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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.
Job Description
Customer Service:
- Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
Support the development and maintenance of processes in Customer Services Centre:
- Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
Monitor and control risk associated with the Customer:
- Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
Stakeholder Management:
- Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
Self-development:
- Owning and being proactive about own training and development
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- To provide specialist advice & support in order to elicit, analyse, digital processes, policies & information systems, through the execution of predefined objectives as per agreed (SOPs).
Job Description
Service Delivery:
- Deliver IT Digital analysis services as per agreed performance contract : Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards. | : Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective. | : Identify and recommend new innovative ways of achieving quality results.
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
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Job Summary
- CIB Global Markets Front Office Risk & Controls function (First line of defence) has been established to support the Front Office businesses in proactive risk management and managing the relevant Supervisory risks and controls. We are seeking to appoint an experienced candidate to join the team specifically supporting Risk and Controls for the Global Markets South Africa (SA) business. The Successful candidate will be responsible for key deliverables including supporting the Supervisory Framework, MI reporting & analysis, lead the execution of Conformance and Targeted Reviews; Issue Management as well as Risk and Control Assessments.
- This role is suited to a candidate with a Bachelor degree and a minimum of 3-5 years in an Investment Banking environment. The candidate must have a working knowledge of the Global Markets environment and product as well as sound understanding of the internal control framework. Experience in Markets Operations, Traded Market Risk or Product Control will be beneficial. Additionally, the candidate must be skilled in stakeholder management and effective communication.
Job Description
Overall Job Purpose
- Partner with the business and other lines of defence to ensure the embedment of risk management and governance frameworks into business processes within Front Office (FO).
- Perform the end to end risk management function for assigned business units i.e. Risk and Control Inventory (RACI), Key Risk Indicators (KRI), Risk Events, Issue Management, Reporting, Procedure Process Management and Control Testing, etc.
Education and Experience Required
- Degree
- Knowledge of risk frameworks
- Minimum of 3-5 years detailed business risk officer knowledge and experience aligned to Markets
- Global Markets product and process knowledge would be beneficial.
- Knowledge and understanding of the current regulatory environment that CIB operates in.
Knowledge & Skills:
- Presentation skills
- Communication skills
- Networking skills
- Evaluation skills
- Risk Management
Competencies:
- Strong written and verbal skills.
- Excellent work ethic and precise attention to detail.
- Ability to take initiative and to take ownership of deliverables.
- Ability to work independently with minimal supervision.
- Ability to communicate simply and effectively and work well in a team.
- Ability to share ideas, listen and take on board other’s ideas.
- Willingness and desire to learn and grow.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To provide specialist advice and support in area of specialisation enabling the provision of sound legal operations services. Performing core financial crime operational procedures for High Risk and PEP customers focusing on specific customer due diligence, Customer Screening, Onboarding, Ongoing Reviews and Customer Exits in compliance with the Anti-Money Laundering Customer Due Diligence Standard (CDD) and ABSA AML policies.
Job Description
Accountability: Service Delivery
- Applying the Anti-Money Laundering Customer Due Diligence standard (CDD) together with the Anti-Money Laundering Life Cycle Standard (CLS), PEP Standard and all other ABSA policies in support of AML to daily operational procedures.
- Develop an in-depth knowledge and understanding of the AML CDD Standards and Financial Crime Operations Processes.
- Focusing the work on key regulations and risks, with minimum supervision.
- Delivering a high standard of work by keeping up-to-date on financial crime regulatory related issues across a range of topics by awareness of current regulatory / process changes through attendance at training sessions and research.
- Ensure productivity and quality targets are met.
- Provide guidance to team members and peers by sharing best practice.
Accountability: Control and Compliance
- All mandatory training completed to deadline and understood within given timescales.
- Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
- Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence.
