Vacancies Available at Motus Holdings Limited

Specific Role Responsibilities

• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow the existing customer base.
• Manage customer expectations to ensure effective delivery of service.
• Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
• Identify and venture into new revenue streams.
• Ensure customer’s escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales.
• A strong understanding of industry and market trends and customer behaviour.
• Evaluate vehicles correctly.

Qualifications and Experience

• Minimum Grade 12.
• 3 years sales executive experience.
• A Code 8 Driver's Licence is vital.
• Computer literacy
• Proven track record of meeting regular monthly targets.

Skills and Personal Attributes

• Customer and sales management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the areas' most spoken languages an advantage.
• Experience in cold calling to develop a client base.
• Growing the market experience.
• Knowledge of Higher Gear.
• Knowledge of dealership policies and procedures.
• Knowledge of broader competitive motor industry.
• Knowledge of economic & financial factors affecting the industry.
• In-depth product knowledge on all related aspects.
• Knowledge of product image and corporate branding.
• Product Knowledge will be huge advantage.
• Self-motivated priority-setting and time management.
• Oral communication skills; negotiation and influencing skills.
• Accurate customer needs analysis and understanding.
• Accurate customer qualifying.
• Interpersonal and interactive skills.
• Effectively understanding and interpreting customer behaviours and emotions.
• Strong administrative skills.
• Professionalism and presentable.
• Negotiation and persuasiveness skills.
• Closing skills.
• Networking and lead generation skill

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Key Responsibilities:

• Accurate and timeous debtors invoicing and collections.
• Accurate and timeous processing of creditors invoices and capturing of payments.
• Accurate and timeous processing of cashbook transactions and bank reconciliations.
• Petty Cash.
• Ensure all month end processes are completed timeously. Process and Governance
• Deliver on agreed performance targets according to set procedures and service level agreements.
• Execute work in line with governance and compliance processes.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
• Plan for, administer and process financial and all bookkeeping related tasks and activities effectively and efficiently in alignment with performance objectives. Finance •Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.
• Ensure that financial administration delivery processes comply with internal control policies, corporate governance standards and report any anomalies to the immediate supervisor.
• Ensure that the relevant financial transactions are accurate and information is documented and stored appropriately.
• Process or accrue expenses accurately on the financial system, within the allocated month.
• Reconciles accounts/bank transactions to ensure the accuracy and escalate reconciliation issues/outstanding transactions.
• Report relevant and accurate financial information timely to direct superior.

Client/Customer:

• Deliver services and/or products that enable a culture which meets or exceeds customers' expectations in the business.
• Deliver work activities effectively to satisfy customers.
• Attend learning initiatives to improve work quality and enhance own skills.
• Own and live up to company values.
• Facilitate ad hoc support and training to ensure knowledge transfer.
• Provide training to employees on all relevant systems to ensure compliance with all processes and procedures.

Qualifications and Experience

Minimum Requirements:

• Matric with Accounting and Maths
• Accounting/Bookkeeping diploma or relevant qualification
• Must have at least 2 years of bookkeeping experience within the automotive industry in a dealership environment.

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Key Responsibilities:

Software Development Leadership and Execution

• Oversee all software development activities, ensuring projects are delivered on time, within scope, and within budget
• Lead and manage the software development team, providing guidance, mentorship, and support
• Foster a culture of innovation, collaboration, and continuous improvement within the team

Team Leadership and Development:

• Lead, mentor, and inspire a diverse team of software developers, fostering a collaborative and inclusive team culture
• Implement best practices for software development, including Agile methodologies, to drive efficiency and quality
• Identify and address skills gaps within the team through targeted training and professional development initiatives

Product Development and Lifecycle Management:

• Oversee the full lifecycle of software products, from initial concept through to delivery and post-launch support
• Collaborate with Product Management and other stakeholders to define product requirements, priorities, and timelines
• Ensure that software products meet the highest standards of quality, performance, and user experience

Mobile Application Development and Integration:

• Oversee the design, development, and maintenance of mobile applications that enhance user engagement and drive business value
• Ensure seamless integration of mobile apps with core business systems and processes
• Explore and adopt cutting-edge mobile technologies to enhance app performance and functionality

Microsoft D365 Migration and CRM Enhancement:

• Lead the upgrade and ongoing enhancement of the Microsoft CRM system (D365) to ensure it meets evolving business needs
• Work closely with business units to define CRM requirements, develop project plans, and oversee the execution of upgrades
• Manage the implementation process, ensuring smooth data migration, system integration, and end-user training

IT Infrastructure and Cybersecurity:

• Collaborate with IT leadership to ensure that software systems are built on a secure and scalable infrastructure
• Implement and maintain robust cybersecurity practices to protect data and ensure compliance with regulatory requirements
• Regularly review and update security protocols to address emerging threats and vulnerabilities

