Technician: Field Support (Durban) at Mustek Limited

Purpose:

• The Technician (Field Support) will be responsible for the off-site support function through the testing, diagnosis and repair of notebooks, PC's, Notebooks & Printers.

Responsibilities:

• Diagnose and repair all technical faults of Notebooks, PC's & Printers.
• Follow the correct test process for all brands.
• Ensuring that all communication with our customers is of the expected quality.
• Completing all assigned tasks within the required time frame (SLA).
• Enhancing customer experience and relationships.
• Keep the CMDB system up to date at all times.
• Help maintain the rework rate for the department below 2% (rework report) within a 30day period between barcodes.
• Maintain service levels at 90% (SLA Report).
• Complete at least 5 workshop repairs per week depending on the field work schedule.
• Manage Stock Rand value and have a 0% shrinkage basis and have no stock outstanding for more than 14 calendar days.
• Ad hoc tasks as required.

Requirements
Qualification and Experience:

• Matric
• CompTIA A+, N+ and S+ preferred
• Valid driver’s license
• Min of 3-year technical experience in notebooks, PC repairs & Printers
   

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Knowledge of operating system software (i.e., Windows 10).
• Knowledge of relevant technologies hardware