Job Opportunities at FNB South Africa

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
• Achieve net profit growth for business
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies
• Deliver individual results through personal effort and skill.
• Build and maintain strong relationships with our internal and external stakeholders

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Job Description

• To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
• Act responsibly with work related resources in order to contribute to cost containment
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Assist with profit growth for the business through sales and acquisition of new clients
• Support sales through analysis of client portfolio and pro-active client engagement
• Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
• Identify sales opportunities and ensure effective management of the leads pipeline
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Achieve expected financial targets and uphold associated service levels

Minimum Requirements:

• FSCA Recognized NQF level 6
• RE5
• Mandated for intermediary sub-cats 1.1, 1.17, 1.18, 1.22 and 1.23 (not currently under supervision)
• 1 -2 years call center experience
   

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Job Description

• To create win-win situations with customers through resolving customer queries and/or complaints in order to retain the relationship
• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Investigate new ways to optimise processes
• Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures
• Complete relevant administration, reporting and updating of information accurately and on time
• Provide timeous reports on operations, performance and audit findings
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends

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Job Description

• To manage and support the key accounts team
• Manage portfolio of clients for the segment related to platform requirements.
• Provide ongoing consultation with clients, from a relationship management point of view (client retention).
• Optimise the usage of products (VSI) and increase transaction volumes on all digital channels and achieve revenue targets.
• Onboard new clients onto platform.
• Provide required training to new and existing to bank clients and ensure client is able to utilise all of the functionality within online banking.
• Execute projects and campaigns within agreed scope (e.g. sell/promote simple payments to clients).
• Ensure the correct compliance and legal documents are in place and kept on record within area of responsibility.
• Ensure continuous update of client information on relevant systems.
• Extract and analyse relevant reports to manage portfolio.
• Ensure continuous improvement and enhancements to products and processes.
• Prepare and present product presentations to clients as and when required.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Apply a client-centric approach that focuses on creating a positive experience for the client by maximizing service and/or product offerings and building relationships.
• Ensure full understanding of client needs to deliver a quality service.
• Ensure client service solutions are aligned to the business operational plan, Organisational values and service standards.
• Communicate how client service solution will be implemented and secures buy-in.
• Ensure product knowledge and advice is technically accurate and provide clients with relevant information to keep them informed of products and service options.
• Ensure resolution of client queries and complaints timeously and ownership of issues.
• Analyse client feedback to help improve client service
• Propose ideas to improve client service.
• Participate in planned activities that are appropriate for own development.

Minimum Requirements:

Minimum Qualification:

• Relevant Degree

Experience:

• 5 Years’ experience in financial management environment, people management experience, reconciliations and financial accounting knowledge 

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Job Description

• To create, debug, verify, maintain and update technical test scripts to run automated testing Is responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement

Responsibilities

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions by resolving queries fast and effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
• Conduct test plans by unpacking the requirements which include regression testing, system analysis and reviews.
• Create design steps from test cases, execute system validation plans and compile test scripts.
• Conduct systems analyses, design, coding, program debugging, testing and security and performance assessments across user interfaces.
• Comply, understand, and implement all steps and methodology within IT development and meet governance in terms of legislative, audit risk and process requirements for the Test Analysis Environment.
• Create test scripts to effectively test enhancements and new requirements and execute automated test scripts.
• Execute all test activities for allocated projects by conducting test estimation, prepare and submit test plans for sign-off and ensure alignment between test environment and production environment.
• Manage testing defects and involve relevant business staff in quality assurance testing analysis.
• Design content of procedure guides and manuals for business users.
• Provision of an efficient service for the test analysis function through careful and timeous analysis, planning, execution, reporting and updating of all related information.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.

