Career Opportunities at Mustek Limited

Purpose:

• The Technician (Field Support) will be responsible for the off-site support function through the testing, diagnosis and repair of notebooks, PC's, Notebooks & Printers.

Responsibilities:

• Diagnose and repair all technical faults of Notebooks, PC's & Printers.
• Follow the correct test process for all brands.
• Ensuring that all communication with our customers is of the expected quality.
• Completing all assigned tasks within the required time frame (SLA).
• Enhancing customer experience and relationships.
• Keep the CMDB system up to date at all times.
• Help maintain the rework rate for the department below 2% (rework report) within a 30day period between barcodes.
• Maintain service levels at 90% (SLA Report).
• Complete at least 5 workshop repairs per week depending on the field work schedule.
• Manage Stock Rand value and have a 0% shrinkage basis and have no stock outstanding for more than 14 calendar days.
• Ad hoc tasks as required.

Requirements
Qualification and Experience:

• Matric
• CompTIA A+, N+ and S+ preferred
• Valid driver’s license
• Min of 3-year technical experience in notebooks, PC repairs & Printers
   

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Knowledge of operating system software (i.e., Windows 10).
• Knowledge of relevant technologies hardware

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Responsibilities:

• Coordinate the day-to-day operations of building maintenance activities. Participates in the development, recommendation, and administration of policies, procedures, and processes in support of departmental operations. Responds to inquiries and requests from internal departments and co-ordinate services rendered by external sources. Responsible for determining and recommending training needs and planning, coordinating, and overseeing the day-to-day operations.

Responsibilities:

• Co-ordinating the receiving function, completing manifest, documenting all incoming assessing damages, documenting all discrepancies, taking the necessary measures with the relevant parties to sort all discrepancies out.
• Co-ordinating the dispatch department, ensuring the smooth running of the department, handling of queries that can’t be handled by dispatch clerk. Taking necessary measures with relevant parties to resolve any issues the department may be facing.
• Co-ordinating the collections department, ensuring smooth running of the department, handling of queries that can’t be handled by front counter staff, taking necessary measures with relevant parties to resolve any issues the department may be facing.
• Co-ordinating the stores department, ensuring smooth running of department, handling of queries that can’t be handled by the store men, taking necessary measures with relevant parties to resolve any issues the department may be facing.
•  Co-ordinating credits function and processing of incoming customer credits, Processing of all IBT transfer credits.
• Staff management, ensuring the necessary departments are covered when other staff members are on leave, arranging casual Labor when required, training of new staff, and current staff of all new procedures and protocols.
• Liaising with various service providers involved in inbound and outbound Logistics, maintaining relationships to ensure maximum efficiency and better turnaround time on services.
• Basic warehouse upkeep, ensuring basic health and safety standards, such as all goods to be stored on pallets no unauthorized entry, Monitoring E-waste, monitoring all visitors in the warehouse.
• Monitoring push reports, ordering stock that goes on backorder on system, Monitoring backorders that are backordered on the system, ordering of all stock as directed by Line Manager
• Attending to all queries and enquiries relevant to the department, supporting sales staff to reach customer satisfaction at the same time at a cost-effective method.
• Liaising with security service providers ensuring ongoing security compliance for the premises, reporting incidents to senior management, implementation of new security protocol and procedures.
• Reporting building maintenance issues, procurement of service providers for building maintenance, supervising workmanship ensuring it is completed within timeframe and according to specification.

Requirements
Qualification and Experience:

• Matric
• Valid Drivers license
• Supply Chain & Operations Management Qualification
• Minimum 5 years’ Experience in warehousing
• Minimum 5 Years’ Experience in Operations/Logistics
   

Skills and Knowledge:

• Receiving
• Store Control
• Dispatching
• Credit Returns
• Critical thinking and Problem solving
• Teamwork and collaboration
• Professionalism and strong work etic
• Oral and written communication skills
• Intermediate Microsoft literacy skills
• Competent in operating Warehousing information systems

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Purpose:

• The Logistics Clerk is primarily responsible for general logistics functions within the logistics department.

Responsibilities:

• Assist in Stores dept. when requested to do so.
• Assist the Drivers with Deliveries.
• Assist with delivering urgent stock to customers.
• Assist at the collections front counter.
• Assisting with couriers when there is backlog.
• Assist with loading the vans with orders.
• Assist with notifying sale that their orders are here if needed.
• Assist with loading the vans with orders.
• Ensuring all stock in the warehouse are on pallets and not on the floor.
• Keeping a record of all stock that is invoiced and putting relevant notes on the system.
• Making sure all our internal protocols and procedures are followed (Display Screens, Demo protocols).
• Assist with taking the stock from the truck to the relative departments and people.
• Assist customers with loading of the stock.
• Assist with taking the daily invoices upstairs at the end of the day.
• Assist with checking of screens/TV at the front counter.

Requirements
Qualification and Experience:

• Matric
• 2 years logistics experience
• Valid Driver license
   

Skills and Knowledge:

• Basic knowledge of general administrative processes and logistics
• Good knowledge of facility layout
• Good communication
• Good people skills
• Must have enthusiastic and positive attitude
• Keen to learn

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Purpose:

• Responsible for general logistics functions in the front collections counter and provide logistics support to the rest of the team. 

