Job Opportunities at Eskom Communications

Minimum Requirements

Qualification(s):

• National Diploma in Information Management/Engineering/Commerce/
• Business Management/Office Administration at NQF6 with 240 credits

Experience:

• 2 year’s experience in working with customers and
• customer relations, working with data.
• Skills and Competencies

Behavioral:

• Integrity
• Honesty
• Trustworthiness
• Professionalism
•  Leadership:
• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing

 Knowledge:

• Understanding the relationship between data management and business processes
• Data management
• Data centric
• Eskom information systems
• Business processes
• Customer services business processes
• Technical database

Skills:

• Business analysis
• Analytical
• Communication

Key Responsibilities

• Support the operating of data quality practices.
• Assist by facilitating and monitoring data centres of excellence.
• Support the identification and coordination of data purification.
• Facilitate the performance of customer data audits.
• Coordinate data flow analysis.

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Minimum Requirements

Qualification(s):

•  Grade 12/NCV4/NSC3/N3 and languages/ Diploma/Certificate Low-voltage official at NQF4 with 120 credits

Experience:

•  2 years’ minimum experience with basic understanding of electricity

Skills and Competencies

Behavioral:

•  Integrity
•  Honesty
•  Trustworthiness
•  Professionalism

Leadership:

•  Team player
•  Motivating teams
•  Coaching
•  Mentoring
•  Developing

Knowledge:

•  Thorough understanding of customer service and marketing theory
•  Understanding business processes
•  Understanding Eskom business

Skills:

•  Relationship building
•  Functional and technical
•  Problem solving
•  Analytical
•  Negotiation
•  Communication

Key Responsibilities

•  Build customer relationships.
•  Maintain customer data.
•  Execute generic service activities.
•  Execute vending and prepaid activities.
•  Facilitate and enable quotation and connection activities.
•  Facilitate and enable conventional measurement and metering tasks.
   

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Minimum Requirements

Qualification(s):

•  Grade 12/NCV4/NSC3/N3 at NQF4 with 120 credits.

Experience:

•  2 Years related minimum experience with administrative experience. 

Skills and Competencies

Behavioral:

•  Politeness
•  Promptness
•  Energetic
•  Self-starter
•  Assertive
•  Telephone etiquette

Leadership:

•  Team player

Knowledge:

•  Eskom’s policies and procedures

Skills:

•  Administrative
•  Communication
•  Sound interpersonal.
•  Negotiation
•  Liaising

Key Responsibilities

•  Provide section administration.
•  Control office activities.
•  Provide basic advisory service and reporting.
   

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Minimum Requirements

Qualification(s):

• National Diploma/ National N Diploma in Business Management/Marketing/Communications/Marketing/
• Commerce/ Engineering/Social Science/ Accounting/ Finance
• at NQF6 with 240 credits

Related Minimum Experience:

• 2 years’ experience in working with customer and customer relations

Skills and Competencies

Behavioral:

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership:

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing 

Knowledge:

• Service deliver training
• Snippet processing unit (SPU) and prepayment customer tariffs
• Organisation processes
• Customer relationship management
• Low voltage maintenance and fault repair
• Operating regulations for high and low voltage systems
• Metering and billing
• Credit Management directive, policy

Skill

• Computer literate
• Effective time management
• Interpersonal
• Relationship building
• Functional and technical
• Problem solving and analytical
• Negotiation
• Communication
• Telephone
• Stress management
• Report compilation
• Bilingual, multilingual
• Counselling and conflict handling

Key Responsibilities

•  Handle generic service activities
•  Provide customer data
•  Process quotation and connection activities

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Minimum Requirements

Qualification(s):

• National Diploma/National N Diploma in Business in Finance/ Marketing/ Commerce/Social Sciences/Business Management at NQF6 with 240 credits

Experience:

• 2 year’s experience in working with customers, customer relations.

Skills and Competencies

 Behavioral:

• Integrity
• Honesty
• Trustworthiness
• Professionalism
•  Leadership:

Team Player

• Motivating teams
• Coaching
• Mentoring
• Developing

 Knowledge:

• Eskom business
• Standard power unit (SPU) and prepayment customer tariffs
• Service delivery training
• Report compilation

 Skills:

• Computer literate
• Time management
• Interpersonal
• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation
• Communication
• Telephone
• Stress management

Key Responsibilities

•  Handle inbound interactions.
•  Handle back-office activities.
•  Handle multi-media and outbound activities.
•  Provide and improve general customer services.
•  Support marketing, sales and customer service processes.
•  Perform vending, prepaid and easy pay activities.
   

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Minimum Requirements

Qualification(s):

• Grade 12/NCV4/NSC3/N3 and Languages/Diploma/Certificate in the relevant function at NQF 4 with 120 Credits

Experience:

•  2 Years related minimum experience in Engineering survey.

Skills and Competencies

Behavioral:

•  Integrity
•  Honesty
•  Trustworthiness
•  Professionalism

Leadership:

•  Team player

Knowledge:

•  Basic safety regulations
•  Eskom policies, procedures, and processes
•  Plant safety regulations

Skills:

•  Communication
•  Computer literacy
•  Analytical

Key Responsibilities

•  Provide support on surveys for lines.
•  Carry out basic electrification surveys.
•  Undertake basic engineering surveys.
•  Undertake environmental screening.
•  Compile way leave documentation.
•  Oversee field assistant activities.
   

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Minimum Requirements
Qualification(s):

• B Degree/B Tech/National Higher Diploma in Engineering/Commerce/Law at NQF7 with 360 credits.
• Plus, a Government Certificate of Competency (GCC) FACTORIES

Related Minimum Experience:

• 7 years Technical industrial plant operational experience.

