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Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is one of the largest financial institutions in Africa. FirstRand’s vision is to be the African financial services group of choice, create long-term franchise value, deliver superior and sustainable economic returns to its shareholders within acc...
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Job Description
Provide efficient and effective administration support to ensure the smooth running of a functional area.
Hello Future Administrator
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines
- Provide efficient and effective administration support to ensure accuracy in the functional area
- Comply with governance in terms of legislative and audit requirements
- Provide timeous and accurate Management Information
- Manage own development to increase own competencies
- Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
- Improve business decisions by providing accurate and reliable business intelligence
- Ensures operational excellence through the delivery of work processes according to defined quality standards
- Motivated to ensure the highest standards of quality and productivity are consistently maintained
- Anticipates, recognises and meets the needs of internal and external customers, taking responsibility for maintaining the highest service standards and developing and sustaining productive relationships
- Delivers customer service through adherence to quality service standards
- Ensures compliance to policies and procedures are adhered to at all times
- Ensures that product knowledge and advice is technically accurate
- Works with enhanced processes and procedures to maintain operational efficiencies
- Maintains focus, to produce reliable quality work in a demanding, diverse environment
- Contributes to team success by ensuring team commitment and cohesion
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
- Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
- Maintenance of all administrative processes for the department's operational activities.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
You will be an ideal candidate if you:
- Minimum Qualification – Matric and relevant qualification
- Experience - Must be familiar with Fusion, SharePoint, ServiceNow, Excel and PowerPoint.
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
To assist with planning, organising and developing the food and beverage services of the business whilst meeting customer expectations.
Hello Future Catering Assistant
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Identification, control and escalation of potential risks which may lead to increased costs.
- Deliver exceptional catering services that exceeds customers’ expectations through monitoring high quality and timeous delivery of food production and service
- Liaise with Supervisor with regards to daily functions and/or priorities of the day and related specifications.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Support of quality and compliance standards in business processes by compliance to the OSHACT ensure safe working conditions; identify HACCAP; Practice clean as you go (monitor temperature log and sanitise all the time); know how to use chemicals properly
- Manage own development to increase own competencies
You will be an ideal candidate if you:
- Education: Food hygiene certificate (Desirable)
- Experience: Customer care, Health and safety in the workplace, Working in the catering industry and Food preparation
Knowledge, skills & abilities
- Good standard of personal hygiene
- Ability to work under pressure and use own initiative
- Ability to meet deadlines
- Ability to work as part of a team
- Good customer care skills
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
Provide design service and advice to FNB by designing, creating and renovating spaces that are practical for their purpose and meet client requirements as well as being visually pleasing.
Hello Future Interior Design Specialist
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Conduct research from internal and external practices to find cost effective design solutions.
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
- Keep up to date with the latest trends regarding interior, and how work is performed in order to provide cutting edge workspace solutions. Utilize insights from trend analysis to inform future design settings, processes and procedures.
- Meets with clients to gather project requirements; understand and interpret requirements. Initiate communication with all relevant project stakeholders to determine scope, timelines, and resources necessary for project completion; creates design development CAD (Computer Automated Design) drawings for client approval to proceed.
- Comply with governance in terms of legislative and audit requirements.
You will be an ideal candidate if you:
- Proven working experience in decorating interior spaces.
- Expertise in layout, colour, lighting, materials selection, custom furniture, and all installations
- Experience in Revit, AutoCAD and Enscape.
- Excellent portfolio of previous works
- Attention to detail,
- Artistic ability, vision, and creativity
- Communication and presentation skills
- Project ant time management skills
- Degree in Interior Design or similar relevant field
Knowledge, skills & abilities
- Good standard of personal hygiene
- Ability to work under pressure and use own initiative
- Ability to meet deadlines
- Ability to work as part of a team
- Good customer care skills
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
- Ensure development and continuous value add improvement to operational processes
- Manages risks in own area of responsibility
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
- Control expenditure and identify process improvements to contain and reduce costs
- Define and document each function that the system is required to perform and the functional boundary of the system by defining and analysing the required interactions between the system and its environment in terms of interface constraints to ensure that business needs/requirements are satisfied by the system requirements
- Participate in planned activities that are appropriate for own development
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Job Description
Hello Future Client Experience Manager (FNB FinWorx)
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
The Business Unit that the successful candidate will be working in is FinWorx – it is comprised of iFinance and Finance Business Solutions(FBS). Our customers are mostly the finance and procurement communities within FirstRand Group. We have embarked on a Group wide Finance Transformation Programme called Prescient and we are excited about the future of finance within the Group. Our customers are at the center of our strategy and we want to continue to build our customer engagement platforms as well as our product and service offerings.
