Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
Read more about this company
Specific Role Responsibilities
- To ensure minimum standards are maintained
- To ensure all sales staff are trained on an ongoing basis
- Ensure clients receive copies of Signed Contracts and Vaps at Time of Signing
- Fais files to be compiled and filed daily, Including Cash Clients
- Deal File copies to be done and filed Daily
- All deals delivered to be on Finsnet including Cash and Fleet
- To ensure all documentation, bordereaux, weekly and monthly reports are prepared / returned on time
- To attend daily and Monthly sales meetings promptly
- To establish and maintain an easy-to-check flow of documentation
- To ensure that no penalties or delays are incurred by incorrect or late return of documentation
- To ensure all Debtors Monies are collected within 48 Hours to avoid any loss of interest
Qualifications and Experience
- Accredited by the FSP before any services rendered
- Knowledge and experience of the finance and insurance industry
- Accredited and Mandated to perform NCA functions
- Obtained at least 60 relevant verified credits within the stipulated time-frames
- Ability to negotiate finance options and schemes available Up-to-date knowledge of the F&I industry and specifically dealer approved products Ability to fit in as a member of a team
- To have wide-ranging contracts within the F&I industry
- Ability to manage the F&I department as defined
- Have necessary F&I Qualifications
- Management experience not necessary, but preffered
Skills and Personal Attributes
- Inter-personal skills and strong character
- Ability to fit in as a member of a team.
go to method of application »
The responsibilities of a Technician include the following tasks:
- To carry out diagnostic work and support mechanics as instructed by the Foreman
- To provide advice and support to mechanics on technical matters
- To carry out fault diagnosis to aid and speed vehicle servicing
- To ensure diagnostic equipment is used for vehicle examinations
- To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time
- To ensure standards maintained with vehicle care and safety whilst performing functions
- To ensure vehicles are returned to the customer after service in a neat and clean condition
- Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint
- To recommend purchase of capital equipment
Admin functions:
- To complete forms and documentation included in the company's service routine
- To draft and prepare any reports required
- Ensure effective communication with staff, across departments, with customers and service providers
- Willingness to participate in marketing campaigns when required for the furtherance of the business.
- IMPORTANT – Standby and the responsibility thereto is a compulsory function of this position and no relaxation on this will be accepted.
Qualifications and Experience
Minimum requirement:
- Minimum 5 years’ experience working as a Diesel Technician on commercial vehicles.
- Qualified Diesel Technician
- Valid driver’s licence
- Isuzu Truck Experience advantageous
Skills and Personal Attributes
Minimum requirement:
- Mechanical insight and expertise
- Problem solving and commercial vehicle fault finding skills.
- Mental alertness
- Have sound English communication and writing skills to accurately record findings and work on job cards.
- Meticulous
- Customer orientated
- Team player and Interpersonal competence
- Decision making and action orientated.
go to method of application »
Specific Role Responsibilities
Develop the business to reach set sales targets for the month.
Drive specific strategies to retain and grow the existing customer base.
Manage customer expectations to ensure effective delivery of service.
Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
Identify and venture into new revenue streams.
Ensure customer’s escalation is managed and feedback is provided.
Negotiating the terms of an agreement and closing sales.
A strong understanding of industry and market trends and customer behaviour.
Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
Skills and Personal Attributes
- Customer and sales management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the areas' most spoken languages an advantage.
- Experience in cold calling to develop a client base.
- Growing the market experience.
- Knowledge of Higher Gear.
- Knowledge of dealership policies and procedures.
- Knowledge of broader competitive motor industry.
- Knowledge of economic & financial factors affecting the industry.
- In-depth product knowledge on all related aspects.
- Knowledge of product image and corporate branding.
- Product Knowledge will be huge advantage.
- Self-motivated priority-setting and time management.
- Oral communication skills; negotiation and influencing skills.
- Accurate customer needs analysis and understanding.
- Accurate customer qualifying.
