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  • Posted: Jul 3, 2024
    Deadline: Not specified
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    Recruit Digital is now part of Salt, a global, award-winning digital recruitment agency, connecting people and businesses within Creative, Marketing, Sales, and Technology. Over 250 consultants are “Creating Futures” around the world and change the lives of 1000s of people each year by helping them to start new roles in some of the most exciti...
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    Business Programme Manager

    Overview:

    • We are seeking a highly skilled and business-oriented Programme Manager to oversee a variety of complex and cross-functional projects. This role is essential for driving online fulfilment operations and ensuring that resources are effectively managed and projected. The ideal candidate will have extensive experience in operational online fulfilment, excellent organisational skills, and the ability to work both at a programme level and dive into project details when needed. This is a non-IT focused role.

    Key Responsibilities:

    Programme Management:

    • Oversee multiple projects of varying sizes and shapes within the programme.
    • Ensure all projects align with business goals and objectives.
    • Develop and maintain structure within the programme, without the need for external guidance.

    Operational Expertise:

    • Bring substantial online fulfilment experience to optimise operations.
    • Understand and manage resourcing needs, identifying bottlenecks and projecting future requirements.

    Governance and Planning:

    • Deeply understand and implement governance structures.
    • Prepare and deliver presentations to senior leadership.
    • Engage in detailed planning and ensure cross-functional alignment.

    Team Collaboration:

    • Act as a team player, fostering strong relationships within and across teams.
    • Manage relationships and build effective cross-functional partnerships.

    Hands-On Management:

    • Take ownership of tasks and drive actions to resolution.
    • Operate autonomously with a hands-on approach.
    • Demonstrate the ability to cut through ambiguity and solve issues efficiently.

    Business Understanding:

    • Develop and track business cases and value metrics.
    • Understand and monitor key performance indicators (KPIs).
    • Manage change effectively and conduct business assessments.

    Skills and Qualifications:

    • Extensive experience in online fulfilment operations.
    • Proven track record as a programme manager with the ability to dive into project details.
    • Strong understanding of resource management and forecasting.
    • Excellent organisational and structuring skills.
    • In-depth knowledge of governance, planning, and cross-functional alignment.
    • Highly detailed with a hands-on approach to problem-solving.
    • Strong relationship-building and management skills.
    • Ability to operate autonomously and drive initiatives to completion.
    • Understanding of business cases, value tracking, KPIs, and change management.

    Nice to Have:

    • Experience in retail, logistics, supply chain, or last-mile operations.

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    Partner Relations Specialist

    Key Responsibilities:

    • Visit and service veterinary business partners within your designated area.
    • Maintain and grow an existing client base while sourcing new veterinary partners.
    • Develop and implement lead generation, brand awareness, and loyalty campaigns.
    • Support the sales team in achieving targets with hands-on assistance.
    • Provide clear and concise reporting on business initiatives and outcomes.
    • Demonstrate strong negotiation and persuasion skills.
    • Work independently with a structured and proactive approach.

    What We’re Looking For:

    • Fluent in English and Afrikaans.
    • A true animal enthusiast.
    • Own a reliable vehicle and possess a valid driver’s license.
    • Minimum requirement of a matric certificate.
    • Proficient in computer use for necessary reporting.

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    Rental Consultant

    Responsibilities:

    • Promptly respond to inquiries from all lead-generating platforms.
    • Match clients with suitable vehicles for their travel plans and destinations.
    • Provide detailed information on vehicle equipment, travel restrictions, and route planning.
    • Follow up on inquiries to maintain a minimum 30% conversion rate.
    • Accurately process reservations, ensuring information matches quotations and Tourplan data.
    • Handle special requests and additional product needs, including cross-border vehicle applications.
    • Create precise travel documentation, including vouchers and confirmation emails.
    • Assist clients with payment issues and offer alternative payment methods.
    • Advise clients on supplier operating hours to avoid conflicts with travel schedules.
    • Communicate cancellation and no-show policies with quotes and confirmations.
    • Process cancellations and refunds promptly.
    • Offer ongoing concierge service from booking through to the client’s return.
    • Provide expert advice and guidance as needed.
    • Maintain the inquiry management dashboard for accurate reporting.
    • Prioritise and resolve complaints efficiently.
    • Participate in weekend and after-hours duties as scheduled.
    • Assist with the emergency phone as needed.
    • Support with additional tasks as required.

    Qualifications & Job Requirements:

    • Matric certificate
    • Tertiary qualification in travel/tourism is a plus
    • 3-5 years of customer service experience, including sales (face-to-face or telesales)
    • Experience in 4×4 and camper van rentals is advantageous
    • Strong knowledge of African self-drive destinations
    • Computer literate (MS Office / Google Workplace)
    • Knowledge of the Tourplan system is a plus
    • Must have a driver’s license and own transport
    • Excellent written and verbal communication skills
    • Strong time management and problem-solving skills
    • Excellent administrative and organisational skills
    • Strong sales and customer service drive
    • Highly adaptable to a fast-paced, dynamic environment

    Perks of the Job:

    • Competitive salary with monthly commissions
    • 20 days of paid annual leave
    • Additional annual leave days after 5 years, up to a maximum of 25 days
    • Paid birthday leave – because you deserve a day off on your special day!
    • Paid sabbatical leave without using your annual leave
    • Flexible working conditions
    • Opportunities for professional development
    • Supportive leadership from actively engaged owners
    • Collaborate with a diverse and dedicated team
    • Discounted travel opportunities within Africa
    • Convenient location in the northern suburbs of Cape Town, possibly against traffic for your commute

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    SAP EWM Opportunities

    Overview:

    • We are actively seeking experienced SAP Extended Warehouse Management (EWM) Consultants to join our talent pool for a variety of opportunities across contract and permanent positions. Our clients, based in both Cape Town and Johannesburg, offer diverse and exciting roles for skilled professionals in the SAP EWM space. By applying, you will be considered for multiple opportunities, and successful candidates will be matched with the most relevant roles available.

    Key Responsibilities:

    EWM Implementation:

    • Lead and support SAP EWM implementations and configurations.
    • Provide expertise in SAP EWM module, including inbound and outbound processes, warehouse structure design, and integration with other SAP modules.

    Project Management:

    • Manage and execute project plans, ensuring timely delivery and quality results.
    • Collaborate with cross-functional teams to ensure seamless integration and implementation of SAP EWM solutions.

    Support and Maintenance:

    • Provide ongoing support and maintenance for existing SAP EWM systems.
    • Troubleshoot and resolve issues related to SAP EWM functionality and performance.

    Business Process Optimization:

    • Analyze and optimize warehouse management processes to enhance efficiency and productivity.
    • Identify opportunities for process improvements and recommend SAP EWM best practices.

    Training and Documentation:

    • Conduct training sessions for end-users and stakeholders.
    • Develop and maintain comprehensive documentation for SAP EWM processes and configurations.

    Skills and Qualifications:

    • Proven experience as an SAP EWM Consultant with a track record of successful implementations.
    • Strong understanding of SAP EWM functionalities and integration with other SAP modules.
    • Excellent problem-solving and analytical skills.
    • Effective communication and collaboration abilities.
    • Project management skills and the ability to manage multiple tasks simultaneously.
    • Relevant SAP EWM certification is a plus.

    Locations:

    • Opportunities are available in Cape Town and Johannesburg.

    Employment Types:

    • Both contract and permanent positions are available.

    Method of Application

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