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.
• Assist new vehicle sales with trade-in's and evaluations.
• Risk Management, Compliance with group process policy.
• Customer Care Standards Procurement Trade in processes.
• Outright purchase process.
• Trade Sales-trade-ins sold directly to the Trade.
• Vehicles kept for stock.
• Appraising vehicle value
• Social Media Marketing.

Qualifications and Experience    

• Matric
• Higher Certificates and/or Advanced National Certificates in Sales and Marketing preferable
• 3 - 5 years working experience in the motor sales industry with a proven track record
• 3+ years automotive sales management experience
• Must have previously handled new and/or used car stand of +- 50 units
• A valid South African driver's license

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GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

• Adhere to standard operating procedures (SOP’s) within the area of accountability. 
• Contribute to the development of standard operating procedures and guidelines within the area of accountability. 
• Escalate unresolved issues to management and process owners.
• Identify and develop solutions to improve operational service and quality. 
• Report on transactional and process activities to enable timely and effective decision making. 
• Conduct research and gather data to provide information on product defects and submit to the importer/distributer.
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Deliver on agreed performance targets according to set procedures and service level agreement.
• Draw on own technical knowledge and experience to identify and develop solutions that leads to improved operational service delivery and quality.
• Inform and educate customers through the Service Advisor, on technical fault findings and corrective action taken, to ensure retention of existing customers;
• increase sales revenue and increase the organisational customer base.
• Minimise rate of return to adhere to CSI and OEM/Importer standards.
• Provide a fault finding and systems diagnostic service on vehicles
• Provide a technical and diagnostic service by utilising modern diagnostic equipment to maximum vehicle service solutions and to interpret findings.

FINANCE

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability. 
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
• Provide service advisors with accurate vehicle health report to enable increase sales revenue.

CLIENT/CUSTOMER

• Broaden the understanding of customer service delivery principles and provide specialist support to meet and exceeds customer expectations. 
• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional
• service delivery.
• Ensure customer assets are safe­guarded as per company policies and procedures.
• Provide specialist advice to customers through the service advisor.

PEOPLE

• Attend training initiatives to improve work quality and enhance own skills 
• Own and live up to company values. 
• Participate in forums that positively contributes to functional knowledge improvement.
• Provide advice and support with the management of change and offer operational support where required.
• Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing, learning and integration of own knowledge.
• Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster.

Qualifications and Experience    

Minimum Experience

• 1-2 years experience in a similar environment

Preferred Experience

• 2-3 years experience in a similar environment

Minimum Qualification

• Trade and Occupational Qualifications with NQF Level 05
• Qualified Technician