- Interpersonal and interactive skills.
- Effectively understanding and interpreting customer behaviours and emotions.
- Strong administrative skills.
- Professionalism and presentable.
- Negotiation and persuasiveness skills.
- Closing skills.
- Networking and lead generation skill
go to method of application »
Job Description
- The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
- To maximise service sales by using professional sales techniques
- To ensure the security of cash taken
- To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
- To record customer's details and requirements accurately by means of a Job card
- To record and update service history and vehicle details accurately
- To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
- To perform daily follow-ups with customers
- To keep clients updated throughout the day regarding vehicle progress
- To ensure completed jobs are not released without verified payment
- To ensure all CPA documentation is completed correctly as required by the Law
- To ensure the Company's quoting policy is adhered to
- To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
- To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
- To ensure filing system is up to date
- Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations
Specific Role Responsibilities
Qualifications and Experience
Skills and Personal Attributes
go to method of application »
Key Duties and Responsibilities:
- Carry out diagnostic work and support mechanics as set out by the Foreman.
- Carry out fault diagnosis to aid and speed up vehicle servicing.
- Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers' time.
- Discuss matters with service advisors and customers as required and provide coherent explanations.
- Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
- Ensure vehicles are returned to the customer after service in a neat and clean condition.
- Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
Admin functions:
- Complete forms and documentation included in the company's service routine.
- Draft and prepare any reports required.
- Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable)
- Ensure effective communication with team members and colleagues across departments, with customers and service providers.
- Participate in marketing campaigns when required for the furtherance of the business.
- Any other duties as may reasonably be required.
Qualifications and Experience
- Qualified Technician; minimum 3-5 years of experience after qualifying as a Technician is essential.
- Ford technician experience – highly desired.
- Relevant OEM product training - will be an advantage.
- Need excellent “fix right first time” track record.
- Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
- Mechanical insight
- Problem solving and motor vehicle fault finding skills.
- Mental alertness
- Must have sound English communication and writing skills to accurately record findings and work on job cards.
- Meticulous
- Customer orientated
- Team player and Interpersonal competence
- Decision making and action orientated.
- Valid, unendorsed driver’s license
go to method of application »
Specific Role Responsibilities
- Assist service advisors and receptionists when called upon in providing transport for customers.
- Assist end controller in his duties including the moving of cars in and out of inspection area, as and when required.
- Move cars in and out of wash bays as required.
- Recover broken down vehicles with the carshop ldv and/or Mobi-jack as directed by foreman.
- Record correct kilometres covered by vehicle on every trip in the log book provided.
- Report any faults found on breakdown vehicle or Mobi-jack to foreman. -ensure that vehicles are driven safely and in a courteous manner.
- Report any accidents to workshop foreman.
- Carry out additional reasonable duties from time to time and at the discretion of management.
- Assist wash bay to clean customer and breakdown vehicles.
Qualifications and Experience
- 1-2 years experience as a Driver in the Corporate sector
- A valid Driver License (Code 08)
Skills and Personal Attributes
- Good communicating skills.
- Good Interpersonal skills.
go to method of application »
Specific Role Responsibilities
- Ensuring that the Branch maximizes gross profit and ensures unit sales, Rand sales and 2nd gross targets are met.
- Working closely with the F&I Manager to ensure that all financial and insurance requirements are adhered to.
- Stock and Asset Management - ensuring that stock and cash is managed accordingly.
- Oversee day-to-day operations of the branch, including sales, customer service, inventory management, and financial performance
- Lead and manage the branch team, ensuring all staff are motivated, trained, and achieving their targets
- Ensure high levels of customer satisfaction by maintaining excellent service standards and resolving escalated customer issues
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Communicating all procedural requirements to branch staff and ensuring implementation thereof.
- Ensuring that required reports are submitted timeously.
- Meeting with all staff at least once a month to discuss month end results, local marketing activities, business opportunities, weaknesses and ways to counter them.