Accountability: Reporting
- Keep track of and manage own daily targets by ensuring awareness of own daily, weekly and monthly targets
- Prepare monthly Performance Development (PD) plan to monitor progress and if there is any development required as per PD contract, which needs to be escalated to the manager / team leader
Accountability: Self Development
- Maintain and continuously look for opportunity to develop skills and knowledge base
- Initiate training and development on a quarterly bases for own personal development purposes
Education and Experience Required
- Matric
- Minimum 4 months Experience working within AML compliance, High Risk and PEP Customer Due Diligence/Financial Crime processes
- B Comm (Assurance), LLB : Advantage
Knowledge & Skills: (Maximum of 6)
- Strong ABSA systems working knowledge
- Sound knowledge and proficiency in the ABSA Electronic Sales Platform (ESP)
- Sound knowledge and proficiency in the Global online PEP register (GOR)
- Demonstrated experience/background in High Risk and PEP customer enhanced due diligence.
- Sound knowledge of the AML CDD and PEP ABSA standards and FICA regulatory requirements.
- Strong IT literacy with good knowledge of MS Office (Word, Excel, PowerPoint and Outlook)
Competencies & Personal skills: (Maximum of 8 competencies)
- Abiblity to communicate clearly and effectively in many mediums
- Deciding and initiating action
- Expand knowledge and explore new ways of doing things
- Motivated for problem solving
- Flexibility and responding to change
- Working under Pressure
Education
- Higher Diplomas: Law, Military Science and Security (Required)
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Job Summary
- Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).
Job Description
Devops & Support
- Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
- Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
- Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
- Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
- Maintain correct and current application documentation and making it available to application users
- Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
- Ensure minimal business operations impact due to upgrades and maintenance activities
- Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
- Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
- Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
- Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
- Develop and maintain knowledge in application functionality, user workflow, and business processes
- Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
- Compile and maintain inventory of applications and related details
- Manage and provide support aligned to all SLA’s
- Develop the skills required to operate and maintain the technical products & services (applications)
- Ensure that a backup system for applications and files associated with business operations is in place
- Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
- Work with Information Security teams to define and implement access permissions for applications
- Develop and maintain expertise in application functionality, user workflow, and business processes.
- Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
- Develop and communicate training and documentation for end users.
- Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
- Develop and / or assist with the development and / or execution of project plans for application upgrades
- Provide input to current and future application requirements to meet the organization's needs
- Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
- Maintain awareness of application risks and opportunities for improvement
- Identify and recommend application improvement to enhance capability and performance, and minimize costs.
- Ensure that application users are aware of the application capabilities for enabling their effective use
- Assess vendor proposals for appropriateness and compliance with organization and industry standards.
- Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
- Supervise and maintain the organization's repository of applications
- Help diagnose problems and resolve incidents / issues related to applications.
- Validate the known error database for application-related entries
- Work with Tech Centres of Enablement to define the operational activities related to the applications
- Application Monitoring & Performance Management
- Monitor application modification requests and ensure best practices are being utilised
- Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
- Maintain metrics of operational performance and evaluate trends
- Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions
Governance, Risk & Control
- Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
- Enhance IT processes for transitioning completed configurations from development to production.
- Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
- Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
- Provide inputs to availability and capacity management process for effective planning.
Education
- Bachelor's Degree: Information Technology
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Job Summary
- As a Specialist Desktop Engineer Software Asset Management in the Absa Software Asset Management team, you will apply your expertise to design, implement, manage, and maintain enterprise grade processes, tools and applications to configure and package end user software packages and develop, test and maintain software packages for distribution, removal, troubleshooting and resolving issues as they arise.
- An ideal Specialist Desktop Engineer Software Asset Management understands Software Asset Management with expertise and experience to innovate, grow and manage the software packaging environment, and apply the appropriate technologies to generate the software package. The Specialist Desktop Engineer Software Asset Management can analyse, interpret and repair failed software packages and installations, automations, and scripts, consistently maintain a high level of accuracy within service level agreements. She/he understands aligning operational deliverables with business strategy and objectives, capable of analysing and interpreting issues, reporting to business and product owners at the most senior levels. She/he has a passion for customer service, continual service improvement and growth within Software Asset Management.
