Service Agent Contact Centre X5 (Distribution) Westville at Eskom Communications

Minimum Requirements

Qualification(s):

• National Diploma/National N Diploma in Business in Finance/ Marketing/ Commerce/Social Sciences/Business Management at NQF6 with 240 credits

Experience:

• 2 year’s experience in working with customers, customer relations.

Skills and Competencies

 Behavioral:

• Integrity
• Honesty
• Trustworthiness
• Professionalism
•  Leadership:

Team Player

• Motivating teams
• Coaching
• Mentoring
• Developing

 Knowledge:

• Eskom business
• Standard power unit (SPU) and prepayment customer tariffs
• Service delivery training
• Report compilation

 Skills:

• Computer literate
• Time management
• Interpersonal
• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation
• Communication
• Telephone
• Stress management

Key Responsibilities

•  Handle inbound interactions.
•  Handle back-office activities.
•  Handle multi-media and outbound activities.
•  Provide and improve general customer services.
•  Support marketing, sales and customer service processes.
•  Perform vending, prepaid and easy pay activities.