Are you someone who fits the below criteria?
- Has experience in developing and leading customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are met
- A People Person - the successful candidate will be engaging with stakeholders from both finance and non-finance business units across FirstRand.
- Has experience in enhancing the customer experience
- Has conducted surveys with customers and has analysed this data to gain insights
- Has Finance experience or qualification – this addition will be an advantage
Key Responsibilities:
- Gather and leverage customer analytics and market insights to inform the business on decisions that could negatively impact the customer experience or on profitable opportunities to improve the customer experience
- Prioritize initiatives, develops and leads customer experience frameworks that deliver financial benefit and a positive impact on the customer experience
- Translating customer needs into actionable goals
- Deliver internal and external customer service excellence through adherence to quality service standards
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
We can be a match if you are:
- Able to work independently and deliver within agreed time frames
- Self-starter and able to build relationships
- Have at least 4 years' experience in similar role
- Minimum qualification Bcom General or Bcom Finance / Accounting / Marketing will be an advantage
You will have access to:
- Opportunities to network and collaborate.
- Challenging work.
- Opportunities to innovate.
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Job Description
To manage analytics resources in executing fraud risk management processes to guide and assist business in identifying and analysing risk incidences threatening the assets, earning capacity and success of FNB Ensure that harvested fraud insights are developed into comprehensive recommendations that will improve the management of fraud risk
- Active participation in specialist practice forums to share information and insights across the business.
- Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.
- Work with business stakeholders to ensure efficient and effective fraud risk solutions for FNB.
- Analyse existing fraud data using statistics to evaluate fraud occurrences and make recommendations to reduce future incidences through improved prevention and detection measures.
- Extract, share insights from forecasting, lessons learnt and recommendations from root cause analysis applied in fraud occurrences to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
- Monitor and benchmark fraud processes to identify possible loopholes and existing practices that support fraud management effectively.
- Oversee the delivery of preliminary risk investigations and processing of all identified risks by participating in research and development of risk assessments. Present ideas via reports and presentations, outlining findings and making recommendations for improvements.
- Monitor the implementation of new and improved models and methodologies by maintaining and developing risk policies and procedures including development of contingency plans to deal with emergencies.
- Conduct fraud analytics activities in line with applicable laws, policies and procedures stipulated in FNB.
- Manage costs within approved budget and timely submit required financial documents.
- Ensure optimal performance of both individuals and teams through the development of skills to achieve business objectives.
- Manage own development to increase own competencies.
- Compile and communicate accurate and timely fraud analytics function reports to and keep key stakeholders informed of required fraud information including updating relevant information systems accessed by the fraud community.
- Lead the implementation and management of risk mitigation programs as directed from time to time by management. Ensure policies and procedures meet the business and risk requirements.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
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Job Description
Accurate assessment, investigation and management of long-term insurance claims in accordance with the goals, objectives, processes and standards of the organization to meet customer expectations.
- Accurate assessment, investigation and management of long-term insurance claims including Health (hospital) Cash claims and critical illness claims.
- Ensuring that the claims assessment and that the standard of decision is consistent with the company values and philosophy.
- Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity, policy abuse and pre-existing conditions.
- Providing effective, efficient and professional service to all our customers, advisors and branches, both telephonically and through written correspondence.
- Taking ownership of queries and ensuring they are resolved timeously and effectively.
- Ensuring adherence to organisational best practice and legislative requirements.
- Teamwork to meet service and quality standards.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
Additional Requirements
- At least 2 years’ medical claims assessment experience
- Worked with hospitalisation or similar claims
- Worked in a Long-term insurance environment
- Experience in dealing with Ombudsman / escalated queries
Qualifications and Experience
- Minimum: Matric
- Nursing background will be advantageous
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Job Description
To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
- Achievement of embedded value hurdle rates/targets.
- Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Maximise cross sell opportunities and strengthen client relationships at point of sale.
- Manage the growth of active customer Account Base through hunting, to increase client base.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
- Leverage existing clients and grow portfolio through making contact and generating leads.
- Provide accurate and reliable sales statistics through daily cash-ups.
- Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
- Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales activities with the specific aim to increase own sales results.
- Manage personal development to increase own skills and competencies.