Job Description
Job Description Summary
- As a Specialist Desktop Engineer Software Asset Management in the Absa Software Asset Management team, you will apply your expertise to design, implement, manage, and maintain enterprise grade processes, tools and applications to configure and package end user software packages and develop, test and maintain software packages for distribution, removal, troubleshooting and resolving issues as they arise.
- An ideal Specialist Desktop Engineer Software Asset Management understands Software Asset Management with expertise and experience to innovate, grow and manage the software packaging environment, and apply the appropriate technologies to generate the software package. The Specialist Desktop Engineer Software Asset Management can analyse, interpret and repair failed software packages and installations, automations, and scripts, consistently maintain a high level of accuracy within service level agreements. She/he understands aligning operational deliverables with business strategy and objectives, capable of analysing and interpreting issues, reporting to business and product owners at the most senior levels. She/he has a passion for customer service, continual service improvement and growth within Software Asset Management.
Job Description
- Desktop Engineering, Packaging and Optimisation - Leverage Desktop Engineering expertise and working knowledge of the Windows platform and it’s constituent parts to create, innovate and maintain software package generation and maintenance across the software lifecycle
- Take accountability for deeply understanding and building expertise on the packaging platform and tools, the platform contribution to the broader platform strategy and business and customer requirements and all available technologies
- Develop business and customer-aligned, lasting, and innovative software package management technologies
- Produce simple, extensible, and maintainable processes and procedures with very few defects. Continually works improve on processes and procedures.
- Leverage engineering technical expertise to proactively identify risks and prevent failures
- Identify patterns that reveal errors and unanticipated problems, and implement fixes and preventative actions
- Ensure consistent, usable, forward-looking, maintainable test infrastructure
- Implement and maintain integration and automation where possible and applicable
- Uphold our technical principles of: self-service, scalability, re-usability, resilience and stability in all support practices and deliver processes that sustainably deliver on these principles
- Apply knowledge and expertise in User / Customer experience to deliver a stable user experience in all processes and procedures that is simple, elegant, and useful.
- Proactively identify development practices that work well and leverage and improve these for future solution design and deployment
- Document processes and procedures and constituent design information to produce solution design blueprints and validation collateral
- Develop and document complete designs and implement testing processes that identify and eradicate platform or service-wide problems / improve on platform performance
- Demonstrate a strong commitment to the quality and ongoing quality assurance of the product/services in use, and take appropriate action to resolve issues throughout the lifecycle of the product or service
- Ensure alignment to software policies and standards in the organisation
- Proactively monitor the performance of the platform features and solutions
- Translate monitoring data into clearly articulated descriptions of opportunities and defects, their impact to the customer scenario and to the product or service as a whole, and the relevance to product and service targets (within the scope of the job).
- Cascade and communicate these insights across the team to influence platform decision making
- Desktop Engineering, Deployment and Optimisation
- Leverage Desktop Engineering expertise and working knowledge of the Windows platform and its constituent parts to positively contribute software package generation and maintenance
- Take accountability for deeply understanding and building expertise on the platform, the platform contribution to the broader platform strategy and business and customer requirements and all available technologies
- Develop business and customer-aligned, lasting, and innovative software package management technologies
Operational Responsibilities
Innovate, Generate, Manage, Monitor, Maintain, Document and Improve:- -
- Software packages in scope for SAM
- Software package upgrades, remedial actions and life cycle management
- SAM remediation and audit support in scope
- PowerShell scripts and API developments as required for reporting and integrations
- Reporting and Management Information as required
- Project and task management for business-as-usual projects
Accountability: Financial and Cost Optimization, Risk and Governance
- Understand the platform cost model and the optimal cost: serve of the platform, use this understanding to drive the platform efficiency and effectiveness objectives
- Participate in incident management and DR activity – applying critical thinking, problem solving and technical expertise to get to the bottom of major incidents
- Apply Group risk (e.g. Architecture, development, change and release etc.), governance, compliance and regulatory standards and frameworks
- Proactively identify technical risks and mitigate these (pre, during and post release)
- Update / Design all feature documentation aligned to the organization technical standards and risk / governance frameworks
Accountability: People
- Proactively and effectively (time and quality) collaborate and drive collaboration on features across feature team (e.g. managing dependencies and interdependencies, conflict resolution, information and best practice sharing, problem resolution outside of own area etc.)
