Vacant Positions at Travelopia

Summary

You will be a member of our UK Contact Centre answering emails, live chats, and online booking inquiries, creating bookings, and delivering the highest standard of customer service, to deliver commercial growth in line with business objectives. This will be achieved by following a dedicated sales framework, service and quality assurance, and keeping commercial targets at the forefront of what you do. You will collaborate closely with the rest of the close-knit Sales team, as well as other key departments within the business, to achieve booking targets and consistently achieve stretch key performance indicators. Your focus will be on excellent customer service, and proactive pipeline lead management, and should be driven by the consistent achievement of targets.

What you will be doing?

• Responding to sales inquiries via email and live chat. Occasionally, you may be required to sell by both inbound and outbound calls, where demand requires.
• Working to KPIs and achieving sales targets.
• Processing bookings from the inquiry level through to taking a deposit.
• Booking flights on the GDS system.
• Offering great customer service at all times.
• Demonstrating your travel expertise to our loyal client base.

What we are looking for

• Strong sales background with experience and success in a previous sales position preferred.
• Proven geographical knowledge and a passion for adventure travel.
• Used to working to and achieving sales targets.
• Excellent communicator and a strong team player.
• Has high standards of customer service and attention to detail.
• Loves to get their sleeves rolled up and be involved.
• Knowledge of Amadeus / Galileo GDS system preferred.
• Someone who thrives in a fast-paced environment.
• An ambitious and driven individual looking for a long-term career.

Employee Benefits:

• Competitive salary.
• Health benefits.
• Employee Assistance Programme.
• Various employee discounts and offers.
• Career progression opportunities.
• Opportunities to travel overseas as a member of an expedition team and on familiarisation trips.
• 21 days of annual leave (pro-rata) plus public holidays, 2 charity days per year, and a bonus day off for your birthday.
• Access to extensive online learning resources and an allotted personal growth hour each week.

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Summary

Working with the Head of Commercial and the Commercial Executives the Commercial Analyst is a strategic partner, translating data into actionable insights for the team. They craft reports, forecasts, and models to fuel business decisions. Thriving on agility and clear communication, they also possess an entrepreneurial spirit to uncover new commercial opportunities.

What you will be doing:

Trading analysis & support

• Translate key trading data (destinations, booking rates, loyalty trends) to identify hidden revenue streams in strategic decision-making.
• Identify tactical & strategic opportunities, prepare ad-hoc analyses (travel trends, destinations, programs), and contribute expertise to discussions and decision-making during meetings.
• Proactively council business leaders on trading opportunities and potential risks based on market trends.
• Partner with Commercial Executives to refine decision-making processes, uncover new revenue streams and use their analytical expertise to deliver insightful data analysis and training.

Financial modelling and revenue management

• Build and develop a new, intelligent and user-friendly supply & demand-based revenue management model that maximises revenue, margin and passenger volumes according.
• Explore & develop new commercial initiatives & ideas, building scenario models and helping to develop new processes that may arise as a result.
• Support the strategy & budget planning process by actively leading commercial scenario modelling based on various critical metrics including occupancy levels, passenger volumes and margin opportunities.
• Work alongside the existing Commercial Analysts to extract findings from our other models and forecasting tools to add to the suite of models that facilitate quick, incisive decision making and maximise commercial opportunities.

Promotion analysis & support

• Forecast and analyse UK/North America promotions: margin impact, uptake, and revenue lift. Recommend improvements or discontinuation based on performance.
• Turn successful promotions into future campaign insights, maximising return on investment

General responsibilities

• Essential Communication & Collaboration: Proactively maintain relationships with executive decision-makers and be a brand ambassador.
• Flexibility & Support: Cover Trading meetings during absences and be open to supporting wider group policies, job shadowing, and company initiatives.

What we are looking for:

• Authority in trading data analysis & interpretation, with strong business insight and financial fluency. Shown ability to influence trading decisions.
• Direct experience of building and handling revenue and margin management systems in a similar industry (e.g. an airline).
• Advanced Excel skills are a must.
• Excellent written and verbal communication skills, across a wide range of key players, including preparation and presentation of board reviewed information.
• Travel industry knowledge, or similar, is highly desirable.
• Ability to build reports in PowerBI is desirable.
• Python (or similar) knowledge and/or experience of working with AI platforms would be advantageous.