Vendor and Partnership Management:

• Manage relationships with external technology vendors, ensuring they deliver high-quality and cost-effective services
• Negotiate contracts and agreements with vendors to optimize value and align with company objectives
• Build strategic partnerships with technology providers to leverage new capabilities and innovations

Budget and Resource Management:

• Develop and manage the software development budget, ensuring efficient use of resources and adherence to financial targets
• Optimize resource allocation to balance project demands with available talent and technology
• Monitor spending and adjust plans as necessary to ensure the financial success of software initiatives

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field. (A Master’s degree or MBA is a plus)
• Minimum of 5 to 7 years of experience in a senior software development leadership role, preferably within the Software or IT Services industry
• Proven experience in leading software development teams and managing complex technology projects
• Demonstrated success in overseeing large-scale CRM upgrades, particularly with Microsoft Dynamics 365

Technical Expertise:

• In-depth knowledge of software development methodologies (e.g., Agile, Scrum) and best practices
• Proficiency in Microsoft technologies, including Azure, .NET, and SQL Server
• Experience with mobile app development frameworks and platforms such as iOS, Android, and React Native
• Familiarity with DevOps practices and tools for continuous integration and continuous delivery (CI/CD)

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Specific Role Responsibilities

Process

• Actively identify and pursue new business opportunities in order to ensure the acquisition of new business.
• Appoint and identify new business and franchise opportunities.
• Build and maintain a sufficient and adequate new business pipeline in order to achieve revenue budgets.
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Conduct research to identify new opportunities/technologies which could result in better operational processes.
• Define standard operating procedures (SOPs).
• Maintain records of customers, accounts, and other prospect customers to enhance sales opportunities.
• Manage customer pricing to achieve maximum profits.
• Manage customers, commercial and key accounts through timely follow-ups.
• Provide specialist advice to enable planning for value-added process improvements, initiatives and services.
• Provide specialist advice to identify and develop solutions to improve quality of processes and services

Finance

• Achieve organisational revenue targets.
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
• Negotiate customer pricing within set guidelines to maximize profitability.

Client

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Build and maintain relationships with clients, and internal & external stakeholders in order to meet revenue budgets.
• Build sustainable relationships with customers that contribute to a culture of customer service excellence.
• Manage all customer communication including resolving queries and all other customer related issues with in the required time frames
• Resolve customer/client problems with the necessary discretion and guidelines.

People

• Attend learning initiatives to improve work quality and enhance own skills.
• Own and live up to company values.
• Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management.
• Participate in forums/discussions that positively contribute to knowledge improvement.
• Provide advice and support with the management of change and offer operational support where required.

Qualifications and Experience

• Advanced diploma in Business Studies
• MBA in International Business Management advantageous
• 3-5 years of experience in a similar environment, of which at least 1 - 2 years' specialist experience

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Specific Role Responsibilities

• Parts Interpretation on Microcat.
• Parts Estimates
• Convert Estimates into sales
• Promptness and friendliness to customers
• Provide feedback on all outstanding orders 
• Identify and resolve client concerns.
• No errors due to negligence
• Ensure 100% accuracy on prices quoted
• Adhere to company policies and processes

Qualifications and Experience

• Grade 12 or equivalent
• 3-5 years working in Parts Sales

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Specific Role Responsibilities

Process

• Contribute to the development of the appropriate strategy and set targets within area of accountability.
• Define standard operating procedures (SOPs).
• Implement and manage end-to-end processes.
• Manage operational risk and risk mitigation initiatives.
• Monitor and report on progress against operational plans and adjust where required.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Resolve problems by applying the necessary discretion and guidelines.
• Conduct daily perpetual stock takes, identify and investigate discrepancies and update system as required.
• Develop, implement and control mechanisms to safeguard assets and warehouse stock in line with
• organisational and M/Importer policies and procedures.
• Manage all operational risk and risk mitigation initiatives.
• Manage and monitor warehouse stock levels and stock accessibility in order to ensure stock availability for sales.
• Manage returns for credit on a daily basis.
• Manage supplier relationships to measure performance, quality assurance and agreed delivery timeframes to ensure availability of warehouse stock.

Finance

• Manage financial activities in line with approved policies and procedures.
• Manage, monitor and report on budget variances and provide solutions.

Client

• Build sustainable relationships with customers that contribute to a culture of customer service excellence.
• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Plan, manage and monitor processes to ensure customer service excellence.
• Ensure the timely availability of parts, products and accessories, to enhance satisfaction and retention of customers.