- Apply collaboration skills in development practices and issue resolution regardless of team boundaries and lead communication with relevant stakeholders through to conclusion
- Contribute to a high performance team environment and culture as a high performing member of a self-directed team aligned to agile working
- Leverage coaching techniques in all team related activity to drive a higher quality service, design and deployment of technical solutions.
- Proactively seek and provide feedback across a range of stakeholders for the benefit of the team and leverage feedback to consistently improve platform solution delivery
- Coach and mentor other engineers and support engineering teams on technical solutions and problem resolution and proactively seek coaching and mentoring from others
- Participate in peer reviews, testing, problem solving within and across the broader team
- Cascade platform performance feedback and ensure capability development across teams to enable efficient and effective platform service delivery
- Drive the design of content, tools and materials for strategy alignment, education and adoption processes to be applied across stakeholder groups
Additional Job Description
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Absa Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to the role.
Desired Skills
- AdminStudio and related tool expertise for software packaging
- Cloud Technologies awareness, such as IaaS, PaaS, SaaS
- Azure and Amazon Web Services awareness
- Windows OS Specialist
- SCCM and Intune Specialist
- Shell Scripting and API Skills
- Reporting skills, such as PowerBI, Cognos and Excel
Education
- National Certificate: Information Technology
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Job Summary
- To provide specialist advice and support in area of specialisation guarding against risk, in alignment with Group Corporate Insurance policies.
Job Description
Overall Job Purpose
- Provide specialist underwriting expertise, support and guidance to address operational issues in the business
- Continuously identify and give input on ways to improve operations in the business
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Administration: Ensure the effective fulfilment of all required administrative duties, including tracking and reporting
- Work closely with the Head of Corporate Insurance and senior managers in the team to administer Group Corporate Insurance policies
- Building and embedding a suitable framework for the administration of Group insurance policies and claims management across Africa, US, UK and Prague.
- Ensure effective purchase strategy and execution for annual Group corporate insurance renewals.
- Be involved in the placement and claims administration to ensure timely recoveries.
- Development of the risk governance framework, policies and procedures within Absa for Insurance Risk.
Key Accountabilities
Accountability; Stakeholder Management (30%)
- Establish effective working relationship/information flow with key stakeholders, across the insurance industry and within the various Businesses and Functions
- Leverage established relationships with key stakeholders for effective claims resolution
- Continuously identifying opportunities to improve process efficiency within the team
- Act as an initial point of entry for queries from stakeholders and attend to queries in an effective and timely manner.
- Take personal accountability for resolving issues and queries in a professional and timely manner
- Contribute to the building of an insurance risk culture within the business
- Responsible for efficient and effective workflow in own portfolio, proactively seeking to maximise productivity and continually acting upon opportunities for process and system improvements
Accountability; Insurance Risk Management (30%)
- Implement appropriate and robust claims management framework
- Accountable for the annual review of the Group Insurance policies and standards
- Design, develop and maintain insurance process flow documents in line with Group policy requirements.
- Full accountability of any projects related matters pertaining to the Group Corporate Insurance function
- Conduct research on the best insurance purchasing methodologies and practice
- Develop, draft and communicate relevant insurance guidance documents and facilitate training of the process with business when claim are logged
- Enhance systems to facilitate the annual stress and scenario testing of all risk types.
- Manage compliance of all local insurance regulations.
- Keep abreast of insurance regulations in countries where the bank has presence and ensure that the Group complies with the relevant regulation
- Proactively manage an effective control environment
- Assist and facilitate internal and conformance audits
- Maintain and log of including audit issue/findings and proactively prepare the internal audit closure document for review by management prior to submission.