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Summary

Sunsail and The Moorings are incredible brands offering customers unique holiday experiences out on the water. With over 50 years’ experience, we are the industry leaders in yacht charter. From independent sailing holidays to power yacht charters and all-inclusive crewed yachts, we strive to offer our customers a 5 star service. Operating across the globe, we pride ourselves on providing unforgettable memories that last a lifetime, with 20 + Destinations Worldwide, 5 Star Sailing Experiences, Loyalty Rewards, Full-Service Travel Assistance, Award Winning Catamarans and a Tradition of Excellence. The secret to our success within the yacht industry lies in our exceptional teams, we’re united by the same mission: to have fun while creating extraordinary experiences on the water.

Role Responsibilities:

Reporting to the Global Performance Marketing Manager and working closely with the Marketing Manager for respective markets, the Digital Marketing Executive will drive acquisition, engagement, and conversion across our digital platforms. You'll manage social media and PPC campaigns, collaborate with cross-functional teams, and ensure our brand message is consistent and impactful across all customer touchpoints.

Primary Responsibilities:

• Drive traffic, lead generation, and optimize customer conversion.
• Manage social media accounts (Facebook, Instagram, YouTube, Twitter, LinkedIn) for organic and paid activities, including translations.
• Coordinate PPC accounts, optimizing reach and budget with market-specific adaptations.
• Collaborate on customer segmentation for effective targeting and retention.
• Monitor metrics, providing insights and recommendations.
• Implement branded communications (display ads, digital brochures, newsletters).
• Develop branded content with the Creative Services Team.
• Support agency relationships and marketing activities.

What We're Looking For:

• Experience in digital marketing with a focus on PPC and Google Ads
• Proficient in two or more relevant languages (preferred).
• Excellent written and verbal communication skills.
• Strong familiarity with social media business tools and B2C content creation.
• Proficiency with web analytics tools (e.g., Google Analytics).
• Experience with email and CRM software (e.g., HubSpot, Salesforce).
• Knowledge of SEO/SEM standard methodologies.
• Basic skills in HTML, CSS, and Adobe InDesign.
• In-depth understanding of digital marketing channels.
• Passion for customer engagement and brand communication

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Role Summary: 

As the Commercial Manager, you'll be responsible for a team of Commercial Executives, ensuring effective capacity management, pricing, margin management, and sales support. You will develop and implement strategic commercial processes to achieve our business goals and drive continuous improvement.

What You Will Be Doing:

Process Governance & Development:

• Gain an advanced understanding of capacity management, pricing, and margin delivery.
• Ensure processes are implemented to meet margin and passenger volume targets, looking for improvements.
• Develop team commercial skills and create briefing documents for significant proposals.
• Report performance and commercial insights to senior management and contribute to board packs.
• Collaborate with Marketing, Sales, Product, and FP&A teams to align with business objectives.

Team Leadership:

• Set ambitious but achievable goals for your team.
• Provide honest feedback and foster a collaborative team ethos.
• Seek feedback for continuous improvement and support professional development.

Trading Performance:

• Quickly identify and act on key trading metrics, calling out trading risks and opportunities for marketing decisions.
• Adapt to changing demands, spot trends, and take crucial actions to optimize trading outcomes.
• Influence marketing decisions with your understanding of product offerings and market timing.

Planning:

• Work with senior leadership to formulate strategic plans.
• Communicate the strategic plan to the team and implement vital process changes.

What We Are Looking For:

• Commercial Management: Strong background with expertise in pricing and revenue management. Experience in the travel industry is advantageous; FMCG experience considered with relevant pricing management.
• Excel & Financial Concepts: Advanced proficiency in Excel and confidence with financial concepts.
• Board Pack Creation: Experience in creating and presenting board packs to key partners.
• Commercial Processes & Business Cases: Proven understanding and ability to develop business cases.
• Leadership: Inspirational leader who supports and challenges their team, and focuses on process development with continuous improvement.
• Communication & Collaboration: Excellent communicator who collaborates effectively across all levels of the business.
• Proactive Decision-Making: Learns from mistakes and seeks innovative solutions.

What we have to offer:

• Competitive salary with annual review
• Health and retirement benefits, 21 days of paid leave per year, travel benefits.