Current Vacancies at Hollywoodbets

Hollywoodbets has exciting opportunities available for Mobile Clerk (Field) X5 to be based in Kroonstad, Free State . This role is to support the operations of the Mobile Department, on projects directed at maximizing Company profits, increasing customer base through marketing campaigns.

Minimum requirements:

• 6 Months to 1 year sales experience

Responsibilities:

• Adherence to Hollywood dress Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase
• Promote the mobile Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile
• Keep work areas neat and tidy to promote a positive image to
• Ensure that cash ups are done in accordance with cash up Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

Skills and competencies:

• Excellent Listening
• Excellent communication skills (verbal and written)
• Must be results
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales

go to method of application »

What You’ll Do For The Brand:

• Ensure appropriate dress code is in line with health and safety requirements and in accordance with Hollywood standards.
• Inspect and clean food preparation areas, such as equipment and work surfaces, to ensure safe and sanitary food-handling practices and ensure conformance to established standards.
• Inspect kitchen stock - all food, spices, etc. Recommendations to defrost freezers as and when required.
• Ensure all kitchen stock is well maintained, packaged and allocated to the correct area- shelves, freezers etc.
• Ensure stock rotation and ensure expired food is disposed of and classified as waste.
• Leftover food from the previous day is dished into appropriate containers and appropriately stored for serving.
• Ensures preparation of food in readiness for chefs for all manufactured menu items as per GAAP.
• Ensures that all orders are prepared and dished up timeously to ensure exceptional customer service.
• Ensures presentation of orders is in line with Hollywood standards.
• Reports any operational problems (faulty/damaged equipment) that could hinder daily operations.
• Assisting in reporting of all stock items to the Chef on items that are running low.
• Ensures that all wastage and breakages during the shift are disclosed and accounted for.
• Ensures the cleaning of kitchen appliances, work surfaces, floors, walls, fat traps, fridge and freezers regularly.
• Ensures that the kitchen and cooking area is left neat and tidy prior to the next shift.
• Continuously monitor the kitchen area to ensure that the kitchen is clean and tidy.
• Any other ad hoc duties that might be required. Receiving of stock, stock disclosure of breakages/wastage. 

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• High level of integrity, trustworthiness and reliability
• Good numeracy and stock analysis
• Strong attention to detail
• Excellent time management
• Ability to meet deadlines while maintaining efficiency and professionalism at all times

go to method of application »

Minimum requirements:

• A minimum of 1-year cash management experience

Advantageous:

• GAAP system experience
• Stock management
• Food and Beverage experience

Responsibilities:

• Reporting from GAAP on GP% to National/Area F&B Manager.
• Ensure all F&B branches effectively operate on GAAP and input into system is correct. Ensure GRV process is conducted according to set requirements.
• Collate stock reporting for all regions, all branches. Conduct bank recon against stock recon and sales recon. Investigate with F&B branch Managers in KZN reasons for variances, wastage, shortages.
• Stock control and reconciliation of stock in regions other than KZN. Investigate and provide explanations for variances, shortages, wastages.
• Assist the National/Area Manager in investigating stock shortages in KZN region and investigate with branches to determine reasons for variances, shortages, wastage etc.
• Ensure efficient F&B cash management of cash in regions. Work closely with internal auditors and investigate variances.
• Extraction of sales information for regions from recons. Capture transactions from End of Day recons and bank statements.
• Daily checking of F&B documentation submitted by the operation branches for both completeness and accuracy.
• Preparation of the F&B trading results for inclusion in the monthly management accounts as well as the monthly GP excel spreadsheet. Submit to National/ Area F&B Manager beforehand for verification.
• Checking and final preparation of the daily waitron sales data submitted by food and beverage management
• Checking entails balancing to daily sales ex recon, highlighting areas to F&B National/Area Manager and follow up with F&B branch managers to investigate, resolve and, if necessary, to correct.
• Assist branch managers to implement F&B procedures. Implement F&B procedures in regions.
• Manage flow of documentation between the branches and team support.
• Work with team support creditors in resolving supplier problems/queries.
• Resource management of F&B resources across regions. (in conjunction with Branch managers) in line with operational trends and events to ensure optimal staff utilization. Schedule resources and assign duties considering busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
• Ensure timeous submission of daily, weekly, monthly F&B reports.
• Any other ad hoc duties that might be required.

Skills and competencies:

• Good communication and interpersonal skills
• Strong attention to detail
• High level of integrity, trustworthiness & reliability
• Demonstrate strong attention to detail
• Excellent problem-solving skills

go to method of application »

A Bonus To Have:

• Housekeeping/Scullery experience.

What You’ll Do For The Brand:

• Responsible for maintaining cleanliness and orderliness in the kitchen environment.
• Responsible for placing clean dishes, utensils, or cooking equipment in storage areas.
• Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
• Wipe worktables, walls, refrigerators, and meat blocks defrost freezers and clean cold rooms.
• Responsible for sweeping and scrubbing floors.
• Ensure garbage cans are cleaned with water or steam.
• Responsible for segregating and removal of trash and garbage to be placed in designated containers.

What You’ll Bring To The Team

• Good communication and interpersonal skills.
• Excellent customer service skills.
• Demonstrates a high level of integrity, trustworthiness, and reliability.
• Must have a strong sense of accountability.

go to method of application »

A Bonus To Have:

• 1-year experience as a Chef
• Stock Management
• Use of the GAAP system
• Certification in food preparation

What You’ll Do For The Brand:

• Ensure adherence to Health and Safety regulations and appropriate hygiene practices.
• Inspect and constantly ensure that food preparation areas are clean and well maintained.
• Report any operational problems (faulty/damaged equipment) that could hinder daily operations.
• Estimates amounts of required supplies, such as food and ingredients. Understanding of portion ratio and costing.
• Submit daily requisitions to order stock required for the day, considering trends, busy week periods/peak periods.
• Check the quantity and quality of received stock, sign for and take accountability of food stock received.
• Instruct kitchen assistants in the preparation, cooking, garnishing, and presentation of food.
• Cook ingredients timeously according to menu on GAAP.
• Use of relevant kitchen utilities and commercial equipment to ensure speedy production of food.
• Check the quality of cooked food to ensure that Hollywood standards are met.
• Ensure that food variances and wastages are disclosed and accounted.
• Report all kitchen breakages to the Food and Beverage Supervisor.
• Dish orders in portions for all food items as per GAAP standard portioning requirements, ensure that presentation is per prescribed Hollywood standard regulations and serve food to waitrons.
• Ensure that staff meal orders are placed under supervision of the Food and Beverage Team Leader and ensure sign off on the meal after the Food and Beverage Team Leader has checked to verify content and quantity. Ensure VIP receives the signed slip when leaving the premises with any personal meals purchased.
• Ensure adherence to internal policies and procedures.

What You’ll Bring To The Team:

• Good communication and interpersonal skills.
• Excellent customer service skills.
• Demonstrates a high level of integrity, trustworthiness and reliability.
• Portray strong attention to detail, whilst maintaining efficiency
• Must have a strong sense of accountability.
• Impressive planning and organizational skills.

go to method of application »

You Bring:

• Valid Drivers License
• 2 – 3 Years Marketing Experience
• 2 – 3 Years Operations Admin or Support Experience
• 2 – 3 Years Administrative Management Experience

A Bonus To Have:

• Diploma or Degree qualification in Marketing or in a related field.

What You’ll Do For The Brand:

• Implements marketing and advertising campaigns by assembling and analysing strategy objectives and sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organising promotional presentations; updating calendars.
• Prepares marketing reports by collecting, analysing, and summarizing reports.
• Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
• Supports regional marketing teams with major campaigns.
• Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
• Monitors budgets by comparing and analysing actual results with plans and forecasts.
• Create, deliver, edit, and optimize marketing materials.
• Ensure that messages are supportive of and consistent with marketing strategies.
• Provide support to marketing department.
• Coordinate flow of information and communication and disseminate it according to plan/strategy.
• Create thought leadership materials.
• Research media coverage and industry trends.
• Develop fresh story ideas.
• Conduct extensive media outreach.
• Improve communication efficiencies within company.
• Management and coordination of special projects
• Works directly with senior management on projects
• Management of advertising in print, TV and online
• Identify branding and partnership opportunities as well as new business opportunities and branding roll out (containers, taxi ranks, billboards, radio, newspaper etc.)
• Advise on improving promotions and personalising for specific brands/outlets/markets
• Manage formal and informal partnership with suppliers, customers and other companies
• Train new team members and ensure that all employees are up-to-date on current marketing standards and procedures.
• Delegation of tasks and deadlines
• Set marketing budget and create projects, direct resources, and establish benchmarks that ensure budget goals are met.
• Management of junior marketing team and interns
• Will be required to travel

go to method of application »

You Bring

• Valid Driver’s License.
• Management Experience

A Bonus To Have:

• Diploma/Degree/ NQF 4 Learnership.

What You’ll Do For The Brand:

• Ensure growth targets for mobile betting are achieved. Analyze financial information to identify trends, manage costs and to increase revenue. Ensure proactive reporting on these areas.
• Continuously seek to increase revenue generating opportunities through growth in the designated area by identifying new opportunities and partnerships.
• Roll out of Point of Sale, marketing material and handovers for national marketing campaigns.
• Weekly visits to outlets where mobile promoters are based and regular visits to other TUV outlets in designated area.
• Ensure that all team members receive full training, induction, and uniform before commencement of duties.
• Actively suggests enhancements in the functionality of the mobile betting platform/application, taking into account the different betting types and customer profiles related to these.  Conduct market analysis/research to make suggestions for improvements.
• Manage relationships with the Top of Voucher distributor representatives, outlet managers, and other affiliates.
• Responsible for team management, setting direction/targets, conducting performance reviews, and conducting the day-to-day people management functions such as salaries, overtime, shortages, IR functions etc.
• Work closely with the iBranch support center, which includes the mobile customer helpline as well as FICA/deposits/withdrawals to ensure that new customers are signed up and serviced appropriately.
• Daily, Weekly and Monthly management reporting.
• Any other related duties that might be require.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good project management skills.
• Excellent people management skills.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Must be able to stay attuned to the needs of the market and developments.
• Must have good forecasting skills.
• Understanding of the operating systems and software platforms.
• Understands TUV (top up voucher) distribution, the functionality of TUV and related processes.

go to method of application »

Minimum requirements:

• A minimum of 1-year cash management experience

Advantageous:

• GAAP system experience
• Stock management
• Food and Beverage experience

Responsibilities:

• Reporting from GAAP on GP% to National/Area F&B Manager.
• Ensure all F&B branches effectively operate on GAAP and input into system is correct. Ensure GRV process is conducted according to set requirements.
• Collate stock reporting for all regions, all branches. Conduct bank recon against stock recon and sales recon. Investigate with F&B branch Managers in KZN reasons for variances, wastage, shortages.
• Stock control and reconciliation of stock in regions other than KZN. Investigate and provide explanations for variances, shortages, wastages.
• Assist the National/Area Manager in investigating stock shortages in KZN region and investigate with branches to determine reasons for variances, shortages, wastage etc.
• Ensure efficient F&B cash management of cash in regions. Work closely with internal auditors and investigate variances.
• Extraction of sales information for regions from recons. Capture transactions from End of Day recons and bank statements.
• Daily checking of F&B documentation submitted by the operation branches for both completeness and accuracy.
• Preparation of the F&B trading results for inclusion in the monthly management accounts as well as the monthly GP excel spreadsheet. Submit to National/ Area F&B Manager beforehand for verification.
• Checking and final preparation of the daily waitron sales data submitted by food and beverage management
• Checking entails balancing to daily sales ex recon, highlighting areas to F&B National/Area Manager and follow up with F&B branch managers to investigate, resolve and, if necessary, to correct.
• Assist branch managers to implement F&B procedures. Implement F&B procedures in regions.
• Manage flow of documentation between the branches and team support.
• Work with team support creditors in resolving supplier problems/queries.
• Resource management of F&B resources across regions. (in conjunction with Branch managers) in line with operational trends and events to ensure optimal staff utilization. Schedule resources and assign duties considering busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
• Ensure timeous submission of daily, weekly, monthly F&B reports.
• Any other ad hoc duties that might be required.

Skills and competencies:

• Good communication and interpersonal skills
• Strong attention to detail
• High level of integrity, trustworthiness & reliability
• Demonstrate strong attention to detail
• Excellent problem-solving skills

go to method of application »

Minimum requirements:
 

• 6 Months to 1 year sales experience

Responsibilities:
 

• Adherence to Hollywood dress Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting
• Reaching daily and monthly mobile sales targets, TUV targets and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use Conducting user specific training where required.
• Drive mobile marketing campaigns at the branch to increase
• Promote the mobile Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile
• Keep work areas neat and tidy to promote a positive image to
• Ensure that cash ups are done in accordance with cash up Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock in times and submit to Store Manager for sign
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to rove between branches and stores as per operational needs.

Skills and competencies:

• Excellent Listening
• Excellent communication skills (verbal and written)
• Must be results
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales

go to method of application »

A Bonus To Have:

• 1-2 years in Gaming Industry.

What You’ll Do For The Branch:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstations are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team.
• leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrates a good understanding of betting procedures.
• Understand the different betting types.
• Manage income and pay-outs by following the company policies, practices and procedures.
• Show concern for all aspects of the job.
• Maintain responsibility over tasks and have the ability to identify irregularities.

go to method of application »

You Bring:

• 2 – 3 years related tax experience in a similar role.

A Bonus To Have:

• Finance related Degree

.

What You’ll Do For The Brand:

Financial metrics

• Assist in the preparation of Income tax returns and Provisional Tax Returns
• Assist on SARS audits and external audits.
• Prepare documentary evidence for audits.
• Assist with Vat recons and returns.
• Assist with Vat compliance aspects.
• Maintain E-filing profile across the group.
• Maintain Tax Clearance Certificate database.
• E-filing support.
• Handle SARS queries.
• Assist with tax and vat health checks.
• Adapt to a changing work environment and accommodate changing demands.
• Have a general know of all taxes i.e Income Tax; Vat, PAYE, WHT.
• Have an understanding of the tax risk and control environment as well as the ability to test controls.
• Research ad hoc tax issues to identify and propose solutions.
• Proved tax support to the tax team and finance team in terms of tax administration.

What You’ll Bring To The Team:

• Demonstrate the ability to take accountability.
• Demonstrate the ability to consistently deliver required business results.
• Demonstrate the ability to identify, analyse, organise and solve problems.
• Demonstrate the ability to take initiative.
• Demonstrate the ability to manage time effectively.
• Be driven and enthusiastic.
• Have sound knowledge of tax legislation.
• Good interpersonal skills.
• Good numerical skills.
• Able to communicate at various levels.
• Excellent verbal and writing skills.
• Be able to adapt to a changing / fast paced environment.

go to method of application »

A Bonus To Have:

• 1-2 years in Gaming Industry.

What You’ll Do For The Branch:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstations are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team.
• leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrates a good understanding of betting procedures.
• Understand the different betting types.
• Manage income and pay-outs by following the company policies, practices and procedures.
• Show concern for all aspects of the job.
• Maintain responsibility over tasks and have the ability to identify irregularities.

go to method of application »

A Bonus To Have:

• 1-2 years in Gaming Industry.

What You’ll Do For The Branch:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstations are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team.
• leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrates a good understanding of betting procedures.
• Understand the different betting types.
• Manage income and pay-outs by following the company policies, practices and procedures.
• Show concern for all aspects of the job.
• Maintain responsibility over tasks and have the ability to identify irregularities.

go to method of application »

You Bring:

• Competent in MS Office products.

A Bonus To Have:

• Reception/Office Administration Certificate.
• Minimum 2-5 Years of Administrative/Clerical Experience.
• Minimum 2-5 Years of Reception and Switchboard Experience.

What You’ll Do For The Brand:

Operational Duties 

• Greet incoming guests warmly with a genuine smile and eye contact; escort them to assigned waiting area or meeting room and announce them appropriately to the relevant team members.
• Tend to special needs guest needs and requests.
• Answer and direct any incoming calls while providing basic information when needed.
• Ensure the building is always in a presentable and good condition daily and reports any maintenance related issues to the Office Administrator.
• Ensure that housekeeping maintains a safe and clean reception area (including the reception toilet).
• Ensure TV and light under reception desk are switched off before leaving.
• Ensure that the TV is operational during work hours.
• Assist in the purchase of office and production supplies, materials, equipment and services in accordance with company purchasing policies and budgetary restrictions.
• Assist in coordinating the maintenance of office and building equipment.
• Maintain supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations, keeping records of stock issued.
• Maintain and updates filing system for the department. Retrieve information from files when needed. Performs other ad hoc tasks and projects as directed by the Office Administrator.
• Ensure punctuality by being on duty for timeously between 7h30 – 17h00.
• Ensure that telephone etiquette is maintained and that no personal phone calls will be allowed to be made or received to and from the switchboard and or company phone.

People

• Performance must be tracked by yourself and the onus is placed on you to set-up performance review meetings with the Office Administrator.
• Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation.
• Sustainable morale and team building initiatives.
• Promote declaration of all gifts and non-acceptance of kickbacks. Instances to be reported immediately.
• Promote declaration all conflicts of interest upfront.
• Promote a culture of confidentiality within the business with regards to the protection of personal information.

What You’ll Bring To The Team:

• Good communication and interpersonal skills.
• High level of integrity, trustworthiness & reliability.
• Portray strong attention to detail, whilst maintaining efficiency.
• Excellent customer service skills

go to method of application »

You Bring:

• Fair understanding of Microsoft Outlook, Excel and Word
• Valid driver’s license and a minimum of 2 years’ driving experience.
• Minimum of 3 years' experience in a Bookmaking Clerk/Managerial or Operations position, or an equivalent level of experience.

A Bonus To Have:

• Diploma, Degree or Certificate in Retail Management.
• Bookmakers Key Employee - registered as a Key Employee or Bookmakers Manager or equivalent with any of the Provincial Gambling Boards in the Republic of South Africa.

What You’ll Do For The Brand:

• Offering general Operational or Administrative support to branches and regions in your portfolio – via remotely or on-field support.
• Working as a direct liaison between Team Support and Regional/ Area Managers/ branches.
• Ensuring that all communication from Team Support is screened before submitted to Branches, Area & Regional Managers. (Example: Communicating a new procedure/ Circulars/ Memos)
• Being on call 24/7 (On cellphone – Unless approved by your line manager of not being available on cellphone) to offer regions in your portfolio with operational support.
• Completing incentive calculations and requisitions.
• Following up with all types of shortages i.e. daily, weekly etc. and ensure that each shortage or over is investigated. Ensure that valid shortages are recovered via Cash or AOD before the Shortages Summary Report is sent to management every Tuesday.
• Following up on IT sms – Keep record of downtime so that the information is on hand for Management.
• Dealing with all types of escalated client disputes (Formal & Informal) and draft responses where necessary.
• Assisting treasury and Area or Regional Manager with daily float management and other cash arrangements such as branch top up, cash movements and CIT requests.
• Liaising with Treasury Department with all banking done by the branches and follow up with all outstanding banking that exceeds 3 days. For weekends follow ups must start on Tuesday.
• Dealing with all CIT arrangements for your regions i.e. outstanding banking, missing boxes, special services or general queries.
• Following up weekly with Overtime reports and ensure overtime is kept at a minimum.
• Executing any operational task handed to you by Hollywood’s Directors and Executive Managers.
• Traveling on short notice as per business requirements.
• Adhoc tasks may be handed to you by Managements provided that it has a direct impact on Retail Operations.
• Continuously looking to improve efficiency and effectiveness through ongoing learning and new techniques.

Read and action the following Operational Reports daily (Focus on Branches or Regions in your portfolio):

• Regional & Area Managers daily reports. Compile weekly summary on these reports.
• Read Cash Monitoring Department (C.M.D) – Monitoring cash balances kept at night and shortages declared by CMD. Read Comments tabs.
• Read, compile, action and follow up on items on the Newsflash and Checklist reports in the exact format of the group consolidated newsflash report. This must be submitted before 15:30pm daily to the Retail Operations Administrator for consolidation.
• Read day and nightshift surveillance reports.
• Follow up on daily automated shortages report.
• Follow up on queries on the Daily Internal Audit Reports.

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You Bring:

• Minimum of 2 years sales / lead gen experience.
• 2-3 years of negotiating skills within a Sales Environment.
• 2 -3 years’ experience in the digital marketing industry (Affiliate experience).

A Bonus To Have:

• A Diploma or Degree in Marketing, Communications, Digital or a related field.

What You’ll Do For The Brand:

• Identify, recruit and onboard new affiliates and partners to the affiliate program.
• Build and manage strong affiliate relationships on behalf of Hollywoodbets communicating expectations, sharing best practices, offers and promotions and providing account support for affiliates.
• Identify new sources of revenue on behalf of Hollywoodbets through the execution and delivery of affiliate campaigns and activities.
• Networking and building relationships with affiliates by assisting in marketing and sales activities such as network events and conferences.
• Identify opportunities to better optimise affiliate performance, including the monitoring of traffic sources to measure affiliate effectiveness and ROI.
• Build strong connections internally and work cross-functionally with internal Hollywoodbets teams’ members to ensure collaboration between various departments.
• Daily account checks, maintenance, and support.
• Carrying out of accurate weekly/monthly reporting to measure affiliate performance.
• Provide support for ad hoc administrative and reporting tasks.
• Deeply understand the brand and business objectives to improve online and offline brand presence.
• Think strategically and deliver innovative ideas and campaigns.
• Help develop accurate account budget forecasts, foster, and grow revenue.
• Develop and monitor ROI and KPIs.
• Carrying out regular competitor analysis to keep up to date with the latest news and trends related to the business and industry.
• Must demonstrate ability to meet deadlines and ensure strong communication skills (written and verbal).

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You Bring:

• 1 to 2 years’ experience in a similar position.
• Proven Writing skills - backed up by a portfolio.
• MS Office proficiency.
• Valid Driver’s License.

A Bonus To Have:

• Completed a relevant qualification in English Studies or Public Relations.