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Job Description
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
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Job Description
To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
- Act responsibly with work related resources in order to contribute to cost containment
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Assist with profit growth for the business through sales and acquisition of new clients
- Support sales through analysis of client portfolio and pro-active client engagement
- Understand and proactively engage to optimize client in terms of benefits, fees, returns and so forth
- Identify sales opportunities and ensure effective management of the leads pipeline
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Comply with relevant statutory, legislative, policy and governance requirements
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
- Address customer needs in order to meet or exceed customer expectations
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Achieve expected financial targets and uphold associated service levels
Minimum Requirements:
- FSCA recognized NQF level 5
- RE5
- Mandated for sub-cats 1.17, 1.18 and 1.22 (Must be off supervision)
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Job Description
Responsible for management of their function, devising implementing and providing input into the customer relationship management strategy.
Strategically and operationally manage and grow a portfolio of high revenue generating clients
- Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business.
- Drive an Increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business.
- Drive an increase in average balance of specific portfolio of liabilities.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tool.
- Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Manage the growth of active customer Account Base to increase client base.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
- Manage the migration of accounts from transactional to Self Service.
- Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies.
- Ensure effective Data Management by ensuring expired limits are attended to against set target.
- Prepare credit proposals for review by the Credit Product House.
- Monitor and evaluate the organisation's success in managing its legal and compliance risks for the Portfolio of Business Account.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
- Manage own development to increase own competencies.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
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Job Description
To translate the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System
- Control expenditure and identify process improvements to contain and reduce costs.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business.
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
- Develops an understanding of risks and risk management approaches Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Educates others and makes suggestions for improvements.
- Networks and participates in specialist risk forums where required.
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
- Monitor customer feedback reports and align processes to maximise efficiencies.
- Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.
- Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.
- Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.
- Ensure user journeys are constructed and clearly defined.
- Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.
- Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.
- Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.
- Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.
- Participate in planned activities that are appropriate for own development.
- Display and encourage an appreciation of teamwork and inclusivity.
- Develop, encourage and nurture collaborative relationships across area of specialisation.
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Job Description
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
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Job Description
To provide support in the development and maintenance of sourcing data and loading it into the data warehouse; and under supervision and guidance to support in the development of strategy aligned, stakeholder responsive multi-dimensional insight tools (including but not limited to PowerBI, cubes, etc.) off the data warehouse in order to drive adoption and consumption of self service insights and reporting.
- Identify and escalate risk as normal part of work.
- Creates solutions to meet customer demands.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Ensure full understanding of customer needs to deliver a quality service.
- Propose ideas to improve customer service.
- Identify and utilise opportunities to assess and improve own performance.
- Execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress under supervision and guidance.
- Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
- Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
- Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency.
- Provide additional insight into information produced (under supervision and guidance) for clients to ensure a value added service to any information request to enhance business efficiencies.
- Extract data from various sources and convert it into meaningful information (under supervision and guidance) that is stored in a data warehouse that can enhance the effectiveness of business decisions.
- Develop business solution based on source to target mapping and business requirements specifications (BRS)
- Perform unit testing.
- Liaise with BI Manager on issues related to project.
- Investigate new ways to optimise processes.
- Flag opportunities to migrate to platform and supports the use of technology in process and system improvements.
- Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work.
- Deliver customer service through adherence to quality service standards.
- Creates solutions to meet customer demands.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Identify and utilise opportunities to assess and improve own performance.
- Contribute to teamwork and inclusivity within own team.
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Job Description
Hello Future Developer V
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Implements a program of technology projects to ensure that program goals are accomplished
Are you someone who can:
- Research new technology being used in the financial sector
- Develop prototype systems on which to test and prove the new technology
- Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
- Maintain and share a knowledge base of financial technology, trends and news for the group
- Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
- Participate with the broader community in the development of a blockchain platform for financial systems
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
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Job Description
To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
- Act responsibly with work related resources to contribute to cost containment.
- Address customer needs in order to meet or exceed customer expectations.
- Build and maintain stakeholder relationships.
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
- Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
- Be flexible and adapt to changing circumstances.
- Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
- Participate in the innovation process in the business and contribute toward new innovations against objectives.
- Plan and complete activities within area of work to meet set time and quality standards.
- Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
- Maintain documentation and share information with the team where applicable.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work.
- Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
- Resolve customer dissatisfaction/complaints by taking ownership of the problem.
- Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
- Plan and schedule activities to improve service.
- Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
- Follow up with customers to ensure resolution of query by other stakeholders where relevant.
- Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
- Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Demonstrate teamwork as a valued team player.
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Job Description
To provide IT expertise and support in the design and configuring of new systems and enhancements to existing systems in accordance with agreed framework of programming standards.
To produce logical and technical specifications from functional specifications and to write the code for small to medium applications.
