Senior Executive, Customer Success at NielsenIQ

• Senior Executive within the Retail Intelligence team contributes to the adoption and application of NIQ Consumer solutions supporting Consultants to profitably grow customer loyalty and drive sales.

RESPONSIBILITIES

• Interacts with both Retail Intelligence Teams, and the NielsenIQ Sales Teams.
• Support Consultants on elaboration of Analysis and on preparing presentations of insights.
• Ensures Retail Intelligence insights and action-oriented solutions are delivered to the Clients by being a Retail Intelligence expert with an ability to explain methodology behind key analytics to clients.
• Autonomously interacts with client staff both on basic and advanced Retail Intelligence client needs.
• Collaborates with other NielsenIQ teams to provide holistic support to clients.
• Demonstrates high standards of performance, promotes a strong team environment.
• Partners with CS Consultants, Insights associates and Sales teams.

REQUIREMENTS

• Statistics, Economics or Marketing graduate. Honours / master’s level preferred.
• Excellent analytical skills, ability to interpret sales and consumer data. Confidence and capability for data analyses and interest in dealing with data. Good at providing answers and insights aligned with client’s requests, generating new and creative ideas.
• Client-facing and communication/presentation skills, deliver research results to stakeholders on the client’s side in a clear and consistent manner.
• Ability to work independently and coordinate efforts with other associates within a virtual environment.
• Organizational skills: understanding of business priorities, ability to adapt to complex and changing organizations, ability to manage time schedules.
• 1-3 year of experience in FMCG and client dynamics.
• Full proficiency in PowerPoint & Excel.