What You’ll Do For The Brand:

• Research trends within PR as well as the gambling industry.
• Assist with brainstorming further strategies to grow the brand’s reputation in the public eye.
• Create a PR Strategy and calendar.
• Present plans and findings to management.
• Possess the ability to work across a range of media and platforms (print, digital, audio, video).
• Research our target audience and competitors.
• Build a media database.
• Develop press relationships.
• Liaise with other departments to ensure that all requirements are met for PR to be generated around a campaign, event/any relevant company news.
• Invite media and host them at events.
• Generate and distribute press releases to relevant media houses.
• Conduct interviews for video/print/online content.
• Create reports on Hollywoodbets’ reputation in the public eye.
• Manage all PR duties including attending events as well as handling reporting.
• Brief/train employees who will be speaking on behalf of the company regarding expectations and the message they must convey.
• Write in varying tones and styles.
• Draft speeches, MC scripts and presentations.
• Ensure deadlines are met and opportunities are not missed.
• Work with the Transformation Department to get media exposure for all CSI projects.

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You Bring:

• 1-2 years’ Digital Marketing experience.
• 1-2 years’ Account management experience.
• 1-2 years’ Media buying (online) experience.

A Bonus To Have:

• Diploma/Degree in Marketing or Relevant field.
• Experience in Google Analytics.
• Programmatic advertising experience such as DV360.

What You’ll Do For The Brand:

Digital Media:

• Plan media buying campaigns for multiple markets.
• Implement and manage day-to-day programmatic buys across multiple channels, formats, and campaigns.
• Ensure targets are achieved and manage, analyze and optimize campaigns to achieve and exceed KPI’s.
• Optimize CTRs, landing pages, quality score, and conversion rates of campaigns.
• Ensure that accounts are optimized according to targets – leads generated vs. operational requirements.
• Provide ad-hoc, weekly and monthly reports to all internal parties based on performance per product and per campaign.
• Ensure continuous communication and meetings exist between all internal stakeholders to ensure target requirements are met.
• Research competitors and provide suggestions for improvement.
• Book digital media across websites, app’s and suitable ad networks.
• Optimise advertising campaigns based off performance.
• Update necessary campaign budgets upon review.
• Keep up to date with the newest trends and different media platforms.
• Report to management and key stakeholders on the performance of campaigns.
• Source and implement campaign artwork for the various external digital placements.
• Implementation of campaign tracking links.
• Work together with the compliance team to get digital campaign agreements in place.
• Campaign performance monitoring and reporting on a weekly basis.
• Assist with running of campaigns on self-service programmatic platforms.
• Join in campaign performance meetings to build direct relationships with external service providers.
• Identify and implement new potential digital external opportunities.
• Ensure contracts are renewed accordingly.
• Ensure payment for campaigns are submitted timeously are actioned and admin tasks executed.
• Implement strategies to ensure acquisition of clients.

People:

• Clear communicator.
• Ready to be accountable.
• Have a keen eye for detail.
• Proven multi-tasking record.
• Stress-tolerant and great at shifting priorities as demands change.
• Analytical thinker.
• Comply with company policy and values.
• A team player with exceptional organisational and technical skills.
• Excellent time management skills and the ability to cope with many projects at any given time.
• Open-minded and willing to make changes swiftly.
• High attention to detail.
• Possess the confidence to explain and sell ideas to colleagues.
• Strong personality.
• Enthusiastic and a passion for what you do.
• Natural leadership ability with proven track record.

Compliance, Risk, and Quality:

• Compliance with company policies and procedures.
• Ensure insertion orders are reviewed and signed off on.
• Ensure contractual T’s & C’s are reviewed and approved.
• Ensure budgets are implemented across campaigns accordingly.
• Ensure artwork for time sensitive competitions or promotions are posted and removed on time.
• Ensure reporting is accurate and legible.
• Ensure logical saving of all contract, artwork roll outs, campaigns, approvals etc.

Growth and New Markets/Products

• Maintain technical knowledge as well as builds new relationships by attending workshops and seminars.
• Keep abreast with competitor activity, market innovation, market trends, and customer trends.
• Ensure measures are put in place and steps are taken to achieve the short term, medium term, and long-term goals.
• Product innovation, new service offerings to customers.
• Source new customers.

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A Bonus to have:

• 6 months within the Gaming or Betting industry.
• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience

What You’ll Bring To The Team

Branch growth

• To ensure the achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results, and scratchings that occur throughout the day.
• Be knowledgeable on all game rules, odd, and pay-outs.
• Team members must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the area.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

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You Bring

• Sales/Marketing or Promotional experience.
• Willingness to do shift and weekend work.

What You’ll Do for The Brand

• Reaching sales targets.
• Promote the mobile brand by attracting the attention of prospective and existing punters.
• Registration of new customer accounts.
• Processing and Submitting FICA registration documents.
• Ensure new customer uses the sign-up bonus to bet when the account is opened. Navigating customers how to bet on the mobile application.
• Ensuring that the cash-up procedure is correct. Reporting all shortages to management.
• Capture clock-in times and submit to Store Manager for sign-off, and practice good time management.
• Might be required to move between branches and stores as per operational needs
• Any other related duties that might be required.

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A Bonus To Have:

• 1-2 years in Gaming Industry.

What You’ll Do For The Branch:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstations are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team.
• leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line). 

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrates a good understanding of betting procedures.
• Understand the different betting types.
• Manage income and pay-outs by following the company policies, practices and procedures.
• Show concern for all aspects of the job.

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A Bonus to have:

• 6 months within the Gaming or Betting industry.
• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience

What You’ll Bring To The Team

Branch growth

• To ensure the achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results, and scratchings that occur throughout the day.
• Be knowledgeable on all game rules, odd, and pay-outs.
• Team members must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the area.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

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A Bonus to have:

• Have a minimum of 1 year of driving experience.
• Relevant Diploma/Degree.

What You’ll Do for The Brand

• Work closely with Area Managers to meet promotional needs.
• Facilitating promotional activities and driving FICA compliance.
• Develop and launch new promotions to Mobile Clerks at branches, outlets, and in the field.
• Jointly plan marketing campaigns with Area Managers.
• Measure the effectiveness of promotions.
• Provide ongoing training to Mobile Clerks.
• Identify interests and understand customer needs and requirements.
• Manage staffing and performance of Mobile Clerk.
• Growth, branding, and rollout of distributor outlets.
• Ensure new Mobile team members have been trained to understand betting types, betting processes, mobile betting, and TUV. Coordinate training.
• Visiting outlets as per call cycle.
• Daily, weekly, and monthly reporting.
• Provide day-to-day operational support to Area Managers.
• Any other related duties that might be required.

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You Bring

• Valid Driver’s Licence.
• A minimum of 3-5 years Leadership/Managerial experience.

A bonus to have

• Relevant Diploma/Degree.
• Project Management experience 

What You’ll Do For The Brand:

• Ensure growth targets for mobile betting are achieved. Analyze financial information to identify trends, manage costs and to increase revenue. Ensure proactive reporting on these areas
• Retains and continuously seeks to increase revenue generating opportunities through growth in the mobile department by identifying new opportunities and partnerships
• Actively implement new mobile business opportunities and marketing campaigns nationally to streamline the betting experience and increase the mobile customer base
• Actively suggests enhancements in the functionality of the mobile betting platform/application, considering the different betting types and customer profiles related to these. Conduct market analysis/research to make suggestions for improvements
• Oversee the launch of new/updated versions of the mobile application
• Working closely with the Marketing team. Managing the implementation of mobile betting marketing campaigns nationally involving a variety of bet types and customer groups by identifying the customer group and needs and directing the mobile marketing campaigns to attract customers
• Manage the Top of Voucher distribution that is linked to mobile betting. Manage relationship with the stores such as Boxer, Spar, and other such affiliates
• Ensure efficient mobile operations through managing the processes and functions across the department, including mobile operational support staff and mobile staff allocated regionally
• Implement retention strategies to retain new customers and increase betting activity. Review inactive customer base and develop strategies to convert them to active status
• Responsible for staff management of the mobile department, setting direction/targets, conducting performance reviews, and conducting the day-to-day people management functions such as salaries, overtime, shortages, IR functions etc.
• Manage efficiencies in the mobile department and enhance department workflow processes
• Work closely with the iBranch support center, which includes the mobile customer helpline as well as FICA/deposits/withdrawals to ensure that new customers are signed up and serviced appropriately
• Daily, Weekly and Monthly management reporting
• Any other related duties that might be required

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You Bring

• Grade C.
• Computer Literate.
• 1 – 2 year’s Security experience.
• Registered with PSIRA (Private Security Industry Regulatory Authority.

A Bonus to have:

• Valid driver’s license.

What You’ll do for the Brand:

• VIP (Security) Officer must be present 15 minutes before the Branch opens.
• Branch Manager or Senior Team leader will open the Branch in the presence of the VIP (Security) Officer.
• VIP (Security) Officer need to ensure they conduct a perimeter patrol before the Branch opens.
• VIP (Security) Officer need to check around the premises for any suspicious movements before the Branch is opened.
• VIP (Security) Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening and closing of the Branch.
• VIP (Security) Officer needs to conduct a floor walk once the Branch is open, to observe all is order.
• VIP (Security) Officer must valid all observation checks are completed before the Branch Manager or Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP (Security) Officer must be positioned away from the entrance, observing his or her colleague and checking for potential danger.
• Patrolling should include inside and outside the Branch entrance, back areas and all parking areas.
• Ensure all two-way radios are fully charged during shift change and hand over equipment inspection.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP (Security) Officer must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the Branch including team members.
• Ensure at the searching zone the Branch door or the gate is always kept close.
• VIP (Security) Officer are not allowed to cross gender scan guest entering the Branch.
• Male guest must be scanned by only male VIP (Security) Officer, female guest to be scanned by only female VIP (Security) Officer.
• VIP (Security) Officer must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
• VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
• End of day closing procedure, VIP (Security) Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP (Security) Officer must attend Branch meeting when notified by the Branch Manager to attend.
• VIP (Security) Officer must assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service:

• First impressions last – VIP (Security) Officer are at the forefront of Hollywood.
• VIP (Security) Officer are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the Branch VIP (Security) Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance:

• VIP (Security) Officer must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only).
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the Branch, identify if they entered the Branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons or Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In Branches with no liquor licence, no alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP (Security) Officers on duty are not allow to take bets with Amadoda
• VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct:

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends or other team members while at your post.
• You will not accept tips from the guest.

Values:

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other:

• VIP (Security) Officer must report their absenteeism to the Branch Manager or Senior Team Leader 2 hours before their shift begins.
• Must be able to work in a rotating shift or work flexible hours.
• Ensure your physical fitness is obtained at all times in line with the job requirements

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A Bonus to have:

• 1-2 Years Operations Admin or Support.
• Valid driver’s license preferred.

