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Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month.
To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
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Purpose Statement
To be a client engagement technical expert and apply and provide data, systems and engineering know how to support, track, develop and improve CE programs, campaigns and prompts throughout the client engagement life cycle.
Experience
Minimum:
- 3-4 year's technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems and integration points in respect of a client centric view.
- Experience of working cross functionally with multiple stakeholders.
- Operating in an environment practicing Agile methodology.
Ideal:
- 3 years’ experience in CE to understand data, modelling, selection, systems and integration points in respect of a client centric view
- 3 years program or business engineering experience project experience.
Qualifications (Minimum)
- Bachelor's Degree in Engineering - Industrial or Statistics
Qualifications (Ideal or Preferred)
- Honours Degree in Engineering - Industrial or Statistics
Knowledge
Minimum:
- Process engineering
- Analytics and modelling
- System integration, APIs
- Customer relationship management principles, tools and methods
- Understanding of data, modelling, selection, systems and integration points in respect of a client centric view.
- Stakeholder engagement and management principles and practices
- Agile methodology
Ideal:
- CX or CE Journey mapping
- Technical CRM program building
- AI modelling
- Digital channel development and integration
Skills
- Communications Skills
- Analytical Skills
- Planning, organising and coordination skills
- Problem solving skills
- Interpersonal & Relationship management Skills
- Competencies
- Deciding and Initiating Action
- Working with People
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Applying Expertise and Technology
- Analysing
- Creating and Innovating
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
- Achieving Personal Work Goals and Objectives
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
- Continuous business and industry research to guide the critical evaluation of new and existing software / application solutions
- Undertake impact analysis specific to solution and the changes thereof, within the solution and effected peer systems
- Identification of Risks, Issues and Decisions needed in support of project deliverables and scope. This also includes understanding of Project Management principles (Prince2).
- Understanding and conceptualisation of the MIS/Reporting requirement and need from the solution
- Leadership skills including management of teams, expectations and process, solution and operational change
Experience
Min:
- Must have proven experience as Business Analyst (BA) within the environment
- Business Analyst
- At least 3 - 7 years’ experience as Business Analyst
- Basic project management experience
Qualifications (Minimum)
- A relevant tertiary qualification in Information Technology
Qualifications (Ideal or Preferred)
Knowledge
Min:
Must have detailed knowledge of:
- Banking and IT Standards and governance
- Testing practices and methodology
Ideal:
Detailed knowledge of:
- Agile development life cycle
- Change Management
- Banking systems
- Credit Granting/Savings
- Collections Environment
- MIS/BI/Data Warehousing
- Knowledge of UML and business process modelling (BPM) – EA and Visio
Solid understanding of:
- Project Management
- Communication Skills and Conflict Management
Skills
- Strategic Thinking Skills
- Planning, organising and coordination skills
- Project Management Skills (Methodolgy Specific)
- Competencies
- Adapting and Responding to Change
- Analysing
- Delivering Results and Meeting Customer Expectations
- Learning and Researching
- Persuading and Influencing
- Presenting and Communicating Information
- Relating and Networking
- Working with People
Conditions of Employment
- A valid driver's license and own vehicle is required
- Contactable via own mobile phone
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Position Purpose
To support the Product Head: Unsecured Lending in producing the best product for Merchant Loans; optimising the lending product through directing the building and development of the product throughout the credit lifecycle of origination, account and risk management and Collections, partnering and collaborating with the Software Development Manager and teams around the sequence/priority in which to build and develop the product. The role will provide requirements to the Product Head: Credit Fulfilment and the Product Manager: Rehabilitation and Recoveries.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Credit Risk Management
Experience
- Proven management experience; senior level product development or product manager/owner
- 5+ years’ experience managing, developing and delivering a product in a Credit environment.
- Working at tactical and operational levels and providing input into product strategy and business planning.
- Integrating business and technical product segments to achieve objectives, delivery and targets.
- Career experience to include some time in one or more technical roles.
- Communicating with technical and non-technical stakeholders across multiple business units.
- Authoring of documents relating to product life cycle including business plans, product roadmap, business cases and requirements and functional specifications.
- Scoping/running usability studies and/or customer research.
- Using data and metrics to test theories, confirm assumptions, and measure success
- Client development and validating products through customer feedback.
- Aligning operational initiatives and/or projects to corporate strategies and objectives
- Achieving goals and objectives through cross functional teams.
- Managing and working with remote / hybrid teams.
- Leading and managing multi-functional teams to deliver
- Business development in a banking/financial landscape
Ideal:
- Product development experience in the product domain at management level
- Working with Agile product ownership and methodology
Knowledge
- Financial acumen sufficient for budget management
- Translation of product strategies into tactical and operational planning
- Systems thinking; able to take a ‘big picture’ view, assess, recommend logical, sound decisions and influence others to achieve objectives.
- Relevant product expertise and process know-how
- Agile product ownership and methodology
- Domain specific knowledge, business insight, understanding of product technology, technical dependencies
- People management principles and techniques
- Stakeholder management principles and practices
- Data-driven approach; analytical and quantitative skills.
- Technologically literate and able to adapt to new technologies
Ideal:
- In-depth knowl
- edge and understanding of banking (i.e. productivity, profit, efficiency, processes and procedures and client service)
- Continuous improvement best practices (Lean, 6-Sigma, Theory of constraints, PDCA, etc.)
- Process mapping and process improvements techniques
Skills
- Communications Skills
- Problem solving skills
- Analytical Skills
- Verbal Reasoning skills
- Commercial Thinking Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Leadership Skills
- Planning, organising and coordination skills
- Project Management Skills (Methodolgy Specific)
- Influencing Skills
- Presentation Skills
Competencies
- Working with People
- Relating and Networking
- Writing and Reporting
- Analysing
- Learning and Researching
- Creating and Innovating
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
- To design and write specifications for the Postilion and Proview environments by utilising an understanding of the EFT and Card Transaction Systems
- To resolve advanced user queries related to the terminal drive and transaction switching environments.
Experience
Min:
- At least 3 – 5 years’ relevant experience the terminal drive and transaction switching environments
- A minimum of 3 years’ experience in:
- Switching Systems (i.e. Postilion, Base 24, ON2), or
- Payment systems (Visanet; Banknet), including POS (i.e. Easy Pay) and ATM (i.e. Saswitch), or
- Back Office systems (Extracts, Recons, Clearing and Settlement; Dispute Handling; Compliance and Risk; GL Integration)
Ideal:
Valued requirements include:
- ATM App
- Term App ISO
- Real Time Framework
- Merchant Settlement
- Post Card
- SSIS (SQL Server Integration Services)
- Crystal Reports
- Bancs Node
Qualifications (Minimum)
- A relevant tertiary qualification in Information Technology - Computer Science or Information Systems
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant post graduate degree in Information Technology
Knowledge
Min:
Basic knowledge & understanding of:
- Computer Systems
- Transaction switching and ISO8583 Messaging
- Databases and Query language (i.e. SQL)
- B2B and Interbank processing
Ideal:
Understanding of:
- Capitec Bank’s systems environment
- Capitec Bank business model
- Best practices for Quality Assurance (QA)
- TCP / IP network principles
- System Architectural design principles & application
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Negotiation skills
- Influencing Skills
- Facilitation Skills
- Presentation Skills
- Analytical Skills
- Problem solving skills
- Commercial Thinking Skills
- Planning, organising and coordination skills
- Attention to Detail
Competencies
- Achieving Personal Work Goals and Objectives
- Delivering Results and Meeting Customer Expectations
- Working with People
Conditions of Employment
- Clear criminal and credit record
- Contactable via own mobile phone
- Required to be available after hours in case of emergency
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Purpose Statement
- To enable the business to manage Credit risk through tracking Credit Granting Policy and by analysing credit data and operational intelligence to derive effective and useable management insight.
- To design and propose tactical credit granting policy solutions.
Experience
Minimum:
- Minimum experience is dependent on the qualification of the candidate/incumbent
- Relevant undergrad degree: 2 years’ experience in a banking, auditing, retail or credit granting environment.
- Relevant Honours degree: 1 year experience in a banking, auditing, retail or credit granting environment.
