Job Opportunities at Amazon

BASIC QUALIFICATIONS

• Degree in Computer Science or related field, or equivalent working experience
• 3+ years of industry experience in a software development environment
• Strong Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin, C++, GoLang

PREFERRED QUALIFICATIONS

• Expertise in delivering high-quality, innovative solutions in a performant environment.
• Analytical skills with excellent problem solving abilities.
• Effective written communication and verbal agility are strong assets.
• Working knowledge of AWS products and technologies.
• Working knowledge of relational and non-relational databases.

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You will be at the heart of latest trends like artificial intelligence (AI), machine learning (ML), serverless and IoT. Your customers leverage state-of-the-art technologies on AWS to innovate and become the next disrupters, like today’s AirBnB, Slack, DoorDash, and Lyft. You are passionate about startups, a self-starter with a strong entrepreneurial spirit who is prepared to work in a fast-paced, often ambiguous environment, execute against ambitious goals, and consistently embrace the Amazon Culture.

Roles & Responsibilities:·

• Ensure customer success with early, mid and late stage startups
• Drive revenue and market share in a defined territory or industry vertical
• Accelerate customer adoption through well-developed sales engagements and successful GTM Strategy
• Meet or exceed quarterly revenue and goal targets.
• Develop and execute against a comprehensive account/territory plan.
• Create & articulate compelling value propositions around AWS services.
• Accelerate customer adoption by engaging Founders, CxO, Board of Directors and VC influencers
• Work with partners to extend reach & drive adoption.
• Develop long-term strategic relationships with key accounts.
• Ensure customer satisfaction.
• Expect moderate travel.

BASIC QUALIFICATIONS

• Passion for helping startups grow
• Entrepreneurial “builder” mentality
• 10-15 years of technology related sales or business development experience
• Excellent verbal and written communication skills
• BA/BS degree required
• Comfortable delivering results amid ambiguity and change

PREFERRED QUALIFICATIONS

• MBA/MA/MS degree
• Previous cloud expertise at a technology company
• A technical background in engineering or computer science
• History of working for, or selling to tech startups

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Key job responsibilities
The successful candidate will have a strong track record of leading functions and teams, ideally in an online marketing or product environment. They will need to grasp the big picture quickly, create ambitious goals for the team, be process savvy to mitigate risks across evolving customer journeys, input into the design of marketing and customer lifecycle strategy, communicate the strategies to achieve these goals, and inspire and mentor the team. In a high ambiguity environment, they will need to inspire confidence, prioritize smartly and quickly build credibility with business and cross-org partners locally and globally. Finally, they will need to operate at all levels, from executive engagement to executing alongside their team and know how to simplify to deliver an engaging CX across evolving operations.

As Head of Marketing you will have a deep understanding of marketing in general and a solid track record of online, customer lifecycle and performance marketing achievements. They will be responsible for clearly communicating strategy, long-term ops/product requirements and devising execution priorities for the team. They will develop a detailed understanding of customer behavior and understand the financial impact of long-term customer trends including, but not limited to, the growth of e-commerce generally and the transition to mobile and multi-platform buying. They will also have the ability to advocate on behalf of their customer with global product teams to ensure products and features relevant for the African customer/member are appropriately prioritized on global roadmaps. This position offers an unparalleled opportunity to leverage your understanding of marketing, CX and online products, on behalf of and armed with the strength of one of the world’s leading consumer brands.

Head of Marketing represents the customer interests and delivers against the customer objectives in partnership with internal and external stakeholders.

Responsibilities

In this position, the Head of Marketing will be responsible for:

• Leading the marketing CX and customer lifecycle vision, strategy and plan with the goal of both attracting new customers and increasing purchasing frequency across their lifecycle in partnership with local business leads and global partner teams.
• Working with global marketing and local leadership to develop the integrated marketing plan and strategy for our customers across online and offline channels for the consumer business, including investment levels, strategic priorities and implementation plans. Integrate various marketing efforts across channels and platforms into one unified vision that is authentic and seamless to the end customer.
• Planning and leading the marketing implementation of events and other value-perception drivers to trigger customer adoption
• Identifying potential customer and business opportunities and providing inputs to cross-org and regional partner teams to enable longterm regional customer and function growth
• Maximizing revenue generation, cash flow, spend efficiency and customer acquisition/engagement through marketing channels and strategic initiatives
• Developing customer insights and follow market segment trends closely to anticipate challenges and opportunities.
• Continually improve the efficacy and efficiency of fixed and variable marketing spend and the overall operational health of the marketing function in collaboration with global partner teams.
• Supporting the creation of product solutions and new capabilities and simplifying processes as required to deliver on the customer experience vision.
• Driving robust and detailed measurement and reporting processes for performance and to audit and continuously improve operational health for marketing
• Hire, develop and manage a high caliber marketing team scaled to the evolving needs of the business and marketing function.

