Job Opportunities at Fidelity Services Group

Main purpose of job:

• Service and maintain alarm systems for domestic, commercial and industrial sectors.

Qualification & experience:

• Matric Or Equivalent
• Minimum 5 years’ experience as an alarm technician
• Previous programming, wiring, installations and fault finding experience
   

Job requirements & other attributes:

• Valid driver’s license essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
• Knowledge of CCTV, Intercom systems and access control
• Able to work standby as per duty sheet
   

Duties:

Technical:

• Conduct service calls / maintenance and repairs of alarms
• Program alarm panels
• Complete handovers and quotations
• Complete invoices and job cards after every service call
• Complete links up for new clients
• Re-programme alarm systems when the current alarm was part of a takeover
• Complete small installations as and when required
   

Admin:

• Complete daily drive sheets
• Complete job reports and technical invoices
• Quote clients on upgrades
• Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
• Complete a stock control check
• Keep the company vehicle clean and tidy
   

Performance standards:

Technical:

• Ensure that scheduled service call are attended or rescheduled accordingly
• Ensure that alarm panels are programmed with prescribed standards
• Ensure that documents are completed timeously and within prescribed standards
• Ensure that the alarm is programmed to ADT standards
• Ensure that all installations are completed to ADT standards

 Admin:

• Ensure that drive sheets are completed accurately
• Ensure that job reports and technical invoices are completed accurately and timeously
• Ensure that quotes are completed accurately
• Ensure that inspection checks are completed on a weekly basis
• Ensure that all stock is available at all times and missing stock is reported immediately to FLM
• Ensure that the company vehicle is clean at all times

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MAIN PURPOSE OF JOB:

• Collect on outstanding Coastal amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off.

KEY PERFORMANCE AREAS:

• Collecting Outstanding debt

QUALIFICATION & EXPERIENCE:

• Matric
• Credit Management or Finance related qualifications
• 2-3 Years Collections experience in a high-volume consumer environment
• Valid Driver’s Licence (Essential)
• Own Transport (Essential)
• Males (Preferable)

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills
• Listener experience advantageous

SKILLS AND BEHAVIORAL COMPETANCIES:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilience

DUTIES:

• Doing site visits to client’s out in the field and to collect overdue amounts.
• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears.
• Accurately record notes resulting from outbound calls to clients in the Listener system.
• Ensure that the minimum number of prescribed collection calls are achieved daily.
• Capture debit order resubmissions in the Listener system.
• Verify client information in the Listener system when making contact with clients.
• Convert clients from printed communication to electronic communication.
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time.
• Follow up on client payment commitments.
• Issue letters of demand & suspension to clients in accordance with the collection policy.
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account.
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed.
• Understand & communicate company policies, collection policies & service specific information to clients.
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function.
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients.
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly.
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool).
• Communicate the outcome of the resolved query to customers (both internally & externally).
• Accurately prepare various administrative documents including:  credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written).
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis.
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers).
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved.
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients.
• Participate in various ad-hoc projects within the Credit Control Department.
• Ensure a high standard of housekeeping at all times.

PERFORMANCE STANDARDS:

• Reduction in book.
• Ensure that plans are followed.
• Ensure that standard are adhered to.

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MAIN PURPOSE OF JOB:

• Manage all services done in the area, client queries and manage service technicians.

QUALIFICATION & EXPERIENCE: 

• Grade 12 or equivalent
• Minimum 3 years management experience
• Customer Service experience
• People management experience

JOB REQUIREMENTS & OTHER ATTRIBUTES: 

• Computer literate (MS Office, Listener, Outlook, Internet
• Knowledge of Listener advantageous
• PSIRA Registered (Grade B)
• Valid Driver’s Licence
• Conversant in SAIDSA requirements

KEY PERFORMANCE AREAS:

• TECHNICAL TARGETS
• EHS
• PEOPLE MANAGEMENT
• ADMINISTRATION

DUTIES:

• Plan and manage the service callouts
• Liaise with clients with regards to technical and account queries
• Meeting Field Force Transformation (FFT) targets
• Ensure proper stock control and counts in technical vehicles as well as inspections
• Manage Health and Safety and injuries on duties
• Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks
• Conduct SHE meetings and toolbox talks with Installations staff
• Identify Training and development needs among staff and coach accordingly
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
• People management, including all HR related issues as well as staff development
• Work closely with the staff members to identify and solve queries
• Staff Wellbeing
• Complete the following reports- figures and targets, late service calls, fuel consumption and kilometres, red/green flag and SMS test.
• Check and distribute fines to installations staff and obtain signed AOD’s
• Check individual installers cellphone bills and obtain signed AOD’s
• Check Installer drive sheets i.e. arrival and departure times at sites
• Receive and attend to Listener notes and provide feedback
• Address emails received from internal departments and provide feedback

PERFORMANCE STANDARDS:

• Ensure that weekly service targets are met
• Ensure first time resolution to client query and the correct payments are received for service calls.
• Ensure that FFT targets are met as set out in the budget for the branch.
• Minimise stock loss to less than 1%.
• Ensure that all incidents are reported to HR within 24 hours of the incident occurring
• Ensure inspections are conducted on a monthly basis and discrepancies reported to Installations Manager / HOD
• Ensure toolbox talks and SHE meetings are conducted monthly and minutes sent to HR Officer – EHS
• Ensure that the terminated paperwork is submitted to HR for processing
• Ensure that staff performance is monitored and recorded regularly
• Ensure that staff are given the proper training and in line with the work completed
• Ensure that queries are dealt with effectively and efficiently
• Ensure that AOD’s are signed and submitted to payroll before 10th of each month for payroll cut off
• Ensure that Listener notes and emails are attended to timeously and feedback provided
• Ensure that Installers whereabouts are recorded accurately
• Ensure that reports are completed on a weekly basis and sent to Installations Manager

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Overall Purpose of the Job:

• Ensure effective completion of all administration duties pertaining the area.

.

Minimum qualifications and experience:

• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous
   

Main duties & Responsibilities: 

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for CPT sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escalate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

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Overall purpose of the job:

• Holistically support to Commercial Teams in all finance and administrative requirements.

Duties & Responsibilities:

• Processing of all requests and/or orders/stock
• Administration of stock
• Liaising daily with various departments to attain the necessary status on client’s requests
• Communication and feedback to clients on an ongoing basis regarding all requests and/or orders
• Ensuring that correct stock/equipment on job and allocated
• Provide daily, weekly and monthly reports as required.
• Request open order reports from specific customers
• Match open order to jobs in SAP, Asset Pool and/or Pulse
• Follow up with Operations to ensure that jobs are invoiced in the same month as service is provided.
• Ensure Customer open order reports are kept current
• Liaise with Subcontractors and supplier regarding outstanding invoices.
• Proactive identification of simplification/automation opportunities
• Participate in various ad-hoc projects where necessary
• Create CS and SD’s as required
• Ensure all jobs are linked to the correct sold to and ship to in SAP
• Create non stock requisitions
• Receipting of Invoices.
• Follow up on invoices and transfers for jobs invoiced without cost.
• Participate in various ad-hoc projects where necessary
• Assisting in processing of month end approved journals in SAP.

Minimum qualifications and experience:

• Matric 
• A minimum of 2 years financial experience (recons)
• At least 5 years administration experience within a client-centric environment
• Computer literacy in Microsoft Outlook, Excel Advanced, Word and PowerPoint
• Business Administration Qualification
• Financial Qualification

Skills and Attributes:

• Customer focus
• Quick thinker
• Problem solver
• Positive attitude
• Drive for results
• Action orientated
• Organising
• Planning
• Time Management
• Excellent communication skills (verbal and written)

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Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s licence
• Own reliable vehicle
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency
• Adaptable