Hello Future Java Developer
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
Provide IT expertise and support in the design and configuring of new systems and enhancements to existing systems in accordance with agreed framework of programming standards. Are you able to produce logical and technical specifications from functional specifications and to write the code for small to medium applications?
You will be an ideal candidate if you have:
- BSc IT, Compute Science or BCom Informatics. National Diploma in IT
- Minimum 3 years of working experience
- Experience in Java Development. The candidate must have also had knowledge and experience in Spring Boot or Spring Framework, Test Driven Development., Continuous Development/Continuous Integration
- Candidate must also have knowledge on Microservices and Cloud Technology.
- Experience in the Agile Methodology.
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate
You will be a match if you are:
Responsibilities
- Increase operational efficiency and suggest solutions to enhance cost effectiveness by removal of duplicated processes.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
- Implements system enhancements by addressing specific business needs and resolving queries.
- Code, compile, test and implement applications. Support development environments.
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
- Mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
- Minimise system defects by ensuring minimisation of recurring problems from a functional and performance perspective.
- Ensure accurate verification of systems post change.
- Manage programming incidents to provide efficient support, aligned to SLA's and agreed standards. • Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed
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Job Description
To provide expertise in the design, development, and maintenance of sourcing data and loading it into the data warehouse; and to design and develop strategy aligned, stakeholder responsive multi-dimensional insight tools (including but not limited to PowerBI, cubes, etc.) off the data warehouse in order to drive adoption and consumption of self-service insights and reporting.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
- Creates solutions to meet customer demands.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Provide input into tactical strategies and ensure effective delivery of BI solutions aligned to business requirements and strategic objectives.
- Manage existing reports/ dashboards and provide insights for clients.
- Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
- Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
- Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
- Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency.
- Provide additional insight into information produced for clients to ensure a value-added service to any information request to enhance business efficiencies Relevant Diploma in Information Technology, Computer Science, Engineering or Business Analysis.
- Interpret the source to target mapping to be used to extract data from various sources.
- Convert data into meaningful information that is stored in a data warehouse that can enhance the effectiveness of business decisions.
- Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
- Liaise with BI Manager and business on issues related to project and support in resolution
- Develop business solution based on source to target mapping and business requirements specifications (BRS)
- Perform unit testing
- Ensure development and continuous value add improvement to operational processes
- Participate in planned activities that are appropriate for own development
- Develop, encourage, and nurture collaborative relationships across area of specialisation
- Display and encourage an appreciation of teamwork and inclusivity.
Requirements:
- 3-5 years experience in a similar role
- IT qualification is preferred
- The below skills are required:
- Advanced TSQL
- SSIS, SSAS
- PowerBI
- Teradata
- AbInitio
- Python
- Hive
- Database management
go to method of application »
Job Description
To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
Hello future Private Advisor
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
- Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You Will Be an Ideal Candidate If You
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
- Signed off on FAIS categories
You Will Have Access To
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We Can Be a Match If You Are
- Able to build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
go to method of application »
Job Description
To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
Hello future Private Advisor
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
- Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You Will Be an Ideal Candidate If You
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
- Signed off on FAIS categories
You Will Have Access To
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We Can Be a Match If You Are
- Able to build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
go to method of application »
Job Description
To proactively acquire new clients and develop, maintain and expand a client portfolio through high touch professional and personalised relationships with high-net-worth clients and the provision of holistic and appropriate solutions in meeting clients needs.
Hello future Private Advisor
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
- Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You Will Be an Ideal Candidate If You
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
- Signed off on FAIS categories
You Will Have Access To
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We Can Be a Match If You Are
- Able to build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
go to method of application »
Job Description
To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
Hello future Private Advisor
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
- Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You Will Be an Ideal Candidate If You
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
- Signed off on FAIS categories
You Will Have Access To
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We Can Be a Match If You Are
- Able to build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
go to method of application »
Job Description
To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
Hello future Private Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
- Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You Will Be an Ideal Candidate If You
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
- Signed off on FAIS categories
You Will Have Access To
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We Can Be a Match If You Are
- Able to build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
go to method of application »
Job Description
To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
Hello future Private Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
- Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You Will Be an Ideal Candidate If You
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
- Signed off on FAIS categories
You Will Have Access To
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We Can Be a Match If You Are
- Able to build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
go to method of application »
Job Description
To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
Hello future Private Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
- Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You Will Be an Ideal Candidate If You
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
- Signed off on FAIS categories
You Will Have Access To
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We Can Be a Match If You Are
- Able to build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
Method of Application
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