BASIC QUALIFICATIONS

• Bachelor’s degree in Marketing, Business Administration or Economics
• Minimum 6-8 years of relevant experience in Marketing and/or Product Management incl. experience researching, conceiving and executing marketing strategies and plans.

PREFERRED QUALIFICATIONS

• MBA or Master’s in Marketing, Business, Operations or related fields
• Language proficiency in an African language
• Experience working with diverse geographical teams
• Experience working with product and tech teams on customer insights, requirements, feature roll outs
• Experience in both fixed and variable marketing channels
• Background in Online Marketing, Performance Marketing or Consulting.

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Key job responsibilities

• Leading the development of the South African education sales, marketing, and industry strategy,
• Driving executive, business and technical relationships with customers and partners to establish new business in those markets
• Enabling the regional field team to drive the day-to-day interactions with prospects in order to build long-term business opportunity.
• Develop strategies with the product/service teams to help them evolve the products/services and address requirements and issues from the field.
• Develop the AWS education market segments, customer base, and partner ecosystem in South Africa.
• Set a strategic account management and marketing plan for target markets and ensure it is in line with the AWS strategic direction.
• Execute the strategic plan working with key internal stakeholders (e.g. global EDU team, account management teams, service teams, legal, support, etc.).
• Identify new markets, segments, prospects and partners while communicating the specific value proposition for their business and use case.
• Enable the Education teams to fill the pipeline by engaging with prospects, partners, and key customers.
• Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product and solution offerings.
• Understand and exploit the use of salesforce.com and other internal Amazon systems.
• Prepare and give business reviews to the senior management team regarding progress and roadblocks to closing new customers.
• Develop long-term strategic partnerships in support of our key markets.
• Handle a high volume of engagements and the fast pace of the cloud computing market.

BASIC QUALIFICATIONS

• MBA degree or equivalent required.
• Demonstrated business and education market experience that drives engagement, and interact at the highest levels of government officials and educators.
• Demonstrated ability to think strategically and analytically about business, product, and technical challenges, build and convey compelling value propositions, and work cross-organisationally to build consensus.
• Demonstrated experience of ownership, drive, and delivering results is a must.

PREFERRED QUALIFICATIONS

• Significant technology related sales or business development experience in Education.
• Excellent communication and writing skills, and be both technical and analytical and possess solid experience in business development or account management within Education (EdTech, K-12, Post-Secondary, Publishers) market segments.
• Self-motivated with a great sense of urgency and follow-through.
• Must have a good understanding of Education industry trends, government procurement and education contract vehicles.
• Excellent team builder and communicator who can quickly earn the respect of the AWS team and customers.
• Must have the ability to work effectively across internal and external organisations.
• Acts in accordance with vision, mission, and established goals of AWS.
• Meets/exceeds Amazon’s leadership principles requirements for this role.
• Meets/exceeds Amazon’s functional/technical depth and complexity.

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Every day will bring new and exciting challenges whilst you:

• Drive customer experience and operational excellence improvements across the Incident Management team globally.
• Build mechanisms that help the team scale.
• Hire, Develop and Inspire a team of Incident Management Engineers
• Work closely with peers to drive initiatives and outcomes at the local and global level.
• Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams.

