Service Agent Customer Service Area x2 Sebokeng HUB at Eskom Communications

Minimum Requirements

Qualification(s):

• National Diploma/ National N Diploma in Business Management/Marketing/Communications/Marketing/
• Commerce/ Engineering/Social Science/ Accounting/ Finance
• at NQF6 with 240 credits

Related Minimum Experience:

• 2 years’ experience in working with customer and customer relations

Skills and Competencies

Behavioral:

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership:

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing 

Knowledge:

• Service deliver training
• Snippet processing unit (SPU) and prepayment customer tariffs
• Organisation processes
• Customer relationship management
• Low voltage maintenance and fault repair
• Operating regulations for high and low voltage systems
• Metering and billing
• Credit Management directive, policy

Skill

• Computer literate
• Effective time management
• Interpersonal
• Relationship building
• Functional and technical
• Problem solving and analytical
• Negotiation
• Communication
• Telephone
• Stress management
• Report compilation
• Bilingual, multilingual
• Counselling and conflict handling

Key Responsibilities

•  Handle generic service activities
•  Provide customer data
•  Process quotation and connection activities