- Establish good relationships with the broader Group risk and corporate functions to ensure that the Group’s risks are disclosed to underwriters
- Collate data and perform Key Risk Scenarios for Insurance Risk
- Drive a culture of proactive compliance in the function and tracking the team’s deliverables against priorities set.
Accountability: Reporting (40%)
- Own and support the Head of Corporate Insurance in terms of all governance and reporting related matters of the function.
- Liaising and collaborating with various stakeholders to ensure that the Governance and Reporting matters are fully addressed
- Represent the Corporate Insurance function to various Finance and Risk committees
- Collaborate with Group Corporate Insurance committee members to determine relevant discussion topics and escalation to various committees
- Prepare and distribute meeting materials, including agendas, reports, presentations and supporting documents in a timely manner before meetings as set out in the terms of reference.
- Ensure the accuracy of information provided to committee members
- Assist the Head of the function and senior managers in elevating the function’s profile to various stakeholders within the bank
- Prepare, collate appropriate, accurate and reliable MI to assist in the effective management of Group Corporate Insurance portfolio
- Maintain management risk templates and reporting tool formats for the team
- Track and report on claims resolution
- Prepare and maintain a specific Insurance Risk dashboard monthly.
Education and Experience Required
- B (Hons) Degree in Insurance & Risk Management, Risk, Accounting, Financial Management or Banking
- Minimum of eight to ten (8-10) years’ experience as an Insurance or Risk Management professional, Risk Manager, Claims or Insurance Manager
- Minimum of 8-10 years’ experience in the Insurance Industry
- An Associate or Fellowship of the Insurance Institute of South Africa will be advantageous
Knowledge & Skills- below serves as examples
- Detailed understanding of insurance markets and business processes, environment, contract terms, waivers, releases, risk controls and checks and ability to act with assistance in relation to overseas equivalents.
- Knowledge of financial institutions and their key risk exposures.
- Good technical understanding of key insurance concepts and their application
- Awareness of Basel III or IV and its implications for operational risk/insurance mitigation.
- Detailed knowledge of the main classes of corporate insurances including underwriting criteria, and insurance policy structures, definitions, policy wordings and exclusion.
- Relationship management skills both in relation to key internal stakeholders, brokers and insurers.
- Good interpersonal skills, able to gain agreement of internal customers to program requirements and risk controls.
- Good negotiating skills in insurance contracts.
- High standard of communication skills, oral and written.
- Proven investigative and analytical skills including problem solving and innovation.
- Good ability to absorb information from wide range of sources internal or external to the group and evaluate and use it in Absa risk context
Additional Requirements - below serves as examples
- Graduate level calibre with proven experience within a business environment.
- Proven competency in use of MS Office applications, specifically Word, Excel and PowerPoint.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. project management methodology, governance and delivery objectives.
Job Description
Programme Management:
- Managing projects with the intention of improving an organisations strategic performance
Quality Assurance:
- Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
Ensure that timelines are met:
- Manage team in such a way that deadlines are met
Managing Others:
- Take responsibility for the effective management of others
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Manage the development and continuous enhancement of corporate models for large, medium and SME corporate lending by taking part in the entire credit risk model build, implementation and governance lifecycle.
Job Description
- Develop models in-house by ensuring model build data are of sufficient quality, completing statistical data analysis and producing detailed model build documentation while conforming to the governance structures.
- Ensure successful implementation of models by assisting the model implementation team through answering technical questions around the model workings (inputs to the model, calculations performed, etc.) and assisting with testing to ensure the model is implemented correctly.
- Develop theoretical understanding and practical application of model development methodology through model building and application experience. Ensure full governance processes for modelling are complied with from model inception and build through to validation and sign-off by completing all relevant documentation according to the Absa Model Risk Policy. This includes responding to independent review questions and reworking the model build to include issues raised.