Skills and Competencies
Behavioural:

• Ability to work under pressure.
• Disciplined and diligent
• High Level of integrity
• Professionalism
• Honesty
• Trustworthiness
• Integrity

Leadership:

• Basic leadership qualities
• Coaching, developing and mentoring.
• Safety consciousness

Knowledge:

• Systems, Applications and Products (SAP) application
• In depth knowledge of Occupational Health and Safety Act (OHSA)
• Incident investigation techniques
• Relevant legislation
• Eskom policies and procedures

Skill:

• Computer literacy
• Internal auditing
• Communication
• Presentation
• Interpersonal.

Key Responsibilities

• Be accountable for an integrated governance compliance and assurance function.
• Provide direction and support for governance compliance in the business unit.
• Interface with the divisional compliance officer on legal and safety matters.
• Manage the implementation of legislation and internal requirements in the business unit.
• Develop and monitor initiatives and advise on solutions for compliance.
• Be responsible for regulatory reporting and interfacing with stakeholders.

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Minimum Requirements

Qualification(s):

• Grade 12 with Maths and Science/NCV4/NSC3/N3 Engineering at NQF4 with 120 credits

Experience:

•  2 years related minimum experience in distribution network operating and maintenance.

Skills and Competencies

Behavioral:

• Integrity
• Customer centricity
• Professionalism
• Results orientation

Leadership:

• Coaching
• Mentoring
• Developing teams
• Working in a team towards a common goal
• Lead and empower a team.

Knowledge:

• Eskom standards, procedures, directives, and guidelines
• Power plant specific transformers, auxiliary, switchgear theoretical knowledge at the required level
• Quality management international organisation for standardisation (ISO) 9001 and 14001
• Emergency response and safety
• Basic health, safety, environment
• Tools and specialised equipment.
• Low and high voltage systems up to 33kV
• High voltage (HV), medium voltage (MV) and low voltage (LV) line construction
• Operating Regulations for High Voltage Systems (ORHVS)
• Meter worker certification
• Single phase tester
• Crane operating
• Mobile elevating platform operating
• Auger drill operating
• Rock drill operating

Skills:

•  Public driver`s permit (PDP)
•  Valid driver’s licence EC/EB/C1
•  Safety management
•  Basic workshop
•  Communication
•  Sound interpersonal relations.
•  LV authorisation

Key Responsibilities

• Perform breakdown maintenance.
• Perform routine maintenance.
• Perform minor construction activities.
• Ensure health and safety.
• Provide customer services.

Minimum Requirements

Qualification(s):

• Grade 12 with Maths and Science/NCV4/NSC3/N3 Engineering at NQF4 with 120 credits

Experience:

• 2 years related minimum experience in distribution network operating and maintenance.

Skills and Competencies

Behavioral:

• Integrity
• Customer centricity
• Professionalism
• Results orientation

Leadership:

• Coaching
• Mentoring
• Developing teams
• Working in a team towards a common goal
• Lead and empower a team.

Knowledge:

•  Eskom standards, procedures, directives, and guidelines
•  Power plant specific transformers, auxiliary, switchgear theoretical knowledge at the required level
•  Quality management international organisation for standardisation (ISO) 9001 and 14001
•  Emergency response and safety
•  Basic health, safety, environment
•  Tools and specialised equipment.
•  Low and high voltage systems up to 33kV
•  High voltage (HV), medium voltage (MV) and low voltage (LV) line construction
•  Operating Regulations for High Voltage Systems (ORHVS)
•  Meter worker certification
•  Single phase tester
•  Crane operating
•  Mobile elevating platform operating
•  Auger drill operating
•  Rock drill operating

Skills:

•  Public driver`s permit (PDP)
•  Valid driver’s licence EC/EB/C1
•  Safety management
•  Basic workshop
•  Communication
•  Sound interpersonal relations.
•  LV authorisation

Key Responsibilities

•  Perform breakdown maintenance.
•  Perform routine maintenance.
•  Perform minor construction activities.
•  Ensure health and safety.
•  Provide customer services.
   

go to method of application »

Minimum Requirements

Qualification(s):

• Grade 12/NCV4/NSC3/N3 and languages at NQF4 with 120 credits

Experience:

• 2 years related minimum experience in Customer services, metering experience.

Skills and Competencies

Behavioral:

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership:

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing teams

Knowledge:

• Eskom policies, standards, and procedures
• Maintenance, operating and outage value chains.

Skills:

• Negotiating
• Contract management, financial, human resource
• Conflict management
• Facilitation
• Authorisation for local control
• Appropriate valid driver's licence
• Interpersonal

Key Responsibilities

• Perform meter audits and investigations.
• Replace faulty meters.
• Capture and validate data.
• Advise and educate customers.

go to method of application »

Minimum Requirements
Qualification(s):

• National Diploma in Business Management/Communications/Public Relations/Public Administration/ Marketing at NQF6 with 240 credits.

Related Minimum Experience:

• 3 Internal affairs, communication.

Skills and Competencies
Behavioural:

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership:

• Team Player

Knowledge:

• Broader knowledge of Eskom’s business value chain
• Stakeholder management and Eskom’s stakeholders landscape
• Communication discipline
• Stakeholder organisations
• Corporate identity implementation and application

Skill:

• Good verbal and written communication
• Negotiation and planning
• Good coordination and facilitation
• Flexibility
• Good networking
• Presentation.

Key Responsibilities

• Provide support in implementing internal communication mandate and functions.
• Facilitate stakeholder engagement.
• Provide assistance in stakeholder relationships.
• Identify partnership opportunities and platforms.​