Open Positions at Nedbank

Job Purpose

• To contribute towards Nedbank’s aspirations of being world class at managing risk and to achieve excellence in execution by applying analytical insights, innovative thinking and automating the business need.
• Expectations of a Design Practitioner II is to have the cognitive ability to grasp more complex automation concepts, have more intermediate practical automation experience through the build of some medium level processes, can help themselves around the concept of requirement gathering/analysis, have previously shown how innovative thinking can lead to alternative ways of solving a business need, and will have the ability to work on more complex processes. Little to none work supervision will be required. Dual tasking will be required as well as the incorporation of previously taught skills/tools

Job Responsibilities

• With guidance of a senior, perform requirements analysis to understand, structure, organise and specify the business need.
• Conduct the process walk-through sessions to ensure correct interpretation of the business need and to eliminate any uncertainties. Seek guidance from a senior where needed.
• Head up requirements sign off session with your business stakeholders. Seek guidance from a senior where needed.
• Apply design thinking skills, problem-solving skills & out-of-the-box thinking to define a dynamic, sustainable and re-usable solution. Seek guidance from a senior where needed.
• Scrutinise the business need to identify additional opportunities to add business value. Run ideas past a senior before engaging with Stakeholders.
• Document requirements with quality and using your own words to ensure perfect understanding. Seek guidance from a senior where needed.
• Maintain the integrity of all current and future requirements for processes that the Automation Design Practitioner II are responsible for.
• Use visual diagrams to model scope, process flows, and dependencies.
• Writing requirements using business language in order to ensure SME’s are in alignment with WHAT they expect the automated process should do.
• Writing design using technical language to ensure it reflects HOW the automation will satisfy the Business need.
• Creating all necessary artifacts and ensuring that the necessary signoffs are obtained. Seek guidance from a senior where needed.
• Develop according to RPA best practices and principles, within an agile framework.
• Deliver processes that is high in quality, adaptable, reusable, sustainable, dynamic and stable processes.
• Testing both positive and negative scenarios. During testing small bugs are identified, scenarios surface that has not been catered for and gaps in exception handling become evident. Ensure stress testing is done to confirm the automated process can handle very high case volumes.
• Seek development guidance when needed.
• Conduct peer code reviews and testing.
• Debug and fix running processes in your portfolio. Seek guidance when needed.
• Provide quality business support for processes your team is accountable for.
• Continuous awareness of running processes to identify potential issues or enhancements.
• Share experiences to avoid reinventing the wheel, be open for critique, be eager to learn from others, be resourceful to try solve one's problem first but be confident to admit when one has failed and ask when help is needed.
• With guidance, drive cross team collaboration to optimise and refine a solution.

Minimum Experience Level

• 3 - 6 years
• 2 – 4 years Blue Prism development; Business Analysis techniques and practices experience; Ability to develop processes at a medium to high complexity under supervision; Tester experience

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• NQF Level 6 Qualification in Computer Science or Information Technology

Preferred Certifications

• Blue Prism Associate Developer Certificate (Essential); Blue Prism Developer Certificate and Blue Prism Solution Designer Certificate (Preferred)

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Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

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Job Purpose

• To design, develop, and maintain robust data systems that support credit risk analysis and decision-making processes.

Job Responsibilities

• Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.
• Interpret data, analyse results using statistical techniques, and provide ongoing reports.
• Identify, analyse, and interpret trends or patterns in complex data sets.
• Work closely with management to prioritize business and information needs.
• Locate and define new process improvement opportunities.
• Develop and maintain data governance frameworks to ensure data integrity and compliance with regulatory standards.
• Lead initiatives to enhance data security and privacy, ensuring all data handling practices meet industry best practices and legal requirements.
• Develop and maintain comprehensive documentation for all data processes and systems to ensure transparency and continuity.
• Conduct regular audits of data systems to identify and rectify any discrepancies or inefficiencies.

Essential Qualifications

• Minimum required Qualification: Bachelor’s degree in Computer Science / Mathematics / Financial Mathematics / Statistics/ Informatics/ Information Systems, or another quantitative field.
• Proven track record as a data developer or data analyst.
• Technical expertise regarding data models, database design development, data mining, and segmentation techniques.
• Strong knowledge of, and experience with reporting packages, databases (SQL, etc.), programming (ETL (Extract, Transform, Load) frameworks).
• Knowledge of statistics and experience using statistical packages for analysing datasets (Excel, Python, SAS, etc.).
• Certification in data management or analytics (e.g., Certified Analytics Professional, Microsoft Certified: Azure Data Scientist Associate etc.) would be advantageous.