- Ensuring that all F&I administrative functions and compliance are efficiently carried out by branch staff.
- Ensuring that all branch staff are trained on internal courses as well as on the job training to maximise efficiency and productivity.
- Carrying out performance appraisals as required.
Qualifications and Experience
Minimum Experience:
- 3 years experience in a managerial role within the automotive industry, preferably in a used car dealership setting
Minimum Qualification:
- Grade 12
- NCA qualification
Minimum Requirements:
- A valid Driver’s License
- Willingness to work flexible hours, including weekends and holidays as required
- Computer literate
- An understanding of the compliance governing the retail industry would be an advantage
- Knowledge of the area’s most spoken languages an advantage.
- An understanding of Auto Pedigree products and services.
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of mobile displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Efficiently handle face to face discussion by informing clients about finance application procedures, managing customer needs, providing prompt responses, soliciting feedback, and following up to ensure effective service and interest in Auto Pedigree's offerings.
- Analyse situations accurately, develop logical solutions, identify and escalate priority issues, maintain composure in difficult situations, and resolve problems efficiently while upholding organisational values
- Inform clients about company and financial institution procedures for finance applications, respond promptly to needs and feedback, build interest in Auto Pedigree's offerings, and promote brand awareness through customer service orientation
Qualifications and Experience
- Grade 12/ Matric
- NCA qualification - an advantage
- Valid Code 8 driver’s license
- Computer literate with a basic level of competence with Excel and Outlook
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
go to method of application »
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing via social media and accepted digital platforms, and promotions.
- Attend regular sales meetings.
- Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of retail sales experience in the motor dealership industry is preferred.
- Solid PRE-OWNED vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
go to method of application »
Key Duties and Responsibilities:
- Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organization to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that vehicle is delivered according to OEM quality and safety standards.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Ensure that Sales Executives receive new model launch training.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximize sale of back-end products.
Qualifications and Experience
Experience and Knowledge Required:
- A minimum of 5 years vehicle sales experience within the motor vehicle industry. Relevant experience in new car sales is essential.
- Prior experience in a sales management role; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is preferred.
- A previous successful track record in sales is required.
- Knowledge & understanding of OEM target management and variable margin programmes required.
- Prior experience in Renault sales or similar brand - highly desired.
- Sales compliance management experience is required.
Qualifications Required:
- Senior Certificate (Grade 12)
- A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage.
Other Requirements:
- Valid, unendorsed drivers license and the ability to competently and legitimately drive.
- Computer literate: MS Office and dealer lead management system.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
go to method of application »
Key Duties and Responsibilities:
- Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organization to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that vehicle is delivered according to OEM quality and safety standards.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Ensure that Sales Executives receive new model launch training.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximize sale of back-end products.
Qualifications and Experience
Experience and Knowledge Required:
- A minimum of 5 years vehicle sales experience within the motor vehicle industry. Relevant experience in new car sales is essential.
- Prior experience in a sales management role; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is preferred.
- A previous successful track record in sales is required.
- Knowledge & understanding of OEM target management and variable margin programmes required.
- Prior experience in Renault sales or similar brand - highly desired.
- Sales compliance management experience is required.
Qualifications Required:
- Senior Certificate (Grade 12)
- A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage.
Other Requirements:
- Valid, unendorsed drivers license and the ability to competently and legitimately drive.
- Computer literate: MS Office and dealer lead management system.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
go to method of application »
The responsibilities of a Service Manager include the following tasks:
- Drive the achievement of productivity, efficiency and customer service level index goals and objectives.
- Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc.
- Manage escalated workshop (technical) problems accordingly, including:
- Escalation of technical/ product related issues to OEMs.
- Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
- Ensuring future corrective action plans to address various technical problems are implemented.
- Ensure accurate workshop capacity planning according to productive and available staff is done.
- Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
- Achieve industry leading standards of customer care, process efficiency and cost control.