What You’ll do for the Brand:

• Undertaking daily administrative tasks to ensure the functionality and coordination of the Brand Marketing department’s activities.
• Update Brand Marketing spreadsheets, databases and inventories with statistical, financial and non-financial information.
• Prepare and deliver promotional presentations.
• Assist in the organising of promotional events and traditional or digital campaigns and attend them to facilitate their success.
• Supporting Senior Marketing Team in organising various projects.
• Ordering of marketing materials, stock takes and replenishment of stock.
• Assist, support and advise Regions on all aspects of Brand Marketing.
• Providing support for Marketing events and exhibitions.
• Updating competitor database.
• Branding roll out (containers, taxi ranks, billboards, radio, newspaper etc.)
• Consulting and collaborating with retail marketing, social media, digital marketing Teams on Brand campaigns.
• Drive promotions and events.
• Assisting where possible with projects.
• Competitor Analysis.
• Monitoring social pages on all platforms and ensuring content is always given to social teams.
• Reporting on all activities.
• Creating brochures, flyers, advertisements, catalogues, or other printed materials used in marketing campaigns.
• Researching target markets to identify customer preferences.
• Monitoring brand awareness through surveys.
• Any reasonable task for the marketing function or promotional activity requested.

go to method of application »

You Bring:

• Valid Driver’s License
• Project Management experience
• Experience within a Leadership or Management role

A Bonus to have:

• Relevant Diploma/Degree in a related field

What You’ll Do For The Brand:

• Retains and continuously seeks to increase revenue-generating opportunities through growth.
• Actively source and implement new business opportunities to streamline the betting experience and increase the customer base across these platforms, for example, search engine optimization, evaluating different payment mechanisms, partnering with new affiliates to increase the distribution etc.
• Provide overall leadership and direction in the development of business strategies to enhance the functionality of telephonic, internet, and mobile betting, taking into account the different betting types and customer profiles related to these
• Conduct competitor analysis to identify strengths, weaknesses, opportunities, and threats and develop strategies to ensure our platforms have a competitive edge above local and international market player websites and mobile platforms
• Leverage technological advancements to create a competitive edge. Redesign of website and mobile interface. Working closely with internal departments such as software development, marketing, betting support center, and events management for example in designing the website/mobile site whilst taking into account the user requirements and experience
• Develop and drive software development project plans and specifications, estimate time requirements, establish deadlines, monitor milestone completion, track all phases throughout implementation, provide timely reporting of issues that impact project progress, coordinate actions, and resolve conflicts.
• Managing marketing campaigns involving a variety of bet types and customer groups linked to telephonic, internet, and mobile betting platforms
• Identify, approach, and initiate relationships with possible affiliates that could increase the mobile footprint
• Resource management of a diverse team, responsible for setting direction/targets, conducting performance reviews, and conducting the day-to-day people management functions of the team
• Monthly management reporting
• Any other related duties that might be required
• Developing the company’s digital marketing strategy, through negotiation of proposed projects, recruitment of suitable internal resources and expertise, upskilling of existing teams, and creation of the organizational structure.
• Responsible for the Social Media footprint and brand delivery across these platforms both from a marketing and PR point of view
• Growth and development of the Regional Managers, Business Partners, and Marketing Team Lead
• Accountable for the successful rollout of all national online marketing campaigns.
• Responsible for the synergies and cohesion between the ibranch and retail teams nationally

go to method of application »

You Bring:

• 10 years Contact Centre Management experience
• 5+ years Head of Operations experience
• 5+ years’ experience with Contact Centre software suites
• Minimum of 5 years IVR experience
• Quality Assurance processes and framework management

Advantageous

• Matric
• Relevant Degree/Diploma

What You’ll Do for The Brand:

• Oversee the day to day performance of the Contact Centre Operations through the Ops Leadership Team, to deliver a best in class service, exceeding all KPIs and within budget
• Set the strategy for the development of the Digital Interaction journey, staying abreast of new practices and technologies
• Be responsible for the end to end digital customer touchpoints and the associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and eliminate complaints
• Responsible for ensuring recruitment, training objectives are met and that the induction and coaching strategy across the Contact Centre is strictly adhered to
• Work closely with HR, Training and other support departments across the business, taking responsibility for the ongoing development all levels of Contact Centre Teams
• Reviewing and clearly defining all Contact Centre roles, any required shift and candidate profiles required across the Contact Centre operation
• Lead an effective resource planning Team, ensuring that resource is fully utilized and any contact demand is effectively covered
• Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight
• Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies, Telephony, CRM and WFM to create a cost-effective operation consistently achieving contact handling SLAs.
• Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.
• Deliver cost efficiencies and increased in Customer Satisfaction Scores.
• Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
• Ensure that the Hollywood brand and image is promoted through customer service excellence.
• Analyzing the Competitors on a monthly basis and providing feedback to Executive Management in forms of reports.
• Engaging with IT and Dev Support teams to ensure the volumes and systems within the Contact Centre is managed and assessed according to volumes.
• Assessment of training needs and conducting of a detailed Gap analysis on a quarterly basis, engaging with Head of Training to ensure the IDP’s are rolled out across Contact Centre
• Preparation of detail reports such as Board Reports and Monthly iBranch reports to the Executive Team.
• Adequate risk management working closely with Risk Management Team/s to implement strategies to mitigate identified areas in real time

Other

• Oversee Monthly iBranch management reporting, trend analysis reporting, workforce management, resource management reporting and quarterly Board reports.
• Work closely with other iBranch functions such as Mobile, Digital Marketing, Social Media team in order to understand the dependencies that exist between departments.
• Any other ad hoc duties that might be required.

go to method of application »

You Bring:

• 10 years Contact Centre Management experience
• 5+ years Head of Operations experience
• 5+ years’ experience with Contact Centre software suites
• Minimum of 5 years IVR experience
• Quality Assurance processes and framework management

Advantageous

• Matric
• Relevant Degree/Diploma

What You’ll Do for The Brand:

• Oversee the day to day performance of the Contact Centre Operations through the Ops Leadership Team, to deliver a best in class service, exceeding all KPIs and within budget
• Set the strategy for the development of the Digital Interaction journey, staying abreast of new practices and technologies
• Be responsible for the end to end digital customer touchpoints and the associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and eliminate complaints
• Responsible for ensuring recruitment, training objectives are met and that the induction and coaching strategy across the Contact Centre is strictly adhered to
• Work closely with HR, Training and other support departments across the business, taking responsibility for the ongoing development all levels of Contact Centre Teams
• Reviewing and clearly defining all Contact Centre roles, any required shift and candidate profiles required across the Contact Centre operation
• Lead an effective resource planning Team, ensuring that resource is fully utilized and any contact demand is effectively covered
• Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight
• Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies, Telephony, CRM and WFM to create a cost-effective operation consistently achieving contact handling SLAs.
• Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.
• Deliver cost efficiencies and increased in Customer Satisfaction Scores.
• Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
• Ensure that the Hollywood brand and image is promoted through customer service excellence.
• Analyzing the Competitors on a monthly basis and providing feedback to Executive Management in forms of reports.
• Engaging with IT and Dev Support teams to ensure the volumes and systems within the Contact Centre is managed and assessed according to volumes.
• Assessment of training needs and conducting of a detailed Gap analysis on a quarterly basis, engaging with Head of Training to ensure the IDP’s are rolled out across Contact Centre
• Preparation of detail reports such as Board Reports and Monthly iBranch reports to the Executive Team.
• Adequate risk management working closely with Risk Management Team/s to implement strategies to mitigate identified areas in real time

Other

• Oversee Monthly iBranch management reporting, trend analysis reporting, workforce management, resource management reporting and quarterly Board reports.
• Work closely with other iBranch functions such as Mobile, Digital Marketing, Social Media team in order to understand the dependencies that exist between departments.
• Any other ad hoc duties that might be required.

go to method of application »

You Bring:

• 3 - 5 years Management experience in Contact Centre operations with proven track record
• More than 5 years’ leadership experience in Contact Centre operations 
• Dialer & CRM software knowledge
• IVR
• Quality Assurance (QA) principles and Management
• Scheduling & WFM management experience
• Proficient in MS Excel/ Word/ PowerPoint
• Real Time adherence management
• Internal audit mechanisms to identify and mitigate risk.

A Bonus to have:

• Diploma/Degree in Generic Management or related.
• Commercial Experience, related to Agreements.

What You’ll do for the Brand:

• Forecasting the appropriate staffing allocation and availability of call center staff to achieve service level objectives.
• Administers volume contingency action plans as deemed necessary and appropriate.
• Forecasting and Scheduling, working alongside operational teams, to deliver a unified contact strategy.
• Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness.
• Managing inbound lines and ensuring call abandonment rates are within SLA.
• Creating daily capacity planning and aligning leave management in line with the capacity requirements in relation to time and attendance, shrinkage, attrition and churn.
• Providing the optimal workforce and capacity planning solutions for the upcoming initiatives and new service launches.
• Coordinating with operations and the planning team to analyze historical data and forecast demand.
• To create, test and implement contact dialer strategies based on customer behaviours, demographics, dialer settings/ technology and data outputs in conjunction with devised strategies.
• Work as part of a team to apply dialler technology to meet evolving business needs.
• Manage dialling strategies, filters and reports to optimize performance, service levels and revenue.
• Oversee IVR & DNC maintenance in line with evolving business needs.
• Preparation and review of management reports related to all support functions.
• Ensures that all reports originating from the support departments are accurate and reliable.
• Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
• Managing the analysis of daily, weekly, and monthly reporting of performance via Key Performance Indicators (e.g., service level, real time adherence, schedule adherence, quality assurance, internal audits)
• Real time and historic analysis of performance to help generate awareness which can then be used to create future strategic decisions.
• Implementation and quality assurance management of Standardization and Calibration to meet business goals.
• Participates in design of call monitoring formats and quality standards in line with business requirements.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Ensures that coaching measured and implemented in a way that fosters a positive and constructive environment.
• Identify ways in which to increase motivation and teamwork within the support departments and to foster a positive work environment.
• Creating mitigation plans for capacity risks or gaps by managing dependencies across operating units.
• Coordinate with vendors to diagnose and repair call centre issues.
• Lead initiatives for integration and implementation of new call centre technologies to improve efficiencies.
• Escalates all non-adherence to schedules, real-time, SLA breach, Quality assurance trend analysis with Head of Contact Centre’s and necessary stakeholders.

Other

• Monthly iBranch management meeting reporting, trend reporting, resource management reporting etc.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.

go to method of application »

You Bring:

• 2 – 3 Years Contact Centre Management Experience
• 2 – 3 Years Customer Service Experience.
• Knowledge of dialer systems

A Bonus to have:

• Diploma/Degree in Generic Management or related.

What You’ll do for the Brand:

• Ensure the accuracy of daily/weekly/monthly reporting statistics to your manager and senior management team
• Ensure that resources are trained to effectively deal with account queries, audit queries and account updates by constantly evaluating co-dependencies between supporting departments
• Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/branches as well as turnaround times for account queries
• Review internal control procedures to ensure that controls are in place to manage staff/staff accountability and to be pro-active in managing and highlighting potential concerns.
• Ensure that the Hollywood brand and image is promoted through excellent customer service
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query
• Ensure queries are resolved timeously and at point of call where possible
• Creation and frequent review of departmental standard operating procedures including escalation processes
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls
• Identify ways in which to increase motivation and team work and to foster a positive work environment
• Review training needs continuously with Star Factory and utilize SME to achieve departmental training objectives
• Conduct weekly/monthly performance reviews with the Inbound and Digital team members and ensure that performance reviews are documented and supplied to your manager
• Implement strategies to manage staff conduct and ensure poor performance procedures/disciplinary processes are followed consistently where required

Other:

• Monthly iBranch management meeting reporting, trend reporting, resource management reporting etc.
• Work closely with other iBranch functions such as mobile department, internet betting, BSC, Deposits and Withdrawal and FICA, in order to understand the dependencies that exist between departments.
• Any other ad hoc duties that might be required