People

• Create an engaging, enabling and productive work climate aligned to the employee value proposition.
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Monitor and positively influence and manage change, and offer operational support where required.
• Own and live up to company values.
• Ensure staff have adequate technical knowledge and skills.
• Manage the utilisation of staff in a proactive and efficient manner.

Qualifications and Experience

• 3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience
• Computer literacy

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Generic Job Outputs

• Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership. 
• Maximize second gross profit. 
• Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements. 
• Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
• Conduct financial needs analyses and provide associated sales of value-added finance and insurance products. 
• Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes. 
• Provide specialized need analysis & financial and insurance advice and support to clients. 
• Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership. 
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base. 
• Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
• Customer service and sale management.
• Knowledge of the NCA, CRA, FAIS, FICA..

Qualifications and Experience

Minimum Experience

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

Minimum Qualification

• Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits

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Specific Role Responsibilities

• Planning of the projects for multiple divisions under the portfolio.
• Preparation of resource plans to meet the requirements of the approved audit plan.
• On the job supervision, mentoring, coaching, motivating and training of team members.
• Implementation of the audit plan for the division/
• Liaison with team members and sign-off at the planning, execution and reporting phases of each internal audit.
• Appraisal and evaluation of the performance of team members and drawing up of development plan.
• Review of time records to monitor time spent against work done.
• Documentation of the process description / flowcharts.
• Documentation of a risk and control matrix of the area or process under review. In the event that the area under review has already performed a risk assessment the individual should be able to use their own expert judgement to assess the validity of such an assessment and the extent to which the assessment can be used in support of conducting the audit.
• Identification of desirable controls which can be implemented to reduce risk exposure given the risk and control matrix. Identification of controls should include consideration of existing controls and compensating controls, as well as consideration of desirable controls not present.
• Independent documentation of the control adequacy assessment.
• Conclude on the adequacy of the controls.
• Verbal and non-verbal communication consistently of a high standard.
• Use of data analytics to support the planning of a review.
• Review and sign off of audit working papers and files to ensure compliance to MIA methodology and standards.
• Review of the audit findings and the draft report.
• Interviews/meetings with the client as and when required.
• Compliance with MIA administrative requirements.
• Interviews for recruitment of staff for the division
• Provision of input to the Audit Manager for the overall management of the division
• Implementation and management of a risk-based audit approach.
• Provide combined assurance report to external service providers which maps reported audits and the outcome thereof to the key risk of the organization.

Qualifications and Experience

Minimum Qualification and Experience

• At least 3-year degree qualification in accounting or auditing.
• CA or CIA qualification, or post graduate qualification desirable
• 5 to 8 years internal audit experience
• 3 to 4 years supervisory experience

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KEY OUTPUTS:

• Ensure an efficient and focused customer service in a passenger car workshop.
• Effectively and efficiently manage the team (Workshop, Service Advisors and Service Admin staff).
• Manage the operations (debt collection, invoicing, quoting, warranty claims, productivity, customer satisfaction).
• Adherence to Company processes and systems.
• To maximizing the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
• To take accountability for staff recruitment, training and development.

QUALIFICATIONS AND EXPERIENCE:

• Matric.
• Must have at least 5 years’ experience in same or similar role with strong automotive industry knowledge.
• To have contactable references and good track record.

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Specific Role Responsibilities

• Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate
• Establish parts required for service/repair to be performed and ensured correct parts are ordered
• Report to Service Foreman promptly on any additional work required
• Obtain authorization prior to carrying out any additional work
• Advise Management prior to fitting any major parts outside the norm for routine servicing/repair
• Obtain technical information from Service Foreman on problem jobs
• Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by Management
• Adhere to laid down workshop policies and procedures
• Note the description of all work performed on the back of Repair Order if required
• Place all used parts in plastic bag, except oil & fuel filters, and place on passenger floor
• All warranty replaced parts to be tagged according to laid down rules, and handed to Parts Dept.
• Ensure all oils and parts used are booked out on Repair Order
• Ensure vehicle is kept as clean as possible, and use all protective items supplied
• Ensure work bay is kept safe, clean and tidy
• Ensure time started and completed are entered on Repair Order (Clocking)
• Report any faulty and / or broken equipment is reported to management
• Ensure all special tools and equipment are used with utmost care
• To possess a complete set of tools, as per distributor requirements, and maintain in good working order
• Always ensure a neat appearance - overalls to be changed after repairs
• Maintain cordial relationship with workshop staff
• Training as per OHS Requirements
• Standby and after hours servicing as per Service Foreman arrangements
• Accept responsibility for apprentices/helpers and impart through training /explanation/practice, the necessary skills required to perform the job correctly, and thereafter to inspect /monitor the work and rectify any problems

Qualifications and Experience

• Matric
• Three-year experience on Repair and servicing of vehicles
• A Valid Driver’s License 
• Motor Mechanic Trade