Additional Requirements                           

• Write code for developing automated testing software.
• Minimum 2 years+ testing automation experience
• Ability to maintain existing test automation framework in Java platform using Selenium.
• Ability to review and write automation test scripts.
• Familiar with Web Services or API technologies (i.e., SOAP, REST, XML & JSON).
• Demonstrates good coding standards, naming conversions and version control.
• Knowledge of test reporting (i.e., Serenity, TestNG or Extent Reports).
• Experience working with open-source tools.
• Knowledge & Exposure to DevOps.
• Exposure to performance testing an added advantage.
• Familiar with Test Management tools (i.e., HP ALM, JIRA, etc.)
• Great attitude and aptitude
• Strong analytical skills
• Innovative & creative
• Self-motivated and ability to motivate others
• Demonstrate accountability, independent & great communi

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is
• A Self-starter

Qualifications and Experience                   

• Diploma or required certification in testing or programming.
• Preferred: Degree and/or relevant certification including ISEB/ISTQB Certification; TMap Next Engineer; ISTQB Advanced Analyst.
• Minimum 2 years Automation/ technical testing experience.
• Ability to script/code.
• Preferred: Banking Industry Experience.
   

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Job Description

• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Overview of the role:

• Oversee the day-to-day operational aspects of application and infrastructure delivery. You’ll serve as a database administrator Mainframe IMS DB platform.
• Establish operational objectives and work plans, and delegate assignments as appropriate.
• Provide senior management with reviews/objectives to determine the success of operation/project. The successful incumbent will be Involved in developing, modifying and executing company policies that affect immediate operations(s) and may also have company-wide effect.

You will be responsible for:

• Perform physical and logical database administration functions as required.
• Work with Customer and other Third Parties (Application, Architects, ITO personnel, tester etc.) to support DBA functions.
• Provide appropriate resources and skill sets to support the DBA functions for the Applications as required.
• Assist in analyzing, performance tuning and maintain test and production databases.
• Review with Customer new Database Management System (DBMS) releases to understand the business and technical impacts.
• Set up and maintain test and production databases.
• Propose database changes to ease monitoring and administrative effort.
• Document and implement changes to databases via proper Change Management methodology.
• Monitor and analyze database activity to proactively identify and prevent potential Incidents and also recommend performance improvements.
• Participate in situation management of incidents related to database operations.
• Test and evaluate impact on Applications of new DBMS Software releases.
• Familiar with IBM/BMC IMS tuning utilities and reports
• Responsible for maintaining the integrity of the IMS database environment, troubleshooting database related issues and other responsibilities on a daily basis.

What you will need:

• 5+ years of Mainframe / IMS experience.
• 2+ years Cobol in an IMS/Hogan environment.
• Minimum of 2 years Mainframe IMS DB job experience

We can be a match if you can: 

• Strong communication, decision making and interpersonal skills.
• Strong organizational and time management skills.
• Able to work under pressure and take responsibility during situation management.
• Agree to work independently to carry out on-call duty.
   

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Job Description

• To provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client.
• Create and prepare business cases to support design of solutions, products and enhancements that will deliver on the strategic objectives of product house or business unit.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Facilitate and coordinate end to end implementation of prioritised and approved solutions for relevant product house or business unit.
• Analyse data to identify opportunities for efficiencies and growth in business.
   

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Job Description
Are you someone who can:

• Contact prospective clients and sell appropriate insurance products in order to achieve sales targets
• Manage existing clients and grow existing portfolio through renewal processes
• Maximise cross sell opportunities and strengthen client relationships
• Build and maintain relationships with Bank Client Managers to generate leads and cross sell opportunities
• Track, control and influence sales activities with the specific aim to increase sales efficiencies
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry

You will be an ideal candidate if you:

• Have a minimum of a relevant National Certificate (NQF 5 in Short-term Insurance), Diploma or Degree
• Have an RE5 certificate
• Have 3 years’ experience in short-term insurance for Commercial and Personal Lines

You will have access to: 

• An innovative work environment
• Opportunities for personal and professional growth
• Collaborative teams

We can be a match if you are: 

• Analytical
• Attention to detail
• Strong communicator