Job Opportunities at GVI

Goal

• The Groups Support Coordinator will be responsible for professional communication with participants, that all programs proceed with all participant's expectations set, all pre-departure documentation collected, and payments made prior to travel. Webinars will be hosted successfully and all participant information will be relayed to the field team in a timeous manner to ensure a successful arrival. Successful application management will ensure all deposits are received on or before their due date resulting in the team achieving their monthly target for new participants enrolled. 

Specific Responsibilities

• Provide professional pre-departure support to all participants/groups/University’s prior to travel, ensuring a positive pre-departure experience on all fronts.
• Clear Missing Charges report daily/weekly.
• Ensure Salesforce is always up to date with extensions, transfers, and cancellations. 
• Salesforce tasks need to be checked daily to ensure minimal overdue tasks. 
• Payment Schedules must be created as soon as lead is converted and application calls have been scheduled.
• Processing EFT and Stripe payments.
• Managing and responding to emails received in the GVI Education email account.
• Payment Reminders, Payment collection to ensure Overdue payments are received.
• Maintain excellent knowledge of GVI locations and itineraries.
• Schedule application calls.
• Assist with administrative tasks and other duties as required.
• Processing pre-departure documentation.
• Incoming and Outgoing Group Support Calls.
• Convert application leads to Opportunities and link to Group opportunity
• Clear Group Lead queue every day
• Following up with applications and converting them to paid opportunities or
• passing onto the Account Owner to speak to parents.
• Introduce themselves to teacher and develop relationship with them 
• Ensure all participants submit all program documentation.
• Work closely with the sales team to ensure all pre-departure documentation remains up to date.
• Expectation Management and Webinar presentations to participants and parents
• Communication with in-country teams on the ground to arrange pre-departure webinars
• Emergency Phone Duty
• Liaise with Field Staff to ensure itineraries and field manuals are up to date.
• Send reports to your field teams with participant information.
• Ensure that participants and their parents are well informed and prepared for their program and that their information is up to date on their file. Send out field and training manuals, welcome letters and relevant documentation to participants

Candidate Requirements

• Experience in a sales role
• Volunteer experience at home or abroad
• Fluency in written and spoken English
• Experience working with international clients
• Ability to work independently
• Experience working in an international team
• Exceptional team working skills
• Commitment to the best customer service
• Good humour under stress
• Willingness to work flexible working hours: Regular Shift, Mid Shift, Late Shift, Saturday Shift
• Ability to deal with multiple competing demands

Experience

• Administrative or office experience
• Diploma in tourism or related field
• Experience in the youth travel industry
• Experience in managing expectations of our stakeholders and clients
• Passion for making a difference
• International travel experience (advantageous but not required)

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Goal:

• The Goal of the Support Coordinator is to provide professional Customer base service with 360 Support to all GVI Participants while ensuring a positive GVI experience.

Specific Responsibilities:

• Clear Missing Charges report daily/weekly.
• Ensure Salesforce is always up to date with, extensions, transfers, cancellations.
• Salesforce tasks need to be checked daily to ensure minimal overdue tasks.
• Payment Schedules must be created as soon as lead is converted and application calls have been scheduled.
• Processing EFT and Stripe payments.
• Managing and responding to emails received in the GVI teen travel/education email account.
• Payment Reminders, Payment collection to ensure Overdue payments are received.
• Maintain excellent knowledge of GVI locations and itineraries.
• Schedule application call.
• Ensure all participants submit all program documentation.
• Assist with administrative tasks and other duties as required.
• Processing pre-departure documentation.
• Work closely with the sales team to ensure all pre-departure documentation remains up to date.
• Expectation Management and Webinar presentations to participants and parents
• Communication with in-country teams on the ground to arrange pre-departure webinars
• Emergency Phone Duty
• Liaise with Field Staff to ensure itineraries and field manuals are up to date.
• Send reports to your field teams with participant information.
• Ensure that participants and their parents are well informed and prepared for their program and that their information is up to date on their file. Send out field and training manuals, welcome letters and relevant documentation to participants.
• Incoming and Outgoing Support Calls.