Ideal:
Qualifications (Minimum)
- Bachelor's Degree in Finance or Statistics
Qualifications (Ideal or Preferred)
- Masters Degree in Finance or Statistics
Knowledge
Minimum:
- Retail credit lifecycle
- Retail credit market
- Retail credit IT systems architecture
- Retail credit profit models including pricing and provisioning
- National Credit Act (NCA)
- Protection of Personal Information Act (POPI)
- Credit affordability assessment regulations
- Understanding of technical issues and the impact these may have on the design and delivery of business solutions
- How to investigate, analyse, design and deliver business solutions
Ideal:
- Capitec Bank’s credit policy and systems
- Reporting and dashboard software (ex. PowerBI)
- Database querying software (ex. SQL)
- Statistical software (ex. SAS, R, Python)
- Project management principles
- Consumer Protection Act (CPA)
- Banks Act and Basel III Risk Framework
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Analytical Skills
- Numerical Reasoning skills
- Programming skill (SAS, SQL, R, Python)
Competencies
- Relating and Networking
- Applying Expertise and Technology
- Analysing
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
- Achieving Personal Work Goals and Objectives
Conditions of Employment
- Clear criminal and credit record
go to method of application »
Purpose Statement
To assist in building and delivering the AI strategy to ensure Capitec is able to compete in a fast changing landscape. Data science will be a key strategic differentiator in the future.
Data scientists will help automate and improve processes, create new products and services and assist with improved decision making based on data.
Experience
Level descriptors:
- DS 1-2 will work under close supervision to ensure best practices are followed.
- DS 3-4 are expected to be able to co-ordinate and lead other data scientists to ensure successful starting trajectories of projects. Also expected to be able to present at required formal committees within the bank (e.g. MTSC, ECM, CCM, TAF, Data Steerco) to drive project delivery.
Proven experience in:
- 2+ years of experience in building machine learning models in Python/R
- Business analysis and requirements gathering
- Reproducible coding experience and working with source control tools e.g. Git, Bitbucket
- Experience in deploying models into production
- Spark, Hadoop or similar big data coding experience
- Working in remote environments, e.g. Docker, Linux
- Working in cloud environments, e.g. Azure, AWS
Qualifications (Minimum)
- Honours Degree in Data Science or Mathematics
Qualifications (Ideal or Preferred)
- Doctoral Degree in Data Science or Mathematics
Knowledge
Min:
Must have detailed knowledge of:
- Solution and experimental design for model development
- Machine learning development and underlying theory and assumptions of techniques.
- Predictive modelling techniques (statistical and machine learning) and deployment
- Source control systems e.g. Git, Bitbucket, or Sourcetree
- Relational database technologies
- Data Science lifecycle and applicable skills within
Ideal:
- Data analysis
- Solution and experimental design
- Machine learning model architecture (technical design and implementation processes)
- Specialist in one or more specific machine learning competencies, e.g. NLP, Deep Learning etc.
Solid understanding of:
- Underlying theory and application of machine learning models, must be able to understand underlying principles and theory and be able to teach others.
- Best practices for data science
- Ethical AI design principles
- Capitec Data Science lifecycle
- Capitec DPLC
Skills
- Numerical Reasoning skills
- Attention to Detail
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Problem solving skills
- Analytical Skills
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
- To perform HR SF System tasks that relate to the administration of employee data within an assigned Division. Accountabilities include, but are not limited to:
- Manage and load all Hires
- Administration and Validation of Business and Employee master data
- Administration and Validation of Conditions of Employment changes and lateral moves
- Structure changes and employee data validation
- Client Care and Query resolution
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
- A relevant tertiary qualification in Human Resources
Experience
Minimum:
- 2 years+ HR Administration experience
- 2 years+ HR data capturing and data maintenance experience
Experience working:
- with highly confidential information
- within strict SLA’s and deadlines in a professional Client Centric environment
Ideal:
- SF HR Employee Central experience
- Experience in trouble shooting and query resolutions (IT and HR)
- Preferable experience working within HR processes and procedural guidelines
- Data validation processes
- Understanding of Position management and organisation design
Knowledge
Minimum:
- Good understanding of data privacy and quality management
- Proficiency in Microsoft Excel (Pivots, Lookups, etc.)
- Ability to communicate clearly in English, both verbally and in writing
Ideal:
- Good knowledge of Basic Conditions of Employment; Labour Relations Act; Employment Equity Act; Skills Development Act, POPI etc.
- Knowledge of Capitec HR processes and procedures highly advantageous
- Understanding of SAP SF System (example position versus Job management)
- Appointment documents and employee data management
Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Attention to Detail
- Problem solving skills
- Administration Skills
- Verbal Reasoning skills
Competencies
- Working with People
- Persuading and Influencing
- Presenting and Communicating Information
- Planning and Organising
- Applying Expertise and Technology
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
- Following Instructions and Procedures
Conditions of Employment
- Clear criminal and credit record
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About this opportunity:
This role forms part of the Talent Management team. We are looking for the person who will challenge the status quo and raise the bar on delivering quality Talent Pipelines. The purpose of this role is to manage the implementation of talent initiatives to ensure we meet increased scare skills demands and secure future talent sustainability. While leading a small team, this role will make a big impact in the organisation’s talent strategy.
The type of person that will find joy in this opportunity:
- With a positive mindset you unleash energy at every engagement
- You recognise the value of building sustainable relationships with internal and external stakeholders
- You thrive on translating strategy into actionable initiatives and tracking return on investment for the business
- You get a kick out of providing the business with data insights that will support better decision making when it comes to talent.
- Simplifying complex tasks comes naturally to you.
Candidate Requirement
- Bachelor’s degree majoring in Human Resources / Business Management | Commerce
- 3 – 5 years’ experience in a similar capacity (middle to senior management role), in a Financial Services / Retail environment.
- Experience in delivering people solutions for large organisations
- Experience in working alongside internal and external stakeholders to execute complex projects and initiatives from start to end.
- Proven experience in relationship building / stakeholder management with Academic / educational institutions.
- Relevant industry related networks
Competencies
- Deciding and Initiating Action
- Delivering Results and Meeting Customer Expectations
- Leading and Supervising
- Adapting and Responding to Change
- Planning and Organising
- Relating and Networking
- Working with People
- Presenting and Communicating Information
Conditions of Employment
- Clear criminal and credit record
go to method of application »
About this opportunity:
This role forms part of the Talent Management team. We are looking for the person who will challenge the status quo and raise the bar on leading the delivery of high-quality Succession and Performance practices through means of strategic initiatives, as part of an integrated project plan. This will ensure the progression of employees through the talent pipeline, in partnership with key stakeholders as well as industry leaders.
The type of person that will find joy in this opportunity:
- With a positive mindset you unleash energy at every engagement
- You recognise the value of building sustainable relationships with internal and external stakeholders
- You thrive on translating strategy into actionable initiatives and tracking return on investment for the business
- You get a kick out of providing the business with data insights that will support better decision making when it comes to talent.
- Simplifying complex tasks comes naturally to you.
Candidate Requirement
- A tertiary qualification in Psychology, Psychometry, Project Management, Business Management and or Business Analysis.
- 3 – 5 years in a similar capacity (middle to senior management role), in a Financial Services / Retail environment
- Experience in delivering people solutions for large organisations
- Experience in working alongside internal and external stakeholders to execute complex projects and initiatives from start to end
- Proven experience in relationship building / stakeholder management with Industry stakeholders
- Relevant industry related networks
Competencies
- Deciding and Initiating Action
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organising
- Presenting and Communicating Information
- Persuading and Influencing
- Working with People
- Adapting and Responding to Change
Conditions of Employment
- Clear criminal and credit record
go to method of application »
Purpose Statement
- To contribute to the overall profitability of Business Bank by promoting and selling Business Bank and merchant products to new business clients.
Experience
Min:
- At least 2 – 3 years proven cold calling sales experience; generating own selling opportunities
- Building and developing a client base across a geographic area.
- Proven experience in identifying sales or business opportunities and/or customer needs and providing solutions for these.
Ideal:
- Cold-calling/external sales experience in a merchant acquiring environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Commerce or Marketing
Knowledge
Min:Knowledge and understanding of:
- Commercial, economic, SME landscape (esp. in the relevant geographic area)
- Sales and sales optimisation techniques & principles
- Commercial/business know how (how businesses work.)
- Client relationship management principles
- Engagement/conflict management practices
- Performance culture
Ideal:
Knowledge and understanding of:
- Business banking landscape, products and knowledge
- Payment solutions environment (merchant services)
- Stock control
- POS Solutions
- Capitec Bank Acquiring product knowledge
Skills
- Negotiation skills
- Planning, organising and coordination skills
- Commercial Thinking Skills
- Communications Skills
- Interpersonal & Relationship management Skills
Competencies
- Deciding and Initiating Action
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Adapting and Responding to Change
- Coping with Pressures and Setbacks
- Delivering Results and Meeting Customer Expectations
Conditions of Employment
- Clear criminal and credit record
- A valid driver's license and own vehicle is required as an inherent operational requirement of the job
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Purpose Statement
Responsible for the implementation of individual applications on the Capitec Cognitive Platform according to industry standards and architect guidance.
Experience
- 5 years’ proven experience in software development
- 2 years’ proven experience in software development on a cloud environment
Experience in the following development languages:
Minimum
- SQL 20 and higher
- .Net (C#)
- Python
- Angular
- JavaScript
- Node JS
Qualifications (Minimum)
- A relevant tertiary qualification in Information Technology
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Min:
Must have detailed knowledge of:
- Cloud environment
- IT systems development processes (SDLC)
- Application development
- Testing practices
Ideal:
Knowledge of:
- UML
- Systems analysis and design
- Cloud services and more specifically the Azure environment
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Analytical Skills
- Problem solving skills
Competencies
- Achieving Personal Work Goals and Objectives
- Delivering Results and Meeting Customer Expectations
- Working with People
Conditions of Employment
- Clear criminal and credit record
- Contactable via own mobile phone
go to method of application »
Purpose Statement
- Liaise with stakeholders to formulate functional specifications, which provides effective technology solutions for project, and non-project business requirements related to Capitec Bank’s Risk Management related systems.
- Guide the system development processes across internal and external IT technical resources to facilitate the successful implementation, support and maintenance of such systems.
- Continuous business and industry research to identify problems, needs, opportunities for improvement and guiding the critical evaluation of new and existing software / application solutions.
Experience
- Minimum 5 years’ relevant software development experience as a Business Analyst in the Banking, IT Risk and Compliance or Retail Industry.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant qualification in Commerce or Information Technology
- A relevant tertiary qualification in Business Analysis
Knowledge
Must have detailed knowledge of:
- IT Software Development Life Cycle
- Business analysis and design
- Agile methodologies and processes
- UML and business process modelling (BPM)
- Best practices for Quality Assurance (QA)
- Standards and governance
- Testing practice
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Negotiation skills
- Influencing Skills
- Presentation Skills
- Facilitation Skills
- Analytical Skills
- Problem solving skills
- Commercial Thinking Skills
- Attention to Detail
- Planning, organising and coordination skills
- Leadership Skills
Competencies
- Adapting and Responding to Change
- Analysing
- Delivering Results and Meeting Customer Expectations
- Learning and Researching
- Persuading and Influencing
- Presenting and Communicating Information
- Relating and Networking
- Working with People
Conditions of Employment
- Clear criminal and credit record
- Contactable via own mobile phone
go to method of application »
Purpose Statement
- To collaborate with the Business Analysts to define test scenarios
- To prepare, participate in, and oversee the execution of test cases within a feature team
- To participate in the validation of functional and non-functional test requirements
- To participate in the preparation of test data in terms of input and expected outcome data
- To participate in the preparation of required test environments
Experience
Minimum Experience
- proven formal experience in QA testing, preferably within a continuous delivery development environment
- SQL Query Language Experience
Qualifications (Minimum)
- National Certificate in Grade 12 National Certificate
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification
- Certification in Software Testing
Knowledge
Minimum Knowledge Required:
- Understanding the full Systems Development Project Lifecycle (SDLC)
- Best practice in software and hardware testing
Ideal Knowledge Required:
- Application of test tools
- UML
- Test Automation
- Financial/Banking Systems
Skills
- Analytical Skills
- Attention to Detail
- Communications Skills
- Decision making skills
- Influencing Skills
- Problem solving skills
Competencies
- Analysing
- Coping with Pressures and Setbacks
- Adapting and Responding to Change
- Delivering Results and Meeting Customer Expectations
- Planning and Organising
- Relating and Networking
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
- Responsible for conceptualization, research, system design & management digital projects.