- Communicate results and recommendations from analyses and modelling undertaken to other areas of Group Credit Risk, SBU’s & cluster by tailoring the interpretation to the audience and using appropriate presentation technology and templates.
- Actively engage stakeholders (model users, validation team, monitoring team, regulators) to be fully engaged in process and delivery through email discussions, group meetings and one-on-one discussions.
- Contribute to the development of a high-performance culture.
- Ensure best practice modelling techniques are in place.
- Participate in planning, resource allocation, training and team-building functions.
Education
- Bachelor Honours Degree: Applied Mathematics, Bachelor Honours Degree: BMI - Business Management and Informatics, Bachelor Honours Degree: Statistics (Required)
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Job Summary
- Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
Source Utilisation:
- Obtain walk in client or data leads from the Bank staff in the branches (Consultants,
Customer Experience:
- To provide service excellence and achieve customer satisfaction
Risk & Control:
- Ensure that staff members where applicable, i.e. Planner Assistants have a clear
Manage Sales & Growth Targets:
- Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department.
- Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- Lead the Lean Six Sigma program by driving the Lean Transformation agenda toward development of a People Experience (PX) “lean” culture. The incumbent is expected to lead the efforts of mindset change, sustainment, and education of Lean Six Sigma within PX. The incumbent is expected to develop and implement Lean Transformation strategies across the business that build lean capacity to deliver on defined service standards, prioritise and increase value for internal and external customers, and increase focus across the business on process, optimization and service standards.
Job Description
- Responsible for developing and supporting Lean programmes, and the establishment of Lean Champions to assist the programmes within the various business units.
- Responsible for defining and establishing best practices to improve and maintain employee efficiency.
- Train and coach staff across the organisation on Lean principles, tools and techniques
- Introduce Lean programmes and practices within the business and ensure their sustainability and desired impact on the business
- Lead targeted interventions at leadership and staff levels to motivate the desired culture change
- Establish and introduce systems that will ensure sustainability of the desired culture transformation
- Helping managers understand lean principles and how to apply them in their departments
- Performing audits to identify waste in processes or procedures and recommending changes to improve performance
- Identifying opportunities for improvements in efficiency through the use of technology or other means
- Creating visual displays of data to help others understand complicated concepts more easily
- Developing, maintaining, and updating standard operating procedures (SOPs) for operational services or other areas of the business
- Working with various members of the team to identify problems that could impact performance and developing solutions
- Leading events to implement lean practices across the BU
- Coordinate and serve as a quality expert in problem solving tools such as DMAIC, 5 Why's, RCA, Fishbone analysis, WWBLA, FMEA.
- Facilitate improvements of best operating practices.
- Lead continuous improvement projects and problem solving.
- Demonstrate your knowledge of BPR, system configuration, testing, solution design and process optimization
- Monitoring and assessing existing processes to identify improvement opportunities
- Driving continuous process improvement initiatives and obtaining results thereof
- Define the standards and methodologies for process modelling.
- Compile and implement (as applicable) standard process improvement and reengineering methodologies.
- For new process / process change initiatives, conduct feasibility and readiness assessments with regard to capabilities and resources, and define corresponding action plans to support the initiatives.
- Design and develop / update the processes based on organization requirements and industry standard processes.
- Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
- Undertake process improvement initiatives aimed at improving efficiency and effectiveness of operations (e.g., initiatives for process cycle time optimization, improved documentation and data collection, enhanced customer satisfaction).
- Create and maintain a centralised process and knowledge management repository and provide access as required to stakeholders in the organization.
- Monitor process performance based on defined parameters / conduct process performance diagnostics to identify improvement opportunities.
- Work towards continuous process improvement and the enhancement of quality and consistency of processes and methods across the organisation.
- Identify, evaluate, select and implement tools for process modelling, analysis and improvement.
- Benchmark processes to identify shortfalls and improvement areas in process definition deployment
Education
- Master's Degree: Information Technology
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Job Summary
- To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.