The ideal candidate will look like this:

• Enjoy being a really great people manager. Building, motivating and mentoring a world-class support engineering team is the most important part of this role. You should have a proven track record in recruiting and retaining top talent and excel in day-to-day people and performance management tasks.
• Have a strong understanding of Mission Critical and Incident Management practices. The ideal candidate will have past experience working and managing mission critical events and have a strong knowledge of incident and problem management methodologies. You will also need and architectural understanding of Cloud services and dependencies and be able to interact with system development engineers and service owners.
• Have strong project & product management experience. The successful candidate will feel comfortable defining the priorities for a infrastructure engineering team. This will involve working on new and existing projects and being able to coach and mentor others through the lifecycle of a project.
• Knowledge / experience building mission critical systems that support internal Engineering workflows.
• Know how to run a tight, lean, efficient operation. The right candidate will want to measure everything and be very data driven. He/she will excel at using metrics, monitoring and alarming to measure and improve the operational processes and performance of their team.
• Be great fun to work with. Our company credo is “We Pioneer”. The right candidate will love what they do, innovate, inspire and most importantly instinctively know how to make work fun.
• Virtual employees are required to have a minimum available bandwidth of 20MB Upload/20 MB Download.

BASIC QUALIFICATIONS

• Bachelor’s degree in Computer Science, Engineering, Mathematics or a related field or equivalent work and educational experience
• 5+ years of experience managing teams in relevant service reliability or mission critical operations.

PREFERRED QUALIFICATIONS

• The right person will be highly technical, analytical and will have strong focus on operational excellence.
• Strong business, operations and technical vision. Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions
• Experience managing IT environments on behalf of customers.
• ITIL V3 qualification.
• The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance.
• Flexible work schedules (weekends and/or evenings when required).
• Strong verbal and written communication skills and demonstrated technical leadership.

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A VCS TM is responsible for coaching, building, and leading high performing CSAs and teams resulting in a world class customer experience. With guidance from senior leadership, TMs lead teams using Amazon leadership principles, translate Amazon vision, Amazon Contact Tenets, and provide direction to achieve individual and team performance goals. TMs promote a working environment and culture in which employees are treated with dignity, respect, and fairness, resulting in an engaged and motivated workforce.
A key objective for a TM is coaching to engage, encourage, understand, ensure alignment with Amazon Customer Tenets, and eliminate blockers to help CSAs support the customer, realize their potential and improve performance.

The VCS TM fosters CSA and team engagement by cultivating Amazon's peculiar culture and focusing on creating an exciting place to work; developing talent; resulting in high performing teams. The VCS TM communicates directly with team members, helping to build an engaged workforce and managing team and individual performance. The TM manages the escalation of daily issues within the team through clearly communicated mechanisms proactively raising business challenges, collect business process feedback from the CSAs, and provide insights into working practices.
Due to the virtual nature of the position Amazon requires candidates to meet the Amazon internet requirements which is to have a dedicated 10MB Uncapped Fibre line (LTE lines are not eligible for this role). Candidates should also have a suitable work from home environment or dedicated works space at home.

Basic Qualifications (external applicants)

• Candidates must have completed Min NQF 6 qualification
• Minimum of 3 years’ experience in a leadership and coaching role
• South African Citizen / Permanent Resident / Holder of legal right to work in South Africa
• Updated CV with qualification certificates attached

Skill Requirements:

Leadership:

• Participate in talent development by identifying, supporting, and mentoring CSAs.
• Encourage career progression whether inside or outside their teams (promotion/transfer); actively help team members in seeking other positions.
• Manage the team and individual performance. Take ownership, be accountable, and hold CSAs accountable for maintaining a high customer experience standard.
• Regularly communicate with your team; discuss Amazon’s culture and business including Leadership Principles, CS and Contact Tenets.
• Create a safe, trusting environment for open dialogue; encourage team members to express views, even contrary ones, and to be vocally self-critical.
• Be the main point of contact and advocate for CSAs, responding quickly to requests for help/information on work related matters, such as pay or HR issues.
• Ensure confidentiality of CSA information that is shared; escalate to the appropriate parties when issues require escalation (such as harassment, hostile work environments etc.) and close the loop with CSAs regarding concerns raised.
• Explain the reasoning and logic behind, and impact, of, decisions, actions, and recommendations.
• Cascade and communicate critical information in a timely and succinct manner from operational management to team and from team to operational management ensuring thoughts are clearly and succinctly expressed; tailor the message depending on the individual or team; focus on key points when delivering a message; explain tasks and procedures clearly.

