Administrator at FirstRand Group

Job Description

Provide efficient and effective administration support to ensure the smooth running of a functional area.

Hello Future Administrator

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Provide efficient and effective administration support to ensure accuracy in the functional area
• Comply with governance in terms of legislative and audit requirements
• Provide timeous and accurate Management Information
• Manage own development to increase own competencies
• Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
• Improve business decisions by providing accurate and reliable business intelligence
• Ensures operational excellence through the delivery of work processes according to defined quality standards
• Motivated to ensure the highest standards of quality and productivity are consistently maintained
• Anticipates, recognises and meets the needs of internal and external customers, taking responsibility for maintaining the highest service standards and developing and sustaining productive relationships
• Delivers customer service through adherence to quality service standards
• Ensures compliance to policies and procedures are adhered to at all times
• Ensures that product knowledge and advice is technically accurate
• Works with enhanced processes and procedures to maintain operational efficiencies
• Maintains focus, to produce reliable quality work in a demanding, diverse environment
• Contributes to team success by ensuring team commitment and cohesion
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
• Maintenance of all administrative processes for the department's operational activities.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

You will be an ideal candidate if you:

• Minimum Qualification – Matric and relevant qualification
• Experience - Must be familiar with Fusion, SharePoint, ServiceNow, Excel and PowerPoint. 

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are: 

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.