Minimum Experience Level

• 3+ years’ experience in credit risk and data analytics
• Experience in data management and analysis, preferably within the credit risk environment.
• Familiarity with credit risk models and their implementation.
• Experience in handling large data sets and relational databases.
• Experience in leading cross-functional teams in data-driven projects.
• Proven / Demonstrable track record of business requirement implementation models /data models / rule set optimisation in a business environment.
• Experience in developing and implementing data quality frameworks.
• Knowledge of the Credit Banks Act Returns, Credit Risk Economic and Regulatory Capital, credit risk systems, data, and processes
• Background in data and financial risk management and understanding of credit risk assessment methodologies.

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Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous

Requirements

• NQF Level 6 or Higher in a Financial or Business-related field essential
• Post-Grad Degree in Financial/Business Management is an advantage
• Valid driver's license and own reliable transport is essential

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Job Purpose

• To ensure that all Automated Teller Machine (ATMs) are functional by monitoring and maintaining ATM availability within specified Service Level Agreements to external and internal customers to achieve customer service objectives.

Job Responsibilities

• Manage service delivery by providing first line  and after hours support on a seven day standby week according to Service Level Agreements.
• Improve customer service by providing feedback and  follow up on ATM image and availability.
• Ensure ATM availability through the replenishment of cash and stationery and attending to down devices according to service level agreements.
• Build internal relationships by sharing feedback and participating in knowledge sharing sessions with stakeholders.
• Build and maintain relationships with vendors and suppliers by adhering to service level agreements and internal processes and procedures.
• Provide results to stakeholders by balancing  ATM cash  on a daily basis.
• Ensure monthly audits are completed by adhering to Nedbank's process and compliance requirements.
• Check cash and stationery levels  per ATM by monitoring notifications.
• Measure availability of ATMs by means of reports and benchmark percentage uptime agreed to (including downtime due to mechanical defects).
• Ensures that technical issues are resolved by logging maintenance call with relevant vendors.
• Adhere to service level agreements by delivering on a one hour response time when there is an out-of-service ATM.
• Comply with governance in terms of legislative and audit requirements, policies, procedures and processes as required for the ATMs
• Mitigate risk by reporting any deviations from standard operations to management.
• Escalate service failures by reporting to line manager.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing  with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 1 year experience in handling bulk cash in a retail or banking environment

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Job Purpose

• To craft; execute and evaluate Marketing strategies; managing a discipline of the Marketing function and integration of the Marketing processes; services; resources and deliverables to enable Nedbank to deliver on its business strategy.

Job Responsibilities

• Develop and implement an integrated marketing plan to enable the success of the business strategy with short term results while ensuring long-term growth.
• Manage implementation of strategies by assessing performance and taking corrective action.
• Ensure all business areas and decisions are aligned on the strategy and executional parameters of the business marketing strategy, not just the function by engaging and communicating regularly.
• Ensure compliance by managing adherence to policies and procedures and relevant legislation. Mitigate risk by identifying Marketing risks and initiating interventions to reduce/prevent and rectify. Introduce global best practice in support of business goals.
• Ensure alignment and achievement of strategy and create a competitive advantage by translating the Nedbank and Business Unit strategy into a customised Divisional strategy.
• Build a high performance team through managing resources, retention and critical staff.
• Ensure that the leadership agenda has been embraced by the division/function by ensuring leadership relevant strategies and plans have been communicated and implemented by direct reports.
• Manage performance of reports and hold them accountable for managing the performance of their reports by taking corrective action as required, recognising and rewarding team.
• Actively build a culture of improvement by ensuring the design and implementing active talent management, succession planning strategies for division and obtaining buy-in from relevant stakeholders.
• Contribute to team effectiveness by participating in the recruitment and selection of staff.
• Optimise performance and motivation by holding managers accountable for developing their staff and themselves.
• Empower team to make decisions and recommend tailored solutions to Business Unit specific problems, through coaching and mentoring practices.
• Ensure the achievement of Divisional EE and Transformation Plan, making corrections where necessary.
• Support Nedbank strategy by driving corporate citizenship. Measure the effectiveness of differentiated culture plan.
• Develop and implement a strategy to build a differentiated culture of improvement and innovation.
• Immerse self and team in Cluster business plans to support their execution, meet their expectations and improve indicators year on year for function.
• Build and maintain collaborative, long term relationships with internal and external stakeholders to execute integrated business plans.
• Ensure continued satisfaction of stakeholders, manager, direct reports, peers and other managers.