Coaching:

• Deliver documented coaching, in collaboration with CSAs to improve an existing or new specific skill or behavior, and to provide positive reinforcement.
• Apply a balanced coaching style based on the individual and situation; use a question-based approach when coaching to influence and motivate.
• Consistently provide specific, data driven, balanced, and actionable feedback based on behaviors to improve.

Deliver Results:

• Achieve/exceed or significantly improve specific metrics as outlined by operational units
• Achieve/exceed the bar for Leadership Behaviour Index and Engagement Index.
• Review key business metrics throughout the day; proactively escalate systemic issues and/or implement corrective action plans when required.
• Manage individual CSA performance (quality, productivity, compliance, and Amazon behaviour expectations).
• Use coaching to support CSAs to achieve business or organizational results related to quality, productivity, compliance, and development
• Leverage disciplinary processes to manage CSA performance accordingly, which may require partnership with HR, Employee Relations (ER), and Legal. Manage individual CSA performance KPIs as defined by leadership.

BASIC QUALIFICATIONS

• Candidates must have completed Min NQF6 qualification or higher
• Minimum of 3 years’ experience in a leadership and coaching role
• South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

PREFERRED QUALIFICATIONS

• NQF 5 Qualification or higher
• 2 years leadership & coaching experience obtained in the last 3 years.

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We are seeking an experienced and influential B-BBEE Program Manager to help create and execute against Amazon’s long-term B-BBEE Strategy and Annual Certification Action Plan.This is a senior role and requires application of strategic thinking about legislation, problem solving and developing value-adding strategies that align B-BBEE objectives, the spirit of transformation and the business strategy. The successful candidate will plan, execute, and deliver work products in multiple formats including frameworks, self-service tools, in-person development activities, and specific consultations based on the organization's needs. Just as importantly, this candidate will track and communicate results at senior leadership level.

The ability to access and analyze quantitative and qualitative data, assess risks, anticipate and resolve bottlenecks, address partner concerns, make tradeoffs, and balance the business needs as they implement centralized guidance around the transformation program execution is critical.

This role requires the ability to be a thought leader, to customize solutions to the Amazon South African organization and the unique Amazon culture, to educate and influence a team of passionate and engaged leaders, and the ability to translate strategies or prior practices into practical and actionable solutions.

Key job responsibilities

• Delivering the B-BBEE strategy for the business that outlines key objectives, initiatives, timeframe and related costs to the senior leadership, and Risk & Social Ethics Committee.
• Setting and achieving targets for B-BBEE scorecards
• Providing guidance to Senior Leaders and operational B-BBEE champions to craft appropriate strategies and action plans for B-BBEE
• Conducting internal mock-audits to identify and manage gaps-to-plans
• Coordinating and delivering the Annual B-BBEE Audit
• Providing support to partner teams like Diversity and Equity (DIE) and Hiring in alignment to the B-BBEE objectives for the business
• Driving B-BEEE compliance throughout the business. This includes educating B-BBEE stakeholders on relevant Codes of Good Practice, the Act and all relevant legislation, and developing required mechanisms to roll out the B-BBEE strategy for the business
• Managing internal reporting including the monthly B-BBEE scorecards and analyze the monthly B-BBEE data reports and make recommendations or initiate corrective action
• Addressing issues of non-compliance throughout the business and escalate issues of consistent non-compliance
• Anchoring Monthly and Quarterly reviews on B-BBEE.
• Conducting information sessions with the Committees to highlight major changes, concerns, strategies, action plans

BASIC QUALIFICATIONS

• At least 10 years relevant work experience with demonstrable experience in B-BBEE Consulting and in building B-BBEE strategies and mechanism for delivery of B-BBEE Programs
• Ability to apply, report, verify B-BBEE Codes of Good Practice, B-BBEE Sector Codes
• Demonstrable ability to write comprehensive reports, policy review
• Superior technical expertise in the interpretation and application of B-BBEE legislation, including all elements of the Codes of Good Practice

PREFERRED QUALIFICATIONS

• Experience of working with global stakeholders
• Experience in driving and delivering people-related change management programs, earning trust with customers, managing senior stakeholders, and translating policy into action.
• Experience in community development, be detail driven, able to deliver results, and have excellent problem-solving abilities.
• Ability to access and analyze quantitative and qualitative data, assess risks, anticipate bottlenecks, address partner and/or beneficiary concerns, make trade-offs, and balance the business needs.