Job Description
Execute cash & related transactions:
- Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
- Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
- Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
- Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
- Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
- Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
- Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
- Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
- Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
- Prepare reconciliation reports for audit and management review purposes
- Ensure that journals are processed to recover charges for manual transactions processed for customers
- Ensure adherence to the SARB minimum requirements
Customer Service:
- Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
- Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
- Provide Regular feedback to customers on the progress of their enquiries
- Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
- Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
- Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
- Ensure accuracy and efficiency when engaging with the customer.
- Ensure friendly, focussed customer interaction at all times
- Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
- Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
- Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
- Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
- Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
- Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
- Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
- Educate customers on the use of the Internet Kiosk.
Identifying sales leads:
- Identify and action sales leads (teller prompts) and cross selling opportunities
- Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
- Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
- Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted
Compliance and Risk Management:
- Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
- Conduct cash counts and visual checks as assigned by the line manager from time to time
- Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
- Keep transactions records available for control purposes
- Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
- Refer any concerns to the line manager for follow up and decision making on whether to proceed
- Follow cash management procedures and limits as prescribed
- Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
- Adhere to prescribed control measures to prevent fraud, losses and shortages
- Report suspicious transactions as per Money Laundering control frameworks
- Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery
- Cubicles, teller drawers and workstations to be kept locked when leaving workstation
- Follow off-line procedures and comply with all regulatory and compliance requirements
- Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
- Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
- Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
- Adhere to end of day procedures (ABSA 3368)
- Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- To plan, manage and monitor the implementation of area specific activities and processes in order to deliver on approved operational plans in an effective and efficient manner. To provide specialist advice and support in business enablement and use of data to inform decision making.
Job Description
Business Process Optimisation Manager:
- Responsible for leading, managing and deploying process change programs. This includes, but not limited to, collaborating with Exco and Manco on the strategic intent of Business Units, aligning the architectural landscape for benchmarked practices thus ensuring effective and efficient business value streams, optimal integration of processes, people and technology by interactively analysing, researching, designing, recommending and implementing innovative and cost efficient business processes within Absa.
Additional Job Description:
- The Business Process Optimization Manager will further create and maintain a centralised process and knowledge management repository; and ensure adherence to methodologies and standards by all contributors.
- This would include training and development initiatives and programs, by developing and compiling best practice material, lead and manage training programs, certification requirements and talent retention and management.
- To manage Process Communities on shared learning, operating models, process improvement best practices, process modelling, governance, legislation and compliance requirements, IT and Technology, Process Architecture, skills and developments and industry related practices.
- To propose solutions that fully address business requirements needed to optimize business.
- The Business Process Optimization Manager will address business problems and needs by defining the overall business requirements with due consideration to process efficiency, cost effectiveness, risk, compliance, local legislation, user experience (UX), and customer experience (CX).
- The Business Process Optimization Manager would lead cross-functional teams to provide end-to-end solutions.
- To establish a sound basis, approach and methodology through which business process management (BPM) are driven throughout respective business units, in order to improve operational efficiency and effectiveness.
Minimum requirements:
- NQF level 7 / BCom / BSC degree
- I-Server Process Design.
- Post Graduate Engineering Degree from top tier institutions will be advantageous.
- Project management qualification.
- Scientific methodologies associated with efficiency improvements, i.e. Lean Six Sigma, Agile method, Systems thinking, Process Modelling, Customer journeys and Lean methodologies.
- 5-8 Years’ experience spread across Business Improvement initiatives, Business Analysis, Process Engineering and Project Management within the financial services industry.
- Prior experience in leading process definition and re-engineering initiatives and producing high quality material.
- Prior experience in delivering large scale process re-engineering or change management projects and leading of delivery teams.
Education
- Bachelor`s Degrees and Advanced Diplomas: Manufacturing, Engineering and Technology (Required)
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Job Summary
- To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.
Job Description
Key Accountabilities
Accountability: Selling products and services
- Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
- Achieves predetermined sales targets through generating quality applications.
- Contact the customer and executes the sales process within the desired turnaround time.