Candidate Requirements:

• Experience in a sales role
• Volunteer experience at home or abroad
• Fluency in written and spoken English
• Experience working with international clients
• Ability to work independently
• Experience working in an international team
• Exceptional team working skills
• Commitment to the best customer service
• Good humour under stress
• Willingness to work flexible working hours: Regular Shift, Mid Shift, Late Shift, Saturday Shift
• Ability to deal with multiple competing demands

Experience:

• Administrative or office experience
• Diploma in tourism or related field
• Experience in the youth travel industry
• Experience in managing expectations of our stakeholders and clients
• Passion for making a difference
• International travel experience (advantageous but not required)

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About the role

• Seeking an enthusiastic digital designer who has the desire to do good in the world. Are you passionate about the planet and those on it? Are you excited by disruptive design intended for a purpose? Do you enjoy working in a remote culture with engaged people from around the world?
• Work alongside the senior digital designer and others in the creative and marketing teams, to produce exciting, on-brand designs that appeal to our predominantly Gen-Z market, with the aim to increase click-through rates, brand engagement and website conversion.

Role and responsibilities:

• Interpret briefs to produce digital designs; predominantly social media and ad graphics, brand collateral and other digital artwork.
• Assist in developing the look and feel of each of our brands, keeping up to date with current trends.
• Occasionally work on our website interfaces (either new or updates to existing designs).
• Brainstorm and research new and conceptual ways to excite our target market through design.
• Ensure imagery and design content stays in line with our brand vision and identity.
• Maintain and develop your working skills across various design software programs (eg. Adobe CC programs, Figma etc.), and have the enthusiasm to learn new ones if necessary.
• Contribute and engage in team collaborations and be generally enthusiastic in all areas of work life.

About you

• If you are ambitious, purpose-driven, and you have a great sense of humour,  we want to meet you. As an organisation, we know that welcoming a broad range of people with unique identities makes us a more powerful workforce and we are committed to evolving our diversity, equity and inclusion practice.

Personal attributes:

• You have a keen eye for detail and are passionate about translating creative briefs into conceptual designs that serve a purpose. You thrive with open flows of communication and feedback. You stay up-to-date with current, youth-driven trends and technologies. You are proactive about suggesting new ideas and improvements in design concepts and mediums. You are disciplined to meet agreed deadlines. You are organised and can work independently with multiple projects on the go at once.

Professional skills and experience:

• Relevant tertiary qualification from a recognised university/institute
• 1 - 3 years of experience
• Portfolio body of work
• Competent in Adobe CC (predominantly Illustrator, InDesign and Photoshop) and basic Figma/XD/Sketch knowledge
• Advantageous
• Experience in motion graphics or simple animation/GIF (not a requirement)

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About the role

• If you are exceptionally organized, love to “get stuff done”, appreciate attention to detail, enjoy relationship building, and are looking for a role that invites you to be a part of something bigger then look no further.
• We’re looking for a mid-weight events manager to develop, execute and manage our events calendar, consisting of both on-the-ground and virtual events taking place globally. The Events Manager will work in the Outreach Team (within the Marketing department) and report to the Global Outreach manager. They will work across our GVI and Bushwise brands. The successful candidate will be responsible for ensuring GVI is present at as many events as possible, (at school and university events as well as other relevant expos and fairs.) They will work closely with the ambassador  coordinator to find suitable candidates to represent GVI and attend these events on our behalf, as well as manage all the relevant logistics (e.g. shipping of promotional materials.) The successful candidate will also be responsible for organising and managing all GVI and Bushwise Open Days.
• This person will also need to build great relationships with schools and universities globally, and ensure that we are taking advantage of every opportunity to increase brand awareness (and subsequently bookings) at these institutions. As such, experience within the US/UK academic environment would be a huge bonus.
• To thrive in the Outreach Team, you need to be a team player who enjoys a fun but fast-paced environment. Integrity, kindness, humility and a sense of humour are all key requirements. And a solutions-driven mindset and attitude is an absolute must.

Role and responsibilities:

• Ensure we successfully attend as many events as possible
• Find new events for us to attend
• Organise all event relevant logistics required 
• Organise and manage GVI and Bushwise Open Days (virtual and in person)
• Build relationships with key stakeholders within the academic sector 
• Ensure exposure for GVI is optimised at as many key academic institutions as possible

About you

• If you are ambitious, purpose-driven, and you have a great sense of humour,  we want to meet you. As an organisation, we know that welcoming a broad range of people with unique identities makes us a more powerful workforce and we are committed to evolving our diversity, equity and inclusion practice.

Professional skills and experience:

• 4+ years of relevant experience (events or something similar)
• Highly organised
• Excellent attention to detail 
• Excellent people skills
• Excellent written communication skills
• Ability to think strategically and identify opportunities 
• Proactive, always thinking 1, 2 or 3 steps ahead
• Good at presenting/public speaking 
• Passion for networking
• Great work ethic
• Positive, can-do attitude
• Solutions-driven mindset and attitude
• Process-driven but agile
• Advantageous:
• Experience working within the academic sector
• Experience living in the US/UK
• An interest in volunteering/traveling/sustainable development

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About the role

• If you can spot a marketing opportunity a mile away, could network in your sleep, and the concept of ROI is one you live by, we want to hear from you! 
• We’re looking for a mid-senior PR & Outreach Strategist to help us optimise our outreach activities across our GVI and Bushwise brands. The PR & Outreach Strategist will work in the Outreach Team (within the Marketing department) and report to the Global Outreach manager. The successful candidate will be responsible for optimising and managing all digital outreach, influencer marketing, media and PR activities to ensure we are getting the highest return on investment possible. 
• They will work closely with the Global Outreach Manager to find new ways to increase bookings via targeted outreach and word-of-mouth marketing. They will also be responsible for the optimisation and execution of the GVI and Bushwise referral program, as well as increasing and managing online reviews. 
• The successful candidate will be organised, love to “get stuff done”, appreciate attention to detail, enjoy relationship building, and look for a role that invites them to be a part of something bigger. 
• To thrive in the Outreach Team, you need to be a team player who enjoys a fun but fast-paced environment. Integrity, kindness, humility and a sense of humour are all key requirements. And a solutions-driven mindset and attitude is an absolute must.

Role and responsibilities:

• Optimise and manage referrals programs 
• Optimise and manage all digital outreach activities
• Optimise and manage all influencer marketing activities
• Optimise and manage all online reviews 
• Optimise and manage and media and PR opportunities
• Build & maintain strong relationships with relevant key stakeholders in the media and academic sector 

About you

• If you are ambitious, purpose-driven, and you have a great sense of humour,  we want to meet you. As an organisation, we know that welcoming a broad range of people with unique identities makes us a more powerful workforce and we are committed to evolving our diversity, equity and inclusion practice.

Professional skills and experience:

• 5+ years of relevant experience 
• The ability to spot a marketing opportunity a mile away
• Excellent people skills 
• Excellent written communication skills
• A good understanding of popular social media platforms 
• Great work ethic
• Good strategic/marketing mind
• Proactive, always thinking 1, 2 or 3 steps ahead
• Confident
• Adaptable
• Positive, can-do attitude
• Highly organised
• Good attention to detail 
• Solutions-driven mindset and attitude
• Advantageous:
• Experience working within the academic sector
• Experience working with US/UK media 
• Experience living in the US/UK
• Interest in volunteering/travelling/sustainable development

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About the role

• Work collaboratively with Marketing Operations Manager to set up the necessary processes to execute the required product changes.
• Oversee and coordinate the running of these processes.
• Adjust processes where necessary based on retrospectives on product change projects. Project Manager to facilitate these. 
• Run the associated product change projects. 
• Information and data architecture and management 
• Report on status of projects to senior management stakeholders and work collaboratively with these senior management stakeholders on product change projects. 
• Key Goals: Effective cross-departmental product change management. Information architecture and management. Up to date and accurate product information.  Documented processes, increased efficiency, business wide collaboration and alignment, effective communication and risk mitigation. 
• This role will work across three brands within the GVI Group (GVI, Bushwise and Impact Academy). 
• If you’re hungry for work with a real purpose, you’re eager to collaborate and you’re fun and focused, we’d love to meet you.

Role and responsibilities:

• Establish and document processes for product changes across the business  in collaboration with Marketing, Product, Field Operations, Sales and Systems. These could include(but not limited to):
• New Program/Product Creation 
• Hub Changes/Moves(from an operational and comms perspective. Not logistical, on the ground hub move project management)
• Create timelines for product changes and be responsible for managing these timelines effectively to ensure timeous delivery of the required outputs. 
• Be responsible for the communication, coordination and prioritisation for large scale product changes across the organisation. 
• Run product change projects by initiating, planning, executing, monitoring and closing these according to the established processes. 
• Facilitate retrospectives for these product change projects and adjust processes accordingly. 
• Report on status of projects to senior management team. 
• Collaborate on product change projects with the senior management team where applicable. 
• Create effective data and information management systems. 
• Ensure that these systems are kept up to date so that product information imperative to the success of the business is accurate and available at all times.

About you

• If you are ambitious, purpose-driven, and you have a great sense of humour,  we want to meet you. As an organisation, we know that welcoming a broad range of people with unique identities makes us a more powerful workforce and we are committed to evolving our diversity, equity and inclusion practice.

Personal attributes:

• You are process-orientated with acute attention to detail.
• You thrive innovating and optimising processes 
• You are an effective communicator. 
• You can engage and communicate with all stakeholders.
• You embrace change, understand it, adapt to it and build processes and project plans with the inevitability of change in mind. 
• You have a solid commercial understanding. 
• You are comfortable and confident communicating and working collaboratively with senior management where required
• You have experience in managing large scale change projects on a business operations level(advantageous) or on a project level(required)
• You are proactive ,
• You have the ability to take large amounts of information  and to distil it to ensure that the necessary stakeholders receive the relevant information. 
• You are also someone who is positive, calm, flexible, solutions-driven, innovative.

Professional skills and experience:

• A relevant tertiary qualification
• 6+ years of project management  experience with a proven track record in project management at a business operations level. 
• Experience working within a large(10+) team
• Excellent leadership, problem solving and collaboration  skills
• Evidence of managing complex cross functional teams involving numerous stakeholders
• Advantageous
• PMI Accredited Project Management certifications

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About the role

• The goal of the Social Media Manager is to take Bushwise’s social media presence to the next level. You will create dynamic content featuring wildlife, safari, location, human and conservation stories to help grow the Bushwise brand across our social platforms. This role is also responsible for delivering excellent customer service via community engagement, and reporting on social insights to the business.

Role and responsibilities:

Social expert

• Be one of  our internal experts on organic social media content, platforms, developments and trends
• Bring the latest insights and best practices to Bushwise to help grow our social reach and engagement
• Actively monitor social media for breaking news and trending topic opportunities and join these conversations quickly

Social strategy

• Collaborate with the Head of Brand Communications and team to design strategies for Instagram, TikTok, Facebook, and LinkedIn, focusing on rapid growth on Instagram and TikTok
• Roll out these platform strategies, creating unique, real, user-focused content

Videography and photography

• Capture and produce top-quality content (photos, videos, interviews, video testimonials, video staff bios, stories, Q&As, promotional videos, and more) ready for distribution across social media and other channels

Student and trainer content 

• Encourage, collect and edit content captured by students and staff on the Bushwise campuses – UGC will be central to the social strategy

Live content 

• Stream and/or post content collected from the Bushwise campuses and surrounds on social media 

Content planning and efficiency 

• Plan, create and schedule/post monthly content plans for all platforms (Facebook, Instagram, LinkedIn, TikTok)
• Communicate clearly and timeously with the Operations team to ensure proper task management (Trello experience is ideal)

Community engagement 

• Responsible for community management across all social platforms, providing excellent customer service and growing Bushwise’s engagement with users

YouTube 

• Contribute to growing a successful YouTube channel

Bushwise ambassador 

• Collaborate positively with both the Bushwise campus team and the GVI Central Support Marketing team
• Train, support and assess Bushwise students on their own social media content creation when required
• Maintain professional, positive relationships with Bushwise students and staff

About you

• If you are ambitious, purpose-driven, and you have a great sense of humour,  we want to meet you. As an organisation, we know that welcoming a broad range of people with unique identities makes us a more powerful workforce and we are committed to evolving our diversity, equity and inclusion practice.

Personal attributes:

• Extensive knowledge of Instagram, TikTok, Facebook, LinkedIn, Twitter and YouTube
• Excellent attention to detail and understanding of how people interact with content on different social platforms
• Creative, intelligent and engaged with conservation topics
• Great visual eye
• Ability to write sharp, clean copy
• Organised, efficient, and with good attention to detail
• Honest, empathetic and fuss-free
• Open communicator

Professional skills and experience:

• 2+ years of experience in a proven social media role
• A strong portfolio of work

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About the role

• To join us on our journey of growth, learning and impact, we are looking for an experienced, passionate professional whose strengths lie in global people management and operations. 
• This person will work remotely and will have the challenging task of overseeing the delivery of our world-leading marine programs in a number of destinations around the globe. They will interact closely with the managers  in those regions, to deliver the vision laid out by the team who design our participant experience. 

Role and responsibilities:

• Provide input to the GVI Product team as they define the experience for each program for each hub
• Provide the projects, staff, resources, consumables, assets and infrastructure to deliver the GVI experience as defined by the Product team
• Work with the Director of Field Operations, GVI Product team and Field Operations teams to address any issues arising from the quality assurance process
• Ensure that all  project work generates the maximum possible impact, and is consistent with GVI’s ethical framework
• Program design/review and implementation of all marine and/or conservation related projects across GVI
• Development and oversight of scientific research programs across marine and/or conservation related projects
• Ensure that Health and Safety protocols are followed,  to ensure the safety of all participants, staff and other visitors to all GVI sites in their region
• Optimise the commercial and operational structures by which the projects, staff, resources, consumables, assets and infrastructure are provided
• Ensure successful implementation and reporting of project Impact measurement processes
• Ensure the successful implementation and delivery of marketing and internal communication initiatives
• Prepare for and ensure the successful management of any issues which arise across locations, including on-the-ground management of customer complaints, medical issues, natural disasters etc 
• In conjunction with the People and Field Operations functions, ensure the availability of full- and part-time skilled, fully-trained and motivated field staff to meet the requirements outlined in the field model staffing plan
• Work with the Cape Town team to ensure in country legal compliance and maintain desired legal status through accurate and timely reporting.

About you

• If you are passionate about all things marine conservation, have extensive experience running a dive and/or marine operation, are health and safety focused, and in addition have a great sense of humour, we want to meet you! As an organisation, we know that welcoming a broad range of people with unique identities makes us a more powerful workforce and we are committed to evolving our diversity, equity and inclusion practice.

Professional skills and experience:

• 5-7+ years experience running a marine operation 
• PADI diving qualification (ideally Instructor level) 
• Health and safety qualified, with extensive experience managing the health and safety of a dive operation 
• Proven track record successfully managing geographically-distributed teams
• Exceptional communication, problem solving and time management skills
• Strong financial management experience

Personal attributes:

• Strong people and time management skills
• Commitment, drive and enthusiasm to develop yourself and others
• Hardworking, with the ability to lead and problem solve
• Flexible, open-minded, adaptable team player

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About the role

• GVI is looking for a highly personable, proactive, detail-oriented HR and recruitment professional to join our People Team. This role is suited to someone who has recruited for, and on boarded individuals across the globe, and who ideally has a background in tourism or international development, as the role will assist our international ‘field’ teams who are based in 17 different locations. There will be a strong administration and compliance focus, but the role will also require a highly dynamic, flexible individual who is able to build relationships with people from all different backgrounds. 
• The People Team, where this role will sit, is currently a multifaceted team of three, who take care of everything people-related across our global team including HR, recruitment, onboarding, office management, well-being, training, development, and ongoing engagement. We are currently based in Cape Town, as part of the Central Support office, however, due to our ability to work remotely, this role has the ability to work anywhere, provided it’s in line with Cape Town working hours.

Role and responsibilities

This role has 3 goals:

Field recruitment specialist: 

• Become the field expert with recruitment: research and suggest best advertising platforms for unique roles, place successful candidates in a timeous manner 

Field onboarding and compliance:

• Once the successful candidate is signed on, responsible for getting the new employee into the field effectively. This includes:
• Introduce to, and assist Field Support Manager with pre-departure training/insurance enrolment 
• Liaise with relevant Program Manager for visa/travel logistics and assist new employee to arrive in-country effectively 
• Ensure new employee has completed new starter forms 
• Ensure new employee has all documentation uploaded to BamboooHR & is compliant on all fronts (criminal check, passport, contract, new starter forms, certifications. etc) 
• Log ticket with IT for relevant system setup (Skype, email, etc.)
• Check in 1-week post arrival to close the loop 
• Ensure ongoing compliance of field documentation

Field people representative: 

• Attends relevant field meetings and feeds necessary info back to People team efficiently, working collaboratively to find necessary solutions 
• Meets with Program Managers initially to understand each hub’s individual staffing conditions on base, and then bi-monthly to understand up to date hub’s people-related needs/conditions

About you

• If you are ambitious, purpose-driven, and you have a great sense of humour,  we want to meet you. As an organisation, we know that welcoming a broad range of people with unique identities makes us a more powerful workforce and we are committed to evolving our diversity, equity and inclusion practice.

Required professional skills and experience:

• Minimum 3+ years experience in global recruitment and HR - ideally working in the tourism industry 
• Experience working for a travel organisation that hires globally and/or relocates individuals to different locations is highly advantageous
• Tertiary education in a relevant field is also advantageous

Personal attributes:

• Outstanding interpersonal and communication skills (verbal and written) with the ability to connect with candidates and team members across the globe
• Effective team player with a growth mindset, and a strong desire to help people 
• Technologically savvy - with the ability to manage job ads across different digital platforms as well as learn new applications and software 
• Excellent attention to detail, with an innate ability to create and optimise processes for efficiency 
• High sense of urgency, with the ability to multitask, prioritise and organise yourself effectively 
• Flexible, adaptable self-starter who is proactive and always open to innovating and trying something new