Responsibilities:

• Efficiently and accurately check all stock received in the Logistics Department.
• Assist with offloading of courier deliveries, checking all boxes for damage and endorsing waybill accordingly.
• Accurate shelving of stock in the correct locations for collection or delivery.
• Complete the checking and shelving of stock within two hours from receipt.
• Ensuring that all stock is handled in the safest possible manner, to avoid any possible damage.
• Contacting all customers for uncollected stock on a weekly basis to cancel orders when necessary.
• Prepare goods for couriers and capture the waybill information in time for the daily collection.
• Assist sales staff with enquiries regarding progress of deliveries or collections.
• Opening of collections dispatch Counter promptly at 8 am.
• Invoices and card machine receipts to be taken to accounts and cashbox collected every morning before 8:30am.
• Any cash value from R5000 upwards received needs to be taken to accounts dept.
• The daily cash up must done if cash is received from customers.
• Ensure that cashbox have enough change for cash transactions.
• Assistance in offloading the daily truck that comes from JHB.
• IBT orders for collections to re-shelve in the appropriate area for when customers will be collecting
• Ensure all stock dispatched from collections are correct with regards to quantity and description.
• Screen/Panels that are 32inch or larger needs to be checked before leaving dispatch and the relevant paperwork signed.
• Printing of all demo sheets for demo units and handing them to appropriate personnel.
• Assisting in other aspects of the logistics department when someone needs assistance.
• The scanning of invoices.
• The sending of statistics to the appropriate personnel.

Requirements
Qualification and Knowledge:

• Matric
• Qualification in logistics will be an advantage
• Driver’s license
   

Skills and Knowledge:

• Good knowledge of general administrative processes
• Good understanding of logistics principles
• Knowledge of MS Office packages (Word Excel Outlook)
• Strong organizing and planning skills
• People Skills
• Good communication skills in English

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Purpose:

• The clerk (Credit Returns/Purchases) is primarily responsible for implementation of the company’s credited goods policy and procedure through client liaison and controlling the movement of goods returned.

Responsibilities:

• Assist and support returns officer effectively in his day-to-day tasks.
• Coordinate returns clerk activities with warehouse management and distribution centre.
• Process returns of orders.
• Inspect and verify products and merchandize worth returning.
• Verify and inspect all forms, reports and records relating to product returns.
• Inspect and reconcile quantities returned with that of the returns forms and documents.
• Ensure customer satisfaction through handling of product returns and exchanges.
• Purchasing in of stock on Epicor system.
   

Requirements
Qualification and Experience:

• Matric
• Tertiary qualification in business administration or finance would be advantageous.
   

Skills and Knowledge:

• Basic knowledge of general administrative processes
• Good knowledge of facility layout
• Good communication
• Good people skills

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Purpose:

• To assist the Huawei Enterprise team in growing business and opportunities by e.g., designing solutions based on the clients’ requirements, assisting with the tender processes and providing support (internal and external) to Huawei Enterprise customers, etc.

Responsibilities:

• To assist the Huawei Enterprise Team in growing the run–rate business on the Huawei Enterprise Portfolio.
• Design solutions based on the clients’ requirements.
• Assist with the tender processes.
• Conduct demos and POC on Huawei products.
• Assisting with some credits.
• Deliver Proof of Concepts (POC) follow up on POC and get required documentation from clients so we can claim rebates.
• Monitor accurate and correct delivery of products sold (AM and logistics internal and Huawei).
• Ensuring quality of service by developing a thorough and detailed knowledge of pre-sales technical specifications around area of work.
• Ensure pipeline document up to date 24/7.
• Provide back order feedback.
• Respond timeously to Huawei Enterprise quotes.
• Maintenance/EOM discussions with partners.
• Attending necessary training to upskill and maintaining certifications annually.
• Assisting during customers and staff training when necessary.
• Assisting with growing Huawei Enterprise division.
• Promote incentives to partners.
• Internal and external training.
• Regional travel when and if required.
• Afterhours access and work when and if required.

Requirements
Qualifications and Experience

• Matric or Grade 12
• Tertiary commerce qualification would be advantageous
• Required to be pre-sales and sales certified within relevant Huawei product portfolio pertinent to position and more
• 2 years experience within distribution channel and equivalent vendor specific
   

Skills and Knowledge:

• Project Management
• Marketing principles
• Customer service
• Internal process and procedure/policy
• Problem solving/analytic skills
• Administration skills (e.g., Microsoft Office)
• Verbal and written communication skills
• People and customer management skills
• Conflict management skills
• Networking skills
• Communication skills
• Evaluative skills
• Customer relations skills
• Numerical skills 
• Information processing skills
• Relationship building skills
• Influencing/persuasion skills
• Negotiation skills
• Organisational skills
• Delegation skills
• Presentation/public speaking
• Attentiveness
• Deductive reasoning skills
• Comprehension skills
• Creative skills/idea generation skills