- Delivers customer sales and services whilst maintaining quality service standards.
- Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
- Ensure first call resolution.
- Tracking of conversions from lead or call to application and then to fulfilment.
Accountability: Reduction of customer attrition
- Speaks to customers to ensure that their needs are identified and advises various options.
- Adheres to shared company values and service standards with regard to customer interaction.
- Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
- Communicates with the customer according to company standards.
- Address the customer’s need with product knowledge that is technically accurate.
- Preparation for the outbound call, providing alternative products solutions were applicable.
Accountability: Information management
Accountability: Adherence to risk and governance
- Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.
- Participate in survey (EOS) and in findings action plans.
- Support BSSA CSI initiatives.
- Adherence to NCA, FICA and FAIS legislation.
- Comply with Risk and Control Activities and adherences.
- Comply with all Human Resources policies and procedures
- Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.
Accountability: Training and development
- Participate in all scheduled training and multiskilling opportunities.
- Participate in coaching sessions.
- Owning and being proactive about own training and development.
- Participate in idea sharing through pitch in initiative.
- Complete all compliance training within prescribed timelines.
Education
- Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
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Job Summary
- Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.
Job Description
- Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation
Leading the commercial, sales and service agenda for the branch:
- Leading the commercial, sales and service agenda for the branch (as part of a broader area); & Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard elements)
Customer Experience and Service: :
- Proactively manage and build relationships to enhance the Absa Brand in the area as well as
Managing cost & efficiencies: :
- Apply effective & balanced cost management practices that ensures sales & service standards are within benchmark & aligned to best practice
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Drive the design and delivery of complex fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions & build architectural capability in Dev teams across an estate.
Job Description
Architecture
- Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
- Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
- Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
- Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
- Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps
- Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
- Design & or contribute to the design & implementation of detailed feasibilities & business cases
- Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
- The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
- Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
- Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
- Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
- Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
- Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
- Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
- Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
- Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
- Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
- Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
- Contribute to the architecture body of knowledge
- Contribute to the design & evolution of architectural principles and preferences
People
- Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
- Set & Cascade solution direction across technology delivery teams
- Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
- As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
- Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
- Apply the organization risk & governance frameworks
- Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
- Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
- Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- Drive the design and delivery of complex fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions & build architectural capability in Dev teams across an estate.
Job Description
Architecture
- Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
- Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
- Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
- Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
- Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps
- Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
- Design & or contribute to the design & implementation of detailed feasibilities & business cases
- Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
- The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
- Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
- Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
- Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
- Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
- Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
- Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
- Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
- Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
- Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
- Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
- Contribute to the architecture body of knowledge
- Contribute to the design & evolution of architectural principles and preferences
People
- Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
- Set & Cascade solution direction across technology delivery teams
- Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
- As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
- Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
- Apply the organization risk & governance frameworks
- Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
- Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
- Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.
Job Description
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
- Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
- Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
- Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
- Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with guilds and other technical SME’s to improve and evolve technical products and services
- Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
- Apply version control and related concepts and techniques
- Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
- Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
- Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization
People
- Coach & mentor other engineers
- Conduct peer reviews, testing, problem solving within and across the broader team
- Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
- Participate as a subject matter expert in the development & development planning of the broader product engineering team
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post deployment)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
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Job Summary
- VP level Sector Research Analyst to support Sector Coverage Head: Consumer Goods and Services and drive new strategic initiatives and direction for growth. The role is based in Cape Town and requires an individual with a bachelor degree coupled with a minimum of 5 years consumer sector research and strategy experience. Successful incumbent will have deep industry (Consumer Goods and Services) understanding coupled with the proven ability to drive strategic research initiatives, increase customer sales and use complex data analytics to provide insights pertaining to customer trends. Strong communication and presentations capability.
Job Description
- Scoping of Sub-sectors across the continent
- Identifying new acquisition and target names for growth
- Identifying trends in industry for risk management and growth positioning
- Supporting the Sector Head to craft and implement strategy
- Produce presentations at top standards
- Support Sector Head in thought leadership planning and execution
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP
Job Description
- Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
- Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
- Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
- Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
Method of Application
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