Experience
Minimum:
- 5 years' proven experience in software development, architecture, project delivery and implementation
- Proven cloud-first system development & architecture experience
Experience in the following development technologies:
- Agile
- Object-oriented Development
- Web API & RESTful web services
- System design patterns (MVC, Serverless Computer)
- Unified Modelling Language
- Relational & NoSQL Database Design
- Cloud architecture & platforms (Azure, AWS)
- Container Platforms (Docker, Kubernetes)
- C#, Java or Node.js
- Experience & knowledge of UML diagrams
- Proven practical experience with application development (hands-on code)
Ideal:
- Team Leadership experience
Experience in a subset of the following development technologies or similar:
- HTML5
- CSS3
- JavaScript Frameworks (Angular, Polymer, React)
- API Management
- Compute (App Services, Function App, Logic App)
- Storage (CosmosDB, SQL)
- Messaging (ESB, Event Hub)
- Identity & Security (AAD, B2C, B2B, Key Vault)
- Relational (SQL Server)
- NoSQL (MongoDB)
- Android - Android Studio
- iOS - xcode
- Cross Platform (Cordova, PhoneGap, NativeScript)
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
- Bachelor's Degree in Information Technology - IT Engineering
Knowledge
Minimum:
- IT Systems development processes (SDLC)
- Application, Web & Mobile development
- Systems analysis and design
- UML
- Testing practices
- Banking operational & systems environment
Ideal:
- Research & development - prototyping experience
- Internet of Things (IoT)
- Artificial Intelligence
- Virtual Assistants
- Unified Communications
Skills
- Communication (written and verbal)
- Interpersonal / Relationship Management
- Analytical, diagnostic and problem solving
- The ability to handle multiple projects and deadlines
- Ability to work under own initiative without guidance, cope well under sustained pressure and deliver to deadlines
- Ability to work effectively with no or little supervision
- Ownership and accountability
- Team Player
Competencies
- Working with People
- Delivering Results and Meeting Customer Expectations
- Achieving Personal Work Goals and Objectives
Conditions of Employment
- Willingness to work or be available overtime and / or weekends frequently
- Clear criminal and credit record
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Purpose Statement
- Liaise with business to formulate and hand over functional specifications for the online credit platform in order to grow on-line capabilities, deliver a better online customer experience and driving increased engagement, loyalty and revenue.
- Steer the system development processes through linking internal and external IT technical resources to facilitate the successful implementation and maintenance of such systems.
- Compile test plans and ensure delivery is according to business requirements
- Continuous business and industry research to guide the critical evaluation of new and existing software / application solutions
Experience
- Minimum 3 -5 years’ relevant software development experience as a Business Analyst in the Retail Credit, Online Banking Industry.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Commerce or Information Technology
Knowledge
Detailed knowledge and understanding of:
- The Banking Industry (Products and Customer needs)
- The Retail Credit, Online Banking or E-commerce Industry
- The Internet and developing Web-based products and services
- Web applications related to money transactions
- Social media and e-commerce for brands
- Online client behaviour and industry best practices
- Credit Scoring
- National Credit Act (NCA)
- National Credit Regulator (NCR)
- Business analysis and design
- Project Management principles and methodologies
- Systems Development Life Cycle (SDLC)
- Agile development principles and methodologies (certification will be advantageous)
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Negotiation skills
- Influencing Skills
- Presentation Skills
- Facilitation Skills
- Analytical Skills
- Problem solving skills
- Commercial Thinking Skills
- Attention to Detail
- Planning, organising and coordination skills
Competencies
- Adapting and Responding to Change
- Analysing
- Delivering Results and Meeting Customer Expectations
- Learning and Researching
- Persuading and Influencing
- Presenting and Communicating Information
- Relating and Networking
- Working with People
Conditions of Employment
- A valid driver's license and own vehicle is required
- Clear criminal and credit record
go to method of application »
Purpose Statement
- To contribute towards enhancing the skills and capabilities of data professionals and citizens in Capitec Bank to be data-driven through:
- Mapping and executing data analytics learning / upskilling journeys
- Coordinating Data Analytics programmes, certifications, and initiatives (for example, online learning platform, badging programmes, data literacy foundation, etc.)