- Exceed all targets and labour sales objectives through efficient workshop operations management.
- Ensure efficient equipment and asset control, and administration processes.
- Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
- Responsible for the annual budget of Service Department.
- Manage risk (financial and non–financial) within department.
- Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
- Maintain good housekeeping within department, including ensuring compliance to OEMs CI guidelines within the department.
- Manage and improve environmental, health and safety standards.
- Conduct departmental meetings and general aftersales meetings to ensure effective communication.
- Manage training of all service staff.
- Lead, manage, attract, retain, appraise and develop staff.
Qualifications and Experience:
Minimum Qualifications and Experience needed:
- Must have a minimum of Grade 12
- Managerial experience in a Service Department essential
- Preference will be given to candidate with Service Technician Qualification
- Must have Honda/Mitsubishi training experience
- Must have a valid driver’s license
- Must have a clear Criminal Record
- Must have Leadership and Time Management skills
- 5+years’ Experience as a Service Manager
go to method of application »
Key Responsibilities And Duties
Gearbox experice essential
- Repair and service motor vehicles according to Motus standards and specifications
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications
Qualifications and Experience
- Qualified petrol/diesel Technician.
Skills and Personal Attributes
- Qualified diesel/petrol technician
go to method of application »
The Key performance areas:
Sales Performance:Plan to meet sales targets and budgets
- Identify new business opportunities, prospect potential business both corporate and private within the geographical area or as allocated by Manager
- Maintain and develop existing customer database
- Accomplish daily expected call rates
- Demonstrate vehicle of customer’s choice
- Verify financial arrangements by introducing the customer to the F&I consultant
- Ensure correct handover of vehicle after the vehicle is prepared
Customer Service:
- Attend to walk in customers and telephonic enquiries promptly and efficiently
- Ensure proper follow up of all potential buyers by, implementing and monitoring a prospecting and sales control system according to agreed procedures
- Ensure high levels of customer satisfaction
- Maintain the company’s corporate image and reputation and protect and develop the company’s brand
Administration:
- Complete all relevant documentation accurately according to company procedure
- Handle trade papers and vehicle to pre-owned department according to procedures
- Maintain accurate records of all transactions
- Collect monies due to the company upon delivery of vehicles
Product and Business Knowledge:
- Attend training and develop relevant knowledge and skills
- Keep abreast of all motor industry trends by reading and self-study
- Attend all sales meetings and product/business updates
Qualifications and Experience
- Minimum NQF Level 4 (Grade 12 or equivalent)
- Valid driver’s license. (Code 14)
- 3-years minimum sales experience in the Motor Industry.
- Must have Mercedes-Benz Trucks sales experience
- Volume sales experience (Mercedes-Benz Trucks)
- Kerridge and Autoline experience a MUST
- Mercedes-Benz Certification will be an added advantage
go to method of application »
The responsibilities of a Parts Manager include the following tasks:
- Handling and managing customer complaints and issues in a timely manner.
- Ensuring the inventory levels are maintained accurately.
- Make a list of the parts that need to be purchased.
- Selling manufactured parts to the customers.
- Supervising the shipment issues of the parts ordered.
- Managing the team members and delegating tasks to them.
- Overseeing the replacements procedures.
- Looking out for new suppliers offering better quality products.
- Assisting the HR department in hiring new employees.
- Providing training sessions to the new team members.
- Resolving any inconsistencies for all the purchase orders.
- Maintaining a strong relationship with the vendors and suppliers.
- Planning and creating promotional campaigns for parts on sale.
- Ensuring the customers are provided with excellent customer service and satisfaction.
- Preparing monthly and annual sales part reports.
- Adhering to all the rules and regulations of the company.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- Management qualification would be advantageous
- 3+ Years’ Experience as a Parts Manager
- Experience with “Drive AI” dealership management system, advantageous
- Isuzu brand (Commercial and Passenger Vehicle) Experience advantageous
- Valid Driver’s Licence
Skills and Personal Attributes
Minimum requirement:
- Computer literate – Drive AI experience advantageous
- Strong Parts Retail experience
- Sound knowledge and understanding of inventory monitoring principles.