Minimum Experience Level

• 5 - 8 years management in a marketing or related function
• 3 years proven experience in managing strategic projects

Essential Qualifications - NQF Level

• Diploma
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post graduate degree in Marketing or Commerce

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Job Purpose

• To support and maintain the data warehouse in line with the data model; metadata repository and to provide business intelligence analysis through performing strategic and operational support.

Job Responsibilities

• Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
• Manage final transformed data content by complying to prescribed standards for reviewing and publishing.
• Assist/govern population of datamart and metadata repository by complying to standards, systems, processes and procedures.
• Support business units by providing consulting services that delivers data and information relevant to their business.
• Contribute to internal/external information sharing sessions by attending formal and informal meetings.
• Manage vendor relationship interactions by conforming to vendor management office guidelines and principles.
• Deliver work according to customer expectations by prioritizing, planning and implementing requirements.
• Utilize resources by adhering to standards, policies and procedures.
• Align and continuously improve set processes by identifying innovation opportunities.
• Identify and mitigate risk by executing within governance.
• Resolve incidents by logging and tracking through correct channels.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

• 8 years relevant experience of which 3-5 years experience is in a data management /business role

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Degree in Information Technology or Business Management, Mathematical/Statistics

Essential Certifications

• Power BI
• SQL
• Data Management (DAMA) certificate
• Certification/ formal training in relevant technology

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience.

go to method of application »

Job Purpose

• Collaborate with the Head: Group Insurance and senior management to oversee the administration of Group corporate insurance policies.
• Create, implement and enhance the frameworks, internal policies and procedures for the management of Group insurance policies and claims across various locations.
• Support the Head: Group Insurance in the implementation of an effective strategy for the annual procurement of Group insurance policies and/or alternative risk transfer solutions.
• Participate in managing insurance placement and claims administration to ensure timely reimbursements.
• Foster strong relationships with key stakeholders in the insurance sector such as brokers, insurers, third-party captive managers and loss adjusters.

Job Responsibilities

• Stakeholder Management (30%)
• Build and maintain successful connections and flow of information with key stakeholders, spanning the insurance industry and within business and functional groups.
• Leverage established relations for the smooth resolution of claims.
• Address stakeholder inquiries promptly and effectively as the first point of contact.
• Personally ensure issues, questions, and claims are resolved professionally and swiftly.
• Aid in promoting an insurance risk culture within the organisation.
• Insurance Risk Management (40%)
• Support Head: Group Insurance in meeting deliverables as per the annual insurance policy renewal timetable for the Group.
• Implement appropriate and robust claims management and policies framework
• Review Group insurance policies and standards annually.
• Design and upkeep process documents for Group Insurance in compliance with Group policy requirements.
• Analyse cost-benefit of funding options for insurable risks to guide Business Units.
• Finalise group-wide premium allocation model.
• Create and enhance insurance guidelines, communicate them, and train staff on Group Insurance processes.
• Abide by local insurance regulations and stay current with international laws affecting the Group.
• Help with internal audits and remedy findings proactively.
• Gather data and analyse Key Risk Scenarios or trends for Business Units.
• Drive a culture of active compliance within the function

Job Responsibilities Continue

• Innovation (10%)
• Seek continual enhancement of team processes for efficiency.
• Aim for high productivity and look for opportunities to better processes and systems within your portfolio by continuously identifying opportunities to improve process efficiency within the team including contributing towards digitisation and implementing solutions for group wide impact.
• Reporting (20%)
• Prepare, collate appropriate and reliable data for managing insurance risk and claim processes.
• Keep risk templates and reporting tools up-to-date for the team's use.
• Monitor progress and report on claims resolutions.
• Prepare and maintain a specific Insurance Risk dashboard for group wide corporate insurance claims.
• Support the mitigation of risk to Nedbank Group by monitoring, identifying and reporting trends in insurance claims.

Critical aspects of the Role

• The role may require periodic travel within South Africa and Nedbank Africa Regions.
• Graduate-level capability is expected along with proven business experience.
• Demonstrated proficiency in MS Office applications, particularly Word, Advanced Excel, and PowerPoint.

Essential Qualification

• B Com Degree in Accounting, Financial or Risk Management, or Banking.

Preferred Certifications

• Holding an Associate or Fellowship from the Insurance Institute of South Africa is beneficial

Minimum Experience Level

• Minimum five years' experience in financial management, risk, claims, or as an Insurance Manager.
• At least five years in the insurance or banking sector is required.