- Track and report on the completion of programmes, certifications, and initiatives against targets
- Monitor the performance of skills and capabilities of data professionals and citizens over time
- Creating awareness and supporting change management campaigns relating to online learning.
- Coordinating data analytics pages on Confluence
Experience
Minimum:
- Proven experience of managing data or digital upskilling initiatives in a large organisation.
- 3 to 5 years’ proven experience in:
- Defining a learning journey or programme
- Driving the execution of upskilling programmes
- Change management within large technical projects and initiatives
- Project and task planning and execution at a large scale within a complex and dynamic environment
- Proven track record of engaging with a variety of senior stakeholders in a business
Ideal:
- Experience in coordination of Financial Education programmes.
- Business application of data and analytics at a strategic and tactical level.
- Practical experience in applying Agile way of working methodologies and SAFe
- Capitec Bank IT and infrastructure technologies knowledge and experience
- Foundational experience in data literacy
Qualifications (Minimum)
- Bachelor's Degree in Data Analysis or Change Management
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Data Analysis or Change Management
Knowledge
Minimum:
- Basic understanding of data life cycle management.
- Managing learning programmes.
- Change management principles (transformation and change tools and techniques).
- Project management and coordination.
- Delivery management.
- Internal and external communication methods and practices.
Ideal:
- Registered ADKAR change practitioner
- Data and analytics landscape (skills / techniques / tools in the market)
Skills
- Communications Skills
- Decision making skills
- Interpersonal & Relationship management Skills
- Planning, organising and coordination skills
- Problem solving skills
Competencies
- Delivering Results and Meeting Customer Expectations
- Learning and Researching
- Persuading and Influencing
- Planning and Organising
- Presenting and Communicating Information
- Working with People
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
- To enable the bank to become more data driven through setting up, coordinating and managing successful business transformation campaigns associated with the Data Transformation programme for the Bank:
- Taking ownership of end-to-end change management projects.
- Conducting change impact assessments to review the impact on affected stakeholders
- Preparing stakeholders for change
- Reporting on change and transformation campaign progress
- Reviewing and updating relevant business processes which are impacted by the required change.
- Providing subject matter inputs relating to the ADKAR methodology.
Experience
MINIMUM:
- Proven track record of delivering on transformational change
- Proven experience of managing large scale technical IT or data transformation change projects
- At least 5 years’ proven management experience within a complex organisation, including experience in:
- Influencing and changing corporate culture
- Change management within large technical projects and initiatives
- Operating model design, development and implementation (ideal)
- Project and task planning and execution at a large scale within a complex and dynamic environment
- Proven track record of stakeholder engagement
IDEAL:
- 5+ years’ experience in managing large scale technical IT or data transformation projects
- Experience in advising and engaging with senior stakeholders
Qualifications (Minimum)
- Bachelor's Degree in Change Management or Economic and Management Sciences
Qualifications (Ideal or Preferred)
- A relevant post-graduate qualification in Change Management or Economic and Management Sciences
Knowledge
MINIMUM:
- Experience in running change campaigns within large organisations
- Transformation and change tools and techniques (ADKAR)
- Applied data and analytics in the business
- Relationship management and stakeholder engagement principles
- Communications skills in writing and editing documentation
- Expert project management and coordination
IDEAL:
- Capitec Bank strategy, vision, culture
- Banking or financial services
Skills
- Influencing Skills
- Communications Skills
- Problem solving skills
- Planning, organising and coordination skills
- Project Management Skills (Methodolgy Specific)
Competencies
- Deciding and Initiating Action
- Working with People
- Presenting and Communicating Information
- Creating and Innovating
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
- Achieving Personal Work Goals and Objectives
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
- To function as the interface between the business (Operations and Sales and areas with a direct link to Operations and Sales) and IT delivery teams, to articulate and prioritise the business requirements of new ideas, projects and/or system changes
- To engage in problem analysis and resolution and continuous evaluation of current systems and processes with the objective of creating a unique branch service experience
- To fulfil a cross-functional role by engaging and facilitating effective communication flow between Operations, IT and other support divisions as part of the Business Development Team
Experience
Min:
- At least 5 - 8 years’ relevant experience in processing systems, processes and procedures in a similar environmen
Ideal:
- At least 5 - 8 years’ relevant experience in processing systems, processes and procedures in a banking / financial environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant degree in Business Management
- A relevant tertiary qualification in Business Analysis
Knowledge
Min:
Knowledge of:
- Project management principles & methodologies
- Business analytics and new developments
- Financial systems & procedures
- System design standards
- Documentation standards (EA as platform at Capitec Bank)
- Process design principles
- Requirements gathering
Ideal:
In-depth knowledge and understanding of:
- Operational environment
- Capitec Bank strategic objectives (i.e. productivity, profit, efficiency, processes and procedures and client service)
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Competencies
- Working with People
- Delivering Results and Meeting Customer Expectations
- Achieving Personal Work Goals and Objectives_Pursuing Self-Development
Conditions of Employment
- A valid driver's license and own vehicle is required
- Contactable via own mobile phone
- Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
- Clear criminal and credit record
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Purpose Statement
- Liaise with business to formulate business specifications and functional descriptions to meet business requirements
- Liaise with development team to hand-over functional descriptions
- Compile test plans and ensure delivery is according to business requirements
- Continuous business and industry research to guide the critical evaluation of new and existing software / application solutions
Experience
Min:
Must have proven experience as Business Analyst (BA) within a Client Engagement Centre environment
- At least 3 – 5 years’ relevant business experience
- Basic project management experience
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
Qualifications (Ideal or Preferred)
- A relevant degree in Information Technology
Knowledge
Min:
Must have detailed knowledge of:
- IT systems development processes
- Application development
- Business analysis and design
- Standards and governance
- Testing practices
Ideal:
Detailed knowledge of:
- Agile development life cycle
- Banking systems
Knowledge of UML and business process modelling (BPM)
Solid understanding of:
- Capitec Bank’s systems environment
- Capitec Bank business model
- Best practices for Quality Assurance (QA)
Skills
- Analytical Skills
- Problem solving skills
- Strategic Thinking Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Influencing Skills
- Negotiation skills
- Presentation Skills
- Facilitation Skills
- Attention to Detail
- Planning, organising and coordination skills
Competencies
- Adapting and Responding to Change
- Analysing
- Delivering Results and Meeting Customer Expectations
- Learning and Researching
- Persuading and Influencing
- Presenting and Communicating Information
- Working with People
- Relating and Networking
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
To be a client engagement technical expert and apply and provide data, systems and engineering know how to support, track, develop and improve CE programs, campaigns and prompts throughout the client engagement life cycle.
Experience
Minimum:
- 1-2 yrs technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems and integration points in respect of a client centric view.
- Experience of working cross functionally with multiple stakeholders.
- Operating in an environment practicing Agile methodology.
Ideal:
- 2 years’ experience in CE to understand data, modelling, selection, systems and integration points in respect of a client centric view
- 2 years program or business engineering experience project experience.
Qualifications (Minimum)
- Bachelor's Degree in Engineering - Industrial or Statistics
Qualifications (Ideal or Preferred)
- Honours Degree in Engineering - Industrial or Statistics
Knowledge
Minimum:
- Process engineering
- Analytics and modelling
- System integration, APIs
- Customer relationship management principles, tools and methods
- Understanding of data, modelling, selection, systems and integration points in respect of a client centric view.
- Stakeholder engagement and management principles and practices
- Agile methodology
Ideal:
- CX or CE Journey mapping
- Technical CRM program building
- AI modelling
- Digital channel development and integration
Skills
- Communications Skills
- Analytical Skills
- Planning, organising and coordination skills
- Problem solving skills
- Interpersonal & Relationship management Skills
Competencies
- Deciding and Initiating Action
- Working with People
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Applying Expertise and Technology
- Analysing
- Creating and Innovating
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
- Achieving Personal Work Goals and Objectives
Conditions of Employment
- Clear criminal and credit record
Method of Application
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