- Demonstrate good leadership skills.
- Good oral and written communication skills.
- Ability to maintain a positive working environment.
- Outstanding sales and organizational skills.
- Ability to maintain the store records accurately.
- Ability to demonstrate good administrative skills.
- Ability to offer exceptional customer service.
- A keen eye for details for accuracy.
- Excellent team management abilities.
- Ability to solve problems instantly.
- Quick decision-making skills.
- Good inventory management
go to method of application »
The responsibilities of a Foreman include the following tasks:
- Recruits hire and motivate qualified service technicians.
- Assists technicians in developing their skills.
- Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Ensures that all department employees receive appropriate manufacturer training.
- Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
- Ensures that all repairs are assigned to technicians in an equal and fair manner.
- Provides technical support for technicians when necessary.
- Ensures repairs are charged out correctly.
- Checks progress of each repair order throughout the day.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Road tests vehicles to quality-check work performed.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
- Handles all customer complaints within 24 hours, informing other managers as appropriate.
- Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
- Ensures the proper care, storage, and inventory of special tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Fills in for service advisor and dispatcher when necessary.
- Attends manager's meetings as requested.
- Strives for harmony and teamwork within the department and with all other departments.
- Maintains a safe work environment.
- Maintains professional appearance.
- Other tasks as assigned.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Qualified Technician
- Must have workshop Foreman experience
- Isuzu brand (Light Passenger Vehicles and Commercial Vehicles) Experience advantageous
go to method of application »
The responsibilities of a Technician include the following tasks:
- Carry out diagnostic work and support mechanics as set out by the Foreman.
- Carry out fault diagnosis to aid and speed up vehicle servicing.
- Take steps to ensure servicing of vehicles remains within the targeted percentages of the manufacturers' time.
- Discuss matters with service advisors and customers as required and provide coherent explanations.
- Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
- Ensure vehicles are returned to the customer after service in a neat and clean condition.
- Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
Admin functions:
- Complete forms and documentation included in the company's service routine.
- Draft and prepare any reports required.
- Mentor apprentices, sign off logbooks, and evaluate their technical ability (if applicable)
- Ensure effective communication with team members and colleagues across departments, with customers, and service providers.
- Participate in marketing campaigns when required for the furtherance of the business.
- Any other duties as may reasonably be required.
Qualifications and Experience
Minimum requirement:
- Qualified Vehicle Technician
- Valid driver’s license
- Nissan Experience advantageous
go to method of application »
Specific Role Responsibilities
- Place all used parts in plastic bag, except oil & fuel filters, and place on passenger floor
- All warranty replaced parts to be tagged according to laid down rules, and handed to Parts Dept.
- Ensure all oils and parts used are booked out on Repair Order
- Ensure vehicle is kept as clean as possible, and use all protective items supplied
- Ensure work bay is kept safe, clean and tidy
- Ensure time started and completed are entered on Repair Order (Clocking)
- Report any faulty and / or broken equipment is reported to management
- Ensure all special tools and equipment are used with utmost care
- To possess a complete set of tools, as per distributor requirements, and maintain in good working order
- Always ensure a neat appearance - overalls to be changed after repairs
- Maintain cordial relationship with workshop staff
- Training as per HQS Requirements
- Standby and after hours servicing as per Service Foreman arrangements
- Accept responsibility for apprentices/helpers and impart through training /explanation/practice, the necessary skills required to perform the job correctly, and thereafter to inspect /monitor the work and rectify any problems
Qualifications and Experience
- Matric
- Three-year experience on Repair and servicing of vehicles
- Clear Criminal Record
- A Valid Driver’s License C1, EC will be an added advantage
- Technician Qualification
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail